Just amazing all around. Never had a better service experience in my life. Randy might be the…read morenicest guy on the planet

I'll try keeping this as short as I can. My family and I was on a road trip for the Christmas…read moreholiday. We started having some loss of power issues (no check engine light) in Southern Utah and with no shops open, we limped it to our destination in Gilbert, AZ. Took our rig (2000 Ford Excursion w/ V-10) to Sunland Auto and Randy was who took my information and such. They diagnosed the issue to being a bad catalytic converter. They called, informed me of the problem and the cost of repair, I gulped (those suckers are expensive, I know, but still hurts) and said do what needs to be done. Super quick version - That catalytic converter went bad while in California, was told it would be covered under warranty, it wasn't due to sublet being used for initial repair, Sunland Auto (Scott) reimbursed me still. Thank you, Randy and Scott, for working with me and taking care of my family the way you did. Not so quick version - Sunland Auto got it replaced (and checked and recharged my A/C system per my request) and I got the rig back. All went well; we then went to Southern California for leg two of our trip and the rig ran well all the way there. While in CA, I was leaving to go to church and noticed something was off and limped the rig back around the block. Got it into a shop the next day. Long story short there, the catalytic converter was bad. Seems unlikely to get a defective one, but the rig was running well, had different shops look at it and none noticed anything mechanical going on to think the rig was destroying the catalytic converter that quickly. I called Randy at Sunland Auto and explained the situation, prior to taking it to another shop. He was sorry to hear I was having car troubles and let me know if it is in fact the catalytic converter, that Sunland Auto is part of a nationwide warranty program and it would be covered, so to take it to a shop, get it diagnosed, and circle back. So, once it was diagnosed to be the catalytic converter, I worked with Randy on next steps. He told me there were some shops in network with the warranty provider, but that ended up not working out as one was backed up a couple of days and the other seemed uncertain about the warranty claims system (person behind the desk said the owner deals with that). So, I end up calling the nationwide warranty provider for some insight, they give me a couple more shops (most won't be of help, jiffy lube, body shops, etc.) and also tell me I can go out of network, I would just need to submit the claim myself. I decided to go that route as we needed to get back on the road to head home to Montana. We get a new catalytic converter and make it home. I work on the warranty claim. I get informed that because a sublet was used to do the repair, there is no warranty. I at first understood this to be that I used a shop that was disqualified and was disappointed. I call Randy, explain the situation to him and he collects information from me, who I spoke with, etc., and get clarification for himself. He gets back to me and says he also must have been misinformed about the use of sublets. He asks me to send him the invoices of the shops I had do the work in CA and he would send the situation to the owner (Scott I believe is the owner). While I wait a few days, I reread the email from the nationwide warranty and realize the reason they will not honor it is because Sunland Auto used a sublet to do the catalytic converter replacement, therefore the was no warranty. Now I understood that situation better. I reach out to Randy via email, forwarding him my conversation with the nationwide warranty rep and share my new realized understanding and ask if this is the situation. Randy forwarded my email to Scott, and Scott reached out asking me to call him so we can work out me getting reimbursed. We got it worked out and I was reimbursed for the charge of having the catalytic converter replaced by Sunland Auto. It wasn't as smooth as one would hope, but I am grateful that Sunland Auto cared enough about me, someone that was an out-of-state visitor, to still be willing to honor their work and reputation and reimburse me for the charged amount since it could not be done via warranty. I appreciate that Randy took time to work with me, because I know the shop is a very busy shop, and for good reason. Thank you again Randy for being available to answer my questions and concerns, and working on making sure I was taken care of, and to Scott for getting me taken care of.

The only place I will go to! The staff is always the best - so kind, knowledgeable, and quick!…read moreThanks so much

Easy to set appointments. Fast to get work done. Not pushy. Great service. Great prices. Very…read moreprofessional and organized. I am a repeat customer and I will be back.

I was referred to Randy's (with the advice that they didn't know much about them. They were trying…read moreto get me to replace the Tranny in my Tundra. I asked for pics and that they'd not drop the pan until I knew what they found. I showed up 3 days later to find the truck lifted and the pan off. When I told them I was taking it somewhere else, they said come back in an hr. I asked about the fluid and the mechanic said he'd put the old stuff back in. I told him to at least fill it to spec. When I came back to get it, they lied and told me he filled it to spec and told the service writer (in front of me) to "get this guy outta here." They didn't want to give me any paperwork but I requested it to see what was in writing and they said they'd filled the trans fluid to spec. I asked the other shop to let me know what they found and they confirmed my suspicions, there was only 1 quart of nasty fluid in there. There are plenty of other shops, don't go here!

Can't say enough about the quality of their work and their mechanics. Absolutely wonderful, trust…read moreworthy and keep you coming back for future repairs because you know they charge fairly and the work is Elliott will always take care of my families cars and us! We appreciate you guys! I've done everything from rebuilding a transmission to an oil change here.

