I am so glad I waited on Silva to service my system they are prompt, professional, and get the job…read moredone right, they were in and out and explained to me what they actually doing, I highly recommend this company to anyone for their heating and servicing needs!

very profesional. Prompt, polite. Quality work. Highly recommend. Good value, Did not charge more…read morethan the estimate.

Always had a great experience with them! They have fixed multiple things on our HVAC system over…read morethe years and always are great to deal with.

We had a leak coming from the bottom of our air handler, so I called A/C Masters -- a company we…read morehad used before and trusted -- to come out to our home in Newport News on June 13. Unfortunately, this experience was disappointing. While the technician who came was knowledgeable and professional, the issue lies in how the company conducts business, which ultimately left me $174 out of pocket for a service that didn't resolve the problem. After diagnosing the issue, the technician said the P-trap was clogged and vacuumed the drain line. She said water appeared to be draining properly and noted that some light dripping might continue due to wet insulation -- but we were relieved that the problem seemed resolved. Just a few hours later, the leak returned -- same spot, same amount. When I called the company the next day, I was told the line might still be clogged and that they could come back out, but I'd be charged another $85 labor fee -- even though the first visit didn't resolve the issue. I also learned their advertised "30-day guarantee" only waives the $89 diagnostic fee, not the labor, even for the exact same unresolved problem. After doing my own research, I realized that since they already knew the drain line was underground and made of metal, a quick vacuum was unlikely to solve the problem long-term especially because we don't have a condensation pump. It made me question and feel like they were just trying to get me to spend more money piece by piece. I tried speaking with the manager, Robert, before leaving a review to resolve the issue but was told it's simply "company policy" to charge a labor cost again. I won't be using A/C Masters in the future, and I would caution others to seek a company that stands behind their work and prioritizes fixing the problem the first time -- not charging again for unresolved issues.

Air conditioning suddenly broke down. They installed new one two days later. Everyone very…read moreprofessional

I scheduled a service that was scheduled for 4:00. I got home early and the tech was at my home. I…read moresaid I'm glad I'm here early. He said good thing bc I'm not coming back. I'm here now. The service just went down from there. I need a new unit and I called to schedule an install. They weee the cheapest. I tried three times to schedule the install. The receptionist said everytime the manager would call me back. I've still not heated from them. Today I scheduled with the more expensive but trust worthy and reliable. It took 5 minutes to schedule.

Did some work for me on a rental property in Newport News. Responsive, on-time and went above and…read morebeyond in responding to my renter's needs. Highly recommend!!

We used Backriver Cooling and Heating to replace our air conditioner a few years ago and now our…read morefurnace. Lance was very knowledgeable, and provided excellent service at a great price. I would highly recommend. Rob Hargrave

I needed a new AC unit for my townhome, and after having a few companies inspect my old unit, the…read morebest option was to replace it. I chose to work with Terrance because he was eager to secure my business and promised to complete the job quickly. To be clear, Terrance does not perform the work himself--he contracts everything out. He even lowered the price slightly, which seemed like a good deal at first. However, when it came time to pay, he added "taxes," which brought the price right back to what it was before he offered the discount. There was also no clear scheduling process, no courtesy calls, and no text notifications before workers arrived. For example, one day I came home from work and minutes later someone rang my doorbell saying they were there to take measurements--without any prior notice. When the installation took place, I was at work and again received no call to let me know what time to expect them. After the unit was installed on July 11, I had to follow up myself to ensure I had all necessary paperwork for warranty purposes. The installers also left behind a large box from packaging and what appeared to be a part from my old unit. Since installation, I have been trying to reach Terrance about follow-up concerns. I have sent multiple texts with no response and only received a reply after I called and left a message--18 days later. Based on my experience, I cannot recommend Terrance. His business practices are extremely unprofessional, from poor communication to lack of customer follow-up. I strongly suggest looking elsewhere for a contractor who values professionalism and customer service.

I called this company when my AC broke down in the middle of a scorching July heatwave. Two…read moretechnicians arrived, and within five minutes, they told me I'd need to replace the entire HVAC system and gave me a price on the spot. I told them I wanted to get a second opinion and some additional quotes. Later, I discovered they had taken the power disconnect breaker with them and then blocked my number when I called to ask for its return. I ended up calling Smiley's Heating and Cooling, who saved the day. Turns out, the problem was simply a loose power line under the house. The first company had stolen my power disconnect, which I had to replace for $500. This company is nothing more than a group of con artists, more interested in selling a whole new system than actually fixing the issue. Avoid them at all costs.

