I waited to write this review .....My son has had his car for 11 months , no issues at all. Car…read moreruns great , we have only had to do oil change, and we have done a front brake change during the time we had it.We received professional customer service. I purchased a car for my son's graduation gift. Our salesman ..his name started with a B". that"s all i can remember... It's been long ..Brian or Brandon..was his name, he gave us great service and was very knowledgeable.

My mom and I went to trade in her work car for a new one. We were advised to take a loan out from…read morethe bank and come back because they said they would lose money if we financed it. We called the next day and was told someone's brother wasn't there. So we came back the next day with all the funds to find out the car was sold. The explanation was that we did not place anything down to hold the car which was never communicated to us. They suggested a different car. Giving them the benefit of the doubt we ended up purchasing that car. Within two weeks the car check engine light came on along with the oil light. The car was stalling out mid drive and the car was making rattling noises. We were told the car engine was under warranty for 30 days and that the car was given a brand new oil change at purchase. I took the car back and they "fixed" the engine and gave it an oil change AGAIN. After another two weeks the car engine light came on again and the car stalled out on the highway while my mom was driving it. I reached back out only to be told I can't call back every time there is an issue with the car. These people do business in bad faith. We were better off keeping the original car. I suggest you do not do business with these people.

VIPRE is a good place to buy a used auto, but a bad place to get it repaired. I bought a late…read moremodel Honda hybrid from VIPRE, and have had decent luck with it, but the few times I brought it into them, the bill was always near or above $1,000. In one instance, they charged me $1,200 to replace ONE headlight, and they didn't even fix it correctly- I had to bring it back in because the mechanic hadn't replaced the "igniter". The other headlight went out 2 months later, so I took it to a recommended moonlighter mechanic- he fixed the set-up without fuss for $200, and a year later it's still running strong. I really don't think Shamit and crew are intentionally trying to rip customers off, I just think there's a disconnect between the management and the repair side of the business. And, if you get caught up in that "disconnect", it will cost you thousands of dollars. Shamit has never fixed this issue, so beware to the car owner looking to get a repair. Needless to say, my next used car will probably be purchased at VIPRE, but my repairs will be going elsewhere. Three stars: good cars, bad repair service.

Vipre has fair pricing and that are ethical in their approach to sales and service. I keep going…read moreback to them and I get the impression that most of their other customers do. I get this impression because of what I see when I'm in the waiting room. Service is scheduled well and there is never a long wait for repairs once you're scheduled. If you have a mechanical emergency, they work with you in a very understanding manner.

My favorite car dealership, I would recommend it to anyone that's looking for a car and doesn't…read morehave good credit or no credit. They offer good in-house financing too. Give them a call and ask for Ludwin or Richard

If looking for an affordable deal on a car this is def the place to go! I've gone to Fuentes motors…read moreto get oil changes, they've always been extremely nice and professional, they have a wide variety of makes and models to choose from, i would definitely recommend them for your next car purchase.

They were very helpful and you purchasing Micheall was my sales rep. He helped me out . I'm happy…read morewith my purchase.

I'm only giving them a one star because the salesman Mike was great. However i have only had this…read morecar for a year and a half and its Nickle and diming me to death. Took the car for an oil change about 2 months after getting it and the oil looked like brownie batter. Feel like it has been in the shop more then I've driven it. Just had something replaced and the check engine light is back on. But in a high car payment so I guess I will be spending more money on it. Do not recommend!!

friendly professional staff sergio was patient and made sure…read moreeveryone was happy guy, manager, made sure to give the best deal. thank you so much for everything

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and…read morevalued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get financing that I needed, although I didn't have top-notch credit history. That's where the positive interaction ends. I purchased the car on a Sunday as is. Because the car came from the Baltimore location and it was after hours, I didn't even think I should test drive the car because I trusted Eastern's not to sell me a car with issues, however that is not the case. As I drove off the lot and hit one bump, the entire bottom of the car rattled. It felt like serious suspension issues, or something under the car. I did let Yanna P know the very next morning. After some back and forth for almost two weeks I was told my extended warranty was active. I was confused because I felt i didn't do anything to the car so what does the extended warranty have to do with it. Nevertheless, I made an appointment and have to pay $189 for the car to be looked at, and it appears I may have to fit the bill for the work that needs to be done if the issue is not covered. DO NOT BUY A VEHICLE AS IS without test driving the car first from Eastern's. I put my trust in a dealership I thought wouldn't sell me a messed up car, but they did. To make matters worse, the transporter who drove the car from the Baltimore location never told Yanna P. about the rattling noise and possible issues before she gave me the keys, or if he did I was never made aware. In the end it appears everyone just wanted a sale with no thought of the consumer experience. Too bad, I was really excited about working with this dealership now that they have a service center, but instead I will try to deter anyone from going there. Definitely would recommend CarMax or Auto Nation since they do a quality check on cars they are reselling.

Auto dealerships are anxiety inducing but Rayne made the experience comfortable, transparent and…read moreenjoyable. If you ever want to buy a car please buy it with Rayne. She had impeccable people skills and was able to work with a pace that felt very respectful to the process. We appreciate you Rayne and Eduardo too!!!

