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Starwest Insurance Services, LLC

4.9 (66 reviews)
Open 10:00 am - 6:00 pm
Updated 2 months ago

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4 months ago

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JAMES B.

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18 days ago

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2 months ago

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2 months ago

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3 months ago

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3 months ago

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JAMES B.

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4 months ago

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3 months ago

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JAMES B.

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9 months ago

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JAMES B.

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4 months ago

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JAMES B.

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4 months ago

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JAMES B.

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2 months ago

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JAMES B.

Thank you Jun for being a great friend and client for over 15 Years!

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7 months ago

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JAMES B.

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2 months ago

I like company they always answer phone calls very easy to do payments car insurance house oh apartment insurance good good price

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4 months ago

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JAMES B.

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6 months ago

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JAMES B.

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3 months ago

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JAMES B.

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4 months ago

James was very helpful and responaive throughout the process of getting me a new policy for my home to meet coverage deadline. Thank you!

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JAMES B.

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4 months ago

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JAMES B.

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9 months ago

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JAMES B.

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2 years ago

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JAMES B.

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9 months ago

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JAMES B.

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1 year ago

Starwest Ins Service have been very helpful. I needed a qoute for auto and home insurance. They gave me a fast response.

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JAMES B.

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7 months ago

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JAMES B.

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8 months ago

James save me a lot of money , calling a bunch of insurance .. but nothing can bet Starwest insurance. Thank you James.

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JAMES B.

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1 year ago

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JAMES B.

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1 year ago

James is always helpful and explains everything with great detail. Look no further for all your insurance needs.

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JAMES B.

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1 year ago

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2 years ago

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JAMES B.

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1 year ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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5 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

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Page 1 of 2

Ask the Community - Starwest Insurance Services, LLC

Review Highlights - Starwest Insurance Services, LLC

James Cq Banh and his team at Starwest Insurance helped us after our homeowners policy was non-renewed in Orange County.

Mentioned in 55 reviews

Read more highlights

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 Est. 1996

Huntington Insurance Agency

(6 reviews)

My FIL recommended James after 20+ years of successful partnership. James has given us the most…read morecompetitive prices and coverage on our car insurance since 2021. When my wife and I began our home purchase we knew we could count on James for homeowners insurance. In the state of CA, that's tough since they're all leaving! No task too tough for James though. We recommend and trust him completely. James will come through every time and make sure you are taken care of. We hold him in high regards!

First and foremost, Il'm thankful to find an experienced and trustworthy insurance broker, James…read moreBanh. He provided quotes for my son's vehicle and insurance was provided the same day. James is very knowledgeable. When my son's former insurance company informed us that they were no longer able to provide insurance and was going out of business. We called James and he searched and provided us the best quote and insurance coverage was provided the same day. My boyfriend recommended James since he has insurance here too and has recommended him to several people. Besides, I believe by the word of mouth theory. So once my son purchased his insurance here. My ex father in law decided to purchase his insurance here, too. The only reason I don't have my insurance here is because James was honest to inform me that I already have the best rate from my insurance company. So I highly recommend this place for your insurance needs for their knowledge, honesty and outstanding customer service.

Kelly Duong - State Farm Insurance Agent - State Farm Logo

Kelly Duong - State Farm Insurance Agent

(32 reviews)

Fast Facts: Professional, efficient, and knowledgeable…read more Kelly and Iris continue the reputation of State Farm Insurance being one of the better insurance companies available. This is my first policies with State Farm and now I see what I was missing! What I'm Reviewing There's a lot of services from an insurance provider so this 5 star review is specifically for: -Quoting and starting an auto policy was easy as pie. All done by email -Quoting and starting a motorcycle policy, also just as easy -Quoting and starting home insurance policy. Very informative, explained my coverage, and any steps I should take to make the most of my policy -Questions about property insurance - straightforward and knowledgable -Pricing was competitive. While not cheapest on the dollar, when considering the service level Kelly's team provided a compelling reason to switch What I Hope Never to Review -One day I may have to file a claim. If service is as good as above, I'll be a customer for life!

