After getting about 3 quotes from movers in the area, I landed on All the Right moves as they seemed the most recommended, as well as the least expensive. Devin provided me a quote over the phone and approximated my move to take about 4-5 hours, with 3 guys at $150/hour.
The guys showed up right on time and came in to assess what was going. We had done most of the packing and hauling of boxes, so we wanted movers to move the furniture and heavy items (gun safe). ATRM charges an additional $40 for stairs (so $80 if you're moving from and to a two-story home), $100 for safes and/or pianos and they have a minimum of 3 hours.
Although I was expecting a three-man crew, 4 guys arrived, which was a nice bonus. The move took longer than anticipated, but they were all friendly, professional and quick. After loading up the truck we all broke for lunch and reconvened at the new house about 45 minutes later.
During the move, my husband saw that as the disassembler/assembler was moving in my brand new washing machine, he neglected to cover up the appliance or the door jam, and scratched the hell out of the side of it with the heads of the screws sticking out of the door jam. He didn't mention this, at all, so luckily my husband was there, heard it happening, and addressed it. The guy said that they'd probably just deduct about $50 off of our bill. This was disappointing, because at the end of the day, my shit is still scratched up - and regardless of whether you can see it or not (they kept saying "no biggie, you can't see that side anyway") I KNOW that it's scratched up and it still diminishes the resale value OR the fact that if we were to move again, that side MAY be showing in the next house. Does it warrant a brand new replacement? Probably not, or else I'd assume these places would go out of business, but I would hope they would take precautions to not let these sorts of things happen at all.
When they were done moving, we discussed, again, about the damage and one of the guys got Devin on the phone to address the situation. Devin then spoke to my husband and they negotiated the discount to $125 (my husband originally said $150, which I still thought was modest). It kind of irked me that they'd even scoff at the $150, they should be paying for the repairs on what they damaged! No matter what the cost. That's just my two cents.
I decided to hold off on this review until we were settled in and unpacked, and sure enough we found more issues: the first night in the house, as we were making our bed, we noticed that the center beam/support for the mattress of our king bed was crooked - like the legs at the bottom were horizontal so if we were to have got in the bed, the center would have probably collapsed. The water lines of my washer/dryer were also reversed (cold going into hot/hot going into cold); they're color coded! Blue means cold, red means hot! These things were easily fixed by us, but it's that kind of haste of them re-assembling and moving us into the new house that doesn't warrant a 5-star review. Also, the dismissal of my brand new, $1300 appliance does not sit well with me. You wouldn't key someone's brand new car on accident, while rotating their tires and just knock $20 off the bill. I mean, I guess you could try, but you're probably not going to get a return customer and that $20 isn't shit to the fact that that brand new vehicle is now marred by your negligence - which deducts the value a hell of a lot more than your discount.
I'm giving them a 3-star rating because the guys were all very nice, professional, prompt and less expensive than their competitors. read more