Huffs Automotive did an excellent job in getting my vehicle back on the road the same and for a…read moreresonable price. I will continue use they for all my vehicle servcies and repairs.

After I submitted a complaint about unresolved repairs, the owner sent me this message:…read more "If anything, sir, you owe me money for your right rear door lock actuator. If you would get off your privilege high horse, you would see the situation for what it really is and not for what's convenient to you." I had been nothing but respectful, patient, and fair. This response came after the shop had already received thousands of dollars through my payments and warranty claims. Before service, I provided a detailed one-page summary, reproduction instructions, records, and videos. My liftgate would not open automatically, but it still closed correctly. The shop diagnosed failed struts and charged $1,681.77, stating that replacement would fix the problem. It did not. Afterward, the liftgate also stopped closing automatically and had to be pushed down manually, leaving it worse than before. At the first pickup, the vehicle's locking system was also worse. Before service, the vehicle could at least lock. Afterward, the passenger doors were not functioning properly and the entire vehicle would not lock. I returned three times, made nearly five trips to and from the shop, spent over $200 on Ubers, and waited there for hours. During the second visit, the mechanic and I reproduced the same originally reported problems within seconds using the instructions I had already provided. Because the first warranty claim had been closed, I was charged another $500 deductible. The front-door now creaks when closing. The owner acknowledged the noise in person, and promised to fix it but never did. The owner eventually ended the repair relationship and refused a refund for the unsuccessful liftgate repair. My complaint was about unresolved repairs and documented expenses - not anything personal. Responding with insults and a demand for more money was completely unacceptable. Based on the unresolved work, repeated inconvenience, refusal to refund the unsuccessful repair, and the owner's response, I cannot recommend this shop.

NEVER, Never, Never, take your auto to this business. This auto place is a Major RIP OFF. Ron wants…read moreto charge you a very large amount of money to do small repairs like changing out a fuse. This was the worst place to get your auto fixed at. Don't take your auto there....save your money. I only added 1 star cuz I had to.

Call for an appointment to have my brakes looked out and possibly my rotors turned he said yeah…read morebring it in tomorrow morning first thing. Had my there at 7 am, I didn't hear anything until 11 where he called, said that the brakes all needed to be done and Rotors. Didn't hear anything so called at 10 to 5. He thought it was gonna be really close and he would like to keep it till the next day. So I waited until 1015 the next day and. Allied and he said the there was noise in back driver side and that the emergency brake was broke or something was wrong withit so he couldn't send. He couldn't honestly send it home until That was fixed and I said how much is that he said 40 $, and typically to replace an emergency brake it's $200- $400 I'm wondering if they didn't do something wrong that made them replace it. so I'm guessing that his mechanic broke it and I'm paying for it. It is now 1pm and I still have not heard from Ron, the repair manager. I am going to drive over there and see what's status, extremely disappointed in this repair shop. A four hour job has now taken 16 hours. When I talked to the mechanic, and my truck was from Minnesota, said he had to grind off the rust around the brakes. I do feel better, seems everything was good on the job and they didn't charge extra after initial estimate. I do believe some was my part, thinking it was an afternoon job and when it took two days, it cut into my weekend plans, but I also didn't tell shop I needed truck Friday morning.

I found these guys on Yelp initially and have been coming here for years now to service my…read moreMercedes. They are friendly, honest, and always reliable. This is such a rare quality in a mechanic. I wouldn't trust any one else with my car and I highly recommend this shop for any of your auto needs! Thanks guys! You are a real blessing.

Took my 2002 Mercedes ML320 to them for new oil pan gasket (leaking). They replaced and it…read morecontinued to leak. When I took it back, they said it was because of overfilled. Drove over 1600 miles and upon returning home is still leaking. Find being overfilled, very hard to believe, previously found no fluid leaking from above transmission. Don't take your Mercedes here, they appear unable to repair them and will just try to give any other reason, when they can't fix it

I been useing this shop for 15 year's good work and good prices and a friendly family shop that…read moredoes care.

Cocos Auto Garage is awesome. Tony is very good at his job and communicating with his customers. I…read morerecommend if you have any issues with your vehicle to bring it to Tony. His prices are fair and the lowest I have seen anywhere in Mesa. Very friendly environment.

Driving my sons to school one morning I stopped to get cash for their lunches at the ATM and my…read moredrivers side window got stuck in the down position. The motor crashed. I went to one repair shop and they couldn't get me in for a few days. It would not be safe to leave my vehicle open so I needed it fixed right away. I searched for someplace close by and came across Affordable Automotive Repair. I gave them a call and they said they could get me in right away. Tim was fantastic and friendly. Gave me a quote before the work was done. It was reasonable. My window works great now! However the reason for my top notch review is the customer service I received. I received a text message thanking me for my visit and that they appreciate my business. I received a follow up text a month or so later asking how my vehicle was running and to make sure everything was still good. This blew me away! I've never had a business follow up like that before. It is refreshing to know that a business values its customers this way. I will be taking my vehicle back for any needs it may have.

