Let me start this review by saying that we sold our vehicle right after Konig Motorsport completed the service. Also, don't blame people in the business of maintaining your high maintenance vehicle for having to spend good money to fix it correctly...European vehicles just need more attention which = dollars.
We took our Mini in after it began idling poorly and emitting an oil burning smell at approximately 62,000 miles.
The Good: Denny and Mike (the shop mechanic) did a thorough inspection of our 2009 John Cooper Works Mini Clubman. The diagnosis was oil leaking from the oil pan, oil filter housing, and coolant leaking from the water pump and themostat housing, and the valve cover breather valve was defective (oil by-pass). Mike took me in to the garage and showed me the issues with the Mini up on the lift. Denny joined us and confirmed all that needed to be worked on. I asked for a written estimate, and a best case/worst case scenario. Best case was an estimate of $1,561, worst case was an estimate of $2,100 which included new spark plugs as well as some other small maintenance. Since we were selling the Cooper after this service, we opted for the shorter work list. The list of repairs included an oil filter and service, reseal of the oil filter housing and cooler, and replacement of the water pump, thermostat, oil pan gasket, and turbo oil feed line. Parts total, $525.00 and a labor total of $1,155. Remember the above admonition of not crying about spending money to maintain your European car...well almost $1,200 in labor alone is why we sold our Mini. Denny and his team completed the repairs and we were able to sell the Mini quickly and without any further mechanical issues. We had just spend $700 with our regular mechanic and he missed much of what Denny and Mike caught on our Mini. Not sure if that was because the car aged significantly from September to November, but a lot of the issues we were glad Denny caught and addressed.
The Not So Good: Communicating with Denny and his staff was a challenge. Let's just say customer service is not their high point...we never heard from them in the 9 days they had our vehicle. All follow up was from our side. We had to call to get any updates, and the assertion was made by Denny that the car would be ready soon. A vague soon...but soon. What started as a 1.5 day job ended up being a very extended stay. Prepare for this when you take your vehicle here and you will do fine. Expect that there will be delays, as Denny's shop is very busy servicing a high expectation clientele, and as we witnessed, sometimes they have a hard time saying no to business or quoting realistic vehicle return times. I empathize with Denny and his team, because the clientele (we saw several Porsche, BMW, and VW owners while at the shop) has a tendency to set unrealistic expectations for service...these are high performance autos folks, not shoes you just bought at Nordstrom's...and Konig wants to please everyone. We were patient, but a little concerned that the estimate would reflect a higher labor charge because of the delay. It did not, but based upon a few other reviews here on Yelp, a little anxiety was ours until we picked up the car.
We would strongly recommend Konig with the specific understanding that you get a written estimate first, follow up often, and lower your customer service expectations from your usual Nordstrom's experience. read more