Amazing service I got helped by Mell super nice she was also fast and professional felt very comfortable with her service !!

Worst company. There are so many hidden fees. They charge $15 just to make a cash payment in their office. Worst customer service. You are expected to have auto payments; however, their system has NEVER been able to process my payment. The following day, I have to call and get charged another fee because it is a day late. read more

Horrible place , make sure to ask how much Broker fee they are going to charge. If it's more than $75 DO NOT GET it . They try to scam you , everyone will give you a different price No lo recomiendo read more

Buen servicio lo recomiendo siempre estan para ayudar estoy muy satisfecho gracias adriana insura

Got help from Mell to get insurance and she was a pleasure to work with. Everything went fast and simple and she constantly checked to make sure I was satisfied with what I needed. read more

The in-person customer service at this office is fine, the problem is with this broker- adrianas insurance-. They charge you every time you add a car, regardless of your driving record. If you need to contact the real insurance, they take hours to respond. They're only interested in making money, and if you don't pay attention to your policy, they add hidden charges. Any other broker is better than this company. read more

The staff were very helpful and knowledgeable. It was an easy process to get a quote and they had really low rates compared to others . They answered all my questions and concerns . I would recommend this office . They have a lot of other services besides car insurance they also have DMV services and immigration services. read more

I'm glad i called Adrian's Insurance, Jacky attended to my needs in a very professional manner she help me find the best possibly price that fits my budget i'm very satisfied with the professionalism that jacky had and attended to my needs regarding the insurance process i would highly recommend Adriana's insurance to my friends and family no doubt about it. Thanks again service!!!!! read more

Let me save you some time and trauma. Ask for Jackie Ramirez and she will help you out! She understood all my needs and got me right! read more

Samantha was amazing very polite and professional & very helpful answered all our questions experience was great.

Jackie Ramirez very helpful and informative I've had good experience looking forward to work them

I called to see if i can reinstate my insurance. They said its already been canceled and that they would have to rewrite the policy. I said they were giving me some time to pay it off still. I cant do that? He said unfortunately not. The cut off time has been passed. So i asked how much is the agent fee. He said from $220-$300. Depending on my driving record and new policy. I said thanks and hing up. I called my current policy that was canceled to see if i could somehow still reinstate it. And. Luckily the machine had the option to pay it. So i did. And decided to come on here and write about how these people arent there to help you. But to take any money they can from you. read more

Jacky was very informative and super helpful! The store was clean and had a great atmosphere! Service was really quick as well!

Jaime me ayudó a obtener una aseguranza para mi coche y fue muy paciente y efectivo, lo que no esperaba es que aquí tendría que escribir más de 85 caracteres read more

I one to call early or when bussinesses open , but Adriana's insurance is a joke. The never answer!! It sounds like they answer and hang up ! So damn frustrating! They aren't getting my business ! read more

This broker by far is the worse broker to ever go for your insurance needs. I tried over and over to communicate with several associates and everyone always answered in Spanish and even through email. I don't mind speaking Spanish however I feel more comfortable speaking English since I am more confident agreeing to certain things I am unfamiliar with. Unfortunately I had to cancel my policy through them because alliance insurance really proved to me that I couldn't depend on them. my advice is skip the middle man and go straight to known and popular insurance company. read more

I love Adrian's Insurance They provide great customer service and not only that they are friendly , and ready to answer all your questions and ready to give you the best quotes /prices to whatever it is you need help with ! I highly recommend Adrian's insurance ! Keep up the good work .. read more

I recently need to reinstate my policy and the broker Marion was VERY HELPFUL!! she took the time to find the best rates for me! she went beyond to see what's is best price I can get with the accident I happened to have last year. I got a lower price than the other one. Very happy! Will be coming back for any issues I have. She even mention for faster payments and not having me to forget my payment I could have my card for automatic payments. read more

Here again and low and behold we are being helped by the same lady as before. We get good deals with this company but i suggest another location. Same lady on the front left desk is helping us and gets very rude when you start asking questions about their questionable ethics and fees read more

Adriana's Insurance - Extremely rude lady here, attending us again. Front left of the desks We were told something different when spoken to on the phone. - Home & Rental Insurance Near Me - Anaheim, California

Estrella Villanueva is always on point when I come to the Anaheim office she helps me with any & every issue I have Adriana's Insurance need more Workers like her that goes up and beyond the call of duty in helping customers i'm proof take my word for it she is helpful and caring and will finish helping you until your problem or issue is resolved let's me know somebody cares about their policy holders . thank you Estrella. read more

Good service! The girl in the front desk was very helpful and very informative on the policy and insurance information. Took her time in explaining and answering every question we had. read more

Worst insurance service by far. I made a claim about two months ago because someone hit my car and ran and no one is helping me with that. The agent just gave me his email but never replies to any of the emails I sent. And the most suspicious thing is that they sent a letter saying our policy is being cancelled, why would they cancel the policy if I made all the payments on time. They just wanted to cancel the policy because we made the claim. Why would someone pay every month just for the company to cancel the policy when you really need help. read more

Marion was very nice and very helpful. we really appreciate her help and kindness. definitely would recommend to come here!