Phenomenal service. The technician, Stephen Privett, and his assistance were incredibly…read moreprofessional, efficient, and informative. Gault is now my go-to company for electrical services.

We had Gualt install a generator, furnace and new AC unit. The company took care of all the county…read morerequirements and provided excellent customer services; from the installation technicians to the office customer services it went smoothly. At each step of the installation, the technicians gave us detailed information and recommended any changes we should consider. Even the country inspector relayed that Gault is a very good company and their installations are top notch. The cleanup was fast and thorough. They even checked my upstairs furnace unit (that was not installed by Gault) and reprogrammed my thermostat. From the salesmen, to the project Planners to the customer support, I recommend using this company for your electrical, ac and heating.

Have used Peninsula Heating & Air for past five or six years for service. Our first use was to…read morediagnose and fix a unit installed by another company that had us on emergency heat all winter. Within five minutes PHA diagnosed the problem as improper wiring of the new system. Absolutely fantastic and professional customer service and quality work. When time came to replace one of our three systems their rep came out and presented a number of options at various prices and features - not emphasizing the most costly either. They installed the system within a very short time. Very neat and clean service staff and took away all old parts. Showed us how to use the system. Would definitely recommend them in the Hampton Roads area. Absolutely first class sales and service at a fair price.

Very knowledgeable and responsive however they do seem at the top of the price range for the area…read more Also wish they could get to all repairs on a unit the same day vs a separate large charge to come out another day for coil cleaning. Overall good though and I trust the quality of their work.

We had a new system installed in November 2023 and it works great…read more However since then we've tried to get a maintenance contract and haven't been able to do so since 360 Air Tech has partnered with another company. Originally had a call to do the maintenance on our new unit but they called and cancelled. A new appointment was never done and I am not happy with scheduling considering Vlodymyr was the one who first gave me the info and pricing. Talked to Russell's Mechanical who is now doing the maintenance for 360 Air tech. Currently waiting for billing to contact me with pricing for a maintenance contract. I hope it is what I was first told by the owner of 360 Air tech. I will do another review later.

We've used 360 Air Tech for HVAC service several times already since moving to Williamsburg in May…read more2023. We were lucky to get the same tech all three times - once to seal up some leaky ducts in the crawlspace, once to remove an old wireless thermostat and install an Ecobee, and once to figure out why our system was calling either Aux heat or humidifier but not both. Volodmyr was prompt, knowledgeable, and friendly. Highly recommend 360 Air Tech!

Tommy Quick, is responsive, and lives up to his name when it comes to fixing things...he is QUICK!…read more He has worked on my AC and heat with all our homes! Seems like every home I buy I have old units and always needs some sort of work. We have always taken advice from him...He is full of knowledge when it comes to our systems. We just bought a new home and the units were original, and he has already fixed our system during the summer and it is now winter and it is time to upgrade one of our units. I highly recommend Mr. Quick if you want things done right.

My air conditioner was not working and a friend of ours recommended Tommy Quick. We called him and…read morehe showed up about an hour later. He informed us that we would need to have the evaporator coil replaced. He said he would work up an estimate and call us later. When he called he informed us that the evaporator coil was still under warranty. He checked on the warranty without us asking. We paid for the labor and the refrigerant but not the evaporator coil. He saved us several thousand dollars. A day later the AC stopped working again and we called him back to see what was wrong. He explained that a capillary tube was leaking and that caused the refrigerant to leak out. He made the repair and told us that there was no charge for the repair because he said it could have possibly been done during the installation of the evaporator coil. Tommy Quick's integrity and honesty is exceptional. I have already recommended him to some of the people I work with and will continue to recommend him. Quick Heating and Air will be my first call when I have any issues with my heating and air.

Got a quote from Cold and Heat equipment service, and they scheduled an appointment with me for a…read moreThursday. I coordinated with work and was able to leave for the day. The tech no showed me, after they said they'd show up. Rescheduled for Monday, and they no showed me again. Two missed days of work and no heads up, or communication in a timely fashion, only after the fact. Terrible service, but good price quotes.

From the owner: Welcome to Cold & Hot Equipment Services , where experience meets excellence in HVAC and…read morerefrigeration services. With a commitment to quality and customer satisfaction, we specialize in heating and air repair, AC installations and repairs, commercial refrigeration services, including walk-in cooler and ice machine repairs, and restaurant cooking equipment and range repairs. Our dedication to precision and thoroughness ensures that every job is completed to the highest standards. Whether it's residential or commercial, we strive to make sure everything is working flawlessly before we consider our work complete. As a token of our appreciation for their service, we proudly offer military discounts. Choose Cold & Hot Equipment Services for reliable, expert service every time.