paid $780 cash for a windshield replacement and expected professional workmanship and customer…read moreservice via the Manassas location. Unfortunately, my experience at the original location was very disappointing. After the installation, my vehicle's safety features were not functioning properly, and it became clear that the windshield would need to be replaced again.
What concerned me most was not just the installation issue, but the way my concerns were handled. Instead of feeling that my safety concerns were taken seriously, I experienced what I felt was dismissive and argumentative customer service. As a paying customer, I expected professionalism, respect, and accountability.
Before writing this review, I also noticed that several other customers had described similar experiences at this location, which made my situation even more concerning.
Because I no longer felt comfortable returning to that shop, I rescheduled my replacement appointment at the Woodbridge Safelite location. I am hopeful that the technicians there will provide the level of workmanship and customer service that Safelite is known for.
I appreciate Safelite's willingness to address my concerns and hope this feedback helps improve the customer experience. My expectation is simple: a safe installation, respectful communication, and quality service that matches the price customers pay.