Over the past 6 months, I have called them 3 times now. The first was for a messy sewage backup on…read moreLabor Day weekend, the other times were for a toilet that wouldn't flush. In all three cases they showed up on time an the jobs were completed in what I would consider to be a timely manner. Not too much keeping this from a 5 star review other than the prices being on the high side for the toilet repairs. In the past two trips, I spent over $600. I could have a brand new toilet in place for that amount. The tech who came on the last trip did give some good advice to prevent the problem from re-occurring. I would certainly consider them again, but hope I won't need their services for awhile.

Please think twice before using Roto rooter. I had a clogged toilet they came out told me I had a…read moremassive root problem and job would cost 10,000.00. Never even gave me a quote. They are commission based and push for all kinds of unnecessary work. Through a friend I received Paul Anderson drain cleaning number. Paul Anderson stayed on the phone with me all weekend and came out today fixed the problem for 500.00. I spoke with a manager at Roto rooter yesterday and sweared by his employees work. Well after they ripped me off a 1,000 did not fix the problem I had Paul Anderson fix the problem for 500.00 and there is no whole in my pipe. Think twice before calling them please.

Do not ever call ServPro of Providence for any help in cleaning, drying or restoring your house…read more The entire team is inept, incompetent, a waste of your time and money. Below is just a short summary of our initial engagement, I would have to write a novel to tell the entire saga. Before I go on, note that I've never dealt with my home flooding and figured ServPro would walk me through this process, be on my side and help me understand all steps as any good company with quality customer service would. They, unfortunately, took advantage of my naivety. Our basement flooded in July of this year. When I called to schedule some time for them to come out they were very helpful and scheduled me quickly. A guy named Ivan was scheduled to come to our house, review the damage and set up a plan. On the day he was supposed to arrive he was late but when he arrived he seemed somewhat knowledgeable about what was going to happen and scheduled their actual service for the following Monday which was only a few days away. He said he's send me a contract to sign via DocuSign before the actual work would begin. Monday morning rolls around, no contract has been sent. I texted Ivan he said don't worry about it "he trusts me" and it will be fine. When the team arrived on Monday they started work without a signed contract, however like I said, Ivan assured me this was fine. The team starts tearing up our floors and ripping out baseboards. After they tore out about a 5' section of baseboard and a 6' x 1' section of my flooring they stopped because they found tile they suspected to be asbestos under the flooring. Evidently, they need to test the tile before any more work can be done. In the meantime they left their drying equipment on while I waited for Ivan to come and take a piece of tile for testing. Ivan was supposed to come that day. He never did. He was supposed to come the next day, he never did. He finally came a few days later. It should be noted that anytime I texted he'd rarely respond and I couldn't leave a voice message as his mailbox was full. Then out of the blue I get a contract sent to me in my name that was already electronically signed for me. Yes, you read that right. Someone at ServPro signed the contract for me, on my signature line. I called ServPro and asked to speak with the manager. The receptionist asked what it was about I briefly told her so she took a message, evidently never told their GM and Ivan called apologizing profusely saying it was the wrong contract sent to me. In fact, it wasn't, the contract was in my name, my insurance claim number and my address. They ended up leaving their equipment at our house for well over a month. They never called to check on us, never called to check on their equipment. When I elevated my frustration to my insurance adjuster and the GM at ServPro nothing was done. When I was finally able to speak to Chris about the flooring issue and the hole they left he came out to look at it. He said they'd fix it, however, when I called a few days later he said he had no idea what I was talking about they don't do flooring, that was my responsibility. I swear it was like dealing with tweedle dee and tweedle dumb at this place. Long story short, they never should have even started tearing up my floor they should have only dried the basement. The asbestos testing is not covered by my flood insurance nor is tearing up the flooring. Thank goodness they found the tile, otherwise, they would have left my basement in ruins. In fact, it's now in worse condition than before the flooding. They aren't taking accountability whatsoever and have the audacity to bill me for a piss poor job. Their GM, Chris, sent us a $150 gift card to a restaurant as an apology. It's insulting and I hope that if anyone else ever has to deal with some sort of catastrophic damage to their home in the Providence area that they never work with this inept, incompetent team at ServPro. I plan on filing all the complaints I can on this company with BBB and seeing if I can take them to small claims court as I don't want a penny to go to them for leaving us worse off than before. Below is the spot in the floor they tore up. We had to remove part of our flooring in the closet to be able to cover up the spot and then you'll see the baseboards they completely ripped out.

