This review is long overdue. I have been a customer at this location for at least 7 years. The customer service has always been subpar to say the least however the convenience is ideal. My last visit the other day will be my last. I had my brakes done there about a month ago. As we went over the details, he was curt, appeared annoyed and kept telling me that if I didn't comply with add on's that it will void any warranty they offered. That's fine. I understand that. $700 later I was on my way. The other day I noticed one of my tires was low. I stopped by there and stood in the lobby for a good 7 minutes per the usual, with a "we'll be right there" while they continued to answer the phones and help those customers. I understand the phone is ringing however they make a hold button for these exact moments. Finally the same young man that helped me with my brakes came out. He proceeded to bad mouth his previous customer on the phone to his coworker which is not okay. He walked out to my truck and proceeded to tell me that my tires were "trashed" and that they need replacing. I said "okay I'll get an estimate after." He then offered for ME to use their air. Okay, sure sir, I've given this company thousands of dollars but I'll pull in and fill my own tires. a tech in the bay saw me and offered to help. I then asked him if he thought the tires looked bad ( in my opinion they looked worn however there was still tread) he said "no they looked oaky." Now, I will also add that I myself changed motorcycle tires for 10 years and have experience with tread depth and certainly customer service. I would never allow a customer to use my tools out of liability alone. This message is for you Lee. You appear to be actively reading this reviews and yet it's the same complaints. Customers waiting for extended periods of time without acknowledgment at the counter, unfriendly customer service and long wait times. If you want people to come back, you need to make the necessary changes. You have lost my business. The young man that I'm referring to has dark brown hair and a facial piercing. Will is a fixture at this location. While he hasn't been what I consider friendly, he tries more than the rest. This is not a one off experience. This was just the last straw. Do better. read more

Booked 10 am appointment 1 1/2 hours later they hadn't started yet for oil change. After I picked up car noticed no oil change sticker so I can keep track for next oil change. read more

Total waste of time! I had a scheduled appointment at 12:30 PM and was told my car will be ready by 1:30 or 2 PM. I watched my car sit in front of the shop until 1:15 pm until I went up and I asked the worker if my car would be serviced by the time they gave me at check in. He let me know that he wasn't the one that checked me in and that the service ticket says it would've been done by 2:30, still not an excuse for why my car sat there almost an hour past my scheduled appointment. I will not be returning and I did not get my service done today. read more

Came here recently for an oil change/ inspection. The service is excellent. They are thorough and detail-oriented. Sal, the manager, helped me when my car check engine light went on randomly and I was at a loss. He guessed what it was and he was right. I am so grateful to have found this place. Don't miss out! Get your future services done here. You won't regret it! read more

I came here to purchase the life time wheel alignment deal. The customer service was average it would have helped if staff gave me and update on the hour wait after scheduling and appointment. The technician was great allowed me to come in the workshop to show me what he corrected. read more

Had appointment for 11am. Told 1 1/2 -2 hours. Been sitting here for 2 hours & asked how much longer? Told 20 minutes or so. Crappy service . Don't recommend getting the lifetime alignment unless you have all day to sit here. read more

Solid experience getting two new tires put on my car after I inadvertently tore up the old ones on a curb on Saturday evening. I got the car towed to Wheel Works in Walnut Creek as it was the only place open on Sunday within a five mile radius of my unfortunate mishap. I left the car parked outside but didn't leave the keys or a note, as the drop box didn't feel secure. When I called on Sunday morning, they asked me to stop by with the car keys. When I arrived, they drove the car into the shop and inflated the tires to see if they could do a simple patch up. Alas, they were damaged beyond repair. They gave me two options - inexpensive generic 40,000 mile tires ($80 each) or branded 60,000 mile tires ($176 each) designed for wet conditions. I went for the former option, but ended up getting the better ones as they didn't have them in stock! Total cost was a little under $500. Staff is friendly (they let me use the bathroom), which I appreciated. The repair took about four hours. There are coffee shops and restaurants within a ten minute walking distance so killing time wasn't a challenge. read more

