Unprofessional, and Completely Disrespectful…read more
I rarely leave reviews, and as a matter of fact, the reviews I did post were all 5 stars.
This experience was so unprofessional, stressful, and mishandled that I feel obligated to warn others.
I brought my car in for an alignment because my steering wheel was shaking. The owner started the alignment, came back and said he had "bad news," that the right front strut and another part attached to it was damaged, which he showed me. He explained the repair; I told him I would bring the car the next day and needed it completed by the end of the day. I asked him what time I could bring it in, in order to have it completed. He gave me a specific drop-off time, promising it would be done by the end of the day.
That was the last time I heard from him. I waited all day for a call and when I didn't receive any updates, I called at 6:03 PM--just after their posted closing time--and left a voicemail. I followed up later that evening. Still no response. The next morning, I left more voicemails at 9:17 and 9:32 AM. Again, nothing.
With no communication and no car, I asked a neighbor to drive me to the shop. We waited for over an hour outside a locked door even though their posted hours say they open at 9 AM. No one showed up. No call. No text. No accountability whatsoever. Eventually, we gave up and went home.
I continued calling. Left another voicemail at 11:59 AM. Still nothing. I finally got through to the owner at 12:13 PM. He casually said the wrong part had been delivered, so he had to go pick up the correct one, and it would be ready by 4:30. He claimed he had tried to call me but said it went to voicemail. That was simply not true. I had my phone with me the entire time - no missed calls in my call log, no voicemail. I asked him why, if he got my voicemail, he didn't leave a message, he had no answer. His story didn't add up, and his tone showed zero concern for the situation he had created.
I was stranded for over a day, stressed, and completely in the dark. I even started wondering whether the shop had shut down altogether. The total lack of communication, ownership, or even basic courtesy made an already frustrating situation so much worse. This shop had been recommended by America's Tire; I've since contacted them and asked that they stop referring customers here.
I understand that delays happen. But not updating a customer, ignoring calls, failing to show up to your business during posted hours, that's not a delay; that's a complete lack of professionalism and respect. A simple call or text, that would have taken less than a minute letting me know about the wrong part, could've saved me hours of unnecessary stress.
And unbelievably, it didn't end there. After finally completing the repair, the owner told me I'd need to come back the next week for an alignment, once the new parts had "settled." He vaguely apologized, saying he had "forgotten" to call me--an excuse that's just as careless as the rest of the experience. We set a follow-up appointment for 1:00 PM the next Thursday. A friend who was with me at the time asked him "are you definitely going to be here?" He promised he would be.
When I arrived: locked doors, empty office, no sign of anyone. I called--no answer. I sat there for half an hour. At 1:30, I tried again and got a message that the voicemail box was full. Finally, at 1:35, the owner called and said he'd be there "in 10 minutes." That turned into over an hour of waiting - 2 PM. A different guy eventually showed up, unlocked the door and said the owner was "on his way." When he finally walked in, incredibly he didn't apologize - he just asked for my keys with an attitude like I was the one inconveniencing him.
The total lack of concern, accountability, and basic respect for my time throughout this entire ordeal was inexcusable. The owner showed no sense of urgency, no ownership of his repeated mistakes, and no regard for how much time and stress he was causing.
If you value your time and your sanity, avoid this place at all costs. There are plenty of reputable shops out there, this isn't one of them.
Lesson learned.