I can't believe these people have any rating above 2 stars. They changed me top of the line prices…read morefor second rate work! They were taking so long to get started after we made the agreement for them to do the work that we had to hire a lawyer to help them hurry up and get started. After they got started they needed consistent monitoring to make sure they held up what they agreed to and we still ended up with second rate quality work. I will never hire these people again not even to repair a shed! Absolute charlatans!! Beware!

Everything went well even hired them for a more expensive project. Professional treatment and…read moreexceptional quality work i cant say enough about Dean and his crew everyone that has worked o. Our home has been absolutely great. Have many more projects lined up and definitely having them do them

We had Dean and his crew gut and rebuild our bathroom. They did a fabulous job, and communicated…read morewith us every step of the way. Were they the lowest bid? No, but they were way under the highest! We love everything about our bathroom now.

I have been using this company for years and have never been disappointed. They not only cleaned my…read morecarpets but also couches and chairs. They are punctual, fairly priced and the staff are very knowledgeable. I usually get an appointment when it's convenient for me, not them. They often have specials and discounts for new and returning customers. Just put a fan on the carpet or furniture and it's dry before you know it.

I cannot say enough wonderful things about Carpet Cleaning Experts! They cleaned three of my…read moreVintage Hand-Knotted Wool Turkish rugs, and the results were absolutely amazing. The rugs came back looking vibrant, fresh, and beautifully cared for. It was obvious that they understand how to properly handle and clean high-quality wool rugs. I was so impressed with their professionalism, attention to detail, and the quality of their work that I immediately brought them six more rugs to clean! It's not often that you find a company that exceeds expectations, but Carpet Cleaning Experts certainly did. If you have valuable area rugs and want them cleaned by people who truly know what they're doing, I highly recommend Carpet Cleaning Experts. Outstanding service and exceptional results! And the price was amazing!

Had a boiler issue which sent an invisible dusting of soot all over my house. I was so overwhelmed…read more From the beginning of talking with Chris, he came out and looked at it all and what needed to be done. I was put at ease. First, I had a team come out to clean Carpets and Upholstery. Second, Dina and Jess came out and cleaned every nook and cranny which had soot. Dina and Jess were awesome. They cleaned so well and was very thorough! I highly recommend PuroClean. Everyone I have worked with have been, professional, caring, empathic, and friendly. If I could give a higher rating, I would! Thank you PuroClean for everything!! Sincerely, Lisa Alves

Due to an unexpected loss in the family, the past few months have mostly involved dealing with…read moreestate issues. There have been a few fabulous vendors who have assisted us. I contacted Puroclean on the recommendation of another vendor (also veteran owned) to provide a deep clean of the estate house. From Raquel the project manager to Abby the office coordinator to Jason and Sosa the technicians, the whole process from quotes to final work were professional. I was satisfied and happy with the final product. If you need theses types of services, I would recommend PuroClean.

This past weekend we had had a brand new finished basement fill bul with water that just would not…read morestop coming. Pro Restoration One arrived within an hour after reaching out and worked almost around the clock for 2.5 days. We cannot thank Lou enough, he mad an extremely stressful and uncertain situation much less stresful. Lou continuolsy reassured us, that as bad as it was/looked, he would get it cleaned up so we can start the fix. There were times I thought they would just give up, as it was literally like something out of a movie. Multiple contractors and engineers told us they have never seen anything like it in thier lives. We are in the drying and anti mold phase, Lou reassured us he would be back regularly to monitor and treat as needed. Lou explained everything each step along the way, and why he had to do certain things. It ended up being a much bigger project than he expected, but he honored the quoted price. Avoid the big guys with the fancy trucks, Lou and his guys will run circles around them.

We had a great experience with Luis and his team. Unfortunately, we had a toilet back up in the…read morebasement which caused some damage. Pro Restoration One came out the same day, removing the affected materials, cleaning, and drying everything out. The price was reasonable and Luis and his team were very professional. We are incredibly grateful. Thanks!

