I cannot tell you how happy I am with this service!! They answered my call immediately (NW Seattle) and had someone over here within an hour, with a team at the ready if needed. My situation was a hose that had been running (to water the garden) and forgotten overnight, which put water in the basement. Also, this was a house-sit, so it was all unfamiliar to me .
They came quickly and did a *free* assessment, telling me that I probably didn't need their services (they could so easily have up-sold me).
And then--I kid you not--the assessment person (Alba) used what the house already had on hand and mitigated the water situation! She didn't just show me how to use the shop-vac and the best way to set up a heater and fans, she literally did it herself! This included cleaning the shop-vac after use and laying out the plan to dry things properly. She spent almost an hour here, solving the problem.
They charged me *nothing* for this.
As we worked, the two of us also talked about water situations and damage in other situations (as she relentlessly mitigated and vacuumed up the water and dirt), and it is so clear that they know their stuff. Mine was an important, but more minor issue (it definitely would have resulted in some property damage and mold if not handled well). With either a small or more serious problem, they'd be the ones I will call!
I absolutely recommend this company. They know what they are doing, they are experts, they are quick and have great communication, and they don't price-gouge you. read more