Jose did a great job evaluating and fixing the potential entry points and explaining what to look for going forward.

Alley Cat came out to check on our installation. The tech was fantastic! Super thorough, very respectful of the house, so nice. He explained everything and installed additional safeguard to protect against further entry (by the rats). Efficient, professional, easy to have in the house. I highly recommend Alley Cat. Very responsive with great technicians. read more

I am updating my review here after the company responded to my first negative review back in June. Following the written complaint, the company called me several times trying to remedy the situation. After a few more visits, they did indeed find the primary rat infestation, treated it properly, and we are now rodent-free. The team's response was admirable during those secondary encounters. But I still cannot justify a full 4-5 star rating here because their response only took place after I provided a 1-star review here on Yelp. In fact, their customer service rep came to my home and he explicitly stated that the company was concerned about the low review, and asked that I consider updating my review - the emphasis was not on truly rectifying my rodent issue but rather was on maintaining their reputation. Ultimately, had I not submitted the low review, the company likely would have ignored the severity of the problem and taken their time in responding weeks later. Hopefully, they will make some improvements because of this experience and future clients will not have to experience the same dynamic. read more

Very professional, thorough, pleasant to deal with. The pre-work inspection was very detailed and meticulous--and free. Highly recommended.

Gerardo and crew came to my house for work. The did a really sloppy job with the foam leaving such a visible mess without any attempt to do a clean finish. And worst part, they damaged the planter boxes in my driveway when they barreled in with their truck. I even spoke to Gerardo right after he left and I saw the damage and he said he would come back the next day to fix it. Next day came and went, and what d you know - he never came back. What's more - there is an area that is constantly being scratched at from squirrels and they did nothing about it because it wasn't yet a hole. They could have put mesh there to prevent further damage but refused. Now I have to wait for that squirrel to break through, cause more damage, for me to call them back to take care of it. What a joke. I'm sorry, but if you want a crew that is careless with your home, these guys are perfect for you. If you want them to treat your home with respect and care, avoid at all costs. Their steep price point doesn't match the level of care. read more

Alley Cat Rodent Exclusion - Pest Control Near Me - Berkeley, California

Hugo and his colleague visited our home to create barriers for mice entering our house. They were very professional, friendly and did a thorough job. read more

Update: Alley Cat took this feedback very seriously and moved forward to investigate this situation as well as the sales rep/inspector. I spoke with multiple higher ups in the company (at their request in order to investigate) who showed professionalism and sincere desire to make this right. After many conversations and a secondary inspection from another company it became clear he had misrepresented the actual issue I was having. I did not have new rodent activity, I had old droppings that were left behind from the original cleaning (2020). He was trying to quote me for work I didn't need, based on work that wasn't previously done properly. The team at Alley Cat took full responsibility for this. It did take some time for things to get resolved as communication was sometimes delayed on both our parts but I truly respect the integrity and level of dedication that they showed. They arranged for me to have a free attic re-cleaning to remove all the old droppings, even though I'm out of warranty, and completed it today. The project lead (Jose, great guy) made sure to thoroughly inspect the work afterwords and re-checked some other areas in my crawl space to confirm they still looked secured. Everyone was friendly, professional, patient, and clear. They provided photos and videos to show the thoroughness of the cleaning. (suggestion: ask for this no matter what company you use) Importantly, no one EVER requested I change my rating in exchange for all this follow up or work. I was even told at one point that they would fully understand if I didn't change it but were going to make it right no matter what. Their focus was on my experience, compassion, and restitution. It was about upholding their values as a company to be trustworthy and thorough. As for Lee, I have been assured that this behavior from an employee is not going to be tolerated any longer and that significant action has been taken. This is after speaking to both the director of operations, and the service team manager, among other leads. I trust in their ability to make the right choice for their company and their clients. They have been as genuinely baffled by this behavior as I was (while also having seen signs and other complaints for some time). I never want to impact someones livelihood but this worker was impacting the reputation and livelihood of their company and other employees. They thanked me for being willing to give them another chance and the feedback and I'm glad I did. Alley Cat transformed an incredibly frustrating situation into one that would make me recommend them to someone in the future or maybe even reach out myself. Hopefully I wont have to as it seems their exclusion work from 2020 is still holding strong even after all this. Thankfully it's much cleaner now, too. Thanks for making this right, Alley Cat. 3.5 stars rounded to 4 up for going above and beyond, performing long lasting work, and making up for past service issues (cleaning), while still accounting for some delays and of course the previous situation. read more

