Technician Oleksandr inspected my washer for approximately 20-30 minutes and concluded that the…read moreissue was the spin basket assembly, stating it would cost $800 to replace. As any reasonable customer would, I asked for a breakdown of the cost and an explanation of how he determined that this specific part was the cause of the problem. He was unable to explain and instead dismissed my questions by saying the washer was old. I followed up by calling the company directly and asked how the same part for a 2004 washer could be found online for around $200. The supervisor responded that they purchase parts from a "reputable website." When I explained that the part I found was an OEM part from a reputable source, no explanation was given for the significant price difference. I then requested to speak with a manager, owner, or someone higher up, but was repeatedly told that no one was available. At no point was a clear diagnosis, justification, or cost breakdown provided. This experience gave the impression that the company assigns inflated, arbitrary prices without being able to clearly explain the root cause of the issue or justify their diagnosis--yet expects customers to blindly trust them. After reading other reviews, I noticed a consistent pattern of similar complaints. At this point, it's clear the issue is not the customers.

I was referred to this company by a friend. I called Sunday and had a appointment for Monday…read moreevening. Yuri let me know when the tech was on the way of my house. The tech took off the front of my stackable washer and dryer and in less than 5 minutes said I had a loose washer belt. I asked him how he knew because he didn't run a diagnostic test or anything, he said he just did. The tech said it would cost $250 to fix it and this seemed very high to me. I called Yuri to inquire a price for the belt and a teacher discount. Yuri would not give me the price of the belt, so I quickly Googled washer belts and they are under $40. I asked why the price was so high and he said labor starts at $225 and that was baseline. I asked why that wasn't disclosed with me over the phone on Sunday and he said the company doesn't do that. So, overall a price for the belt was not provided and only a $5 teacher discount was offered. I decided not to move forward with this company. I do not recommend them and will not be telling friends to use them. I was informed, even with a receipt the cost of the product would not be provided.

I've had really good experience with this company. They quickly responded to my need via the…read moreThumbtack app. I was able to schedule a tech within a reasonable amount of time, on a day and time that worked for me. The tech was ontime and friendly. He quickly identified the issue with my Range Hood, and fixed it. The price was in alignment with what had been quoted to me. Great experience and I'll continue to use this company for my appliance repairs--they're definitely reliable!!

Service tech arrived quickly and was very quick to diagnose. Needed a part (control board, isn't…read more that always the case?) Tech returned two days later, fixed washer quickly. As far as value, it cost $400 to fix, a brand new washer, exact model was first sake at Lowe's for $480. So hard to say if it was worth cost. Which the current washer is under 2 years old.

I had a good experience with this company. I needed my fridge fixed. I made an appointment easily…read more They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable. I had a good experience with this company. I needed my fridge fixed. I made an appointment easily. They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable.

STAY AWAY FROM THIS COMPANY!!!!! If I could give negative stars I would. I have a dryer that does…read morefour way venting. I needed it switched from rear to side venting. When I called they said they could definitely do that and scheduled me. The person they sent was AWFUL!!! He had no idea what he was doing, pretended like he did until he got the whole dryer taken apart and then said "oh you can't side vent this because there's not a hole here" when there is a knock out clearly marked and it says it in the manual that you can do it. Then he tried to charge me $79 for not knowing what he was doing. When I refused he got very aggressive and more rude. He called me stupid and threatened me when he left, repeatedly saying he "would see me soon". As a women it was TERRIFYING. Im really glad my husband was here but I would be so scared if he was in the house with a woman by himself. Frankly, call literally ANYONE ELSE before you call these horrible people. Also, in case they try to say the dryer isn't four way venting the model is GTD58EBPVDG It literally says it in the manual.

Great products, great service from the staff. You'll pay less than half of what big box stores…read morecharge. Maybe a little dent but the price makes up for it. Be sure to call before going there. I highly recommend Alpha.

Was able to repair my washer one day after contacting. Arrived within established window, with…read moreupdates prior to arrival. Great communication. Showed what the problem was and how to address in emergency. Cost was in line with expectations. Strong recommend.

