I've been with Central Security for almost a year now and my experience has been great. I waited a…read morewhile to write this review, because I wanted to makes sure the customer service was just as great if I ever had an issue. I found Central Security on Yelp. Patrick answered when I called for service. It was down to Central Security and another home security company. Patrick explained everything to me and answered all of my questions. I was very appreciative of this because this was my first time owning a home security alarm system. I really love that since this would be my first time, there's no contact. I love that they believe in earning your business instead of being nice upfront and then not having to work to keep your business, because you're trapped in a contract. I signed up with Central Security and paid for my equipment upfront and my cameras. I just pay monthly for the active monitoring. One time after I was approached by another company a few momths after I been with Central Security, I called Patrick and let him know and he let me know he value my business and gave me a fair renegotiation on my monthly fee. The next month I bought another camera and has then install it. I'm also happy to report that the alarm does work I had a false alarm when I was away in away on a windy night and the wind push a an unlocked door open. The police ended showing up and the security center did call. Unfortunately I was sleeping at the time, but it was reassuring to know that the system really does work! I highly recommend Central Security. I've had excellent service, when they came to install the system they were punctual professional and fairly quick. This is the best deal in town with the fairest prices!

very prompt and courteous , excellent company Brandon and…read moreBenay are always helpful when we've had questions or issues.

Great timely service. Gave accurate pricing, kept me informed about the appointment. Took care of…read morerekeying and fixing a door. Will use them again

Dustin was super friendly and efficient. Took only a few minutes to get my issue sorted out. Thanks!read more

Exceptional Service! Above and Beyond!…read more As a single mom, I didn't realize how much of my energy was spent worrying about the safety of our home. Once my ADT security system was installed, I experienced a whole new level of peace of mind! The team was absolutely amazing! They went above and beyond with their professionalism, attention to detail, and genuine care throughout the entire installation. Angel, our technician, was wonderful and made learning the system feel effortless. The cameras are incredible! Crystal-clear picture quality, beautiful full-color imaging, and a system that's incredibly easy to use. I can see everything so clearly, day and night! And for only $75 a month, the security, comfort, and peace of mind are an incredible value.. Highly recommend!

DT Security's Danny and his installer Angel are excellent. We'd been with ADT/Brinks for 37 years…read more Our current system had been hard wired into the home we built in 2002. Its notices went out on a landline via Spectrum. Spectrum was out so much lately, (actually constantly), our system kept notifying that it'd lost communication waking us every morning between 3 and 5 am. We did not know dropped communication was the error. ADT did not know what the error code was. We attempted to resolve the issue over a 2-3 week period with ADT, including a 45 troubleshooting time after pushing ADT's AI to get a human tech. The tech could not even find what our error code meant. He could not resolve the issue, but wanted to install a new system with all new equipment. A second ADT tech the next day had me show a pic of our control panel and she immediately looked up the error code and it was dropped communication. She too wanted to take everything out of our system and start over. The estimates for two ADT sources were off by several hundred dollars. I was told the less expensive one was not correct even though it had a price guarantee until August 28. I was fed up. I went to AI. It said pull the AC plug on the system, it tends to hang on to error cords. Thank you! That stopped the beeps. We went through one more episode with corporate ADT and ended more frustrated. I looked for top home security system installers in the Bastrop area and DT Security (Round Rock) was on top in Yelp. I called and instantly reached Danny. He took us through their whole process, including taking advantage of the well installed original sensors. We reviewed Danny's contract. Our system would still use ADT (DT Security is a licensed ADT installer). The very next afternoon DT Security's installer Angel, upgraded our system to cellular, attached all the trip circuits we had, added new equipment when necessary and was done in 3.35 hours with everything working perfectly. Angel first met with my wife Chris and I, explaining everything in detail he was going to do. He was very considerate of our time and kept us informed through out the install. This morning I had a question and sent Danny an email. He called me within an hour and walked me through something I'd missed. So no 30 minute holds on the phone, no AI to negotiate with, no being passed from tech to tech, just good solid "local" services. After dealing with ADT for weeks, this was certainly a breath of fresh air and excellent service. This was a strong reminder to deal locally.

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

I needed help with installing wired outdoor cameras from Ring. Matt came by, assessed the house,…read morerecommended to use the battery cameras with solar instead, walked me through what would need to be done and where to install the cameras for optimal coverage. He was very honest and said that this is something I would be able to do myself. Didn't charge me a dime! Feels like this is one of the few honest businesses left out here. Would absolutely use them again for any smart home solution needs in the future.