I rarely leave negative reviews, but I feel obligated to share my experience with Ourisman Honda of…read moreLaurel. On June 30, 2026, I traded in my 2018 Jeep Grand Cherokee, made a $500 down payment, and purchased a 2021 Jeep Grand Cherokee L Limited. The sales staff--Will, Elliott, Marcus, Lonnie, and Sam--were courteous and professional throughout the process, which I genuinely appreciated. Unfortunately, the vehicle was another story. Before leaving the dealership, I discovered several issues: a non-working key fob, a third-row seat that wouldn't fold, a blown subwoofer, cosmetic defects, and missing sales paperwork. I was assured these issues would be corrected. Just days later, while traveling with my young son for the Fourth of July holiday, the check engine light came on. A diagnostic at a Jeep dealership revealed an engine misfire, an intake valve issue, corrosion in the key fob, and evidence of rodent activity under the hood. I immediately returned the vehicle because I no longer felt it was safe to drive. Over the next two weeks, I made multiple trips to the dealership, took leave from work, test-drove replacement vehicles, and repeatedly waited for promised follow-up calls that never came. Communication became inconsistent. After such frustrations, I purchased another vehicle from another trusted dealership. Despite being told my contract would be canceled, I attempted to return the loaner vehicle only to find my trade-in had already been sold. I was told to return the next day to speak with someone else. Keep in mind, I have had the loaner for three weeks without a replacement vehicle and my creditor had not been paid or informed. The next day, I called ahead and was told the sale of my trade-in had been canceled. I could pick up my 2018 Jeep, sign the paperwork to cancel my purchase, and receive a refund of my down payment. However, when I arrived, the employee I had spoken with was not there, the person handling refunds had left, and no one seemed to know why I was there. After explaining the situation again, I received my refund, signed the cancellation paperwork, and was given only one of the two keys I had turned in as part of my trade. I declined to sign the key acknowledgment because I was not receiving everything I had surrendered. I was told the person who handled the keys was also not present. Although I eventually got my original vehicle back (without two keys) and my down payment refunded, the time, stress, and inconvenience this process caused were unnecessary. I understand pre-owned vehicles can have normal wear and cosmetic imperfections, but serious mechanical problems, rodent infestation, repeated communication breakdowns, and multiple unnecessary trips to the dealership are unacceptable. While I appreciated the professionalism of several individual employees, the overall experience was frustrating, disorganized, and far below the level of service I expected. I hope management takes this feedback seriously and improves both its vehicle inspection process and its communication with customers. Based on my experience, I cannot recommend purchasing a vehicle from this dealership.

There's a worker named Mo that we met on Facebook , I asked to see the Acura truck and considered…read morebuying it..I found out (not through him) it's a salvaged title and he wasn't even going to let me know. I wouldn't do business with the company and MO is a snake I hope his family starves.. while the perfect car through DARCARS Honda in Bowie ask for Terry and they will do stuff the right way

I had a really good experience at this small, family car dealership. I had been searching for…read moremonths for the right car for my 17 year old son - who had been saving money for 2 years to buy a car. Before finding Caribbean Auto Sales, my son and I reviewed ads from Craigslist and test drove many cars - but we always got hung up over car inspections and wanted to have the car pass inspection before we purchased a car. Finally, one of the ads on craigslist led me to Silviu at Carribean Auto Sales. The car was exactly what we wanted and they worked within my son's budget. They were able to deliver on everything the promised: new timing belt, limited warrantees, and tags & title paperwork done on premises. Now, we just have to wait for the official title from MVA - but it was really nice not to have to go to MVA in person!

From the owner: 100% Finance Approval Hablamos Español…read more We accept Bad Credit, No Credit, Bankruptcy, Repo Tax ID Accepted

I was shopping for a VW Tiguan SE 4 Motion in Monterey Blue for my daughter. I contacted between 5…read more& 10 dealers and only 2 would get close to the deal I wanted. And only 1 would get the color she wanted - Ourisman VW in Laurel & specifically Isaac Chee the General Manager. What a 'mentsch'! He was upfront & easy to deal with from the beginning. By the time we arrived at the dealership, my daughter's vehicle was prepped, and all she had to do was the paperwork. Most other dealers had salespeople deal with me & they gave me the absolute runaround. I highly recommend Isaac Chee & Ourisman VW in Laurel!!!

The mechanical work and diagnostic here were spot on, but the time it took to get it done and the…read morecustomer service was awful. A 7:45am appointment on Friday for a diagnoses that took 40 hours and they "put my car before other customers". Every time I got an update on my car it was because I called or went in person; they never reached out to me, and gave me constant broken promises. I asked for a manager that never came, and when I voiced my concern the service rep lied about those promises he made me. At that point it's the employees word against mine and I just seem like a crazy customer so I just apologized and am never going back. On a positive note, the sales team is fantastic! They were professional, helpful, and made the test drive process perfect. If you go there for sales, you'll be in great hands, but be prepared for a headache if your car needs service.