Buying some things and pricing don't match. Not only did I have to do their job price matching…read moretheir own tags. And take photos for them but I had to go back and take a clearer picture of the date. So you expect your customers to do the work for you. Customer service is not what it once was. Update: after waiting a bit for one of the managers they did change the price. But it just wasn't a great experience. I have bought a lot from this store and typically don't have an issue. I guess it depends on who is working.

You would think if you're looking at the inventory for the Denver NC store and it says there are 5…read moreblack roof turbine vents in stock you would assume that means 5 on the shelf at the Denver store correct? Not here, I go down there to get 2 of the 5 the computer says was in stock only to find out that 5 in stock doesn't mean on the shelf at the Denver store, but 5 sitting on a warehouse shelf somewhere. WTF!! Don't you think that needs to be clarified online? But oh no not at Lowe's. So was going to have to order them and wait a week or more for them to arrive, I got lucky that my roofing contractor was able to find them on the shelf in the Gastonia Lowes because at that Lowes when they said they had 6 on the shelf, that's where they were, on a shelf in the store, not in some warehouse. I really, really wish there was a Home Depot much closer to my house because this Lowes here in Denver really sucks and, if there was, I would never step foot back in this Lowe's ever again!!

I have had my eye on a particular bed frame for months. I've searched many places and been told it…read morewould be months to order. Ashley took my info and looked into it for me. A couple days later, she had the bed. She put in the effort and we greatly appreciate it. Great customer service Ashley!

My husband and I had a wonderful experience purchasing a mattress at Sweet Dreams today. We are new…read moreto the area and had heard good things about this store. We were not disappointed. Bob was extremely helpful and led us through the process of choosing the best mattress for us. He gave us some info and then let us try out the different mattresses without being overbearing. We will recommend this store to all our friends!

I rarely shop her but at least twice a year, we go through our closet and take some of our gently…read moreused clothes to Goodwill. Been more lately since I went on a diet and lost some weight and nothing fits but before I buy replacements, time to clean out the closets and make room. My eldest son is a big fan of Goodwill, and I think half of his wardrobe came from Goodwill. It's a clean store, well organized and from what I can see, the quality of the merchandise is very good. Considering where we live, we live next to some high-income areas and that is reflected in the goods being offered. Looking to stretch your budget, this might be a good place to start.

Although I didn't purchase anything, I found the store well stocked upon arrival after 6PM on…read moreopening day. I had heard about many purchases earlier in the day. I didn't need anything but decided I should ease my curiosity by stopping in for a look. The parking lot was full and the patrons in the store were buzzing around with carts full. This is a clear indication that this store was much needed in the Denver area. I am ecstatic that shoppers appeared to be having a great time in the store.

Wow, wow wow!!! the selection of plants perennials and fruit trees is amazing! The hanging baskets…read moreand potted plants that are put together are out of this world! Everyone is so friendly and happy to help and answer all your questions. I don't know how they manage sometimes but they do their very best to satisfy all the customers even when they are slammed with customers. And the top all of it off is the unbeatable prices for everything they have!! You Gabe to see or to believe it! Tara, Shaunie and Susan are awesome!

I've been shopping at this place for years particularly when I had a garden. I would drive over…read morefrom Cornelius several times during planting season. Good selection of plants both for the garden and ornamentals for the lawn and good selection of indoor plants as well. A lot of hard to find varieties as well. We just moved to Denver NC which is only about 4 miles away. I started to see advertisements for fall cruciferous vegetables such as broccoli, cabbage, Brussel Sprouts etc. Checked at Lowe's yesterday and they were sold out so I decided to drive over to Mikes. July and August were very hot and dry and it took a toll on Nurseries and Mikes was no exception. They as well as other Nurseries with the exception of Lowe's are holding off on stocking these plants for another couple of weeks. I can wait but will be back. By the Way, as evidences by their sign out front, the do have a sense of humor.