ALL HIS REVIEWS ON OTHER SITES ARE "ALLOWED BY HIM"
he removes the ones he doesn't like....
He has been banned from Thumbtack for not resolving issues with clients
Arthur demanded that, before having two unidentified workers fix his mistakes, I must remove my statements that report the facts of how Allied Floor Systems LLC has troubled our family.
I sent this email to Arthur on Sunday February 8th as a final attempt to resolve the neglect of service displayed by his business. So far, he has not replied or resolved this.
"Arthur Gonzalez,
Unfortunately, as previously stated, other contractors have confirmed that the only way to guarantee that the peeling issue wont continue is to remove all the products from the floor. In addition, you used products that I requested you not use, and you have admitted that the manufacturer told you that the product you used has problems; "the more coats you apply the more defects show, and weakness occurs in bonding." These characteristics are exactly why I insisted you do not use the product on my floor. You are also to blame for other issues of damage on this project. Why should I be paying for products I didn't even want in the first place?
You have expressed interest in purchasing equipment from my father; yet insist that you cannot afford to refund me the amount you were paid. I don't understand why you agree to things (fixing the floor, returning some of our money) and then change your requirements for taking responsibility for your own mistakes. For this reason, we cannot trust you enough to risk having some strangers come into our home and potentially cause more damage. There has already been more damage left unaddressed than you told us there would be when we hired you.
If you are going to stay true to your guarantee and fix the issues left on the floor, we need to make sure we have all the essential project documents in our possession before you (or anyone else representing your business) can be allowed to return to the job site.
Documents Required:
Updated Quotation, (floor total must equal the pricing on original quote.)
Copies of both receipts for our payments to you,
Warranty document that states you have guaranteed our satisfaction, are responsible for the work performed, please sign and date the warranty document.
Formal Invoice
If you plan on having anyone else come into our home to fix the floor, we will require valid ID before they enter.
Otherwise, give us the refund for the floor in cash (On your original quote, you have the floor priced at more than what I'm requiring on my refund.) I will sign a document releasing you from the responsibility of any further repairs or refunds. You will also have to sign a document that releases us from any further required payments. Then, and only then, the issue will be resolved.
If I do not receive the documents, and have a date when you are going to fix the damage, OR receive my refund before Wednesday February 11, 2015 at 5PM, I will proceed with continuing to communicate my disappointment with your business, and will not allow you (or anyone representing your business) to return to our home. I am being fair in saying that I will have to hire someone else to fix the issues you left on the job site. The money I intended to spend with you should be spent with someone who will actually deliver a beneficial service.
It is disappointing how things have turned out between us. We have given you plenty of opportunities to make this right. Please, respect the fact that our patience has run out. You told us this was a 3-4 day job, and it has been almost five weeks.
We took you by your word, and your actions have revealed several times that your word cannot be trusted. Unfortunately, you "meaning well" doesn't imply you are telling the truth, or taking responsibility for your own pledge to deliver satisfaction.
I appreciate your dedication to resolve this issue,
D"
We have been in communication with Artie in regards to this project for two months now, and I'm sorry to say that we are worse off than when we started this project.
At this point he cannot resolve his own issues so he has resorted to threats to hire an attorney.
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This could have been a great opportunity for a great review but...
we were not satisfied with the work performed, products used, service provided, customer service, lack of legal documents provided. read more