Over the past 6 months, I have called them 3 times now. The first was for a messy sewage backup on…read moreLabor Day weekend, the other times were for a toilet that wouldn't flush. In all three cases they showed up on time an the jobs were completed in what I would consider to be a timely manner. Not too much keeping this from a 5 star review other than the prices being on the high side for the toilet repairs. In the past two trips, I spent over $600. I could have a brand new toilet in place for that amount. The tech who came on the last trip did give some good advice to prevent the problem from re-occurring. I would certainly consider them again, but hope I won't need their services for awhile.

The charge for simple kitchen unclogging job is $695. They used their special long snake to clean…read more 20 min job. It seems a way over priced. It was within the normal hours. The mission was accomplished, but isn't it a bit too aggressive pricing for the amount of work? After discount $600 before tax.

Highly highly recommend there team and extremely professional group of people. There team really…read morecare about there clients, and the feeling of you have know them forever. Very safe and honest group.

Do not ever call ServPro of Providence for any help in cleaning, drying or restoring your house…read more The entire team is inept, incompetent, a waste of your time and money. Below is just a short summary of our initial engagement, I would have to write a novel to tell the entire saga. Before I go on, note that I've never dealt with my home flooding and figured ServPro would walk me through this process, be on my side and help me understand all steps as any good company with quality customer service would. They, unfortunately, took advantage of my naivety. Our basement flooded in July of this year. When I called to schedule some time for them to come out they were very helpful and scheduled me quickly. A guy named Ivan was scheduled to come to our house, review the damage and set up a plan. On the day he was supposed to arrive he was late but when he arrived he seemed somewhat knowledgeable about what was going to happen and scheduled their actual service for the following Monday which was only a few days away. He said he's send me a contract to sign via DocuSign before the actual work would begin. Monday morning rolls around, no contract has been sent. I texted Ivan he said don't worry about it "he trusts me" and it will be fine. When the team arrived on Monday they started work without a signed contract, however like I said, Ivan assured me this was fine. The team starts tearing up our floors and ripping out baseboards. After they tore out about a 5' section of baseboard and a 6' x 1' section of my flooring they stopped because they found tile they suspected to be asbestos under the flooring. Evidently, they need to test the tile before any more work can be done. In the meantime they left their drying equipment on while I waited for Ivan to come and take a piece of tile for testing. Ivan was supposed to come that day. He never did. He was supposed to come the next day, he never did. He finally came a few days later. It should be noted that anytime I texted he'd rarely respond and I couldn't leave a voice message as his mailbox was full. Then out of the blue I get a contract sent to me in my name that was already electronically signed for me. Yes, you read that right. Someone at ServPro signed the contract for me, on my signature line. I called ServPro and asked to speak with the manager. The receptionist asked what it was about I briefly told her so she took a message, evidently never told their GM and Ivan called apologizing profusely saying it was the wrong contract sent to me. In fact, it wasn't, the contract was in my name, my insurance claim number and my address. They ended up leaving their equipment at our house for well over a month. They never called to check on us, never called to check on their equipment. When I elevated my frustration to my insurance adjuster and the GM at ServPro nothing was done. When I was finally able to speak to Chris about the flooring issue and the hole they left he came out to look at it. He said they'd fix it, however, when I called a few days later he said he had no idea what I was talking about they don't do flooring, that was my responsibility. I swear it was like dealing with tweedle dee and tweedle dumb at this place. Long story short, they never should have even started tearing up my floor they should have only dried the basement. The asbestos testing is not covered by my flood insurance nor is tearing up the flooring. Thank goodness they found the tile, otherwise, they would have left my basement in ruins. In fact, it's now in worse condition than before the flooding. They aren't taking accountability whatsoever and have the audacity to bill me for a piss poor job. Their GM, Chris, sent us a $150 gift card to a restaurant as an apology. It's insulting and I hope that if anyone else ever has to deal with some sort of catastrophic damage to their home in the Providence area that they never work with this inept, incompetent team at ServPro. I plan on filing all the complaints I can on this company with BBB and seeing if I can take them to small claims court as I don't want a penny to go to them for leaving us worse off than before. Below is the spot in the floor they tore up. We had to remove part of our flooring in the closet to be able to cover up the spot and then you'll see the baseboards they completely ripped out.

Everything went well even hired them for a more expensive project. Professional treatment and…read moreexceptional quality work i cant say enough about Dean and his crew everyone that has worked o. Our home has been absolutely great. Have many more projects lined up and definitely having them do them

We had Dean and his crew gut and rebuild our bathroom. They did a fabulous job, and communicated…read morewith us every step of the way. Were they the lowest bid? No, but they were way under the highest! We love everything about our bathroom now.

