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    All Pro Towing

    5.0 (1 review)

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    10 years ago

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    Castores Towing

    Castores Towing

    2.4
    (52 reviews)

    Great experience with Castores Towing. They were professional, helpful, and made a stressful…read moresituation a lot easier for my daughter and me. Paco was very kind and made us feel taken care of. Definitely recommend!

    Ok, let me start by saying that if I was reviewing the tow truck driver, he would get five stars…read more After my day, I was so grateful to have such a gentle soul, especially since the drive to my place was a half hour. He spoke little English and my Spanish...well, I know more of the naughty words than the proper ones. I can greet the heck out of you though! But we seriously made it work (it's amazing how easy it is to talk with folks when you are willing to listen and hear them!). Like I said, this sweetheart gets five stars and treated me and my car with total care. Now, the shit show where I started by doing delivery driving. Residential neighborhood in freaking Cornelius (no offense my friends out in the WAY out but y'all are waaaay out) and I get a flat. I have a city car (aka Smart Car like = TINY = NO SPARE) so I have to get a tow but it is Sunday, 6pm, meaning that there are zero tire places open, even if they tow my ass to Beaverton. Oy... I call my insurance carrier which provides me with free roadside assistance I last used eons ago. I call and they say I will get a text an tow company says about 1 1/2 hours because it is peak time - of course... Yes, thankfully I am safe, shaded and have AC (FYI, it is 95 degrees out so sitting in idle in a little metal oven is.... not ideal). I tap on my phone cleaning the email house out and then realize it is approaching two hours (now 8pm...). I pull up the text for tracking and it seriously just says the initial eta ... so I call the company and get a lady who practically screams into the phone at me barking for information. I keep repeating that my insurance company requested, I have an order number and a text from the company which is what I got the number from. She starts acting like I am a moral and saying that they never sent anything. Then she changes that to they did not send it correctly but she keeps saying they cannot help me and I need to call the insurance company but it will be AT LEAST another hour once they get what they want to even order the tow. So, I call the insurance company... who states that they do not know why the company did not receive and swears they are ordering it from somewhere else since the company was so rude and also would take so long. I get another text with a different company. I then five minutes later get an updated text with Castores Towing and my phone starts ringing with them calling me. It is the same very angry woman who immediately starts in on me saying they got another request from the insurance company (you know the request that they never got that apparently they now did?) and it is wrong and starts telling me how to submit it. I really made her mad when I said I do not understand as I do not work there. I just hung up on her yelling and called the insurance AGAIN... saying it has now been almost three hours, my car's battery is acting sketchy as I have had to be running AC this whole time. She called Castores and apparently she was suddenly SOOOOO nice. Insurance said can you please go get our client and oh sure.... with nothing additional... after telling me they needed all these forms??? I got home around 11pm when the initial request was at 6pm. The best part... a woman from there calls me at 1130pm and I thought it was to make sure I was ok but no... they confused me with another customer so they were like, "We can't find you...where are you parked?". I was so delerious that I stopped to make sure I WAS home.

    All Pro Towing - towing - Updated July 2026

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