We've been having an on-and-off rodent problem for a few years. We've gone through three companies. A friend highly recommended Alley Cat - we've never had such thorough service. Starting with an easily scheduled inspection, to a full-day service call wherein a team of three technicians led by Arturo sealed every single hole, gap or space in the basement and the flat. Constant communication and photos came from the on-site team and also from the office. They will be back in two weeks for a follow-up inspection and then a year of service included in the price. Highly recommended! read more

They came to do an inspection and wrote a report. Quote was around $1500 for a remediation and year warranty. That was fine. They seemed professional. Sadly, like most people in the Bay Area who work on homes the actual work is less than to be desired. They show up, no call. Strike one. We have no doorbell so they were supposed to call when they were on their way over. Luckily our upstairs neighbor had the garage open so we didn't miss them. The team lead and workers barely able to communicate in English. They are asking us questions that are supposed to be covered in the report. They didn't read it. I figure it's because they likely could not, it's in English. The company should translate it for them or read it to them before they get here. Very unprofessional. We had to call the company to ensure they knew wtf they were supposed to be doing before we started and wasted a ton of money. Meanwhile our whole house is ripped apart in preparation. They are supposed to be closing entry holes in the property. I have zero faith they will do what they said. I have a feeling this is the beginning of a hellish year getting them to do their job if this start is any indication of the work to come. They oversell and under provide. Typical Bay Area contractor BS. I am sick of these men in these companies seeing women and thinking we are just push overs. I'm pissed off at the unprofessionalism of their execution of our contract. Not looking forward to seeing how they uphold the warranty. Editing to add: These brilliant work people lied while they were here and said they didn't turn off our water valve. Spent an hour and a half talking with various agencies to find out they turned off the house water and lied about it. Awesome! They also didn't do half the job and didn't do the garage. They were supposed to per their quote but just didn't do it. Amazing. The lies saying they didn't do the water shut off is insane. Had to call support twice to get help with the water as the first person hung up on me. WTH is wrong with this company? Support person got into it with me saying they *did* call this morning. Turns out they had the wrong number listed to call. Left hand doesn't know what right hand is doing. Support also said maybe I just spoke with the wrong person and it wasn't a lie, just someone else turned off the water. Seriously? This is the level of professionalism they expect us to deal with? The person who showed us what was done didn't know why the water was off. Note that you need to interrogate each person on the team, according to support, because they don't talk amongst themselves. Insane take by a company that claims to conduct a professional business. Final result on the first day is Management said they would call then chickened out, didn't call and we had to track down support. Support called us back after we called back an hour later and said we were out of luck, they would not do anything to rectify turning off our water. They denied any action or doing anything to our water line ... big surprise. Support accused us of doing it to ourselves. Amazing. Why would we ask your workers about it before they left and then follow through for hours with PUC / Water Department if we did it ourselves. Worst company ever. Do not use these people. The red flags were there when they didn't call or read the report/know what they were there to do. They seemed like they wouldn't do a good job and sadly we let them run around our house without watching them close enough. Disgusting management and disgusting workers who clearly did this to mess with us as we're are just women who live alone. I hate this is the world we live in now. Shame on this company! For anyone who has a bad experience remember they are licensed and this is why complaint processes exist: https://www.cslb.ca.gov/Consumers/Filing_A_Complaint/Complaint_Against_Licensed_Contractors.aspx read more

Alley Cat Rodent Exclusion - Use this info to file your complaint with the state! https://www.cslb.ca.gov/ - Pest Control Near Me - Berkeley, California

The communication from my first call to my follow-ups have been excellent. Professional and polite, and the technicians have both been on time and thorough. A neighbor recommended this company and I would do the same! read more

If you like having to scream at people to get services you pay for, this is the company for you. I used them previously to remove rodents at a residence in Oakland - I had to call a supervisor to get them to check the traps they left when they said they would. This time I called several companies. Alley Cat was the most expensive, but also the only one who said they covered crawl space vents with steel mesh that rats can't chew through. The workers showed up and completed the work in just a few hours, but guess what? Only 5 of the 10 vents were covered with new steel mesh, and they did not set additional traps. When I pointed this out to the worker he became irate. He didn't speak English well enough to explain himself to me, but there is no explanation for not completing work as you have promised. The office offered to send someone over tomorrow to check on the situation, but at this point I'm not sure I am interested. I asked the workers to leave at 12:45 but they stayed in their truck (on my lawn) blocking my driveway for an additional 45 minutes. Only when I threatened to call the Police did they leave. My daughters and I did not feel safe. The man who gave me the estimate was knowledgable and polite; the staff I have spoken to on the phone were also. They just don't seem to hire workers who give a damn, which is not a good practice for any company. read more

Totally reliable, comprehensive and very neat. Fair price to correct a rat infestation that Orkin had missed and quoted an insane price to correct. Glad we found Alley Cat. read more

