I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

I moved into my new place yesterday and had the pleasure of meeting Carlos and Jonathan. They were…read moreabsolutely amazing, from the time we met to the time they left they handled me and my items with care and professionalism. They kept me informed throughout the process and were extremely trustworthy and personable, especially when I had to run out of the house to handle something leaving them alone and when I ended up having more items than originally planned for the move. I am extremely happy with the results and will definitely be using and recommending them to friends and family in the future. Thank you Carlos and Jonathan for your help! Overall, my move was a little over $800 (took about 5 hours with 2 movers for a local move from a 3-story townhome to a 2-story condo ) and I gave a generous tip considering the amount of work they did. Services: Furniture disassembly and reassembly, small furniture moving, wrapping pictures, mirrors and frames, moving storage boxes.

As I read all of the overwhelmingly positive reviews, I have to wonder how I could have had the…read moreexperience I had. Could I have avoided the stressful outcome I endured by just asking them upfront if they would move all of my boxes? If they would stay on the job until it was finished? It may sound silly to ask this of a moving company, but read on. I'll start by saying that the three men who handled my move were mostly professional and careful for the eleven or so hours that they worked. Also, I significantly underestimated the number of boxes I had to move. Serena was very helpful when I initially contacted the company. I provided an inventory of my belongings and some photographs and she worked out a quote that was agreeable. On moving day, her team showed up on time. They were all personable and receptive to my requests. By early afternoon, the moving van was filled up ... but there were still about a hundred boxes in the old house. Suppose the new house didn't have enough room for everything? I asked if they could help me take the remaining items to a storage facility. They pointed out that by the time the van was unloaded, regular offices hours at those facilities would be over. The new house was about a 20 minute drive from the old house. I left in my car and the movers left in their van at around the same time. I arrived at the new house expecting them to be right behind me. For quite a while, they didn't show. I tried calling them but they didn't answer. After about 45 minutes, they arrived. They took a break for lunch. That's fine. Why didn't they just tell me? I labelled each of my boxes with the name of the room where I wanted it to go. For the most part the movers put the boxes in the correct rooms. However, the next morning I could not locate my toothbrush, razor, and a number of other items so I had to purchase replacements. They also dented a wall when moving the couch. They compensated for this by deducting a credit from my total bill. Sometime between 7:30 and 8:00 pm, the men had finished unloading the moving van. The boxes were distributed fairly evenly throughout the house and there was still free space remaining in each room. The team leader started preparing my bill, so I thought they were done for the day. I settled the bill and anxiously tried to figure out how I was going to get the rest of my boxes moved. Was I going to call another moving company? Rent a cargo van? Over the next week and a half, I made ten trips, usually after work, from my old house to the new one, squeezing as many boxes as I could into my little sedan. I finally got the last of the boxes moved. Not fun for an old guy with a bad back. The entire episode left me exhausted and wondering if somehow things could have been handled better. A few days after completing the second stage of my move (and nearly two weeks after the first stage) I received a voice mail message from Serena. She wanted to know how things went. She already knew there had been an issue with me having too many boxes for one trip because one of the movers had called the office on the day of the move to advise her. In her message Serena said that the office was currently closed for a holiday but that I could call her on her dedicated line. Unfortunately, she didn't realize that her line had been switched off for the holiday and was not accepting messages. A day or two later we did manage to connect. Serena was careful to ask me just a few general questions so as to avoid suggesting that anything had been handled improperly. At the same time, she wanted to know what had happened and what options, if any, I was given. I eventually told Serena that none of the movers offered to make a second trip to collect the rest of my boxes and I believed that was because they did not work after 8:00 or 9:00 pm. Serena assured me that sometimes they worked past midnight. They keep working until the job was done. Except in my case. She also agreed that the three men could have moved the last set of boxes within 90 to 120 minutes. Serena told me she would discuss the matter with the movers and get back to me. But I never heard back from her. I still don't know what to make of this entire affair. I work in customer service and I use all of my resources to ensure the all of my clients' needs are fulfilled. That's what they depend on my for. Of course, if I knew there was an option of making one more relatively short trip to complete the job, I would have gladly taken it. The company would have gotten more money, the movers would have received larger tips, and I wouldn't have faced the ordeal of moving a hundred boxes a dozen at a time by myself. Ouch!