We used this company's service to clean our attic, we had a very bad mold and insulation issue…read more Pro-Green was very professional great service, kept us very informed of everything they were doing. Nate and Brian were very professional and neat while working. Did a very good job. Pro-Green was very reasonably priced. We definitely recommend Pro-Green and would use again!

Hi, As a result of the work that the team at Pro-Green accomplished, my house feels like a home…read moreagain. Within the course of a few days, they literally changed my life by very painstakingly sorting, organizing, deep cleaning, sanitizing and decluttering my basement and the first floor of my house. the results far surpassed my expectations. I highly recommend that you put them at the top of your list and confidently know that they will go above and beyond.

Stephen Hroszowy CEO of Blackdogs Construction in Providence RI quoted me on a small drywall job,…read moretape and finish for painting. Told me it would take one or two days max. After one week and 85 percent done I mistakenly paid him in full. Said he would be back in morning to finish. Multiple phone calls and text messages and he never returned to finish the job. Poor work on what he did do. Stay Away!! I previously had Steven Defrietus Drywall (401)641-2452 do work and I regret not using him again.

Run run run! Steve is not a good person or business man. Very shady, tried to intimidate us and…read moreget us to pay more over two important and previously agreed to parts of the job. He agreed to plastering and to bringing his own screws. The day of the job, he ripped me for not providing screws and then insisted he didnt quote plastering, that it would be another $500 even with it previously being in writing. Fired him before the end of day 1 for a 2 day unfinished job. He left his mess for to take care of. Actually yelled at my wife in my house. Referred to us as "those people, with big houses". The guy has anger issues IMHO. Run!

A driver of one of your company vehicles (license plate 1MY 769) was operating the vehicle in an…read moreextremely unsafe manner in a residential neighborhood near a park at night. The driver accelerated through multiple stop signs without slowing, creating a serious danger to children, pedestrians, and other motorists. When I attempted to call out the unsafe behavior, the driver decided to drive past me and shouted an explicit insult ("Go f*** yourself") from the vehicle. This conduct is both dangerous and highly unprofessional, especially for someone representing your company. I am deeply disappointed by the disregard for public safety and hope this matter is addressed promptly.

I found this company with a Google inquiry for carpet cleaning, particularly, a place to drop off a…read morerug. A winner!! I gave a call and found the person I chatted with very kind, her voice smiled! I was able to bring the dog pee and dirt infested rug that day. This time I could see the smiles, kindness, knowledge and professionalism. The word "restore" in the companies name is there for a reason. The rug, with it's silent history was gone, it was restored. Thank you to Tim, Dave and all the other's who I know worked so diligently on the rug. AnnieB

We had a full gut and renovation of our basement (it was a real turducken of a mess) and added some…read moreaesthetic details to our first floor entryway and living room. I can't overstate how wonderful the RH team is. We interviewed a lot of design + build firms and they won out (and were very patient along the way as we went back and forth with questions and requests to meet again... and again). This is the first time we've taken on a project like this and I had a lot of anxiety and concerns, and they helped every step of the way helping me understand the what ifs, the process, the opportunities of when or how to modify decisions, etc. We also have a very shy cat who requires some extra care when strangers are around, and the main builder on our project has been so accomodating and respectful of our needs to support her through the construction, and he ensured all other parties did the same. The quality of craftmanship is outstanding, not just the RH crew but all of their subcontractors as well. You will always hit bumps in the road along the way but I feel like we were in the best hands possible to navigate those bumps. We've had such a stellar experience with RH -- from first inquiries, to design meetings, to the actual work -- that we will 100% return to them for any of our needs, and are already thinking through the next possible project with them.

My husband and I have worked with Red House over the last ten years to remodel our home. Every…read moreproject that Justin and his team completed was done with professionalism and perfection. Red House guided us through major renovations, new heating system, air conditioning, replacement of all the windows in our home after they discovered interior mold, finishing our basement, new bathrooms and kitchen, etc. We trusted that Red House would provide the highest quality products and finishes and they delivered. Red House is not the most inexpensive, however you get what you pay for, excellence ! We highly recommend Red House, you will not be disappointed.