My car was shaking when I went over a certain speed and I thought I needed an alignment. I have always taken my car to the dealership for all service, but recently I went to Big O to repair a nail puncture and I was very happy with the service. This time I talked with Cody who said that I actually needed the tire balanced. (I didn't really understand if I needed all tires balanced or fewer than all four, but I didn't really care because I knew I wanted them all balanced.) I came back a few days later to get the tires balanced. Cody helped me again. The lobby was very busy and he was the only person working but he did a good job helping everyone as quickly as possible. I chose to have all 4 tires balanced at a cost of $25 each. I left the car and it was ready within a few hours as promised. No additional costs or issues. My car now drives super smooth! Although I see that there are a lot of negative reviews, my experience has been very different. After two experiences with this Big O Tire store I'm very happy with the customer service and the work performed. I would definitely recommend them. read more

I came here on a same day appointment to transfer my current tires onto a new set of rims. Brandon was very helpful and professional. An exceptional experience here at the Walnut Creek big o tires. read more

Big O Tires - 19x9.5 work meister with 235/40/19 tires - Tires Near Me - Walnut Creek, California

After a less than positive experience with another tire company I came to Big O. Their knowledge, service, efficiency was wonderful. They were very up front with my options, didn't try to over sell me and provided a very positive experience. read more

I very much appreciate that this store is open on Sundays - its rare to have a big name shop open on Sundays; got two tires mounted and balanced super quick and work was top notch. Highly recommend this shop to anyone looking for quality work. read more

HORRIBLE experience from beginning to end, including appointment, availability, prequalification for financing, inspection, communication, service, follow-through, and payment. STAY AWAY FROM THIS PLACE!! read more

I recently had a frustrating experience that I think others should be aware of. I went in to fix a flat tire, expecting a simple and affordable repair since I had just bought the car and the tires are practically new. Instead, I was told that not one--but two--tires needed replacing because they were "almost bald," which made no sense given their condition. On top of that, I was advised to get an alignment I know I don't need, and was told my brakes needed replacing--even though I had them inspected right after buying the car and was assured they were new. What should have been a straightforward $120 fix suddenly turned into a quote of over $1,000. It felt like they were trying to take advantage of the situation, assuming I wouldn't question their recommendations. If I had trusted them without thinking twice, I would've paid for unnecessary work. Be careful out there--always double-check and don't hesitate to get a second opinion. Not everyone has your best interest in mind, and some places seem more focused on commission than honest service.  -5 stars read more

Brian made my flat tire last min walk in feel quick painless and was very professional. Turned the car around in less than a day and for that I am very thankful and highly recommend Big O in WC- thanks! read more

I went there approximately 2 weeks ago and then today the battery on my car was dead. And I asked the AAA guy if that meant they didn't check the battery and he said yes. Meaning they didn't do what they were supposed to. read more

We were in a bind heading up to Reno and had a flat. Thankfully the were the only place open and they were very quick and kind to us. There was a kids Halloween movie on that was scaring one of my kiddos and they happily changed the movie. Super nice people and a nice, mom and pop coffee shop next door. read more

My old mechanic recently closed shop so I took my car to big O tires just to check the wheels and because the tire light sensor kept going on despite being properly inflated and they were not only able to fix that issue but also fixed a number of other problems like failing brake pads and leaking hydraulic on my mother in law's 2010 Toyota Camry. Best part is I can actually walk to and from where I live and get some exercise while I'm at it. UPDATE: I have now had all 3 of my cars including a 2012 Toyota Highlander and a 2020 Toyota Prius serviced as well and feel very comfortable returning to them in the future instead of hunting for a new mechanic or taking them to... the dealership where I would doubtless be taken for a very expensive ride! Thanks Brian (manager) read more

So I needed new tires for my Tesla, and oddly when i left Big O tire I felt like i needed to take a shower. Why you ask, my sales person reminded me of a combo between an life insurance salesmen and a use car dealer. I did my research and knew what tire I wanted, I buy the tire and unbeknownst to me he adds in the $249 for replacement warranty, now he wants to sell me a alignment ($250) and mysterious they call me in the shop and say blah blah blah need more money to fix this before we can do alignment, I say piss off and refund my alignment then my tire pressure sensors need replacing, he orders them, and mind you this is a Monday and says they will be in by Friday, Friday came and went, no call I have to call them on Saturday, they don't know me, i tell them the sales rep i had, i get "oh, he got transferred" we will look into it and call you, here it is Monday no call, I most likely wouldn't care but my unscrupulous sales person made me pay upfront. I would avoid this shop I don't say all Big O's suck but def this one on Broadway in Walnut Creek. I would have gone to American Tire but they did not have the tire in stock. So it was own fault and I should have known better but you don't have to. I gave them 2 stars because at least i did get a good price on my tires read more