Wheel Works - Check in and sitting area. - Tires Near Me - Walnut Creek, California

Customer service is lacking. Jared was not too professional, grumbled a lot, complained about doing his work, regularly put people on hold until they hung up, and was not very clear in explaining the services completed. Cory seemed more capable, but still lacks clear communication. Trying to call this business is difficult, often resulting in getting put on multiple holds with different music until you give up and hang up. I would not recommend this location for services going forward. read more

Not honest business. Brought in my Honda Accord V6 today for oil change. Used the coupon that stated $29.99 for up to 5 quarts of oil. They charged me for 5.3 quarts (needed to pay extra for 0.3 qts), but car manual stated capacity of 4.5 quarts. I was never charged for extra quarts of oil at other places. It was only few dollars extra, but I was very disappointed by the dishonesty. In addition, the service time was super slow. I made an appointment and I was still waiting for nearly 2 hours. There was just one other customer in the shop waiting. While I was there, there were no others showing up for service nor picking up their vehicle. I would not recommend this shop to anyone. You would save both money and time if you were to go to a different shop for service. read more

Wheel Works - Tires Near Me - Walnut Creek, California

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I brought in used tires to be mounted and wanted an oil change. I asked and confirmed before I scheduled my appointment. I was then told they don't mount used tires when I arrived. Wasted my entire morning. Go to America's Tire down the street! They mounted and balanced the used tires without a problem as they were almost new. read more

Wheel Works repaired my tire that was flat. The next day, I heard a strange noise and took the vehicle to a workshop for inspection and what they found was that the nuts of the repaired tire had not been tightened!!!??? read more

I called in the morning and got an appointment at 2pm for oil change and to change passenger side signal light. I came in and was told that my appointment was not approved and so he will not be able to work on my car. I thought when I made an appointment it's already confirmed. What kind of policy is that!! So I went to JIFFY LUBE!! No phoney appointment needed. read more

Where to even begin with this place.. it has got to be the worst shop and worst managed shop in Walnut Creek, if not maybe the whole Bay Area. First off every time you come in you just have to stand there, doesn't matter if they're busy, not busy, doing nothing.. it does not matter. There will be zero acknowledgment that a customer/human being has walked in the door and is standing right in front of them. This can go on for as little as 5 minutes and in my experience as long as 20. If you attempt to speak to them first with any type of inquiry at all, they will absolutely snarkily snap at you. Unfortunately this is just the beginning, the service that follows gets even worse. Appointments means absolutely nothing here. I brought two vehicles in to get an alignment and tires on one. After that with rotations and recheck, you're stuck having to deal with this absolutely awful company or going somewhere else and paying for the services again. The absolute earliest they have ever started work on one of the vehicles was 5 minutes before they said everything would be finished. Other times you come back when they say to come back by and the vehicle hasn't even moved, meanwhile the ship is empty and nothing is being done inside. I ask up front, I don't really care how long it will be and all I want is the truth or the best they came do but it's just always a lie. I literally cannot even comprehend how this place is seven business unless they're subsidized or just a friend or something else. It's as if the people who work here could not possibly care any less than they do. Save yourself the headaches any other shop. read more

Had an appointment @ 8:am.Service person trying to sell me expensive tires.i stuck with my orig tires that i prefereed.11:30 Am i was still sitting at the lobby with nobody wants to help me.Worst detention of my life without them servicing my car.I even pleaded these guys to help me.I wish I could sue this wheelswork for wasting my all morning read more

I totally recommend this place I love wheel works in Walnut Creek the team is so amazing their customer service skills are so good that off to the store manager for training and developing and forgiving a good quality service read more

They saved me $1500 by noticing that my tires didn't need changing, even tho the BMW dealership said they did. Thx!