I don't post often, but I have to say that I had a great experience with Builder Systems Group. I…read morecontacted BSG to purchase speakers and have them installed, as well as for calibration of my new receiver. Christopher Hall assisted me with the purchase and setting up the delivery, installation and calibration. Chris did a great job. Chris was friendly, knowledgeable, and very accessible. The price was right, and there were no hidden costs. The sales experience exceeded my expectations. Tim Cruz was my installer. Tim was fantastic. He went above and beyond to get my system set up exactly as I wanted it. I had lots of questions and Tim addressed all my needs and more. The experience with Tim also exceeded my expectations. Most transactions these days are pretty unremarkable, but not this one. My experience with BSG was outstanding. I highly recommend them and will absolutely use their services again in the future.

Request for service are unreliable. It's simply too difficult to get them to respond. I do not…read morerecommend especially post purchase.

Very difficult to schedule with. You can't just call and make an appt or schedule follow ups with…read moreyour tech. Once I finally got an appt the tech wasn't provided the correct details or amount of time to get the job done. This happened multiple times. Months later the work still isn't complete. The security systems seem dated and too expensive for what they are. The technicians were all wonderful. It was more structural and company issues out of their control.

Bad service. I call them on a monday morning and they tell me I'm #38 in the queue?!?!? Horrible…read morelag from doorbell to video. Takes over a minute. By the time I see who's at the door they've already left. They also tricked me into thinking I was going to sign a 2yr contract but actually had me sign a 5yr contract then they "automatically renew" your contract and try to force you to pay the rest of the year when you try cancelling the auto-renew. After hanging up with them they are now SPAM calling me multiple times. STAY AWAY FROM THIS SERVICE!!

I had a great experience with Securimax. Jack came to my home for a free consultation. He…read moreimmediately pointed out that the doors and locks in my house were wired for a security system but the previous company did not even use it! Jack was very knowledgable and listened to my concerns and the type of system I wanted. You can tell he's been in the business a long time. He was able to work with me to set up a great system within my budget. It feels good to know I can take a short drive and talk face-to-face to the friendly people at the Securimax office if any issues pop up. Donna was particularly helpful in getting my notifications set up just right. Highly recommend!

Had to call three times to fix a simple issue on the cameras and display if the app wasn't so…read morecomplicated we would have to be calling all the time

I used this service for 5 years. I paid my bills every month on time and during the 5 years of…read moreservice there were no big issues. I recently sold my house and no longer live there. I called Central in May and was told I had to wait until the contract expired before I could cancel (after Aug 29 2016). During my call in May there was no mention of a "cancelation letter". I call Central this week to make sure I was no longer getting charged for the service and now they tell me I should have sent in a cancelation letter back July. Since they did not receive a letter with my cancelation request they started a new 1 year contract for a house I no longer own. Shocked, I asked the customer service rep if I could pay for the 2 months Sept & Oct, she said no. My only options for a house I no longer own - 1) cancel now but I still have to pay the full 12 months or 2) they will let me out of my new 1 year forced upon me contract for a small buy out fee $200.! Buyers beware, if the service is so good, why do they feel the need to trick you into a new contract. Read the tiny print. Since my initial review of 1 I was contacted by Central and we have come to a mutual agreement. I like the fact they were willing to listen to a few suggestions. The top one being, contact the customer 45 days out from contract renewal and discuss options. I hope they decide to make this adjustment. Thank you Jimmy for your help.

