I have been a customer of Alfa Lock & Alarm since 2012, primarily getting keys made. The people working in the store have always been very pleasant and efficient in helping me. But a week ago, I really needed their help and expertise well beyond key making, and they came through big time. When I came home from Publix, the deadbolt lock on the front door would no longer open. I called Alfa Lock and spoke to Celeste, who said one of their lock specialists, Henry, would be coming to the rescue. Henry was a godsend for replacing the broken deadbolt mechanism, but what really impressed me most was his attention to detail and determination to make everything work "perfectly." In the 45 years we have lived here, the front door has never opened or locked as well as it does now. His work was so good that I asked him to look at a patio sliding glass door lock that had been problematic for years. He repaired that, too. We also had a broken garage door lock which he said he could fix - but needed to order a new lock and key cylinder. Henry came back a few days later and got the garage door working again. So I asked him if he could replace the locks on two accordion hurricane shutters, which he did of course. Four different lock repairs in a week's time, all done with expertise and reasonable rates. I'm happy to give Alfa Lock, Henry and Celeste their well-deserved props. read more

I went to the store to see what type of knob and lock I wanted for my new door. The older gentleman and the lady were very helpful and showed me different options. I feel very secure with my new high security lock makes me feel secure. Plus the knob that looks unique. read more

Alfa Lock & Alarm - Hight security lock and egg shape knob - Keys & Locksmiths Near Me - Miami, Florida

Awesome service! I went in there having problems with my car key fob. The girl in the front was super helpful and was able to get me a new one at a great price. Beat's the dealerships price for sure. I will definitely be going back there for any future issues. read more

After many years of having them provide all of my locksmith needs,I went to them today to ask for help with a very expensive Emtek lock I purchased from them. All want3d to do immediately was purchase a part when I asked I we could look a one in stock he said did not have one ,they did have one that we could have compared with the broken one. I got upset because they said they could not open one on display to compare to mine.the lady asked me why I got upset and was then more than happy to give me my broken part back. They did not want to help me solve my problem. Needless to say they are happy to do the work but only when you pay top dollar for their work. Very disappointed with their service . read more

From start to finish Alfa Lock and Alarm assisted us in purchasing the locks to our home and installation. They educated us on the importance of purchasing the "right" locks for our home and the installation was seamless. Thank you, Alfa Lock, for doing such a great job! read more

Decades of excellent customer service and professional locksmiths. They go the extra mile. I highly recommend these highly trained professionals. read more

Great service, great products, and prices. Just wanted to add a comment after reading a review here by Chris S. who gave wrote a shameful review and gave them one star during this awful time when we most need to support small local businesses. I am also a long time customer of this small business and I am very happy and proud they asked you to leave for not wearing your mask. They are looking out for the health and safety of the rest of us responsible patrons. In case you didn't know, city inspectors pass by that little mall looking to fine businesses that are not enforcing mask wearing. Not only are small businesses suffering because of this pandemic, but also because they have to deal with ppl like you. I dare you try to pull the same at a Home Depot. Hoping your family won't get severely sick with this virus because of your lack of common decency. Blessings. read more

Muy buen servicio y solucionaron mi problema !!! Espero poder usarlos en el futuro 100% recomendables

Immaculate, prompt and affordable service. In many, many years I have never been disappointed. Family owned and operated.

I have used this lock service for decades and always find the help I need in a timely responsive way with excellent solutions I could not find elsewhere. They really care about customers & their security needs. My last service appointment technician went out of his way to fix a problem I did not even ask for but was definitely needed for my security. read more

Incredible service and amazing hardware. Don't fall for the Home Depot or Lowes crap made in China. I would recommend this place to the Pope. read more

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They are very rude and nasty employees . I have a medical condition and have bought from them frequently . There employees said that they were not allowed to let customers use rest room even though i had just made a purchase . Asked if there was anything wrong with restroom they said no but that management would angry if they let customers use restrooms . I informed them that miami dade required there buisness to have a public restroom . The woman there became angry and started to yell at me and insulted . So i asked to cancel my order and said i know the owner and would complain . In fact the pastor of my church used them before so did i never again . What a horrible person to leave in charge of your buisness . She told me she didnt care if i complained. Imagine these people are gonna come out to your house no respect . I will avoid using them and will tell my pastor who also used them before what kind of people he is doing buisness with. read more

A year ago they installed a lock in my front gate. A year later the lock broke and i went back to the store. I spoke with Celeste the office manager and she offered a discount on installation of a new lock (59$ vs 129$) I agreed to that which was very nice. I chose a lock at the store, a mechanical keyless entry that works with a code on both sides. The guy came out and installed the lock. Three days later Im getting complaints from people that work at the house and have the code that it is very difficult to open the door with the new lock. The quality is awful. I realized it was not the lock that I chose at the store. Went back to the store and told her that is not the lock that I ordered. Her solution: pay a restocking fee of 25%, pay full installation, $129.00 and pay $329 (not exactly sure of new amnt) to get the lock that i initially ordered. Of course I will not be doing business with them any longer. Since the lock that was installed doesn't even have a brand or make anywhere on it I asked her to please give me the name of the manufacturer. This was requested 07/26/19 and I am still waiting for a response. Her answer: "you are not the only customer" When it is as easy as checking my order on the computer. My advice if you are dealing with this business, make sure you check everything so that they don't scam you. MT South Miami read more

I recently needed a copy of a key for a Ford focus 2002. I had been to other places to get a copy but no one can help me. This place has it all. They were very fast and the service was great. All of their employees are uniformed and they have their Dade County certifications prominently displayed on their uniforms. That makes me feel very secure that that I can trust them. Would highly recommend. read more

Great service, expensive though. I needed a battery replacement for a car key remote. Another place I knew of messed up the work -- they broke a piece of their screwdriver trying to get it open. I took it to Alfa, a real locksmith, and they got it open, replaced the housing and key with a new battery, explained everything that was going on inside the remote. Sticker shock at the price ($96 for a Honda key) but overall I'm glad I went here. read more