I can't say enough good things about Kelly Duong and her State Farm company…read more Kelly is super professional, helpful, friendly. We love her calmness along with her know-how help get things done fast for us in some difficult situations. We have both house and automobile insurance with Kelly. Kelly is by far the best agent we have dealt with. It's always nice to deal directly with an agent instead of assistants. We highly recommend Kelly and her company for any insurance needs.

Freeway Insurance - Store photo

Freeway Insurance

(38 reviews)

This was, without question, one of the most infuriating and unacceptable experiences I have ever…read morehad with any company. I was passed around from rep to rep like nobody wanted to deal with me, and after wasting my time bouncing between departments, I finally got someone on the line--only for things to get even worse. The representative I ended up with was flat-out rude, unprofessional, and downright aggressive. When I told him I didn't have my VIN number on hand, instead of helping me or offering alternatives, he got irritated and actually started cursing at me in Spanish. Let me make this clear: that level of disrespect is absolutely disgusting and completely uncalled for in any customer interaction, let alone when I'm literally trying to purchase a service. I tried calling back to file a formal complaint, hoping someone--anyone--would take the situation seriously. Instead, I was met with nothing but resistance, excuses, and a wall of people who clearly had no interest in helping or holding anyone accountable. It honestly felt like the entire company was structured to make customers give up. I walked away from this feeling disrespected, shocked, and furious. No one should ever be treated this way, and I want others to know exactly what kind of behavior they might face. Avoid this company at all costs. This entire experience was completely uncalled for, unacceptable, and nothing short of infuriating.

Thinking that Freeway Insurance might be a better deal than Mercury Insurance, I was floored when I…read morewas quoted $1,000.00 more a year than I was already paying. I have no accidents, no tickets, and own multiple vehicles. So I guess, don't be fooled by the commercials. I don't know why insurance companies say they're better than each other, trying to justify the expensive amounts they charge, when services they provide ARE THE SAME, but are vastly different in COST. I've had a few different insurance companies over the years, and have had accidents happen, none of which were my fault, but each insurance company really did not live up to what I purchased, meaning they didn't want to live up to the contract, making me force the issues down their proverbial throats to get what I paid for. But to pay an exorbitant rate and get less than satisfactory service isn't a good thing, and after researching existing Freeway Insurance customer reviews, I made a conscious decision to not purchase anything from them. All insurance companies have the same exact coverages that you can get, but their rates are all varied. So you have to decide which one lies to you the least. And which liar you can afford.

Mach 5 Insurance Services - "Mach 5 insurance, Shannon Speaking"

Mach 5 Insurance Services

(24 reviews)

Wow! I cannot say enough fantastic things about Mach 5 Insurance Services! From the moment I first…read moreconnected with them, it was clear this wasn't just another insurance company; it was an experience defined by professionalism, incredible knowledge, and truly outstanding customer care. For years, I stuck with another broker in the Westminster area, primarily because it was a default recommendation from a real estate agent. That experience, frankly, was a nightmare. Our previous broker was unresponsive, and when our insurance company tried to block us from renewing our coverage, citing an "unlivable" roof (despite us having repaired it years ago and providing proof), that broker was the absolute worst to deal with. They wouldn't respond until our coverage had already lapsed and we had to scramble to find new insurance. To add insult to injury, they then tried to charge us for a renewed coverage we never agreed to! All that to say, when we finally made the switch to Mach 5 Insurance Services, it was a NIGHT AND DAY difference! Emails and phone calls are responded to incredibly FAST, which is a breath of fresh air. We worked primarily with Shannon, who is the office manager and hands down the most professional and competent insurance agent we have ever had the pleasure of working with. We love Mach 5 so much that we decided to switch the policies for both of our homes over to them, specifically requesting a change of agent so that everything would be handled by one office and with their team of honest and responsible agents. Even when it came time for our annual renewal, Mach 5 worked diligently with us to ensure we were getting the best bang for our buck. If you get the chance, I would recommend anyone and everyone to go with Mach 5 Insurance Services! They are truly exceptional!

Just got my homeowners insurance set up through Mach5, and the whole process was seamless. Shannon…read morewas amazing -- super helpful, patient, and honestly just a joy to talk to over the phone. She made everything feel easy and took the time to walk me through the details. Highly recommend working with her if you get the chance!

Starwest Insurance Services, LLC - autoinsurance - Updated May 2026

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