Had a pretty unfortunate experience with this company. They guys that came out were very nice, friendly and articulate.
My A/C needed a new capacitor - a part that costs $10-40 and is pretty easy to replace. It took the guys *well under an hour*, and is listed on many websites as something you might "try fixing your self" before calling out a company for a repair (just to put into perspective the labor).
I was charged $325. They have an hourly rate of $80/hr for two men. I was charged for almost 4 hours of service plus the part.
When I asked the technician, Adrian if the bill was about $25 for the part and $300 for labor, he said the part was closer to $40 (I guess what they bill it at). So the labor then was $275. This is still more than 3.5 hours worth of labor. Even if there was a 2 hour minimum that would be $160 for labor and $40 for the part so $200 total.
He also said (when I asked if labor was $300 and part was $25) he said it's usually $175 but "the day of the week and the use of a ladder" was why they charged me $150 more than normal.
Roy, the owner of the branch has not answered my calls, or responded to may text message. He did have Adrian call me back who is returning $50, leaving me still paying $275 for a service that he said is normally $175 (online I had found the price for this type of repair usually ranges from $60-300 with $170 being average - which is very consistent with the $175 he said is normally charged).
He also said it would be impossible to charge the same rate every day but... when i was told they couldn't come Friday but could do Saturday, I questioned that they worked Saturday and Roy just said they did, no mention that it was an irregular day to work anything. read more