There was never a gown alteration or restyle that smashe did not do justice to. I don't know if she is still here but she was the GOAT of alterations. Quality work at very decent cost. read more

I must saw that I am extremely disappointed with the customer service at Alina's. I brought in a shirt to be altered and she basically belittled me. Asked why I bought it so big, asked if I figured I could buy it and she could fix it. Basically she laughed at me and said NO. So I took my items and told her that she a simply NO would have been efficient and walked out. Alina is rude, I will never recommend her or walk foot into her business. read more

Alina is a very unprofessional and petty woman. When I visited her shop to have a few minor repairs, she scoffed at me, used profanity and then gave me a lecture on how she spent 4 years going to school to be a tailor, and that my money wasn't worth her time. I'm astounded this woman is in business. Perhaps whatever Eastern block sht hole she crawled out of needs to teach a few classes on manners and how to treat people. My initial reaction was to slap the spit out of her mouth, however, rather than catching a case, I have resigned to write this review in the hopes I can can save other people from her abusive and obscene behavior. read more

Let's simply say that Alina has horrid customer service! I have a very nice pair of wool boot liners from Germany, something that I thoroughly enjoy while wearing. I was looking for a tailor to reinforce the bottom hem, while visiting Massechusetts this cold winter. Hoping that someone could match the work of the original makers, so I called Alina on January of 2015. She answered the phone, thick accent noted. While attempting to quickly explain my dillema to hear, she cut me off in mid sentence, stating that I was referring to shoes. I replied that it's the interior wool liner, not the shoe itself. Abruptly Alina responded..."I don't give a care about your shoes!". Thus I responded with, "you don't care? Get better customer service". Without me saying another word, she told me to "GO TO HELL". Then proceeded to hang up on me. I used Yelp to find her business, thus the reason for this review. Anyone running a business with that short of a temper, such rude use of the language, and vulgarity, doesn't deserve business from anyone who's looking for respect while paying to have their work done. I recommend you skip this business entirely, there must be a more considerate tailor in the area! read more

I went to her many years ago she was excellent and the suits held up perfectly. Have not needed alterations since. But I went back today and she is the same. Funny and very old school. I will be seeing her more frequently going forward. Just go in knowing she is classic and old school and you will not be disappointed. read more

Alina is an amazing seamstress! I had a blazer and 2 wool coats tailored and they fit my body perfectly. It also helps that her prices are extremely affordable. Highly recommended! read more

There is no better seamstress/tailor anywhere. Yes she is old world and not everyone understands her sense of humor but no-one can say the quality of her work is anything but excellent. Her prices are very reasonable & her work is timely. You will not find a more capable seamstress anywhere .I've gone for 15 years. read more

Alina is very unprofessional and rude. If she went to school for tailoring, she needs to go back to school for proper costumer service! Very impolite and disrespectful. I went to bring my daughters dress to get 3inches short & quote it. She was charging 55dollars. I politely decided to go with another offer from someone else. She continued to mumble and raise her voice " I don't know what these people think, that they come here and they want me to do the job for free! (Chuckled) oh, yeah you want it for $2!! I do NOT recommend her for business at all. read more

Im warning everyone to stay away from this place. The lady who does the alterations is rude and doesnt do good work at all. I went in on one occasion to have some work done on some pants. When I got home I could see the sewing she did was loose and coming apart. So I returned and asked if she could make it right. She yelled and said she didnt do that kind of work and to go somewhere else. I thought, why take the job if it's "not what you do"...lol. After a year I thought Id go back because maybe she was having a bad day, and I did get some things done in tha past there and everything was fine. So I dropped off 3 pairs of pants to have the pant lengths shortened. I picked them up on a Saturday and tried them on when I got home, they were the same length as before. Nothing had been done. The store had closed already so I called first thing Monday morning. She lied and said that she did do the work and that the pants were actually longer than I I thought they were..lol. This was a joke because you could see the initial stitching in them and that they hadn't been touched. I paid her $26 for work she never did. I do not go here anymore due to these bad experiences and I advise everyone to stay away. Her prices are very reasonable but you end up paying by way of the lack of quality work. I go to Quality Dry Cleaning at 1205 Sumner Ave Springfield 783 0987 for all my alterations now. They re reasonable, reliable and very friendly and professional. If it makes sense to you, try them. I think you'll be satisfied. Stay away from Alina's, she shouldnt even be in business. To all those who've had great expereinces with Alina's.....give it time.. I used to swear by her too until I had to endure this...as well as long chatty mindless babbling on her part about complaints I didnt care to hear.There are so many more negative reviews similar to mine in which she's screwed people. And they outweigh any positive ones. Do the math..... What does that tell you ? She should get out of the business. work in the public eye and you cant rely on the support of people if you re going to be unprofessional. I think she should either go on a dating site and get bent over as quickly as possible...or close up her shop for good and save others the headache I went thru..........to all those still believin in Alina's.......give it time.... read more

Unbelievable. I brought her a nice dress from Ann Taylor, where she had to do only little job on. She literally ruined the dress. In addition, while I brought and while I can to pick up she was on the phone screaming each time for more than 20 minutes, and when she talked to me she told me how she hated all the customers in springfield, that they are all on social security, etc. She has manners of an old crazy lady. I left her full 20 dollar bill so that I would not need to wait for her for money back - when she would end her phone calls. I would not recommend her to anyone. read more