I couldn't be more pleased with Fresh Start Carpet Care. Communication from the get go was…read moreexcellent. I left a message with the business and got a call back right away from the owner Zach Culley and got on their schedule. He contacted me the day of letting me know he was on his way arriving on time. Both he and his team member provided top of the line carpet care. I couldn't be more pleased with the outcome of my carpet and also Zach's professional and friendly demeanor. They will be my go to for carpet care needs going forward. Thank you Fresh Start Carpet Care.

On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

Stephen spent a solid 5 hrs. cleaning my two 7 ft. couches and my carpeting in 3 1/2 rooms, and the…read moregrout in the master bath. He did a superb job, except the grout was darker than I expected and I called to let him know. Without hesitation , he returned for another two hrs. to use a stronger product on the grout. Stephen is an incredibly hard worker who obviously stands by his products/service.

When Gayle and I purchased our Genoa house 4 years ago, we pretty much purchased new and relatively…read morehigh end furniture from Norwalk Furniture in Reno. One key bonus of this expensive move in was that the Owner came down and helped design the floor plan to our liking. In those 4 years, we miraculously haven't spilled anything on the upholstery. But our movements did leave some grime behind that merited a good cleaning. As out-of-town guests were coming soon, we contacted Summit Cleaning Services to do the job. Once we got past the sales pitch for the extras, we settled on a reasonable base price. It wasn't cheap, but we agreed at the end that it was a good value, especially since the furniture at the end really looked spic and span. With their truck and hoses, it reminded me of a Stanley Steamer affair. We simply stayed out of the way and let the owner do his work. We did need to wait a few hours for the cushions to dry, and before we knew it we were ready to watch Silo Episode 9 (Season 2) from the comfort of our clean couch. We also appreciated the extra cat care and scratching control advise and some tips to further maintain our furniture. They also do floor sealing, carpet cleaning, and associated other services.

Had our carpets cleaned the other day and Evergreen Carpet Care did the most amazing job!…read moreEverything from scheduling to the time of service was so seamless and easy. And what a beautiful job they did and our carpets look amazing!!

Evergreen Carpet Care have cleaned my area rugs for several years. I am always pleased with the…read moreresults and the friendliness of the staff.

Shout out to Eric for making our carpet look brand new again! He was great to meet and did a…read morewonderful job for such a good price as well. Highly recommend this service if you're looking for a good clean. a good experience, and great price!

They arrived on time, were very friendly, and did a great job. The price was also great. I'm very…read morepleased.

Prompt and professional- Norbert did a phenomenal job cleaning large area rug for my parents. He…read morewas so kind and a delight to work with. Definitely calling him the next time they need their carpets done!

Norbert was very quick to respond, was able to come out within a few days and did a great job of…read moreimproving our highly pet-stained wool carpets (RIP Gigi). Thanks Norbert!!

Our cat had damaged several areas of our carpet, and Rich's repairs are virtually invisible. He…read morethen cleaned the carpets in the entire house. In the past, other carpet cleaners left the carpets soaking wet. In this case, they were mostly dry that evening. I highly recommend Rich. His work is excellent, his prices are very reasonable, and he's a very nice guy!

Amazing service and price!! Highly recommend for all your carpet/couch cleaning needs! Rich was…read morehonest and fair. Quality work! Best value!

I needed a large area rug and 2 smaller runners cleaned. The concern I had with my largest wool rug…read morewas that it was in storage for 5 years and had yellowed a bit. Michael was super responsive, and when I explained my rug concerns, he asked questions, had a couple theories about it, and knew how to treat it while also being realistic about managing my expectations. He showed up as expected, super friendly guy, and went to work. I'm pleased with how my carpets turned out, my expectations were managed well, and would absolutely use him again!

Michael is very personable. He did a great job. Good quality was very quick and efficient carpets…read morelook great here are some pictures. Great price

Raphael came today Labor Day, on time as agreed with very short notice. They've done an Excellent…read morejob cleaning our nasty carpets in spite of too much stain/dirt accumulated on our floors. They've worked hard, honest people, and very respectable... we are pleased to say, Great Job and we will use their services again!!! Thank you so much Raphael and company.

I hired Five Step Carpet Care to clean my tile and carpets. I have a lot of tile. They did an…read moreincredible job. The whole process was very easy. The team was incredibly responsive, they showed up measured the square footage, talked me thru the process and I had a quote very quick. They worked around my schedule to clean the floors. They treated my home as if it was theirs. The floors are immaculate. The tile and grout look brand new. The carpets are so beautiful. I'm thrilled at the service and the price was more than fair. I highly recommend this company! What a pleasure. I'll hire them again!