1. Alice Nails & Spa

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    Forest Hills, NY

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    Alice Nails & Spa

    3.0 (52 reviews)
    Open • 9:00 am - 8:00 pm

    Services - Alice Nails & Spa

    Manicure

    Manicure and pedicure

    Nail fill-in

    Alice Nails & Spa Photos

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    Recommended Reviews - Alice Nails & Spa

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    Reviews With Photos

    Katherin E.

    I came in here after purchasing a Groupon deal, upon arrival the lady got upset that I had purchased a Groupon deal and asked me for ten extra dollars for no apparent reason, she was very rude. I could tell she was bothered and made me feel very unwelcome so I decided to walk out without any service being done. PLEASE READ THE REVIEWS AND BELIVE THEM. If you're going to list your services on Groupon and be rude to clients who purchase it then please do yourself a favor and don't list your services on Groupon. Two words unprofessional and RUDE.

    Black Stiletto nails!
    Courtney C.

    Upon walking into Alice's you may be a little put off- it's not your standard quality of decor or really even location. It's tucked away in the back of a hair salon, with stark white walls and a tiny little area. At first I was nervous because I really wasn't sure what to expect but Alice changed all of that. After letting her know that I wanted stiletto nails she took the time to craft the shape in such a way that every nail matches evenly. She checked in with me about the shape and size frequently to ensure that it was exactly what I wanted. Everything about my nails was done with such care- because Alice truly wanted to leave a finished product I would LOVE. Thank you Alice for your beautiful work, and your fantastic conversation. You are so kind and I can't wait to come back.

    Gel powder manicure
    Roz J.

    Despite the reviews I saw from this place, I still purchased a Groupon to try this place. It was a great experience. Alice is a very pleasant lady who engages conversation with her customers. I had to get my old polish removed, so thats Additional 20min soaking of nails and She massaged my back while waiting . Yelp states that this place closes at 8pm but if you text the number, alice will let you know if she can accommodate you later than 8pm. I will definitely come back again.

    Horrible gel manicure
    Josephine B.

    I'm just going to let this picture of my gel manicure give the explanation for this review.

    My forest green mani
    Demar P.

    Came here after purchasing a groupon for a 10.00 mani pedi. The place was easy to find. The space is small but I was the only customer at the time which was a plus. This was one of the best mani pedis ive gotten in a while. Everyone was welcoming and nice. The owner Alice was so friendly and chatted with me almost the entire time. There is also a young girl who works there named Lena and I must say she was absolutely fantastic. From the pedicure to the almost 10 minutes massage. and her lovely attitude, she was phenomenal. The only negative is that they cut a bit too much cuticle off which did leave me with 2 bleeding cuticles so word to the wise, Make sure you ask for minimal cuticle removal or none at all.

    SNS powder gel. Rough spots everywhere, terrible job!

    I came to this nail salon because of a groupon for SNS powder. I met with Alice and although, she's a sweet lady and she initiates great conversation and gave an excellent complimentary back massage. She did a horrible job on my nails. I have had SNS done before and the way she does it is a bit off and seems half assed. I'm guessing I had a great deal on Groupon and I'm getting what I paid for?! Usually, they'll cut your cuticles but she didn't. Also, she filed my nails literally FIVE times. She didn't even dust off all the nail dust or whatever you called it and applied the top coat on. If you could see in the photo, there are rough spots on my nails and tomorrow, i'm seeing another nail technician to take these off because each nail has a rough spot. I can't believe I wasted my money and time here, even though I got a great deal on Groupon... I expected a great job. I know for sure, I won't be returning here ever again. Also, this nail salon is hidden behind a hair salon and there were flies everywhere. The inside of the salon is very messy and I came here when it just opened around 10am.

    Mable C.

    Nail polish quality was alright but after a few coats, it looked very even. Everyone was very kind and JoJo did a very thorough and clean job. For only $8 I definitely can't complain!

    DO NOT GO HERE WORST EXPERIENCE EVER. Salon is dirty and smells very fishy, like please be hygienic at least. I asked for acrylic nails and she just gave me a blob and it's looked disgusting. I sat there for two hours only to leave upset and in tears and when I said I have to go pay my meter because they claim free parking but you need a permit to park on their street. She started another persons appointment like finish me first. DONT GO HERE

    Nails

    Do not go do your nails there, the customer service was horrible and they refused to fix. This nails look like a child did them

    The color is called Hawaiian Orchid, and I got two coats.