I came for a simple tire install and alignment, tires were delivered by Tire Rack. - it took 5+ hours - wheel balance is not good, vibrations in the steering wheel above 80mph (this car is taken on the racetrack so yes, it regularly exceeds those speeds) - tire pressures set way too high - alignment was very off. I wrote down specific instructions on the degrees I wanted toe/camber/caster to be set at and they were off by a lot when returned to me. Even dealerships I go to can nail it within 0.01 degrees of what I request while this shop was almost 0.2 degrees (20x worse) off the mark and just said "it's hard". - damage to one of my wheels Maybe this kind of shop is okay for 90% of people out there but if you actually care how your car drives, or value your time, do not go here. read more

Wheel Works - Damage to wheel from install - Tires Near Me - Walnut Creek, California

Don't even waste your time with this place. I had a scheduled 8am appointment to get my tires replaced. To ensure that it went smoothly, I went in the day before, spoke directly to the manager to confirm the time, the tires and cost and told him I would be there at exactly 8am the next morning. I arrived the next morning at 7:50am and the front doors were locked even though they are suppose to open at 7am. So I went to the service area arounf the side and was told by the one person there that there was no one there and that he wouldn't be able to service me that day. So I asked where the manager that I spoke to yesterday was and was told it was his day off. The management of this establishment should be fired. read more

Would definitely go back! They were honest About what needed to Be fixed. Referred by a friend who has been going there for years read more

I love going to Wheel Works in Walnut Creek. Associates are always friendly, attentive, very professional and fast.

Saul demonstrated a terrible customer service. Did not acknowledge me at all. Completely ignored me. Do not recommend taking your car here for service. These guys need to step it up terrible customer service read more

It was clear my tire was leaking, and it needed attention right away. I was able to drive to Wheel Works. The person who helped me was courteous, personable, and knowledgeable about what could be done. The process was paperless and easy, I left the car there and picked up when ready! I really appreciated the email updates, and the car got an inspection of some basic and important equipment and safety things while it was there, such as the brakes. So to sum up, great service with good prices. I'll be back! read more

Unfortunately I have been here for several hours hoping to get a tire fixed that acquired a nail yesterday. I went outside to see if the car had been moved and after two hours it was still sitting there. No one has bothered to give me any info on how much longer it will be. I finally asked if I should just call Triple A and they said "oh your car is next so it shouldn't be long. That was 30 minutes ago and no communications from anyone yet! Hmmm read more

Had a low pressure tire, they fixed it for free. Came back to get my oil change and check up. The guy on the phone was friendly, told me about the deals they have. $150 for synthetic oil change, tire rotation, and general inspection is not bad. I've gone to Wheelworks in Daly City,CA and have always been happy with their service. read more

I stopped by to get an estimate on new tire pressure sensors. I got an "off the top of my head" figure (that wasn't even close as it turned out) and a promise to call me to set up an appointment when they had the time to install the sensors. I never got a call back and got the sensors installed at another location at a MUCH better price. read more

DO NOT COME HERE ! My husband took our car here to simply fix a flat tire with a nail in it. He talked to someone and made a 7:00AM appt. Upon arrival the person he talked to advised it will take 2-4hrs since he has an 8:00 appt and also other spots, but isn't that why my husband scheduled an appt as well to be seen at the appt time ???? To top it off not to long after he left they called him back talking about "we can just patch it up" so you would think that would take less time ..... NOPE. After 4hrs passed, my husband kept calling and calling. Guess what no answer. No update. Thank god I was able to drive him after I got off work which is 30mins before they close, and get this looks like our car was already finished. So why no call for us to pick it up ? Why no update ? Why no answer when we called multiple times. My husband also said when he was in there to pay. No apology, no consideration, and when the phone rang no one answered that one either. I wish we read the reviews before going. Very unprofessional. They actually have good rates but not worth the way they handle business. read more

