Always had a great experience with them! They have fixed multiple things on our HVAC system over…read morethe years and always are great to deal with.

We had a leak coming from the bottom of our air handler, so I called A/C Masters -- a company we…read morehad used before and trusted -- to come out to our home in Newport News on June 13. Unfortunately, this experience was disappointing. While the technician who came was knowledgeable and professional, the issue lies in how the company conducts business, which ultimately left me $174 out of pocket for a service that didn't resolve the problem. After diagnosing the issue, the technician said the P-trap was clogged and vacuumed the drain line. She said water appeared to be draining properly and noted that some light dripping might continue due to wet insulation -- but we were relieved that the problem seemed resolved. Just a few hours later, the leak returned -- same spot, same amount. When I called the company the next day, I was told the line might still be clogged and that they could come back out, but I'd be charged another $85 labor fee -- even though the first visit didn't resolve the issue. I also learned their advertised "30-day guarantee" only waives the $89 diagnostic fee, not the labor, even for the exact same unresolved problem. After doing my own research, I realized that since they already knew the drain line was underground and made of metal, a quick vacuum was unlikely to solve the problem long-term especially because we don't have a condensation pump. It made me question and feel like they were just trying to get me to spend more money piece by piece. I tried speaking with the manager, Robert, before leaving a review to resolve the issue but was told it's simply "company policy" to charge a labor cost again. I won't be using A/C Masters in the future, and I would caution others to seek a company that stands behind their work and prioritizes fixing the problem the first time -- not charging again for unresolved issues.

We moved into our 2011 Yorktown home in January 2026, when it was too cold to test the AC. In May…read morewhen it hit 90, our system blew hot air only. We called Chris and the Extreme team and they were on it immediately, replacing both our broken AC and old furnace within 24 hours in a highly professional and efficient process at a totally reasonable and competitive price! They cleaned up everything and both our HVAC is running perfectly. We had installed new AC in both our AZ and FL homes, and this was by far the best experience. Thank you guys!!

Air conditioning suddenly broke down. They installed new one two days later. Everyone very…read moreprofessional

Did some work for me on a rental property in Newport News. Responsive, on-time and went above and…read morebeyond in responding to my renter's needs. Highly recommend!!

We used Backriver Cooling and Heating to replace our air conditioner a few years ago and now our…read morefurnace. Lance was very knowledgeable, and provided excellent service at a great price. I would highly recommend. Rob Hargrave

I needed a new AC unit for my townhome, and after having a few companies inspect my old unit, the…read morebest option was to replace it. I chose to work with Terrance because he was eager to secure my business and promised to complete the job quickly. To be clear, Terrance does not perform the work himself--he contracts everything out. He even lowered the price slightly, which seemed like a good deal at first. However, when it came time to pay, he added "taxes," which brought the price right back to what it was before he offered the discount. There was also no clear scheduling process, no courtesy calls, and no text notifications before workers arrived. For example, one day I came home from work and minutes later someone rang my doorbell saying they were there to take measurements--without any prior notice. When the installation took place, I was at work and again received no call to let me know what time to expect them. After the unit was installed on July 11, I had to follow up myself to ensure I had all necessary paperwork for warranty purposes. The installers also left behind a large box from packaging and what appeared to be a part from my old unit. Since installation, I have been trying to reach Terrance about follow-up concerns. I have sent multiple texts with no response and only received a reply after I called and left a message--18 days later. Based on my experience, I cannot recommend Terrance. His business practices are extremely unprofessional, from poor communication to lack of customer follow-up. I strongly suggest looking elsewhere for a contractor who values professionalism and customer service.

I called this company when my AC broke down in the middle of a scorching July heatwave. Two…read moretechnicians arrived, and within five minutes, they told me I'd need to replace the entire HVAC system and gave me a price on the spot. I told them I wanted to get a second opinion and some additional quotes. Later, I discovered they had taken the power disconnect breaker with them and then blocked my number when I called to ask for its return. I ended up calling Smiley's Heating and Cooling, who saved the day. Turns out, the problem was simply a loose power line under the house. The first company had stolen my power disconnect, which I had to replace for $500. This company is nothing more than a group of con artists, more interested in selling a whole new system than actually fixing the issue. Avoid them at all costs.

I had a great experience with Gault Electric. Chris Shepard and Holden Brodie did a wonderful job…read more They were fast, efficient, honest, and extremely polite throughout the entire process. They arrived on time, completed the work professionally, and took the time to answer my questions. I highly recommend Gault Electric, and especially Chris and Holden, to anyone looking for reliable electrical services.

Phenomenal service. The technician, Stephen Privett, and his assistance were incredibly…read moreprofessional, efficient, and informative. Gault is now my go-to company for electrical services.

Very knowledgeable and responsive however they do seem at the top of the price range for the area…read more Also wish they could get to all repairs on a unit the same day vs a separate large charge to come out another day for coil cleaning. Overall good though and I trust the quality of their work.

We recently had PHA install a mini split in our sunroom. Jacob did an excellent job. He was very…read moreprofessional and personable. He was very meticulous and made sure everything was working properly and the area was cleaned up before he left. I definitely recommend PHA for all HVAC and associated work.

We had a new system installed in November 2023 and it works great…read more However since then we've tried to get a maintenance contract and haven't been able to do so since 360 Air Tech has partnered with another company. Originally had a call to do the maintenance on our new unit but they called and cancelled. A new appointment was never done and I am not happy with scheduling considering Vlodymyr was the one who first gave me the info and pricing. Talked to Russell's Mechanical who is now doing the maintenance for 360 Air tech. Currently waiting for billing to contact me with pricing for a maintenance contract. I hope it is what I was first told by the owner of 360 Air tech. I will do another review later.

We've used 360 Air Tech for HVAC service several times already since moving to Williamsburg in May…read more2023. We were lucky to get the same tech all three times - once to seal up some leaky ducts in the crawlspace, once to remove an old wireless thermostat and install an Ecobee, and once to figure out why our system was calling either Aux heat or humidifier but not both. Volodmyr was prompt, knowledgeable, and friendly. Highly recommend 360 Air Tech!

Tommy Quick, is responsive, and lives up to his name when it comes to fixing things...he is QUICK!…read more He has worked on my AC and heat with all our homes! Seems like every home I buy I have old units and always needs some sort of work. We have always taken advice from him...He is full of knowledge when it comes to our systems. We just bought a new home and the units were original, and he has already fixed our system during the summer and it is now winter and it is time to upgrade one of our units. I highly recommend Mr. Quick if you want things done right.

My air conditioner was not working and a friend of ours recommended Tommy Quick. We called him and…read morehe showed up about an hour later. He informed us that we would need to have the evaporator coil replaced. He said he would work up an estimate and call us later. When he called he informed us that the evaporator coil was still under warranty. He checked on the warranty without us asking. We paid for the labor and the refrigerant but not the evaporator coil. He saved us several thousand dollars. A day later the AC stopped working again and we called him back to see what was wrong. He explained that a capillary tube was leaking and that caused the refrigerant to leak out. He made the repair and told us that there was no charge for the repair because he said it could have possibly been done during the installation of the evaporator coil. Tommy Quick's integrity and honesty is exceptional. I have already recommended him to some of the people I work with and will continue to recommend him. Quick Heating and Air will be my first call when I have any issues with my heating and air.