I was very satisfied with LL Flooring. The staff was very nice and helpful and the price for what…read morethey're were willing to do was reasonable, especially compared to Lowe's.

I had an old floor (built in the early 1900s) that was painted and with broken parts. Upstate…read moreHardwood Resurfacing gave my floor (and my house) a new beautiful life. Justin and Anthony are honest, reliable, highly experienced, polite and willing to work with the client to make their house beautiful. I will use them again and I highly recommend them.

From the owner: Elevate your space with expert hardwood flooring installation and refinishing services in…read moreRochester, delivering stunning results every time.

Christian Flooring & More…read more **1 STAR - AVOID AT ALL COSTS - Owner Makes Threats and Harasses Customers** WARNING: This business owner threatens customers and exhibits horribly unprofessional behavior. We purchased premium Coretec LVP flooring from Christian Flooring in October 2024. Within 2 months of installation, the floor showed significant damage despite normal household use with young children and pets - exactly what we were told this "kid-proof" and "pet-proof" flooring could handle. - Owner Chris Curts promised to be our "strongest resource" and "fight to get results" with a 4-6 week timeline - Instead: months of delays, not one followup from CF and minimal communication - Told us to "get an attorney" when we asked for status updates (very odd) - Called our reasonable requests for an update "demands and threats" - Manufacturer lost our samples, found them, said they were from 2013, then magically found them and tested UNDAMAGED leftover pieces instead of damaged flooring in one day, then denied claim due to the picture we sent looking like it was damaged after install(obviously undamaged samples showed no defects!) and we knew the damaged photos were wear and tear that occurred during it being installed. We were questioning the life proof, kid proof, pet proof boasting that sold us on the floor. Our life is not aggressive by any means but this floor is just not cutting it. Entitled owner: Chris actually complained in writing: "Even though I rarely get a thank you let alone someone willing to leave a positive google review" and "I am beyond tired of unreasonable expectations of many customers." He also said he was "sick of having my integrity or values called into question when I don't have a legal responsibility to make the efforts I do for my customers." Imagine paying thousands of dollars and being lectured about gratitude by a business owner providing terrible service! **Bait and Switch:** Initially offered to replace damaged planks, then withdrew the offer and tried to force us to spend MORE money with his company. When we declined, he essentially told us to kick rocks. **THREATENING AND SEXIST BEHAVIOR:** When we left honest feedback about his poor service, Chris escalated to shocking behavior: - Demanded phone calls, refused email communication - Used personal tragedies to guilt us into compliance - Sent threatening text: "I cannot communicate with you without putting you firmly in your place and that's not something I do to another man's wife" - Refused to deal with me (the actual customer) and demanded to speak to my husband instead - When called out for sexist behavior, claimed I was "twisting his words" - **Has now begun repeatedly calling and texting both my husband and me despite being told to stop** **This is harassment and discrimination.** In 2025, a business owner refusing to deal with female customers and threatening to "put them in their place" is completely unacceptable. **What You Can Expect:** - Months of delays and poor communication - Broken promises and withdrawn offers - Being lectured about having "unreasonable expectations" - Sexist treatment if you're a woman - Potential threats and harassment if you complain **WOMEN: ESPECIALLY AVOID THIS BUSINESS.** Chris Curts clearly cannot handle dealing with women as equal customers and resorts to threats when challenged. And I'm NOT EVEN A CRAZY FEMINIST!! **Save yourself the nightmare. There are plenty of professional flooring companies that won't threaten and harass you.** Owner is now repeatedly calling our personal phones and sent another threatening text message after 8pm because he doesn't want us to leave a negative review. "Just know what happens after this is on you" he says. I have every text message, voicemail he left my husband complaining about having been married before like he was going to hop on the miserable husband train with him. I also have all email correspondence screen shots of proof of our experience. I have nothing to hide here have not been out of line with what we've asked for and have no resolution to our flooring problem as of yet. I hope Christian Flooring can come around and do the right thing.

Very Disappointed. Ordered flooring before Thanksgiving and it still hasn't arrived. Decided to…read morecancel it and they want to charge a 45% restocking fee. It hasn't even left the warehouse. I also found it at another location for almost half the cost and they could have it available in 3 to 4 days.

JIM STORAN is the guy to watch out for. May be doing business under a different DBA, was talking…read moreabout moving to North Carolina. The work that was done seemed good - but looking at the photos, I can see how poor it was. Lots of missed areas. I had looked at the work briefly, from a distance, because he had promised to return and touch up anything that needed it. It's just a slap-and-dash job. Once I paid (in cash), a promised return to rectify any problems never happened. Important parts of the work are not finished, and my calls and messages are being ignored. Had an uneasy feeling when he showed up with nothing but a regular car. No crew, no drop cloths. The attached photos show just SOME of the way he left the job after taking my money. Also: I have filed a complaint with the NYS attorney generals' office. Storan undoubtedly thinks little old ladies aren't computer-savvy enough to find out personal information about people who defraud them. It would've been so easy to defuse this bomb, Jim.

Paid $3000 for epoxy coating my restaurant 1500sq patio, told me there would be 3 ppl as a team to…read moredo the work, but end up only one person( the owner himself self) doing the work. Promised gonna do the sealing in 10 days, but not showing up for the final work. I tried to call him, and noticed my number was blocked. So stay away, this company is not reliable.

The Rug Market is the very BEST place to find and purchase carpeting for your needs! Jim, Dan, and…read morethe staff are wonderful to work with - extremely knowledgeable and helpful. We just picked up a carpet we ordered for our living room and we couldn't be happier with our shopping experience. We heard good things about this store, but our experience exceeded our expectations! Gerry M.

Dan and his staff are so helpful and knowledgeable that before you do anything with your flooring,…read moreyou must consult with them! They know all about how to clean rugs and carpets properly, about all types of floor coverings, and they are honest and fair. You will be astonished at how well these folks understand flooring and how helpful they are. You will never use an outside rug cleaner after you have consulted with them.

We worked with Beardslee last year for mowing, they were communicative, professional, and did…read moreexcellent work. They are no longer doing mowing, or we would still be working with them.

Called / texted Beardslee Homes Remodeling and Landscape- a couple of times with no respond-…read morefinally received a text back from then asking what project I was calling for, set up time for Ron to come to my house to look at the project. the appt was for Sunday morning at 10am.- never showed up, never called back why he didn't come, never heard from him again. this is very poor customer service. I can just imagine how he communicates with customers after they get the job! Very poor service! would not recommend.

We had been shopping for carpets for quite awhile. United Carpet had so much for us to choose…read morefrom. We ended up buying area rugs for the main rooms. We weren't sure about the colors or sizes, Christine chose the perfect rugs for us. She made the process stress free. We will definitely be back.

I lived in an apartment that was serviced by them they treated me as less then human and did a…read morehorrible job fixing the flooring. Completely destroyed the trim

I was buying a home in Rochester from California. Tom was the only company that would bother to…read moregive me a quote while I was closing escrow. He came out gave me a bid immediately. I wanted the quote as soon as possible so that when I close escrow I could start working right after I close so that we can move in immediately. A complete pleasure working with Tom and his crew. They were done within a few days. The quality of the work was excellent, they showed up and worked full days and got the job done early then expected. I do not have one complaint, and strongly recommend anyone to use them! Thank you Tom for such an excellent job!

I was recommended through two coworkers that used Son's in the past year…read more Very knowledgeable and friendly. Very good communication through phone and text. Extremely happy refinishing of my original hardwood floors throughout the entire house. Painting job was fantastic - already recommended to another coworker. And I will have them back to paint other rooms in the house.