I cannot say enough wonderful things about Carpet Cleaning Experts! They cleaned three of my…read moreVintage Hand-Knotted Wool Turkish rugs, and the results were absolutely amazing. The rugs came back looking vibrant, fresh, and beautifully cared for. It was obvious that they understand how to properly handle and clean high-quality wool rugs. I was so impressed with their professionalism, attention to detail, and the quality of their work that I immediately brought them six more rugs to clean! It's not often that you find a company that exceeds expectations, but Carpet Cleaning Experts certainly did. If you have valuable area rugs and want them cleaned by people who truly know what they're doing, I highly recommend Carpet Cleaning Experts. Outstanding service and exceptional results! And the price was amazing!

I have been using this company for years and have never been disappointed. They not only cleaned my…read morecarpets but also couches and chairs. They are punctual, fairly priced and the staff are very knowledgeable. I usually get an appointment when it's convenient for me, not them. They often have specials and discounts for new and returning customers. Just put a fan on the carpet or furniture and it's dry before you know it.

TL;DR: Highly recommend Puroclean as a professional, one-stop shop for demolition, mitigation, and…read morerepair. I'm a renter who recently woke up to a kitchen filled with steaming hot water from a broken dishwasher hose. My landlady contacted Puroclean because the owner is former military, and they have been the best to work with. They've worked with me as the renter to remove my personal items that were damaged by the flood, and they worked with my landlady as the owner to mitigate the structural damage. They've also dealt with the headache of two different insurance companies, which was a big help. Everyone I spoke with was professional and just super nice, especially Stephanie at the office, who answered all of my questions and treated me like I was the only person she needed to talk to that day. My main crew, Bri and Jayson, were also fantastic. They helped me sort through the damaged belongings and carried a ton of stuff up the stairs. The company arranged for everything, from industrial dryers and dehumidifiers to the dumpster and a storage pod to hold my stuff while the house is being repaired. I would recommend Puroclean to anyone who asked me.

Had a boiler issue which sent an invisible dusting of soot all over my house. I was so overwhelmed…read more From the beginning of talking with Chris, he came out and looked at it all and what needed to be done. I was put at ease. First, I had a team come out to clean Carpets and Upholstery. Second, Dina and Jess came out and cleaned every nook and cranny which had soot. Dina and Jess were awesome. They cleaned so well and was very thorough! I highly recommend PuroClean. Everyone I have worked with have been, professional, caring, empathic, and friendly. If I could give a higher rating, I would! Thank you PuroClean for everything!! Sincerely, Lisa Alves

This past weekend we had had a brand new finished basement fill bul with water that just would not…read morestop coming. Pro Restoration One arrived within an hour after reaching out and worked almost around the clock for 2.5 days. We cannot thank Lou enough, he mad an extremely stressful and uncertain situation much less stresful. Lou continuolsy reassured us, that as bad as it was/looked, he would get it cleaned up so we can start the fix. There were times I thought they would just give up, as it was literally like something out of a movie. Multiple contractors and engineers told us they have never seen anything like it in thier lives. We are in the drying and anti mold phase, Lou reassured us he would be back regularly to monitor and treat as needed. Lou explained everything each step along the way, and why he had to do certain things. It ended up being a much bigger project than he expected, but he honored the quoted price. Avoid the big guys with the fancy trucks, Lou and his guys will run circles around them.

We had a great experience with Luis and his team. Unfortunately, we had a toilet back up in the…read morebasement which caused some damage. Pro Restoration One came out the same day, removing the affected materials, cleaning, and drying everything out. The price was reasonable and Luis and his team were very professional. We are incredibly grateful. Thanks!

E Brien Dugas MD 6 reviews·5 photos…read more Extremely high quality work at competitive prices I have been a homeowner for over 40 years, so have dealt with disaster recovery crews many times. These guys are by far the most professional, and have the most competitive prices Each job was perfect, and they are very pleasant to deal with The first was a pest remediation, cleanup job which was big. Other Disaster crews were going to charge me for hazardous waste for the entire contents of my basement, and were not going to replace the attic insulation once they tore it out So i needed a junk trash out service, disaster crew, and an insulation contractor Pro Green Cleaning and Disaster Specialists did the trash out at a lower price than the junk company, did an amazing job with cleanup and disinfection, closed every point of entry with metal , and came back later to be sure the house was mouse proof before they replaced the attic insulation. Used the best possible materials Great attention to detail, job was perfect, and price was the best, and they did everything which made things more efficient and convenient The second job occurred after an unlicensed contractor sanded my hardwood floors with the HVAC system on. The filter collapsed and the whole house was contaminated with fine wood dust stuck on with polyurethane I got very sick Again they responded very quickly to the disaster I got a-lot of bids including 2 from different servepro franchises The servepro guys are in an out so quickly, and do not explain their services enough to understand what you are paying for. One refused to give a detailed quote because I was private pay. All serve pro guys were aggressive and abrupt Servepro was thousands more. Pro Green Cleaning and Disaster Specialists job was perfect , despite the place being an unlivable total disaster before they started. They did not want to be paid until i was 100% satisfied So i looked around the house and found some minor issues which they fixed before final payment Pro Green Cleaning and Disaster Specialists are partners in a business So their level of professionalism and pride in their work far exceeds their competition They also connected me to an HVAC vent cleaning company that did a better job than Im used to with Servepro at a lower price. Steve Silvia of Quality HVAC Cleaning was amazing too So whole job was coordinated by Pro-Green Cleaning and Disaster Specialists They are absolutely the most professional, contractors i have ever dealt with

We used this company's service to clean our attic, we had a very bad mold and insulation issue…read more Pro-Green was very professional great service, kept us very informed of everything they were doing. Nate and Brian were very professional and neat while working. Did a very good job. Pro-Green was very reasonably priced. We definitely recommend Pro-Green and would use again!

