I'm back with another 5-star update because Mark continues to deliver outstanding service year…read moreafter year. I recently purchased a new vehicle and needed my insurance updated before heading to the dealership. I reached out to Mark, and just like every other time, he came through instantly. Within minutes, my policy was updated, proof of coverage was sent, and everything was squared away so I could pick up my car without any delay or stress. What I appreciated most was how fast and smooth the whole process was -- literally one message to Mark and he handled the rest. Great communication, no back-and-forth, no waiting, just results. It's exactly the kind of reliability that's hard to find these days. This second experience just confirms what I already knew: Mark doesn't just set the bar high, he maintains it. If you want an agent who is responsive, efficient, and truly on top of things, Mark is that guy. Still A+ service -- and now proven again over time

I am concerned about the 2026 lawsuit against State Farm by California Insurance Commission that…read moreState Farm acknowledges some 'oversights' regarding, so will put my original review on hold until after the hearings. California Insurance Commissioner Ricardo Lara initiated legal action against State Farm in May 2026, accusing the insurer of systemic mishandling of claims following the January 2025 Los Angeles wildfires. The state seeks to suspend State Farm's license for up to a year and levy millions in penalties. Investigation Findings & Legal Action The Allegations: State Farm allegedly delayed, underpaid, and buried policyholders in red tape. The company handled approximately one-third of all residential claims following the Palisades and Eaton fires. The Violations: An expedited investigation of a sample of 220 claims found 398 violations of the California Insurance Code in more than half of the reviewed cases. The Penalties: The Department of Insurance filed an Accusation and Order to Show Cause, the first step toward an administrative hearing, seeking to suspend State Farm's certificate of authority to issue new policies for up to a year. State Farm's Response: State Farm acknowledged certain errors but characterized them as "unintentional oversights" and "file-specific errors" by claims handlers, and stated it had completed a training to correct the issues. P.S. I am sorry that Mark chose to imply that I would ever INITIATE contact him when he was in the hospital waiting for his son's surgery. It was Mark who responded during that time to my earlier emails - and only THEN did I know he was in the hospital. That kind of misleading accusation about a customer is not appropriate for a professional. I clearly added that I would wait for the results of the lawsuit, but felt it important to mention because my previous review was for HIS GOOD HANDLING OF ME AS A SALESMAN FOR A NEW CUSTOMER, since I had not actually dealt with State Farm before.

My man Bach did his magic, quick and smooth. Nothing but appreciation for his expertise when it…read morecomes to getting me a sufficient policy. Bach brokered an out of state policy for me when everyone else I checked with declined to write. Love how he actually took the time and explained the current insurance landscape here in Californian too. 10/10

Great people that really want to help.. she gave me good advice without trying to charge me or get…read morea contract

Thank you James Banh and his team at Starwest Ins for saving me over 1,000/ year…read moreI was with Statefarm and I was paying over 1,825 , they got me same coverage with Mercury for 1,257. Thank you James. If you need insurance please call these guys they have first class service. I can call , text, email them and they respond !

My family has been with Starwest since 2017. Multiple policies (a total of 8 and counting) James…read moretakes care of us all. Communication is very prompt and the rates are great. We will continue to use Starwest as our kids leave the nest and need their own policies.

I've been buying insurance from TMN for ten years now…read more The employees have also been there long term and they're all very adept and knowledgeable. I'd recommend TMN Insurance if you're looking for help from experts.

Got my insurance here for a new car I purchased recently…read more Services was great, their insurance rates are even better.

Dong was great. I came in on a Tuesday afternoon, very mellow and calm place. I was working with…read moreDong and he was awesome! Work was quick, efficient, and very informative. Will definitely come back and refer family and friends here!

First of all, since I am not the customer so I will not judge the quality of the office. I wrote…read morethis review to talk about the customer service. All front employees were really nice and helpful. I came to pick up my mother files and they did their best to help me. No one knows her case until I heard the owner speak up from his office. It seems like my mother talked to him yesterday and they were probably fighting. I heard him mentioned her as "the crazy woman." I mean I understand he can be mad and even if my mom is at fault, it is not professional to call someone crazy in front of their family. If you want to bad mouth someone at least please make sure I am out of your sight (at least you can comment whatever you want about her when I am not there anymore.) The rest of the employees are really nice and professional.

Heard good things about this office from friends and I decided to buy my house and car insurance…read morefrom them. Gotta say their prices are the lowest out of 4 agents I called,also from same popular insurance companies and same cover, so of course I have to aim for the best price and JSC had that fulfilled.

We worked with Steven Giang. He is referred by another insurance company. We are very happy with…read morehis services. Highly recommended!

They do everything fast and perfect When i have something…read moretodo They do very good job Thank you so much

Office Good Insurance provides excellent customer service, a wide range of insurance options, and a…read moreconvenient and efficient claims process. I highly recommend them for reliable and high-quality insurance coverage.

I called and called, the phone kept ringing, no answer, no way to leave any messages. Not sure if…read morethey are still in business!

Never get your car insured here. The only reason I'm insured here is because my parents have been a…read moreclient with them for a long time. I've only been in this office on three separate occasions and all three times, the agent has pissed me off. The customer service here is terrible. Especially service from the older woman that works here. My parents called in telling them that I will come in first to have pictures taken of my new car (this is because I was going here in between classes and a meeting) and then they will come in after to sign the paperwork. When I came into the office at 3PM, I specifically told them again that I need to leave soon because I have a meeting to attend and that my parents will come later. Not only did the girl who greeted me not seem like she knew what she was doing, she had me sit down and didn't tell me anything. I sat there for another 20 minutes before I said, "do you know how much longer it's going to be before you take pictures of my car so I can leave?" The older woman snaps at me and says, "we're not going to take a picture of your car until your parents come [plus some other mumbo jumbo]. So I responded by saying, "well, I would've appreciated that had you told us earlier instead of having me waste my time sitting here waiting when I have other things to attend to." Granted, what she said had some validity to it but her attitude was completely unacceptable. I'm a customer, not your child.

Lina has been most helpful during our complicated refi process and has always been available and…read morehelped us out quickly. a very good insurance agent and highly recommended!

Got assisted by Khanh Luong for my auto and home insurance, she is super helpful and informative in…read moreadvising and solving problems. Come and meet Khanh Luong for the best deals of your insurance. Highly recommend!

Had the best experience with their commercial team! They helped review and provide insurance…read moreguidance for my uncles businesses. Would recommend them for all personal and commercial insurance needs!

Service was good to get a nice rate for my auto and home combined. Chill place to come and grab…read moresome water. I recommend to come check it out for a nice deal and feel secure on a written contract.