I love this office, the staff, the cleanliness, and the doctors. There is certainly a wait every time I go, and most of our sick appointments are in the afternoon even if I call first thing in the morning, but I am willing to wait for quality service. I am sure they are so busy because good doctors are hard to come by. I've been going to this office since they opened on the recommendation of a hospital nurse when I had my third daughter almost 5 years ago and I am so glad I did.
Several reasons I love the office
1) The office is adorable- my kids LOVE the decor and it always gives us something to look at and and be excited over! Each room is themed with basketball or football or surfing or dancing...my kids loving seeing which room they'll end up in.
2) The familiarity and comfort level with Dr Mousser: My kids LOVE it here and jokingly hid under the table (all 4 of them) when Dr Mousser came in to check on their baby brother this last time. He happily played along and greeted each child with a smile and a handshake. Four kids can EASILY get loud in a small exam room but it never seems to phase him- in this day and age where children are seen of as more of a nuisance than as the amazing little people they are, it is very much appreciated!
3) He trusts a mother's intution. I cannot tell you how often Dr Mousser listens to my concerns and then agrees with me. He absolutely takes into consideration my thoughts and ALWAYS explains why he chooses a certain route of care. I appreciate being talked to like an adult and listened to as a parent. He doesn't expect his patients to blindly trust him, he earns that trust every time you come int!
3) He is good at what he does I brought my son in this past December as he had been sick and was acting funny, he's 2 and a half so he can't tell me much. Dr Mousser sent him to the hospital to check on a few things- I cannot tell you how silly I felt in the ER waiting room with my seemingly 100% fine little boy who even managed to get a rather large bump on his head from climbing on the chairs. I stayed ONLY because I trust my doctor. Turns out, he had burst his appendix and Dr Mousser had the foreight to send him in to make sure that was not the issue. I am SO thankful He did! An appendix surgery and 3 scars later he was back out and healthy in 2 days. I truly couln't be more grateful as catching appendicitis in a toddler is RARE.
Overall, I can handle a wait- and there is always a wait, thought their wasn't a few years back- when my kids get the care they deserve. The nurses have changed over the years and I have had a grumpy one a time or 2 in my 5 years of going to this office... but I don't go to this office for the nurses, and everyone has a bad day now and again! The front desk is always fast efficient, friendly and on top of their game. I still give this office 5 stars, as long as I am in the east valley I will be gong to this office. read more