The worst wasn't the door dent we got when our Honda Civic was parked by their employee in a parking spot that is just too narrow in their parking lot and denying responsibility when it was in your care, custody and control.   The worst experience of my life dealing with their lender CFNA!!  I am looking into suing Wheel Works and CFNA in a class action lawsuit due to your deceptive business practices luring customers into your 0% financing and tricking them later on by unilaterally stopping automatic monthly payments on your end after six months. It's unconsciable, dirty play, deceiving and totally unethical!! The only reason why you stop the automatic payments is hoping that the consumer doesn't notice then gets hit with late fees and interest charges.  I will continue to post negative reviews and urge others to do the same. Shame on you guys! Dirty rats you are!!! Scott Santos read more

My partner took his car to Wheel Works for an oil change, general checkup, and to check the rear brakes. We made an online appointment for 10am on Wednesday, when he arrived they didn't even know he had an appointment. They said to call them when you make an online appointment because multiple people can book the same time, which completely defeats the point of an online appointment system. They said that the appointment would take an hour and a half to 2 hours, and that they'd call him when it is ready. 2pm rolled around and there was no call, so he tried calling them twice and no one picked up. He called again at 4pm and they finally picked up. They said that the breaks are thin and that they'll need to be replaced and the car will have to stay overnight and "will be ready in the earlier half of the day" and cost $402 for everything (oil change, check up and breaks). At 2pm the next day he has still not received a call from them, so he called them and they said they are putting the wheels back on the car and it should be ready by 2:30. At 2:45 he received a call stating that they PUT THE WRONG BREAKS ON! They said they ordered that right breaks and "made sure it's the right ones this time". It'll be ready by 10am the next morning. At 11:30 the next day he gets a call that the car is ready for pickup, when we went to go pick it up they asked us for over $500 for everything. My partner said that's ridiculous and talked about the price he was given over the phone another wheel works employee (we think it was a manger) came out and raised his voice at us saying the correct price must not have come over the phone. The guy "generously" agreed to deduct the price of the oil change which still put the total a decent amount above what we were told over the phone. My partner reluctantly paid and we left the shop. When we got in the car the parking break was off while parked on a hill. We then found out THE PARKING BREAK WAS NOT WORKING. My partner went back in the shop and a mechanic demanded the keys and said he was going to take car of it. The sped the car into the garage. After about 10 minutes we handed the keys and told we were good to go. We will not be going back the Wheel Works Walnut Creek and strongly advise you trust the copious amount of negative reviews. read more

Scheduled an appointment 5 days in advance and showed up on time. Was told upon arrival a technician was sick and therefore they can't take online appointments. I cleared my schedule and took the time to drive 2 cars there. Professional thing to do is call/ email and warn your customers that they won't be serviced, even with an appointment, and to not waste their time. Poor management = poor service If you do come here, don't trust your appointment it clearly doesn't mean much. But I suggest you go elsewhere. read more

I scheduled an appointment for 9 am for a set of new tires and a oil change. I arrived at 8:40am, it is now 10:40am and my vehicle was just pulled in. My vehicle wasn't finished until 12:50. Do yourself a favor and steer clear away from this place. At no point during my stay was I notified of the progress, or why there was such a delay. I wouldn't give it any stars if I could. read more

F¥ck this cheapo chain shithole! Nothing but crap service, every time!!! Paid for a lifetime alignment and every time the car pulls to the right anyway-possibly something else wrong? Hello! And they are rude as hell, ignore/disrespect all appointments, every time. I hate these SOBs so much!! And I have been going here for like 10 years because the one store in Vallejo is cool. POS. U get what you pay for-$15/hr jackasses monkeying around in your car. Good luck! read more

I had an appointment. I came back 1.25 hours later and they still haven't started on my car! And, they're not that busy. Very poor customer service. read more

