Absolutely shit company. I needed to cancel my unit, did so within 24 hours, never moved in, never…read moreused the facility, never put a lock on the unit. I was told I would receive a full refund while face to face but once they got me out the door they refused to refund me $100. Im facing homelessness and a multi billion dollar company pockets 100 bucks for literally nothing. Eat my ass.

The software access via phone app works good.The units have plenty of nighttime lighting.read more

Easy! Great location! Set up online the night before, and all checked in after 20 minutes…read more I wish they would have told me to bring proof of my renter's insurance, so I didn't have to buy theirs for the first month :/

please be where they will get you in there.and then a few months later , go up on your rent…read morecost!!!! if you're smart , find someplace else that will not try to scan people out of their money!!!

If I could give 0 stars I would! Absolute worst auction experience I have ever had out of all the…read moretime I've been doing it. Went to attempt to purchase a huge outdoor unit for $10 that no one wanted, my first mistake on my end, I figured it wouldn't have been as difficult as it ended up being. At first everything was smooth and easy purchasing the unit and paying the $150 deposit that is supposed to be refunded after the unit was cleaned out. Little did I know, not only did I never receive my deposit but also received an unpleasant email days later accusing me of leaving items at the Mexican restaurant next door. After spending multiple days in 90 degree weather with only two people emptying the unit, the third person almost having heat stroke having to leave. The unit was a 10-12 foot by 30 foot unit!!! So not only did I end up renting 2 uhaul trucks on separate says but also was greeted with dead mice and cockroaches everywhere! Either way I carried on and suffered day in and day out. Finally after days of struggle we finally had accomplished emptying the unit to be met with the email stated above saying "I had left things next door" If I would have known they were to take my deposit I would have actually not removed anything other than what I wanted! Which is what is done when people aren't expecting to get their deposit back! I feel extremely played and upset about this! Especially since I never received any of my deposit back so I pretty much suffered for nothing!!! NEVER AGAIN WILL EVER DO BUSINESS WITH ANY OF THESE PEOPLE! Not that I would ever want my things at any unit or storage facility with dead mice and cockroaches everywhere! No thanks definitely not for the HIGH PRICE they charge...

Front office is fairly responsive and capable, and price structure is competitive compared to other…read morestorage facilities, but they do have a bit of a pest problem. I just have work equipment in my large unit (tools, some ladders and ropes, and whatnot), so no reason for bugs to be around, but I've noticed an ant trail several times running through my unit. There's absolutely nothing organic in my unit, so not sure what the ants are looking for. And now recently have seen a couple small roaches running under the door. Same story; there's only tools, so it's not a huge deal for me, but for anyone storing clothes or personal belongings, I could see how it might be an issue. Just beware, renters. I'm going to let the office know, but if they check these ratings, they may want to jump on this issue with an exterminator. The bugs bring a 5 star rating down to 3 stars.

I signed a contract for $189 a month last October 2025. Six months later they arbitrarily increased…read moremy rate by 38% to $262 a month. This place is a total bait and switch. Do not rent a storage unit from this people. I feel sorry for the military on deployment that cant do anything except pay it. Absolutely horrible. Othe climate control places around here are much cheaper.

Perfect place for storage - not the cheapest but clean and safe. The office staff is all very…read moreprofessional and on top of things. Very good place to store your belongs.

Public Storage increased my monthly fee by $40 without my knowledge. When I called to discuss my…read moreconcerns, the lady was rude and hung up on me!!!!!

My previous review in 2014/updated in 2022 hasn't changed, Public Storage still doesn't understand…read morepricing models. This years jump is from $157 to $200 for a 5x10, and they've stripped out any options to email customer service.

This place is great!! I am so happy I found a safe & secure…read moreplace to park my box trucks. Its well lit and clean. Brad Johnson and his boss John was super nice & proffesional. Thank you!!

online rental and was fast and easy to use, and the gentlemen in the office today was very helpful…read moreand informative =)

honestly this one star review won't do much, but I'm leaving this because of one specific employe…read more Kelly was the rudest person I've met in a long time, she talked badly behind customers backs, after I left to my car and came back I heard her say something about my bald spot and it made me very uncomfortable and a little insecure. I dont expect anything to be done but I just need this to be known, what type of person you have working for your company.

My friend's car, which I purchased, had been stored there for 6 years. Inoperable, with deflated…read moretires and having never personally inspected, Bonnie (MyStorage Centers) helped me in shipping the car cross-country to Los Angeles. Bonnie arranged pick-up and inspection and took multiple photos of the car prior to shipping. This is not half the story. I had problems finding a reputable shipper for two months and during that time, Bonnie kept in contact with me and safeguarded car keys and its valuables. To top it all off, the car was stored there for 6 years outside and is in original condition! Thank you Bonnie and the entire Team at MyStorage Centers for your professionalism and thoughfulness. Regards, Phil S.

I am in the military which has brought me to the Hampton roads area. I have rented storage units in…read moremy time, this has been by far the worst experience of my life. On top of my unit being infested with rodents and valued and cherished personal belongings from my daughters childhood having to be thrown away (because there were dead rodents and layers of feces and urine, see pics attached), the unit that they moved me into while all of this was getting situated, has been rented out and other valued belongings I had (in the new unit) were "thrown" away by staff because they did not know that unit was mine. Do not rent a storage unit from here.

We used SpareFoot to reserve our space, but once we had, we went over to the location to check out…read morethe area. It turns out that the space we reserved was too small for us, and it seemed that there was water damage from a previous tenant. Admirably, Amy (our facility manager) was honest and upfront about the past situation with the unit. We ended up grabbing another unit in their 400 building (separated from the main building, but was also temperature controlled) . The walk-through was pretty standard and only takes about 15-20mins.including the paperwork (Depending on their printers cooperation). Plus it's only $40 for any size unit to move in. They also have surveillance cams everywhere, which makes me feel a little bit better about our stuff being secured.