Rats squatted in my crawlspace. Threw lots of parties and invited their friends. Police said their hands were tied so I called Alley Cat to evict them, with extreme prejudice. Alley Cat lugged out all the junk I had stored under the house, cleaned up the horrible mess, disinfected, performed maintenance to prevent rats from reentering, set traps, and moved all my junk back. Excellent service. This is the second time Alley Cat has provided this service for me and I've been very pleased both times. I highly recommend them. read more

It was a follow up work for rodent since they returned! Hugo did a good job inspecting the house and did some clean up necessary plus set a few new traps. I'm happy with his work. read more

Arturo, the Foreman for the crew that performed the work, was excellent, as was Wilder, the consultant, who inspected and assessed the crawl space underneath my 100+ year old home. Everyone at Alley Cat does meticulous, professional work. They provide photo-documentation, they're knowledgeable and a pleasure to work with. I highly recommend Alley Cat. read more

Made an appointment, took off work- they never showed up. I emailed them, they said they'd look into it, never got back to me.

I highly recommend Alley Cat for anyone dealing with attic insulation issues/rodent. Our attic had previous rodent activity, so our goal was to have the old insulation removed and the space properly sanitized. Carlos was fantastic--he walked us through the entire process and explained all the access points in both the attic and crawl space so we fully understood what needed to be done. Communication throughout the process was excellent, and the team was professional and thorough. I also really appreciate the 3-year warranty, which gives us extra peace of mind. Overall, a great experience. I'm a happy Solano County customer and will definitely be referring them to others! read more

We first used Alley Cat when we purchased our house in 2023. Our pre-purchase home inspection noted evidence of rodent activity in the crawlspace under the house. Alley Cat sealed all access points, replaced damaged insulation, sanitized and set traps. We haven't had any rodent activity in the crawl space since. At the time, there was no evidence of rodents in the attic. Fast forward 3 years and we found evidence of rodents in the attic. :-( Alley Cat came out and provided the same service. They found several openings that would allow rodent access and sealed them, removed damaged insulation, vacuumed, sanitized, installed new insulation and set traps. I expect our attic will remain rodent free just like the crawl space. Kelvin and his crew were great. They were professional and a pleasure to work with. They left my garage floor cleaner than they found it. read more

Prompt and professional and courteous. I have had a good experience with this company.

Fast, efficient and thorough service. The crew members were great and congenial. We have used this company before with excellent results!

These guys are amazing! Ati is my superhero! I am a wimp with pest but he made me feel so comfortable and calm, even though I have a family of mice living in my house!! Omg he even found a dead snake in my garage and disposed of it! I don't think I've ever screamed so loud in my life! But he was so quick to whisk it away and was so professional and the best! I don't think I could live in California without this company!!!! thank you thank you thank you so much! read more

Alley Cat crew did an amazing job at our place last month to clean up, secure, and set traps for our rat infestation. They did a very thorough job disinfecting the place and even found additional gaps that weren't caught in the initial inspection. What impressed me the most is that they even came a month after to check on the traps! The price was very reasonable and i highly recommend hiring them if you have a problem! read more

Great service, showed up on time and took care of all the work as we discussed with the initial technician. I would recommend them to any of my friends. read more

Had attic & garage insulation done for a 30 yr.old house & the crew only took 2-3 days in Nov.2024. They added mice traps & I have called them 3 or more times since, with a re-visit to see if all the small openings have been sealed off. They are professional & thorough giving me a sense of peace. I am really glad I spent a little extra money to have Alley Cat service my attic & garage. read more

These guys are great! Highly recommend! Very professional and very good attention to detail including making sure they did not leave a mess behind. They did a thorough inspection on my older house. I decided to have them do an attic cleanup, crawl space cleanup, rat extermination and attic insulation. They also set trap throughout the property. Luckily the rats and the attic have left or died prior to them setting the traps. I made sure to cut back any shrubbery and seal what holes that I saw. But I can only do so much and with their expert eyes I'm sure they did done much better job. At least when I called they did have a wait time to have the inspection and treatment. In the past I have used a couple company that said they would inspect for rat entry points and they sort of did. The second guy I called last year was not able to locate entry points but he did catch some rats. So when the time came when I heard another rat in her attic I called Alley Cat right away. I didn't want to Mickey mouse around pun intended with some other companies and I don't personally trust a lot of companies out there for pest control. After dissecting reviews I decided to choose this company and happy that I did. Yes the lead time for Alley Cat out was a little long but winter season can be busier for rat extermination. But I'm glad I used this company. A team of about five guys showed up in a truck. The crew was very nice and professional throughout the whole process and I feel that the amount of work that they did for the price was very reasonable and having a 3-year warranty really will give you peace of mind. The communication was great and the cleanup they did in the attic and crawl space was really good. You should have seen the mess the roofers left up there. Yes, don't wait for a rats to damage your property. Call Alley Cat. read more