I've tried to call here two times and receive a text back they were busy and communication could be…read moresent through text. Sent text, have not heard back and it's been over a week.

The communication regarding policy is almost zero to none. When someone is looking at replacing a…read moretransmission, know that they'll not work with you if you're common folk like myself. They say they have financing but financing can double the price of the work with zero work around. They do have a storage fee that they'll fail to mention and won't release your car even if they just did a diagnostic (I have the recording.) It's cheaper to uber it until you can get a car under 5k. Good luck out here y'all, these money grabbers have no compassion.

I'm highly recommending 2B Transmission. I'm a small business owner and I appreciated the excellent…read morecustomer service. The owner is informative and he helped me exactly with the service requested. Made some additional recommendations without feeling like he was pushing a sale. I got a great value for the work he performed. My car felt like new again! I trust this business and hope you will give them a chance too.

I cannot speak highly enough about 2B Transmission. They do excellent work and I will be taking my…read moreboth my vehicles there if they ever need a transmission service or repair!

They were great. I went in to get my brakes checked and they ended up being fine, but they noticed…read morethe oil leak, which I was aware of, located the problem and fixed it in quicker then they quoted me. The price was very reasonable and the guys were all very knowledgeable. I couldn't have been happier. Great work gentlemen.

I am brand new to Arizona and AZ Automasters was highly recommended by my friends and neighbors. I…read morecould see why! I got brand new brakes and rotors, and they removed the corrosion on my battery. Travis helped me at the desk and was incredibly friendly and knowledgeable. He answered all of my questions, and I left there feeling confident about the service they provided. They gave me a great rate for being a first-time customer, and it was cheaper than any other place I requested a quote from. I am recommending them to anyone who needs work done on their car, and I will be back for future services!

I was very happy with this business. The owner only charged me for the Tow charge…read more He would of been justified to charge me an evaluation fee. The mechanic that said it was a transmission problem. This business say it was not. A true honest business owner who has a Veteran daughter. While the place doesn't look like much this man knows his transmission. As a Veteran I support this business. I definitely would recommend this to my friends and fellow VETERANS.

I was recommended to Kens and then checked them out on Yelp. The reviews are overwhelmingly…read morepositive for a mechanic. I had what looked like a output shaft seal leak on my transfer case. Phil properly diagnosed it as something else and sent me in the right direction. He only charged me to top off some fluids which it needed. I appreciate expertise and the honesty.

Good service in my visit. Needed to get a check-up on a brake line…read more They were professional, polite, and friendly. It only took them about 30 minutes to look into my inquiry. No service was actually required, and they did not charge me for the labor involved to check my car. A satisfactory experience.

Gave me a bid on replacing wheel bearing, reasonable estimate. Did it in timely fashion. No extra…read morecharges. Very professional

Christian Bros has a great staff and easy ri work with. They listen and get it done. I qont take…read moremy car anywhere else. ​

Helped me fix a check engine light and did it quickly with very clear communication and fair…read moreprices. The shuttle was a lifesaver.

This place sets an example for all businesses to follow, Truly amazed by the customer service…read more Nadira was very prompt and accurate when providing my quote and communications during the repair process. Service was a in house rebuild on a 2006 F150 transmission. Mike takes care of the rebuilds and his expertise shows. Oh I guess now is a good time to mention that this vehicle has 439,000 plus miles on it. And the transmission had never been touched as far as repairs, just fluid and filter changes when I remembered they were due. They stand behind the work and do understand the customers needs. Had a slight issue after picking the truck up that was promptly addressed even though it was actually not related to the rebuild. My shift cable was so old that it would not retain adjustment. It was 20 years old at least. Mike found the issue and actually walked me out so I could see what was happening. Part was ordered, wrong part was shipped over to there shop twice due to it not matching the vin number. When they found the part number after removal. Nadira actually ran and picked it up to help expedite the repair. Mike took care of the labor to install and I just paid for the cable. They didn't have to do this, this was above and beyond since this was not related to the actual work preformed or quoted. Transmission has about 350 miles on it now and wow its working way better than I could have dreamed of shifts are on point and smoother than I would have ever dreamed off. Way to go, This shop is on my highly recommend list and I will be taking all my business here if the need ever arises. Shop has my vote for business of the year, way to go to the whole crew involved. Thanks Again--

Called Saturday morning to see if they could check on a trans temp light that would keep coming on…read moreand off. Told me to come in to check it out and Mike went out to diagnose the issue and he advised it's not a trans issue, but an electrical issue based on the codes that were coming up. He suggested I find a place specializing in electrical. They didn't try to nickel and dime me and charge an inspection fee. For a Saturday they were pretty busy and the parking lot was full. Based on this one experience, will plan to bring our vehicles here when the need arises and will update the review accordingly. Thanks Mike...