Terrible experience. I got measured and ordered my shoe online- showing it's in stock. Then 2 days…read morelater they just cancel my order because they can't find that shoe in stock. Still shows available online and what a terrible system to have- how can your customers ever know if something is really available. Also the worker on the phone was so rude and unhelpful about it. Definitely will never shop here again.

Ahhh Fleet Feet reminds me of my younger days when we were eagerly training for races, getting…read morefitted with new Brooks running shoes, stocking up on Honey Stinger Chews, discussing Gu flavors, and buying fancy running socks. Now I don't think I can even run a block so it's a little bittersweet... But alas, Fleet Feet has stayed consistently awesome all these decades later. Today we stopped by to inquire about new work shoes for my husband. He's been experiencing some foot discomfort so we thought maybe he needed new insoles and now maybe new shoes. Thought we'd also have him reevaluated for fit, to make sure his shoes were a good fit for his feet. When we walked in on Sunday early afternoon, we were greeted by around 6 employees and an empty store. Wow...Fleet Feet definitely wants to make sure they have enough employees for their customers' needs, which I respect. Brooke greeted us with a friendly smile and then made a big wave across the store and said, "You have the whole store to yourselves today!" :) For the next 15-20 minutes or so, we got to try on several pairs of running shoes, including ones by Brooks, Hoka, On Cloud and Altra. For each pair, Brooke would patiently take the shoe out of the box, loosen the shoelaces, place them on my husband's feet and then tie the shoelaces. I admired her patience. :) Brooke was so upbeat and knowledgeable about feet differences and knew the different features of the shoes. After stacking several boxes all around us, we had a couple pairs that we really liked, but they weren't available in the color we wanted. Brooke cheerfully said that she could help us order them or we could order them on our own online. We also learned that they don't earn commissions for sales, so I was even more amazed at how she remained so friendly and cheerful throughout the entire interaction. (I think I might have grumbled about taking all these boxes out, having to fix the shoelaces and put all the shoes back in boxes, then have to take them to the back of the store and reorganize them, hehe). We were totally impressed by Brooke and the professionalism she exhibited for Fleet Feet. They are definitely lucky to have an employee like her! If you've never been to a running store and had your feet/gait evaluated so you can find out if you overpronate, underpronate or have flat feet, you definitely need to stop by Fleet Feet to get a proper shoe fitting, especially if you're doing a lot of walking or running. (My Ironman coworker had instructed me to go to Fleet Feet and Running Warehouse/Zone back when I first started training for races and I'm so glad she pointed me in that direction!) Thanks again, Fleet Feet, for being in the area and being so knowledgeable about feet, shoes and running/walking!

Great selection and sizes! Good value particularly if you hit a sale or clearance. I had a return…read moreand the customer service was great!

Very helpful staff! The guy up front went out of his way to make my purchase easier and even…read morecheaper. I purchased shoes in store and ordered one that wasn't in my size. The guy really made the purchase a great experience. Thanks!

This positive review is just for the assistance that the staff member, Ryan provided me today. He…read morewas very kind and did his best to help with my return. He ended up getting it all completed perfectly and was able to get the same discount I had for the new pair I ordered. I will say, everything from my last review still rings true. Management here is super rude and they talk down to their employees and customers. If they could be more personable and kind like Ryan, I think customers would be more pleased with their shopping experience.

Extremely disappointing experience -- I will never shop at DSW again…read more I am extremely upset and disappointed with my experience at this DSW location. I purchased my son a pair of shoes for back-to-school just three weeks ago, and within less than two weeks of normal wear, the shoes were completely shredded and falling apart. These were clearly defective shoes, not simply shoes that had been worn out over a long period of time. My husband and I went into the store right when they opened to see if we could exchange them for a different pair or receive a refund. We had the original box and proof of purchase with us. When we got to the counter, the older brunette employee looked at the shoes, gave me a dirty look, tossed them back into the box, and said, "We don't take worn shoes back." I understand that stores have policies regarding worn merchandise. However, my issue was that these shoes were purchased only three weeks ago and had fallen apart in less than two weeks because they were defective. I explained that to her and asked to speak with a manager. The manager was standing right there and was already being extremely rude on the phone with another customer. The cashier even said, "My manager is right here, and she is a very big stickler for the policy." At that point, I said I would wait to speak with her because I understood that determining whether a shoe is defective was up to management's discretion. Unfortunately, the manager didn't even properly examine the shoes. She immediately told me, "You don't have a receipt, and it's been worn. I'm not doing anything." I explained that I had proof of purchase and that the shoes were defective. She cut me off and repeated, "No, it's been worn. I won't do anything," while rolling her eyes. The entire interaction was rude, dismissive, and completely unacceptable. I wasn't asking for something unreasonable--I was asking for help with a pair of shoes that had literally fallen apart after less than two weeks. What is especially frustrating is that we came in first thing in the morning, had the original box, had proof of purchase, and were simply trying to resolve an obvious quality issue. Instead of even looking at the shoes or trying to help, we were treated like we were trying to return something we had intentionally ruined. I will not be shopping at DSW again, and I would caution others to think twice before purchasing shoes here, especially for children who wear their shoes every day. If something goes wrong with your purchase, don't expect much help from this location.