Been a customer for about 10 years. Always attentive staff and great service. I also appreciate new online scheduling option. s

The assessment of the problems with my vehicle changed 3 times from when I dropped it off to when I picked it up, each time resulting in extensive additional costs. When I pushed, suddenly the earlier problems were downgraded and the more expensive problems were presented as more pertinent. I ended up leaving and having another mechanic review the issues and they confirmed that the issues presented by the Bog O Totes staff were not AT ALL the problem. I almost spent an additional $2k unnecessarily. What that team did is borderline criminal. I've been a consistent big o tires customer for 8+ years and I will never use their services again! read more

The service team took good care of my car and all of its needs. They went out of their way to make sure the experience was great, and I was satisfied as a customer. On top of that the prices were competitive, which I really appreciate. Thank you Big O Tires! read more

I can't say enough about the service and quality of personal attention I receive at Big O tires Walnut Creek. I have visited other Big O tire location, and they do not hold a candle to the honesty and attention that Chris, Mike and Brian provide. The gentleman that do the work are top-notch and very honest and timely in their work. If you're looking for a place for oil changes other auto services or tires, it would do you well to go to Big O Tires Walnut Creek. read more

We've been to Big O Tires several times. The latest was for my son's Highlander. He needed all four tires replaced as they were getting quite bald. We wanted a good brand of tire and yet a reasonable price. Ended up buying the Toyo Open Country tires. Richard and Brian were both very kind and helpful. Jose performed a quick turnaround service even though they were busy. This week, my son's tire indicator light came on, so I brought it back in to check whether the new tires were properly inflated. Yes, they were. The mechanic next checked the spare tire, which was flat, and fixed the problem free of charge. In and out in 10 minutes. Voilà! We will be back for our next car. read more

The Broadway Big-O tire store is a great store. They are honest which, as a woman, is appreciated. This visit turned out to be a little more then we thought it would be, because there were issues that had to be addressed, which they did not know until they checked the car. They could not have known beforehand. But they kept me informed the whole time both in person and through my phone and they are the nicest group of gentlemen you'll ever meet. I don't go anywhere else ever! read more

Went in for oil change and tire rotation. They called me an hour and a half later saying my car was ready. When I arrived they claimed they didn't rotate the tires because they 'searched the entire car and couldn't find the wheel lock'(it was in the center consul). They had my number so they could've called, but instead just chose not to do it and marked it as complete on the paperwork. Asked if I could reschedule and was told to call back and talk to the manager later and would have to repay since I didn't purchase the tires there. Never again. read more

I visited this location when I was having a problem with a sensor in my engine not working. My car was in bad shape and I was emotional because I was far from home and couldn't have a broken down car. the folks at this Big O Tires were incredibly helpful and took care of me even though I walked in on a terribly busy weekend day. They got my car fixed up and let me know what I needed to keep my car running in the future after the damage I had done to it. They were honest and to the point about the service and the price. The price was also reasonable for the work being done. At the end, my car was fixed, I made it home safely, and the car still runs now a couple of months later. I appreciated the humor, kindness, and honesty the staff brought to their work. I really can't express how much I appreciated them and their work. Wonderful place all around. read more

I needed an oil change so I did it online and requested to be waiting for it. I even called the store to confirm the price and time. The time came when I was to get my oil changed as I pulled into the parking spot I glanced at the shops bays. Huh, full. I understand a normal wait but what's the point of having a waiter appointment only to be there for awhile. I waited without be acknowledged I was there as the man was on the phone. I glanced at the waiting room and it was full of people waiting on their cars. Maybe as a prior service advisor at a dealership I expect to much but I'm just thinking if your going to have a "water system " you should have a bay for just that and a tech to do them? Even if it one car a hour, have a system. When he got off the phone he asked my name and then I told him I was a waiter and looking at the shop I asked how long before my car gets done. A hour ar best to get it in. I guess a waiter appointment is just a way to get you in the store. Needless to say I was not going to wait for a hour PLUS for my appointment. No real attempt at empathy for their failure. A true disappointment. Will I ever go back? No. read more

Brian and staff were courteous and helpful in analyzing the reason my low tire pressure. Options were presented and discussed; my car was ready was ready in a timely manner. read more

Mr Chris was AWESOME!!!!!! Walk me through the quality four tires for my Jeep. And what is included - oil change- tire repair- tire rotations etc...... Thank you Laura read more

This review is long overdue. I've been visiting this location for at least 5-6 years. I have always had great service, most of the time it is faster than expected and I totally trust the team. My husband and I have visited this place for tire repair, oil changes, tires, you name it. I've worked a lot with Brian and Geddy. They know their stuff! They always are honest and present you with options and a practical approach. It's nice to know there is a good local shop that I can feel comfortable visiting and asking questions. read more

