The good thing. I've been looking for a can for the last three or four months. I finally thought…read moreI've found it. I wanted to find something in the Laurel/Columbia area for old time sake. I'll complete this review Tuesday.

I rarely leave negative reviews, but I feel obligated to share my experience with Ourisman Honda of…read moreLaurel. On June 30, 2026, I traded in my 2018 Jeep Grand Cherokee, made a $500 down payment, and purchased a 2021 Jeep Grand Cherokee L Limited. The sales staff--Will, Elliott, Marcus, Lonnie, and Sam--were courteous and professional throughout the process, which I genuinely appreciated. Unfortunately, the vehicle was another story. Before leaving the dealership, I discovered several issues: a non-working key fob, a third-row seat that wouldn't fold, a blown subwoofer, cosmetic defects, and missing sales paperwork. I was assured these issues would be corrected. Just days later, while traveling with my young son for the Fourth of July holiday, the check engine light came on. A diagnostic at a Jeep dealership revealed an engine misfire, an intake valve issue, corrosion in the key fob, and evidence of rodent activity under the hood. I immediately returned the vehicle because I no longer felt it was safe to drive. Over the next two weeks, I made multiple trips to the dealership, took leave from work, test-drove replacement vehicles, and repeatedly waited for promised follow-up calls that never came. Communication became inconsistent. After such frustrations, I purchased another vehicle from another trusted dealership. Despite being told my contract would be canceled, I attempted to return the loaner vehicle only to find my trade-in had already been sold. I was told to return the next day to speak with someone else. Keep in mind, I have had the loaner for three weeks without a replacement vehicle and my creditor had not been paid or informed. The next day, I called ahead and was told the sale of my trade-in had been canceled. I could pick up my 2018 Jeep, sign the paperwork to cancel my purchase, and receive a refund of my down payment. However, when I arrived, the employee I had spoken with was not there, the person handling refunds had left, and no one seemed to know why I was there. After explaining the situation again, I received my refund, signed the cancellation paperwork, and was given only one of the two keys I had turned in as part of my trade. I declined to sign the key acknowledgment because I was not receiving everything I had surrendered. I was told the person who handled the keys was also not present. Although I eventually got my original vehicle back (without two keys) and my down payment refunded, the time, stress, and inconvenience this process caused were unnecessary. I understand pre-owned vehicles can have normal wear and cosmetic imperfections, but serious mechanical problems, rodent infestation, repeated communication breakdowns, and multiple unnecessary trips to the dealership are unacceptable. While I appreciated the professionalism of several individual employees, the overall experience was frustrating, disorganized, and far below the level of service I expected. I hope management takes this feedback seriously and improves both its vehicle inspection process and its communication with customers. Based on my experience, I cannot recommend purchasing a vehicle from this dealership.

My favorite car dealership, I would recommend it to anyone that's looking for a car and doesn't…read morehave good credit or no credit. They offer good in-house financing too. Give them a call and ask for Ludwin or Richard

If looking for an affordable deal on a car this is def the place to go! I've gone to Fuentes motors…read moreto get oil changes, they've always been extremely nice and professional, they have a wide variety of makes and models to choose from, i would definitely recommend them for your next car purchase.

Eastern Motors in Laurel was absolutely great. Yanna Price is the BEST!!! sales person. Yanna will…read morelisten to your needs work along with manager to ensure you get what your looking for and work within your budget the best she can. I will definitely return back to Laurel Eastern Motors and as for YANNA!

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and…read morevalued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get financing that I needed, although I didn't have top-notch credit history. That's where the positive interaction ends. I purchased the car on a Sunday as is. Because the car came from the Baltimore location and it was after hours, I didn't even think I should test drive the car because I trusted Eastern's not to sell me a car with issues, however that is not the case. As I drove off the lot and hit one bump, the entire bottom of the car rattled. It felt like serious suspension issues, or something under the car. I did let Yanna P know the very next morning. After some back and forth for almost two weeks I was told my extended warranty was active. I was confused because I felt i didn't do anything to the car so what does the extended warranty have to do with it. Nevertheless, I made an appointment and have to pay $189 for the car to be looked at, and it appears I may have to fit the bill for the work that needs to be done if the issue is not covered. DO NOT BUY A VEHICLE AS IS without test driving the car first from Eastern's. I put my trust in a dealership I thought wouldn't sell me a messed up car, but they did. To make matters worse, the transporter who drove the car from the Baltimore location never told Yanna P. about the rattling noise and possible issues before she gave me the keys, or if he did I was never made aware. In the end it appears everyone just wanted a sale with no thought of the consumer experience. Too bad, I was really excited about working with this dealership now that they have a service center, but instead I will try to deter anyone from going there. Definitely would recommend CarMax or Auto Nation since they do a quality check on cars they are reselling.

I was shopping for a VW Tiguan SE 4 Motion in Monterey Blue for my daughter. I contacted between 5…read more& 10 dealers and only 2 would get close to the deal I wanted. And only 1 would get the color she wanted - Ourisman VW in Laurel & specifically Isaac Chee the General Manager. What a 'mentsch'! He was upfront & easy to deal with from the beginning. By the time we arrived at the dealership, my daughter's vehicle was prepped, and all she had to do was the paperwork. Most other dealers had salespeople deal with me & they gave me the absolute runaround. I highly recommend Isaac Chee & Ourisman VW in Laurel!!!

