Rate went up 30 dollars in one month…read more I'll paraphrase the letter. Dr Mr Sucker Our rates are reviewed and adjusted depending on current market conditions. Sense all of your stuff is here and you will struggle to move it/ pay the extra for a moving truck, we decided to rob you because we think you have no choice. Any questions call us on our generic google number 757-297-6246 Sincerely Extra Space Storage P.S. I'd rather lose money and time moving than pay you crooks one extra cent. To your response, clean what? My stuff is inside a locked storage unit. Save your Covoid garbage talking points. You people are just greedy and I'll make sure this is posted on every review site on the internet. Most don't know you can jack the rates up while in contract with a 30 day notice.

I had a wonderful experience this morning with the Store Manager this morning at Extra Space…read moreStorage in Portsmouth, VA. He helped me find a unit that accommodated my needs at a fair and affordable price. Thank you so much!

Paying$125 a month I should be able to access my unit 24 hours!! Also that your locked out of unit…read moreon EXACT day your rent is due really sucks! For that I only give 3 stars. Besides that Amber was great and so far so good with the unit. I love the huge unit! Can't wait to have it all set up for my business! Thanks

The manager is very friendly and always on hand to help. We felt like we got a good price for the…read moreunit size we chose.

My experience here was extremely pleasant. I regret that I forget the name of the worker that…read morehelped me but he was very helpful and made sure I got the size that I needed for a reasonable price. They have very good deals and sale going on so check on the website and try to catch one! When I finished with my unit, all I simply had to do was make sure all my things were removed and return the gate card that they give you. Very straight forward with no loopholes! I love this place and will store with them again!

The couple that runs this place are so helpful and sweet! I was able to come in and on the same day…read moreget a 10x20 storage unit and free rental of their moving truck. With being in the military, this storage place is the closest to base, and has THE BEST rates throughout Norfolk and Virginia Beach. I would recommend it to anyone looking to store anything for a month or a year. Thankful they were so easy to work with.

Highly recommend this place. Owners are really great and communicating with them was very easy…read more We stored our camper there for a month. Convenient to get to with nice, open spots. Best storage place in the Virginia Beach area!!

I couldn't have asked for a better staff member to help me out. She made the process unbelievable…read moreeasy. The facility does a great job with keeping everything working.I will definitely be back next year!!

Rats in our unit. Unit reeked of mold. Lots of chewing on our belongings. Absorbent rates.read more

Karen at the front desk was very accommodating and informative. The unit is exactly what I needed…read more Thank you!

STAY AWAY FROM THIS PLACE LIKE THE PLAGUE!!! My elderly mother on a fixed income rented a unit here…read morefor an advertised price of $180/month. On Jan 1st, they informed her that her rate was going up to $231/month. So we decided to buy a shed on our property to store her stuff. It was then Terri, who is the most vile and disrespectful person I've ever encountered, told my elderly mother to get everything, including trash, out by the end of the month or they were going to continue billing her whether she stayed with the unit or not. So when I went to clean the last of the trash out, I inquired with Terri if there was an available dumpster. She then states that I was trespassing on HER property because I "didn't enter a gate code, and followed one of [her] customers in." Aside from that, when we first got the unit, it was in such bad shape. Absolutely filthy, infested with bugs and vermin, some of the units have people living in them (how they can do that, I don't know why, but God bless 'em). This place is absolutely deplorable, and as for Terri, I don't know what happened to her in her life to make her such a toxic, miserable, and disrespectful person, but I believe she's on some heavy drugs for the way she acts and looks. STAY AWAY FROM THIS STORAGE PLACE LIKE YOUR LIFE DEPENDS ON IT!!!!

My husband has used this storage facility twice recently to store items and we've never had a…read moreproblem here. It's easy in and out with the code and we're able to get in and access our items fairly easily. The only issue is that the road to get to the storage lockers is one-way and small so only one car can fit so you sometimes run into an issue where someone is blocking the road and you can't get to your unit until they move and not everyone is friendly or willing to move/let you by or even speed up whatever they're doing.

I hate moving. I don't know anyone who likes it. Even when it's to a place you've been dreaming of…read more(which wasn't the case for me at all), it's a dreaded time. Combine that with ill-planning and you have a match made in hell. Thank goodness for Simply Storage! The interior is true to the name: simple. Very clean and neat and tidy. The items they have on display have the prices clearly marked and there's a good variety. The bathroom is in great condition, too! I think the woman who helped me and my mother was named Tammy? It's been a while, so I can't quite remember. She was so sweet! Gave me cookies and soda and basically babied me since I was nervous about driving a huge Uhaul for four hours. When I found out it was a pain to drive, she helped me downgrade with ease. We had to go to another Uhaul location because they didn't have to size we needed, so she made a reservation and the exchange was just that easy. Thank you so much for making our moving less stressful than it already was~ We truly appreciated it.

This place is great!! I am so happy I found a safe & secure…read moreplace to park my box trucks. Its well lit and clean. Brad Johnson and his boss John was super nice & proffesional. Thank you!!

online rental and was fast and easy to use, and the gentlemen in the office today was very helpful…read moreand informative =)