Large selection of sought over sneakers. Very colorful setup which is very eye catching. But after…read morelooking at the prices though, the shoes are very over priced. My son and I who are/were; are (him) and were (myself) into sneakers at one point in time. We know about the average retail price for many of the shows in their collection. And most if not all are at the top end of the market value; if not above asking price. You're basically paying for convenience here, which is fine for some. But not at the expense of paying $100-200 over asking prices online in my opinion. They definitely have a large selection I will say of Jordan's, which was an entire wall in itself. Along with some Yeezy's, popular New Balances, and Adidas. Plus some popular street apparel like Supreme and A Bathing Ape...but that seemed over priced as well. It also seemed like that sales reps probably get paid on commission based on how "helpful" they were trying to be. We didn't go in with any shoes in mind and were just interested in seeing what their selection looked like. Since we've never been in the store before. They were trying to show us all types of shoes based on our outward comments to each other, but we were just conversing about what we saw. But my son kept being asked if he wanted to see this sneaker or that sneaker in his size and he was like no. Or they kept trying to show him another sneaker he never showed an interest in, merely based on its brand. And most likely it not being in the other shoes stores in the mall.

No way to contact after placing order phone numbers disconnected stores closed I placed a order and…read moreit wasn't fulfilled or any shipping info sent out

I don't know if I just missed it or was there no parking spaces close to the entrance. I would…read morethink a place like this for people who have foot issues that a close parking spot would be a real need. We asked a ways off near Pet Food Express and it would have been a bit of a walk for someone with a cane or a walker. I always thought of these type of shoes stores are for the geriatric people, but as I get older I'm more drawn to these types of shoe stores. I had a case of planter fasciitis so I'm extra careful of the shoes I wear these days. I'm now drawn to orthopedic shoes, and shoes with arch support. I wasn't really paying attention, but according to my husband the whole shoe store had only women's shoes that we could see. They had some nice shoes on sale, but they were still really pricy, all around the $100 mark. I did find 2 pairs that looked like the ones I have at home, but different colors. They are nice, but you can feel every pebble you walk over so in the end they really aren't hat comfortable. I found another pair that I liked and that were summery, but for the price I really didn't need just another pair of shoes. I was in the need of sandal so I perused the sandal selection. I haven't had cute sandals in years. I have functional hiking/water type shoes, The heavy duty type Teva and Keens, both great for hiking and water activities, but definitely not cute or sexy sandals. Now a days I need comfortable shoes for my old feet so it's hard to find something that will work for me. I picked up a pair of BIza sandals. I'm really hoping and crossing all my fingers and toes that they will be comfortable not just sitting around, but also walking. And that is the type of stores they have in the Fountains. I did se my older aunt wearing them so I'm hoping they aren't too old lady like. I want to still look young and fun even those I'm also getting up there in age.

I went in intending to buy a couple of pairs of shoes as I had purchased from one of their other…read morelocations. I wanted to buy a pair of Taos identical to the ones I had in in the same size (they fit great and I've had them for almost a year), but a different color. The saleswoman tried to tell me the manufacturer of the shoes I had on didn't make wide widths (what I had on) and proceeded to try to push a pair of the same shoes, but a full size bigger because that is all they had in stock. Her pushiness and incorrect information were a complete turn off. So, I left the store and ordered the pair online in a wide from a different store.

As usual, Nordstrom rack has a good amount of items that you can find. Starting with the purses and…read morebags there is a plethora. The clothes are pretty organized but when it comes to these shoes, it'll take some finding to find what you're looking for at a good price. The men's section of course has the smallest selection, but the women's shoes are plentiful.

The extra 75% signage was in The rack I was shopping from, I choose things for my daughters and…read moremyself, I go to checkout and they tell me the extra 75% was in bathing suits and tank tops. That's I had in my cart- none of it was on sale. This is the last time I shop there, waste of time and the guy checking me out couldn't explain why what I picked out wasn't on sale- I said this was in the rack next to all the signs saying extra 75% off- he had no clue. Don't bother coming here, wrong prices and no one knows what theyre talking about!!!!

I got two left shoes, went in to get right shoe and they didn't even have it. Horrible place people…read morethere can't do basic tasks.

With the holiday season approaching we thought we would try and get ahead of the game…read more Unfortunately that didn't happen floor was packed with staff but no one available to help out after finally grabbing the attention of an employee he said he would grab the size we need after waiting 15 mins we decided to shop else where. The mall has lots of options with some killer prices.

First time coming, nothing but positively in the workers there very helpful and have good deals on…read morethere website or if you sign up you get even more deals. 100% worth it and I Will be back again :)

Customer service is on point everyone is very helpful and the BOGO is a very great deal! I…read moreguarantee great customer service every visit.

Cool place to get running shoes, clothing and more. We stopped by to browse their shoe selection…read moreand pick up a pair of Balega socks (my fave). Reminisced about our first time walking into a running store 15-20 years ago and being fitted for proper shoes. Glad this place is close by for new runners too! We talked with the employees about fun races we've done in the past, including Disney, Cowtown (now Urban Cow), CIM, Shamrock, etc. Good memories. Convenient location, a few steps away from Marco's Pizza and Icing on the Cupcake, where we were actually headed, lol. Prices seem like normal retail prices, so you're not saving any money but at least you might get it faster than ordering online. Found out they have a running group on Sundays that does a few miles together. Might be fun to check them out!

Good selection of running/walking shoes and good customer service. Was able to get in and grab a…read morepair of comfortable Asics walking shoes that feel fantastic.

I like this chain of stores. They are conveniently located in various parts of the city, and the…read moreinteriors are spacious. It is always clean, cozy, and pleasant inside, with good staff and excellent service. They offer a wide range of products at good prices. This time, I stopped by just to use the restroom, as it is one of those places where you can always find a clean, well-maintained, and pleasant-smelling facility. I recommend it.

Jaqueline at the self checkout is truly amazing!!! She really went out of her way to help me today…read more She is kind, caring and compassionate, if every team member was like Jacquline I would never shop anywhere else. You probably don't even realize much how you made my day