I scheduled a move with College Hunks and was quoted $692 for 4 hours over the phone by their call…read morecenter. No one told me this was only for 2 hours, and I never received anything in writing. The day before my move, I was told the cost would actually be over $1,100 due to a "call center mistake." I had no time to find another mover, so I was stuck paying nearly double. The franchise manager and owner both admitted the quoting issue was the call center's mistake and that there has been multiple issues with the call center company, but the best they offered was a small discount -- still well above what I was originally told. I understand labor isn't free, but it's unfair to place the burden of your internal errors on the customer. I won't be using this company again and would caution others to get all quotes in writing before booking. The movers were great, I would hire them ten times over however I would never conduct buisness with this company again after that initial experience.

I reached out to College Hunks to remove some old patio furniture. The call center said they would…read morecome out and give me a price quote and then we could go from there. I had a window on a Saturday morning from 10:30am-12:30pm. Around 10am, I received a call stating that they were on their way and would arrive around 10:40am. They pulled around the back of my house and within 5 minutes were able to through the patio furniture over the deck and were done. They were friendly and professional. Austin and Eli did a great job and I will absolutely use them again and recommend their services.

They steal and ruined my stuff! Beware on the paper he sends, it will say stop in route. The go…read morefind a rest area, park near the side of the building or back of building and go through your stuff and then meet you at your at house with items ruined. Service, quality, value of their company ALL BAD. I WILL CONTINUE TO INFORM PEOPLE ABOUT THIS SOLOMON MILBURN Solomon M, owner of MDT Towing, approached me when he saw me &my children at a storage unit where he was dropping off a guy's stuff. Solomon refers to his customer who was moving in that day as the "st!inky African guy." I was worried bc I had never used a moving company before due to concerns and fear about people knowing where I live, scoping out my house, & then the obvious which is property damage, and other horror stories I had heard. All of these things I expressed to him & he assured me my stuff would be tied down and that they been in the business for 12 years. Let me add STUFF IS MISSING & broken. I spoke w/ him on 10/15, the day of my settlement, between 8am and 9am, and inquired whether it was too late to get movers. He said no, we'll be at the storage unit at 2 p.m. Now, I'm big on supporting black owned businesses and Solomon and his team showed me more and more why it was a horrible idea. I will never ever! I asked him if he was sure since if so, we could move the timing if necessary to 4. He claimed the timing was great and that I need to pay $40 for holding fee. I had him on speaker phone, and my realtor, title firm, and daughter were all listening. I have pictures of when the invoice was paid and when I notified him that it was paid. I asked him again about the pricing and whether it will alter due to the last minute, and he answered no. He added, "Better yet, I'll give you a discount of $550, with the $40 included." When he first spoke with me a few weeks ago, he quoted $525 and claimed he would give me a discount. At 2 p.m., myself, my kid, & my closest friend were waiting for the movers to come. I sent him a call/text about their location, and he said they'd be late around 45 minutes after I sat there since 2pm. The truck arrived late, as did Solomon, and the movers (2 guys) did not show up until 4. During our 1st talk, I expressed my concerns about movers & asked Solomon if he did background checks while being concerned about theft. He chuckled. I contacted him after 1 1/2 hours of waiting; at this point, he is waiting w/us for his contracted movers after Solomon also showed up late. I told him I had to leave at 4 p.m. since the guys wasn't there to pick up my son & return the Verizon box to kill time. I was only able to pick up my son, never to deliver box back and the movers arrived minutes later. During that time, Solomon asked me could I run him about 7-10 mins up the street to his truck. Again, this is my time wasted 2 hours yet he needed a ride. I should have charged him for gas. Then he gets in the car asking personal questions after noticing my government laptop and card. He then started asking where I'm from and all other questions he shouldn't have asked. Also, sharing w/myself and my BF about how the African he helped got money, etc. He knew too much personal stuff about his clients that he shouldn't have known. During the transfer of my belongings, they had no tarp, straps, or anything to secure my belongings, as he stated--TV, dressers, nothing. My best friend and I did the majority of their labor running up and down the steps. The guy upstairs was throwing my stuff everywhere. Solomon stayed downstairs on his cellphone. We left the storage unit after 530pm-6pm, and just 10 minutes later pulling out of the storage unit, Solomon called to say they needed to stop for 15 minutes to eat. They ate after arriving two hours late. They stopped at WAWA parked near the side and back of the building. We waited 25-30 mins at my house bc they had the bulk of our things. The 2 guys brought items in, we realized that my big screen TV had been severely damaged. Solomon addressed me as ma'am before stating that they worked for more than four hours and that he will not charge me $735. Now, while he behind sat in the car doing nothing, his the short guy asked me why was he there. I told him who Solomon and he said yes. I told him I was not sure because I figure he go to all sites with them and he said no he doesn't go to all the sites with them. Part2- I will use my SM platform to expose them. After unpacking I found broken class from m entire kitchen set. He takes no accountability. Only 2 showed and he said it would be 3. They also asked personal questions and scoped out my house. The owner still had their cameras up around the home and heard the two way talk amongst them. It was a set up.