    They gave me INCREDIBLE customer service and made sure that my acrylic set was everything that I wanted - I wasn't sure of the shape or color, so Alice worked with me to find something that I ABSOLUTELY LOVED! I would definitely recommend this place to others, and I plan on going back often myself! I never write reviews, but I had to in this case because my service was above and beyond.

    Gel manicure

    I went here right before covid and loved my nails. The lady was a little rough so my fingers were bleeding and scarred for at least a week. But overall I liked the nails. I think Alice did my nails.

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    12 years ago

    Enjoyed the facial! Awesome groupon deal and very friendly staff and customers. Will definitely come again.

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    Page 1 of 2

    Ask the Community - Alice Nails & Spa

    Review Highlights - Alice Nails & Spa

    “Even without the groupon a mani/pedi that amazing will cost you 25 bucks.”

    Mentioned in 3 reviews

    Read more highlights

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    European Wax Center

    European Wax Center

    4.1(352 reviews)
    0.1 mi•Forest Hills
    •$$$

    The manager of this location should not be in a customer-facing management role. Throughout the…read moreyears I've been coming here, I have consistently found her to be rude, dismissive, condescending, and unprofessional. The reason I continued coming back was because my waxer Dolly, was wonderful. She was always kind, skilled, and made every appointment a great experience. Unfortunately, every interaction I had with the manager was the complete opposite. I didn't interact with her often, but each experience was worse than the last. What is most disappointing is that this is not an isolated issue. There are multiple reviews from other customers describing similar experiences with her. During one of our interactions, she told me she had been the manager for four years, and despite the ongoing complaints reflected in those reviews, the level of customer service I experienced never improved. For a business that relies so heavily on customer relationships, the way customers are treated at the front desk is just as important as the quality of the services being provided. It's unfortunate that such a positive experience with the estheticians is overshadowed by poor management. The final straw came when my services were canceled because of a private conversation I had with a former employee. That conversation was never made public, yet it was shared with management and used as the basis for ending my services. I found it deeply unprofessional to act on secondhand information from a private conversation rather than address any concerns with me directly. Rather than reaching out to discuss my concerns or taking any accountability for my repeated negative experiences, I simply received a message informing me that my private conversation had been shared and that I was no longer welcome at that location. There was no phone call, no conversation, and no effort to understand or address the issues I had experienced. If you're considering this location, I encourage you to read the reviews for yourself. My experience was consistent with many of the concerns other customers have shared. A generic, automated response to negative reviews indicating "you're looking into it" does not resolve the underlying issues or improve the customer experience. I can wholeheartedly recommend Dolly and the estheticians who provide excellent service, but my repeated experiences with management have left me unable to recommend this location.

    I wish I can give negative reviews. Extremely disappointing experience at this location, especially…read morethe manager Talesha. After 5 years as a customer, this is how it ended. I had a confirmed reservation under a 24-hour window, received a text at 1:35pm the day before stating my appointment was confirmed (no reply requested), then a separate store-sent text at 5:10pm asking for a YES/NO reply within a few hours. I missed that second text and my appointment was cancelled the next morning with a 50% cancellation fee charged -- despite already having a confirmed reservation. When I went in to discuss this with the manager, Talesha, her explanation was that the first text is an automated corporate message and the second is a separate store confirmation, and that since I've received these texts for years and it's all logged in their system, missing one was my fault. But by her own policy, this second confirmation request came less than 24 hours before my appointment -- so was I supposed to sit by my phone waiting to reply the moment it came in, knowing I'd already be inside the no-cancellation window regardless? That's not a reasonable expectation, and it doesn't match what actually happened on 2/27, when I only received the automated message with no store confirmation text at all, and wasn't charged. She also told me that even if I opt out of texts, they would force me back into opt-in so they could enforce this policy on me. I have texted STOP in the past and it confirmed I was opted out -- so either that was false, or they're overriding customers' opt-out status without telling them. Either way, that's a serious problem. When I asked for this to be looked into and showed her the message timeline on my phone, she called me rude and tried to end the conversation. Meanwhile, two staff members and herself at the front desk were loudly talking and laughing while I was trying to receive my service. Completely unprofessional. I've seen some bad reviews here, not sure why she's still there when so many customers experience her bad services and attitude.

    Photos
    European Wax Center
    European Wax Center
    European Wax Center

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    Alice Nails & Spa - skincare - Updated October 2026

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