HORRIBLE SERVICE, THEY WILL ROB YOU!! My mother in law came…read morein for a simple oil change, and they came back saying she needs to spend $1500 on new struts due to them "leaking", on a vehicle with 30k miles, and an alignment. I've been working on my own vehicles and others for over 10 years. She brought the car to me, NOT A SINGLE LEAK ON ANY OF THE STRUTS, and 0 sign of an alignment being needed. Almost looks like they sprayed PB blaster on the strut to make it look damp. THESE GUYS ARE FULL OF SHIT! 0 wear on her struts, 0 irregular wear on the tires, 0 signs of any of these service needed. IF YOU COME TO THIS STORE, BEWARE!!!

I would definitely recommend them. First time here. My car stalled a couple of times on a long…read moredrive from Sun City AZ to East Mesa. While there I had them do some other basic maintenance. Great service, very fair price. I felt very comfortable with what they told me regarding my car. I will go back for whatever car service or repair I might need going forward.

This shop was close to where I broke down! Thankfully I chose the right shop! They couldn't work on…read moreBMW so that didn't help but they were professional and communicative with me with the limited interaction that we did have! Fun fact, I think you have to have a beard to work there- lol.

Update: received a call back and they actually do provide general service on BMWs and were able…read moretake in my X3 today. They were able to take a look at a couple of the diagnostic messages and determine my car is in good shape. They were very generous with the service provided. I would certainly bring my vehicle back for service when needed. A good experience, a clean shop, professional and knowledgeable people. Initial review: I called and asked if they service BMW's (X3) and was told "unfortunately we do not." More of an fyi ... experts, just not on all import autos.

I recently moved to the valley about five months ago, and as time goes by, our vehicles require…read moremaintenance. As I generally try my best to stay away from the dealership, I took to Google and Yelp reviews to find a reputable shop to perform maintenance on my vehicle. My search brought me to Import Auto Experts. Making the appointment was a strange experience. I spoke with someone named Jeannie who was very pleasant on the phone. I informed her that I wanted to schedule an oil/filter change and a battery replacement. She scheduled me and attempted to end the call (in a very professional way), but she never asked for the year/make/model of my vehicle which I thought was weird, so I spoke up and asked, as I wanted to ensure the technicians were using the parts that that I requested. After I asked, she sounded surprised at herself for not asking. No big deal at all. Within a couple hours, she called me back and asked which battery I wanted to purchase. She provided prices, but no information on the battery specifications, so I had to specifically ask. Again, not a huge deal, but I'm used to this information being given up front. Accessing the shop was easy, and there was lots of parking. Their waiting area is nothing special, but it was clean and quiet. I was the only person in the waiting area, so it was fine. If there were more than a few people in there, I don't think I'd want to sit there. Too cramped. After I checked in, I gave my keys, and they said they'd let me know when it was ready. I thought it was strange because they did not have me sign a quote before beginning the work. I thought this was required by law, but perhaps it was a state law and not applicable in Arizona. Also, if something regarding prices changes after the vehicle is in the possession of the shop, I thought they had to contact the customer to let them know of the additional costs before starting the work. Anyway, I basically went in without actually knowing the exact price for the quoted work other than the battery and battery replacement - which turned out that the quoted price I received for the battery was $130.99 and my paid invoice says that I paid $143.99. I personally don't care that much about $13, but if some people might, so that's why I'm mentioning it. I didn't speak up about it at the time as they wanted me to pay before I even saw the invoice. It's mostly on me for paying without asking to see the invoice before tapping my card. The bigger disappointments were discovered when I got home. After arriving at home, when I went to gather my things, I noticed that my seat was a little dirty. Nothing that couldn't be cleaned up with a damp towel. Then I noticed there was a dark liquid substance on my door handle. I'm thinking either the technicians hands were dirty, or perhaps the silver foil was removed from the bottle of oil near my vehicle and it splashed on it as it wasn't that much. These weren't big issues as I easily was able to clean it up myself, but the bottom line is there is clearly some lack of processes that either aren't being followed or don't exist at all. I don't take my car in for maintenance/repairs for it to have to clean up after them. Overall, the prices for my oil change and the battery swap were fair, and the work was done in a timely manner. I'll probably go back and give this place one more chance. But if the end experience is the same, I'll probably try to find another shop.

Nice lobby. Prompt service. I may come again if I'm back in Gilbert. Great AC in the lobby which…read moreis essential in that climate.

Worst place to have your vehicle serviced at did work without approval and then charged me 3x what…read moreother shops have quoted and did not let me know what was going on had to pay diagnostics two times along with having to bring it back after they said they fixed it but did not