Servcie was excellent! The three men that came to my parent's house were efficient. They worked so…read morehard and were very carful with my belongings.

Excellent service. Flexible with my changing needs. Responsive…read more Had a variety of items going to different places. They got it all done correctly in record time.

Great guys; lousy service. If you value your property, do not trust it to this company. Out of a…read moresense of loyalty for a veteran owned company, I hired them twice. They snapped a piano leg on the first move and ruined a 2nd on the subsequent move. The piano's finish is also ruined in five or six additional places, requiring a total refinishing. They also broke a mirror and one of two adjustable dumbbells. If you hire them, get the full-on insurance for total replacement value. You are going to need it.

5-stars on everything from professionalism, care & concern, responsiveness, efficiency, politeness,…read moreand much more. McKendree was able to complete a medium size, short notice move (same day as initial call), climb 3 flights of stairs (min. 32 steps plus platforms) with care. Impeccable manners. I cannot thank McKendree enough for their responsiveness and efficiency. Good job!

Wow I can't say enough about this company!! They were professional and very accommodating from the…read morebeginning. We weren't able to give much notice but they were able to move some things around and squeeze us in on a day they were booked for. We were told they would shoot for between 2 and 3 pm. The day before our move, we were exhausted and not prepared. We called McKendree and asked if they could add another guy, because we were not even close to being prepared enough for the movers to come. The owner was so kind and said he could send his nephew (who was working for money for college during the summer) to our house in the morning to help gets us packed. His nephew showed up at 8 am. He definitely had his work cut out for him. What a respectful kind and efficient worker! The movers showed up at 2:15 as promised and worked until almost 11pm. We had some difficult stairs and angles to get around and they maneuvered our furniture delicately with ease. The staff is knowledgeable, friendly and they were hard workers. They all went above and beyond for us. We can't say enough about them. You can't go wrong with this company! Thank you to all of Mckendree Moving. We are so happy in our new home. KJ and DJ

DC Moving Inc. did a wonderful job! Used them for a recent…read moremove for my mother, who was moving to a retirement home and couldn't be happier. The crew showed up on time, wrapped every piece of furniture carefully, and worked nonstop without ever seeming rushed or careless. Nothing was damaged, nothing was lost, and they even helped reposition a couple of heavy pieces in our new place without complaint. What stood out most was how friendly and communicative the team was throughout the process, answered questions, and made a genuinely stressful day feel manageable. Pricing was fair and matched the estimate with no surprise fees. If you're looking for a moving company that's professional, careful, and just easy to work with, I'd highly recommend DC Moving Inc. Thank you to Dan, Rafael and Ostap for making our move so smooth!