I've been here twice and both ladies that attended me were very pleasant and took their time to thoroughly explain everything to me and find ways for me to save more money. I had a ticket and my sister is underage age and does not have a license. I pay $60 a month and my sister pays $75. I'd say that's pretty good considering our situations haha. read more

Worst insurance I have ever had so after an accident I had which it wasn't my fault I got hit they decided to cancel my policy which is not a problem if they would at least given me a 30 day notice the only reason I found out was when I called to make my payment.... turns out I had no insurance at all for the past month and they had sent me a check returning my money I could've been stopped and got a ticket thanks to this assholes I would never do business again with u guys never ever u guys are the worst u don't care about ur costumers read more

Jorge Rivera helped me with my insurance and to change my car's registration, he gave so much help and many options and he was being such a nice person all the time, such a great worker! read more

Thx flor. You are so kind and thankful for giving me good information. You are perfect. The best. Really Thx. read more

Love this insurance. Vanessa helped me out with adding a new car to my policy she made sure she answered all my questions. They are wonderful and always make sure they get you a low monthly payment. I definitely recommend this company for your insurance needs. Very friendly staff and very helpful. They have a loyal customer read more

By far one of my worst insurance experience I've ever had. Veronica Ramirez who not only wasted my time, hers and the other 5ppl waiting after me, (since she was the only staff at the time I signed in ...one of those ONE man offices) only to brush me off as she waited for her boss, Paula to call her back. Apparently Veronica felt that she herself would be at "high risk" by insuring me, (yes, she said that comment). My traffic infractions are NONE OF HER PERSONAL BUSINESS! Yet she decided to make it hers. She only called her boss after I asked for her bosses name. I also asked for her policy in writing, where it states that, she pulled a pile of paper out of her desk and was skimming through the pages yet she never did find that policy. A policy which she swore that Adriana's Insurance Company stood by. (Again waiting my time) I'm guessing Veronica must be former judge or DMV employee because she sure was questioning me as if I were on trail. Which I didn't appreciate being asked the same question over and over again. After she hung up with her boss Paula, she asked me to wait in the waiting room so she could help other clients and then she brushed me off to her coworker who came in 35mins later, yet she didn't inform me that she'd have the other lady help me and I'm guessing she didn't tell that lady either since that lady started helping those who signed in way after me. Only after the other lady was now helping the second client did Veronica stand up at her desk and spoke over to me, "she'll help you because I need to leave now!"(throwing her arms in the air with exclamation) I nodded my head yes and sat there for maybe about another 15 minutes and decided this is not the company who I want to represent me with helping me find insurance who will insure me and my vehicle. I finally walked out. Veronica definitely needs a refresher on her customer services skills!...also this location should really look into hiring qualified staff. Preferably stuff that doesn't make up their own policies! read more

Got approved as young and new drivers, they were really helpful, and informed me of everything. I am really happy with their customer service. 10/10 would recommend to friends and family! read more

i want to say natalie is such a awsome insurance consultant with my busy schedule i couldnt go in to the office she went over and beyond with her outstanding customer service got me a great quote over the phone and had me insured that day with my insurance card sent to my email she has made me one satisfied customer ..thank u so very much natalie for all u did and continue to do ur the true meaning of what great customer service is..... my true mvp read more

Great people and great prices got my insurance and registered my car and got my tags highly recommend this location

This is the worst place ever. If you are reading this save yourself before you walk yourself into a trap. I use to have insurance with these guys and waited enough time to find out how disorganized these people were. Every time I would go in with questions or modifications to my insurance they said that I was not in their system and they would still ask me if I had insurance with them when I was walking in with proof of insurance in my hand. I would give them my name and nothing my policy number and nothing and finally address and something would Pop up. I had two cars under the insurance and then eliminated one and added a different one, after months later I came back and the other car was still on the policy I had no idea how that could've happened when it's only me and my spouse we don't need three cars they just wanted to keep charging me for three cars. Their is many more issues with this spot so just beware your money and trust is in a huge gamble in this place. read more

Opened my policy at the beginning of the month & Nataly was very helpful looking for a price for me because of my age. Great service i definitlely recommend them . read more