This is probably the worst and most unprofessional customer service I received in regard to a coffee machine.
I was contacted by Ed Hill, who is one of their salesmen, for All Pro Beverage in regard to a bean-to-cup coffee machine for our office. Right off the bat, Ed was quick to respond to my inquiries via phone and in email. They brought the coffee machine to demo for our employees that same week and Eric Barrientos was very kind and helpful in terms of helping us set it up.
As the days go by where we are testing out the machine, a few kinks happen here and there. I notified Ed about the kinks and also politely asked him to confirm some agreement details with me so I can reiterate to my manager before signing a rental agreement.
As a person who is not educated in this realm, I asked if there was any flexibility in adjusting the first order before we signed anything as well as provide clarity on why we had to use their beans exclusively. Instantly, I was met with an aggressive response saying, "How do you think we make our own money if you don't buy product from us?". Within the same email, he told us we weren't a good fit and that they will be picking up the machine that week.
I'm not an individual that complains often, but with Ed's impatience to the situation and for the inability for us to ask such questions about the coffee machine, it definitely turned me off in ever contacting All Pro Beverages again. I'm sure not everyone in this company is like this, but his demeanor via email was extremely unprofessional. read more