Alley Cat Rodent Exclusion - Vacuuming out the attic. - Pest Control Near Me - Berkeley, California

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I'm thrilled with the service provided by Miro Sahnoun. He explained everything that needed to be done and, it turned out, my rat problem (possibly a single rat) was solved in a week ! I recommend Alley Cat highly :) read more

Thank you , ali cats in especially to enrique , hushod up on time, very courteous and professional and got the job done! I'm very thankful to have the dead rodent smell gone for such a reasonable price. read more

The technician, did an outstanding job. He checked all areas of the house, including the crawl space in the master bedroom. We appreciate the service we've received from Alley Cat Rodent Exclusion & understand that today is the last day of our contract with Alley Cat. Thank you. read more

On time. Notified me of time of arrival. Polite, professional and efficient. Quickly checked all areas of previous infestation. No evidence of rodents. Traps remain baited with no action. Grateful read more

Great experience. They proofed our attic and crawl space for rats, set traps everywhere, came back 3 weeks later to check. Each time Alley Cat was on time, communicative, respectful of our home space, and fast! And now our home has new insulation and it's retaining hot and cool air much better. Couldn't be happier! Also a plug for Lee who did our initial quote, Jelder and the team who did the work, and Ulises who just came out to check the traps. read more

I had mice coming in at the foundation. Arturo sealed all the gaps. Ally Cat is great this is my second property. Def call them when there's a rodent issue. read more

Good company, they came in did the work and tried to contain any mess from removing mouse droppings etc. When they came back to check the traps they notified me I had a leak in my crawlspace, they took pictures and videos so I could try to have it repaired. Great service. read more

Dennis was great. He checked things out and he found no evidence of rats. I had full mitigation of my house in August and it's February and things are still stellar! Thanks Dennis! read more

The crew was professional and did a great jon. highly recommend! they offer 3 year warranty whereas another company only offered 1 year.

Jose was great. Prompt, thorough, and courteous. This was an inspection after an abatement. Thanks Alley Cat.

I live in an area with a lot of wild life! Alley Cat keeps that wildlife outside of my house and I cannot appreciate it enough! Hugo came over and ensured there wasn't a small crack these little critters to crawl through. Very professional and very thorough. Thank you Hugo! read more

I had a long overdue attic project. Needing the old insulation removed, cleaned out, some minor rodent proofing done, and new blown in insulation. Alley Cat took care of all if it over a 2 day period. First day they showed up on time inside the arrival window, and completed the first part as scheduled. Second day, same result. Done before noon. Photos of work reviewed with me upon completion. Jobsite was well prepped and cleaned up afterwards. Thankful to have this one checked off the list. Great job, Alley Cat! read more

We had a serious mouse problem in our house. An Alley Cat tech came and did a very thorough job of inspecting the property and learning the scope of the problem. He showed us photos he had taken and explained what was needed. A week later a whole team descended on the house for four hours. When they were done, every possible entry point had been screened, nests and droppings had been eliminated and infested areas had been sanitized. It's been a month since they were here, and there's been no sign of any rodent since. I recommend them highly. read more

Alley Cat has been outstanding! Honestly, from the very inspection appt to every appt afterward, their work is so thorough and professiona! I am especially impressed with the level of both professionalism & kindness that I have encountered with every single technician, as well as the office staff and schedulers. Their prices are competitive however unlike the others they offer 3 year warranty. I can call for any issue; from dead rodent to noise in the walls and they come. The financing offered was fast and easy. I can breathe a sigh of relief. The infestation of rodents took me surprise and left me in tears every day. Thank you Alley Cat! I can finally sleep again! read more

After several of my neighbors complaining of having either roof rats or sewer rats, I decided to get a free inspection. Over the years some of my vents leading to my crawlspace have been damaged and needed repair. Alley Cat came out and gave me some suggestions on how to make my crawlspace more secure. Calvin and his crew came and went to work. Calvin was the go to guy if I had any questions so that was nice to know who to go to. After the job was completed they left everything clean and fresh. They use a biological liquid that they spray to kill any left over bacteria etc. A couple days later when I was preparing for another job in the crawlspace I notice a few spots I thought needed to be addressed. I called Alley Cat and they sent out Anoldo and he fixed the items. No problem. I also selected to get a 3 year plan that includes Alley Cat coming out once a year and inspect and address any issues. Thank Alley Cat and customer service. read more