I made an appointment with Wheel Works several days ahead to have my tire fixed, an oil change, and get new windshield wipers. On the day of service, they didn't have my windshield wipers and said it would add a few hours to my appointment if I wanted to wait for them to order them. They did the oil change by adding almost a fill quart of oil over the amount required. I didn't get far before my car was filled with smoke and burnt oil smell. I went right back to Wheel Works. They drained some of the extra oil they put in. They never even looked at the dip stick! They said, "Don't worry, the oil will burn off!" I had to drive the 50 miles home choking on smoke and stench! So they failed on 2 of the 3 tasks. Also, the customer service was non existent! read more

Came in to ask about getting my tire patched and the bald man up front didn't even look at me while I was talking to him... like who does that? He said "I don't do teslas" all while looking at his monitor and when I left he still had his eyes glued to his monitor. read more

Had an appointment for 11:30. Car didn't get put on the rack till 2. Drove the thing less than 50 miles when an upper control arm bolt fell out and almost sent me into the wall. Found the other 3 control arm bolts loose. Went back there today for a refund and realignment. The tech made all the excuses he could, not once owning up to his mistake or apologizing. I've been a Les Schwab customer for years but needed to get this car done on a Sunday when they were closed. tried Wheelworks out and regret my decision wholeheartedly. If you're looking for a near death experience and a refund, this is your place! read more

I'm done with this chain of stores. After spending over $2000 on a set of Michelin Power Super Sports for my vehicle, plus the road hazard warranty, you think they'd take care of me. About a month ago, I noticed a bubble on the sidewall of one of my tires, likely due to the wonderful potholes that the rain has brought. I took it to the shop and no less than three people told me that I should be fine for the lifetime of the tire since I was only halfway through the wear. One month later, and I'm stranded on the highway with a blowout with the VP of my company. After having the car towed to a shop, I'm informed that it will cost $114 to replace the tire. Apparently, their road hazard coverage prorates to wear on the tire. Fortunately, for immediate comparison, another vehicle of mine has a slow leak, but I got those tires from America's Tire. The techs there informed me that their prorated warranty is complementary with the sale of any tire, and their road hazard replaces tires for free. If they had sold me the tires and noticed the bubble, they would've replaced it immediately at no cost to me. Lastly, I'm sure WW chipped the paint off of my HRE wheels. But I have to come back because I have unlimited alignments on my car and of course my new tires will still have the road hazard warranty...through WW... read more

Wheel Works - Bubble and chips - Tires Near Me - Walnut Creek, California

I went online to their website, chose the tires that I want to put on my car, made an appointment to be installed. However, when I arrived, they said the tires I have purchased were not available because they were discontinued. They don't have the tires that I wanted to purchased, and they try to sell me equivalent ones for $50 more each. They made it sound like I was foolish to go online and book this appointment. How come a merchant has no knowledge of what the customer dealt online? They had more than enough time to notify me. I wasted time on this kind of business and there was no apology. I will never use this company again. read more

I took my car to Wheel Works in Walnut Creek to check on a flat tire because the tire is frequently getting low pressure. They charged me $18 and claimed they did not find any leak. I then took my car to another tire shop nearby. This shop was able to locate a simple nail and repaired the tire in less than 30 minutes. The Wheel Works person who performed the tire check was completely incompetent, and they dared to charge me $18 for the checking. DO NOT go to Wheel Works in Walnut Creek. read more

Awful costumer service!!!! Don't bring your car here. I had a 2 PM appointment at 4 they let us know to wait 35 more minutes as they didn't finish the oil change while the car was outside they didn't even start working on it. They lied and didn't apologize. Terrible experience. read more

I riper my tire sometime in February of Sunday late night and next morning it was some kind of bank holiday. This place was the only place that was open and they took me in without appointment. I had to leave my car there all day but I was happy they had the right tires and were able to help me. Today I drove off with my garage with a low pressure in tires and end up discovering nail in the tire , again called this place and they told me to bring car in even though they were fully booked , again had to leave my car till shop is closed but happy they were able to help. read more