Stephen Hroszowy CEO of Blackdogs Construction in Providence RI quoted me on a small drywall job,…read moretape and finish for painting. Told me it would take one or two days max. After one week and 85 percent done I mistakenly paid him in full. Said he would be back in morning to finish. Multiple phone calls and text messages and he never returned to finish the job. Poor work on what he did do. Stay Away!! I previously had Steven Defrietus Drywall (401)641-2452 do work and I regret not using him again.

Run run run! Steve is not a good person or business man. Very shady, tried to intimidate us and…read moreget us to pay more over two important and previously agreed to parts of the job. He agreed to plastering and to bringing his own screws. The day of the job, he ripped me for not providing screws and then insisted he didnt quote plastering, that it would be another $500 even with it previously being in writing. Fired him before the end of day 1 for a 2 day unfinished job. He left his mess for to take care of. Actually yelled at my wife in my house. Referred to us as "those people, with big houses". The guy has anger issues IMHO. Run!

DAI was a great help to us when we experienced a puff back. Our entire house needed to be washed…read moredown and Max and his team was there every step of the way. We used the company to paint and clean the entire inside of our home and they helped us with contacts to have our furnace checked etc. I would highly recommend Max and all his team, helpful, polite and very professional.

A driver of one of your company vehicles (license plate 1MY 769) was operating the vehicle in an…read moreextremely unsafe manner in a residential neighborhood near a park at night. The driver accelerated through multiple stop signs without slowing, creating a serious danger to children, pedestrians, and other motorists. When I attempted to call out the unsafe behavior, the driver decided to drive past me and shouted an explicit insult ("Go f*** yourself") from the vehicle. This conduct is both dangerous and highly unprofessional, especially for someone representing your company. I am deeply disappointed by the disregard for public safety and hope this matter is addressed promptly.

As always Rouben and his team were professional , prompt , and considerate of my budget. They came…read morein and did multiple small projects in my home and dealt with all the details - in a day or two they installed and updated my outdoor system and my kitchen exhaust. I trust the team to work on any project from big and small and would recommend them to anyone.

TLDR: We hired them to completely remodel our bathroom, redo the basement stairs, and they did a…read morefew other small things along the way. Rouben and his team were phenomenal. If you want quality work, excellent communication, and ease of mind, hire Build Pros. We originally wanted to have our microwave vented out (rather than circulating air and grease in the kitchen) and add a second banister to the stairs to the basement to make them more safe for our growing toddler. We were also considering having our spare basement bathroom remodeled. The bathroom really wasn't very functional because it was built in pieces (so the gross tiny stall shower wasn't even in the bathroom). That was a big job, and we wanted to get a quote for all three pieces. The first two jobs were too small on their own, so we hired Build Pros for all three. They were amazing to work with, and the work they did was the highest of quality. The team was extremely communicative, and we always knew when they were coming, what they were doing next, and what to expect. Their spreadsheet system made it really easy for everyone to keep track of what we had selected, costs, etc. They helped us a ton with design decisions, made recommendations when appropriate, and made sure we were happy with absolutely everything before moving forward. Our house stayed unbelievably clean, given the level of work they were doing, throughout the process. Mike and Rouben were fantastic at reimagining the layout of our bathroom, taking all of our priorities into consideration. John, their carpenter, is a master. We went way over budget, but a lot of that was my fault. I wanted a bathroom that was functional, but the more we talked and designed, the more I realized we actually could get a really *nice* bathroom that wasn't just functional, but high end. They did a bunch of other random things in the area too. We just were so happy with their work, and they were already there, so we asked them to fit in a few small things and they were awesome in getting those done too (adding a couple outlets in the adjacent home gym, replacing our outdoor water spigots, etc.). We are extremely happy with the final products. We even had a water problem shortly after they finished. They fixed it swiftly with no charge. It might have been a part issue or a labor issue, and so in the beginning it was unclear whether we were going to have to pay for repairs right away. I would have been very disappointed if they had charged us, and have all the more confidence in them since they fixed it and stood by the work and warranty. The only real negative was that sometimes when we had to make a decision, and the team gave us a quick "off the cuff" estimate about how much a few different options would cost, the estimate was really a fair amount lower than estimated. That contributed to some of our cost increase, but in the end I think we would have made the same decisions regardless. We're extremely happy with the final products. We even hired them again and they're starting work at my mother-in-laws house this week! I'm already dreaming of putting an addition on our house in the future, and we will hire them absolutely if/when we do this.