Their customer service is the worst! I had no problems whatsoever when it was FrontPoint but as…read moresoon as it changed to Alert360 things went down the hill. FrontPoint always provided the panel's battery replacement and new sensors for free, forget about it with Alert360. Whenever I tried to contact them to get assistance or to talk to a representative it took me about 30 minutes to be able to find a phone number to call them. Once I had them on the phone their assistance was of no help, some of the agents were even curt and didn't see to care about my issue. For financial reasons I had to cancel the service, last thing I remembered I was told with FrontPoint that there were no contracts and could cancel at any time without problems. Well, since moving to Alert360 it seems that one is under a contract since you have to give them 30 days notice to cancel or else you will be charged. Since I cancelled at the beginning of September they charged me for the month, ok that's fine, but I gave them my notification before October and guess what?! They went ahead and charged me for the month with no service! Ha! I called them twice to get the charge refunded (the woman that answered was pretty rude by the way), last agent I spoke to told me the refund should've been made right away on my first call! He said the refund would be posted in my back account within 5-7 days...it's already half month and no amount has been refunded so I had to dispute the charge which is still in process. Please don't trust this people and their business practices, they will screw you up any chance they get and you won't see a penny if you are asking for money back! **UPDATE: I received a call from one their representatives on October 29 telling me they had sent me a check on October 16 and I should get it shortly. Well, it is now November 7 and I still haven't received any check yet. I submitted a review at the ConsumerAffairs website and the BBB. My bank is also disputing and investigating this issue. I still don't recommend them and wouldn't go back to them even if their service was free... **UPDATE (11/22/24): The company called me to tell me that the check they had sent went back to them due to them missing to write down the apartment number (you would think they have the complete address since they're a security systems company! The irony!), fine, I gave the correct address and the agent says they'll resent the check. Next day, I received another call saying they couldn't send the check since they don't have the complete address! This company is just joking with me at this point! What type of training is the staff getting? They don't know how to write down notes in one's file??? It's ridiculous, a joke and a waste of time! My bank still dealing with the dispute (about two months ongoing now!) which they shouldn't have to...shm. I have updated every single complaint I put out there about this company (Google, Yahoo, BBB, Consumer Affairs, Yelp, etc.) so people will realize the kind of business this is and to PLEASE STAY AWAY FROM THIS COMPANY AND FIND SOMETHING BETTER!

Really great experience (from start to finish) working with this family-owned company! When I say…read morefamily-owned, I mean that Mary, her husband, and their son will come to your house to install your new system. That level of family-owned. First and foremost, Mary has fantastic communication. When I initially sent my quote request, she responded quickly and thoroughly. Throughout the process, I had multiple questions (new to this), and she took the time to carefully reply to each question via email. This level of responsiveness is super important to me especially when it's a field I'm not knowledgeable in. There are a lot of moving parts when alarming a house and it was important that I understood exactly what we were getting. Her team did a great job installing our new security system. Everyone was very nice and professional. They took the time to explain everything and asked our input (regarding placement, etc.) whenever necessary. Mary carefully went through everything in the app to get me set up and familiar with the interface. They were also very respectful of our home -- offering to either remove shoes or put on their own shoe covers (we're a shoe-free household with small children so this is important to us). I also really appreciated how customizable everything was. There are so many different options that are offered with the security system (including a lot of automation like locking doors and controlling lights, etc. that we weren't actually interested in). If you're a newbie like me, I'll break down the basic security options. It helps to have some understanding of what's available before you get started. I was a little overwhelmed but Mary was helpful in answering my questions. Anyway, you've got a keypad that controls your alarm system (arm/disarm). You can do that via app (even if not home) or key fob. Then you've got your various sensors. Obviously, the door open sensors are a must. They'll trigger the alarm if someone opens the door (when armed) and is unable to enter the proper disarm code. Then you've got the option of installing window open sensors. There are also glass break sensors (generally, one per small room or two for large rooms) that will notify you if a glass break is detected (or if house is armed, set off the alarm). Finally, you've got motion sensors (these are automatically turned off when you arm your system in stay mode versus away). Assuming you'll wire the doors, you need to decide if you want glass breaks and if so, whether they will cover full home or just most vulnerable areas; if you want window sensors and if so, on all or some windows (might depend on your window type and vulnerability to window being manually opened and whether glass breaks might be sufficient); and whether you want motion sensors and which areas you want them to cover. I'd recommend doing some preliminary research/planning on how these tools might fit your home and what coverage is necessary versus overkill. It depends on your layout, etc. Next, you've got cameras. They offer WiFi-based cameras (operated through alarm.com) and standard wired cameras. Video doorbells too. We replaced our Ring with their doorbell cam to centralize our camera controls. You can have everything controlled through the alarm.com app for convenience. The app is great -- very user-friendly. Anyway, there are a lot of other options available as well that I didn't even delve into. Thought I'd share the basics to get you started. Don't hesitate to use this company! They offer free in-person consultations and fantastic service -- professional, friendly, knowledgeable, and responsive. Oh and their rates seem reasonable and competitive. Very pleased with this experience as well as our new alarm system! BIG THANK YOU!

We contacted Security Consultant Pros about purchasing cameras for our property as well as several…read moreother companies. We chose Security Consultant Pros because we felt really comfortable dealing with a smaller family owned company. They were extremely knowledgeable, professional and a very quick install. They walked us through how to operate and use the system and made sure we were comfortable with everything before they finished. We contacted them later about an issue we had with the system and they immediately helped us over the phone on what we needed to do to correct the problem. All in all, it was a very pleasant experience and we know that they are only a phone call away for any help that we may need. Thank you Security Consultant Pros for a job well done.