Thanks Mike for your reply and concern. This happened at your Walnut Creek location, and the date was 12/26 before noon. This wasn't my first experience at this location, but without being judgmental (cause Everyone can be experiencing a bad day), this seems to be common/cultural! Thanks again for your attention & concern. read more

Excellent, fast with great progress updates and helpful staff. Everyone was kind, knowledgeable, and able to help me quickly and get me back on the road. read more

Very friendly and fast service. It was a long wait to get the new tires on, but Rickard has a full menu of movies to watch and kill time. Thanks, Big O Walnut Creek! I'll be coming back soon! read more

Hashim was very helpful in getting me the correct tires, he ordered them booked a time for me to come and also get my car and do it in record time very friendly guy very professional easy to deal with, this is after me calling several other places, not necessarily all about price. It was more about Service. If you want your alignment, done your tires done and a timely basis. I'd recommend big old tires ask for Hashim. read more

Excellent Service. Highly recommend the crew at Big O WC! Knowledgeable and helpful adding non OEM wheels and tires.

First time to this Big O'. I needed my tires changed.. was expecting to leave my car overnight but to my pleasant surprise they were more than happy to get the job done the same day ! Awesome service! Brian and rest of the Staff is super friendly and helpful and I would recommend this place to anyone interested in great service on your car! -B.B. read more

Made 3 pm appointment, but service did not begin until after 4 pm. Why bother making appointments? This is after I had to come back 3 times to get my wheel hub repaired. read more

I was able to set p an appointment at 0730 and a response approving it within minutes. I arrived and informed them of my scenario and Brian was understanding. I was out within a a reasonable amount of time. I will recommend this shop. And Brian is a true asset. read more

I would not bring my vehicle here again. I came in asking for a diagnostic on my brakes because the brake pedal was going all the way to the floor. Instead of actually diagnosing the issue, they told me I needed new front rotors and all four brake pads. I was skeptical since I had replaced them just two years ago and barely drive the car, but I trusted they had done the diagnostic I requested. I paid about $1,250 for the work. When I got the car back, the brake pedal issue was still there, if anything, it was worse. I brought it back two more times, but nothing was fixed, and eventually I started hearing a grinding noise. At that point I realized something wasn't right. My husband and I went back, and we realized they hadn't even done the work we had already paid for. After pushing the issue, the mechanic admitted there was a miscommunication from the front desk and promised to finally replace the rotors and pads, which he did at no additional cost. But then I got a call from the service rep saying the master cylinders had cracks and I needed to pay another $650. That's when I knew they were just guessing. I took the car to the dealer, where I normally go, and asked them to inspect everything. The dealer confirmed the rotors and pads had been replaced as promised, but the cylinders were perfectly fine. The real issue was the ABS system, not the rotors or cylinders. In the end, Big O Tire had me pay for unnecessary work, gave me the runaround multiple times, and still failed to properly diagnose the issue. This place wasted my money, time, and trust. Worst of all, they had me driving an unsafe car while I have two small children. Absolutely unacceptable. read more

They were very busy when I showed up with a nail in my tire. 4 people in line in front of me and the gentleman taking in new customers was incredibly patient & kind. Despite the wait, they had me in & out within a few hours. Everyone did a great job, but I am extremely impressed with the guy at the desk (sorry I did not get his name, but it was Friday morning). I work in hospitality and you cannot train this level of customer service!!! Kudos to your store and team read more

My experience with Big O tires was wonderful. Thanks to Richard and Austin the service was excellent. I appreciate both of you for helping me with helpful advice . read more

Friendly, honest, fast service- I would recommend going there. Ask for Brandon. Nice size parking lot so you don't have to leave your car in front of the repair bays As in other places. read more

Service, quality & value is always good. Very good service. When my tire light is on they just take care of it ASAP.

Brian the service advisor was very knowledgeable,professional and work was completed sooner then estimated completion time .Only disappointment was paying an additional 45.00 that my Groupon didn't cover for oil change.I feel they should notate on Groupon my BMW will cost more for oil change for filter and additional oil.Otherwise I had good experience. read more

I had a very good experience here with big old tires. Richard and the rest of the staff. they were able to repair my car in a timely manner great communication.I am now bringing all my vehicles here and tires from now I trusted establishment. read more

Excellent service. They're accommodating and up front with wait times. Been here numerous times for more than a decade and have never been dissatisfied read more

Brandon was extremely friendly and helpful. I had a slow leak in my tire and they were able to detect it quickly and fix it. I purchased the tires from the store so the tire repair was free, which was great. I would return again if and when necessary. read more