Got the job done eventually, but the process took way too long…read more I recently ordered a set of four new tires to be installed at Ourisman VW Laurel. What should have been a standard, simple tire installation turned into an incredibly frustrating ordeal. My original appointment was on July 28th. I waited for hours, only to find out the new tires had sidewall damage. While they did waive the labor charge for that initial delay, the situation quickly spiraled. I ended up being without my vehicle for three days due to back-and-forth delays, a second set of defective tires with flat spots, and a severe lack of communication from the service team during those first few days. It was a massive inconvenience. To their credit, they did eventually get it right. Service Manager Mike stepped in, stayed in consistent contact with me while processing the claim with the tire distributor, and finally got the right tires in. When I returned on August 5th, over a week later, for the actual installation, Mike and my service advisor, Gerron Jackson, provided me with a loaner Atlas for the day and made sure everything was balanced and working perfectly. While I appreciate Mike and Gerron fixing the situation in the end, the whole process just took way too long. Waiving the initial labor fee on day one simply doesn't make up for losing access to my vehicle for 72 hours and having to wait an extra week just to get tires installed. Considering the extreme hassle and loss of time, I really expected some sort of additional goodwill gesture, like a couple of complimentary oil changes, to help rebuild my confidence in their service department. Because of how this was handled, I'm still hesitant to bring my vehicle back here for any serious mechanical work.

This is my second time purchasing a vehicle at Sheehy Toyota of Laurel. Kevin, Miles and Lisa were…read moreamazing to work with. Miles did an excellent job explaining to the differences between the limited grand highlander and the Platnium grand highlander. He explained all the features for both. Lisa was my finance manager and she did an amazing job explaining the different options for the warranty and service plans. I am truly happy with my purchase and I am loving my 2026 Grand Highlander Platinum!

If you're looking for a Toyota, ask for Tyler Willis…read more I purchased a 2026 Grand Highlander Hybrid Nightshade from Sheehy Toyota of Laurel, and I genuinely couldn't have asked for a better experience. I knew the Nightshade was one of the hardest trims to find, but from my very first phone call, Tyler never made me feel like finding one was out of reach. Rather than trying to steer me toward a different trim, he went above and beyond to locate and reserve the exact vehicle I wanted. What stood out most was how patient and genuine he was throughout the entire process. I had a lot of questions, and Tyler always took the time to answer them thoroughly and make sure I understood everything. I never felt rushed or pressured into making a decision. Communication was outstanding from the day I placed my deposit until the day I picked up my vehicle, including updates during the brief factory inspection hold. When I took delivery, Tyler didn't just hand me the keys. He helped me pair my phone, walked me through the vehicle's features, showed me how to open the fuel door, and even let me practice using the hands-free power liftgate until I felt comfortable. This is my second Toyota, and although I purchased my first one from a different dealership, I chose Sheehy Toyota of Laurel solely because of my experience with Tyler. After this experience, I can't imagine buying my next Toyota anywhere else. Tyler will definitely be my first call. Thank you, Tyler, for making what could have been a stressful process such an enjoyable one!

VIPRE is a good place to buy a used auto, but a bad place to get it repaired. I bought a late…read moremodel Honda hybrid from VIPRE, and have had decent luck with it, but the few times I brought it into them, the bill was always near or above $1,000. In one instance, they charged me $1,200 to replace ONE headlight, and they didn't even fix it correctly- I had to bring it back in because the mechanic hadn't replaced the "igniter". The other headlight went out 2 months later, so I took it to a recommended moonlighter mechanic- he fixed the set-up without fuss for $200, and a year later it's still running strong. I really don't think Shamit and crew are intentionally trying to rip customers off, I just think there's a disconnect between the management and the repair side of the business. And, if you get caught up in that "disconnect", it will cost you thousands of dollars. Shamit has never fixed this issue, so beware to the car owner looking to get a repair. Needless to say, my next used car will probably be purchased at VIPRE, but my repairs will be going elsewhere. Three stars: good cars, bad repair service.

Vipre has fair pricing and that are ethical in their approach to sales and service. I keep going…read moreback to them and I get the impression that most of their other customers do. I get this impression because of what I see when I'm in the waiting room. Service is scheduled well and there is never a long wait for repairs once you're scheduled. If you have a mechanical emergency, they work with you in a very understanding manner.

HIGHLY RECOMMENDED. I have twice used Allan's for collision…read morework. For my first repair--a dent on the front passenger side panel--I went to several other body shops to get estimates. It wasn't a pleasant process. Long waits, requested fees, high costs. Allan was different. Low-key and straightforward, he was quick to give a fair estimate. His shop then did the work exactly as promised and on time. My second repair was to have a side view mirror replaced. After checking the cost of the part at the dealership, I got an estimate from Allan. His price for mirror AND labor was considerably less than the "part only" dealership cost. The mirror was off-brand (Allan asked if that's what I wanted), but it looks the same and works just fine. Again, the work was done on time. I see that Allan's specializes in car sales. I don't need a car right now, but if I did, I would visit his lot. In the meantime, If I need body work--God forbid--I'll call Allan.

Allan is a great guy, very down to earth. Good prices, won't try to cheat or upsell you. Covers all…read morebases, very transparent and knows his stuff. Bonus- you can go back to him for all your mechanic needs. ;)