Great experience, reasonable price, excellent and quick service throughout the service.read more

I have a real estate team in the DMV. We sell over 80 homes a year. I highly recommend Dragan and…read morethe team at Zip. My clients have been very pleased with the white glove service and careful approach. If they make a mistake and its rare, they fix it. This is the kind of business I like to work with!

Since they won't let me post a review on their website:…read more An awful experience with this company, would not recommend - especially for military deploying overseas. I've had multiple issues which included them mistyping my zipcode so they attempted to pick up my stuff from the wrong address, ignoring my request to automatically charge me for any payments as I would be overseas and have restrictive communication (and when I finally got a hold of them when I saw a building of past due payments, they had the nerve to say they just need a verbal confirmation to charge my card.. when I had done so on two occasions), and finally they delivered my homegoods to my new address WITHOUT confirming a time when a free days prior they told me to be rest assured they would... so my stuff was delivered to a existent apartment unit. Their customer service side of the house is terrible that included poor judgment and no apology. This all happened earlier this month and I told my coworker and leadership to stay look for a different company.

Exceptional customer service! I spoke with David regarding my needs and he assured me that he would…read moretake care of my request and he came through. Thank you! Two professional hardworking young men did an outstanding job. Polite, caring and respectful, who got the job done. We greatly appreciate your hard work and dedication on short notice in supporting our local move. I pray your business grows and you have great success in the future. Peace and blessings, Terria

I combined my local move with some junk removal. The team was efficient and carefully wrapped the…read morefurniture so everything arrived safely. They also did a great jobs with cleaning out my shed at a clear and reasonable price.

The manager Steve was very rude and he hung up on my sister who's 61 years old and she was trying…read moreto explain how they messed the delivery order up which caused her to not be moved. The worst customer service ever!!! Stay away from this place!!!

We had the absolute worst experience with this company. A window in our bathroom was broken while…read morethe packers were there. They were the only people in the bathroom from a walkthrough with the new buyers, and when we discovered the broken window. We filed a claim to get that window paid for. It was denied. My husband called to dispute that, and was sent to Stephen. I have never, in my life, heard a MANAGER talk to a customer the way this man talked to my husband. He came in extremely aggressive, asked why we think his movers did it. When my husband explained that they were the only people in that bathroom from the walkthrough to discovery of broken window, he responded sarcastically, "Well I'm still not hearing why you think our movers did it." He brought up the fact that the packers claimed I brought them things from the bathroom so they didn't even pack anything in there. My husband told him that was not true, as it wasn't, and the manager spoke over my husband, told him he was being aggressive and offensive. My husband was being extremely calm for the way this manager was talking to him. He insinuated my husband was a liar in a very sarcastic way. He eventually hung up on my husband. We received a phone call a few minutes later that they were cancelling our move for the NEXT DAY. Our things were packed, they were supposed to load it up and move it the next day and cancelled it at 5pm the night before. We had to scramble and thank God found another company that would take us on such short notice. So grateful we did and that we did not have to deal with this company anymore. We told our realtor about this ordeal and she put them on a ban list. We have never been treated this way by a company. The window ended up costing $164. All they had to do was own up to their mistake and pay $164 to fix it, and they would have gotten thousands of dollars from us from the move. Instead, they made sure we will let everyone know about the experience we had, ended up on a Redfin ban, and lost thousands of dollars. If you want to deal with movers who lied about me bringing them items from the bathroom, and a manager who talks to his customers in an arrogant, demeaning way, go with this company. If not, steer clear.