Don't take your vehicle for any services here! They will just bill you and hold your car for weeks and not fix anything. I'm at the point where they don't want to take responsibility for the damage in my truck. I have a 2014 Sierra and it has an electrical issue, it's worst now then when I took it in. It turns off as soon as you move it, and the manager Ryan is a hypocrite and liar he will talk so much bad stuff about you as a customer in his office as your standing outside waiting for him and he will come out acting like he didn't say a word. I called him to complain they didn't fix anything with my truck and he says bring it in tomorrow morning, we take it in and tells me to my face I didn't say that yesterday to bring it we can't fix your truck! Like I said they will bill you hundreds of dollars each time and fix nothing, I took my truck in 3 times and no progress was seen! Worst service department ever! And the manager is a liar!! read more

Thank you, Ed and Ron, for assisting us in purchasing a 2015 certified Yukon SLT. As we arrived at the dealership, Ed warmly greeted us and he had the vehicle cleaned and waiting for us to inspect/test drive. Ed was friendly, honest, and comfortable to work with. Ron was exceptionally helpful in securing our financing. Overall, the purchasing experience was great and we thank Ed and Ron for providing outstanding customer service. Lastly, the Yukon is impeccable and we absolutely love the ride. Thank you GMC Simi Valley Buick! read more

Michael Angelo went above and beyond to get me the exact truck at the right price. After shopping around at different area dealers, I grew frustrated and called Simi GMC to see if they could help find me the vehicle I wanted. Over the phone, I spoke with Michael, giving him the exact specifications that I wanted, and he called me back the very next day (it was a Sunday), with a vehicle that closely fit what I wanted. But, after looking at the vehicles on the lot (they had every single color of the GMC Yukon so that I could see what they looked like in person), I changed my mind about color, and instead of giving me the runaround like I had been given at other dealerships, Michael searched once again for a range of possible trucks that fit my mold, presented them to me, let me look at the MSRP and the specs on each vehicle without being pushy or arrogant, and assured me that he was going to keep my business. I asked for the best possible price, and he came back with the price I was willing to pay on the first shot. He informed me that he's a no-nonsense guy, and that he doesn't like going back and forth in a power struggle. Rather, he was there to make his customer happy, and that he did. Going beyond what I expected, Michael flew up to the Bay Area to drive my new 2015 Yukon down to the Simi Valley dealership so that I would have my vehicle in a timely manner. He even called me from the road to let me know what his ETA would be! When I arrived the next day to pick up my new car, Michael took the time to show me all of the cool features of the vehicle (turns out that a lot has changed from 2003!) without making me feel rushed and unintelligent enough to figure out a vehicle. My husband and I have both been more than satisfied with Michael and the folks over at Simi Valley GMC that we've been recommending them to all of our family and friends. If you are considering buying a new GMC, ask for Michael Angelo! He's a real class act! read more

We bought a car from Simi GMC last week and our sales guy Austin, was AWESOME! He was very easy to deal with and made buying our car much easier. I would highly recommend seeing Austin if you are buying a car from Simi GMC. Thanks Austin for helping us out. read more

I Shauna Madden had a horrible experience with Simi Valley GMC. This was the 2nd time i took my Acadia in within a week and they treated with disrespect. They could not fix my car and did not want to touch it because of the electrical issues. Why would I buy another GMC which my husband and I decided we wont. How can GMC treat their customers like this? Still my car is not fixed so I had to drive it to the place we bought it in Oxnard which they claim they dont know why Simi Valley couldn't fix it. Never go to GMC in Simi Valley read more

As my first experience with this dealership it started off awful. Taking my truck in for an oil change became a hassle for the service advisor Chuck as he would not answer or return phone calls. It wasn't until Krista stepped up and really went above and beyond to make sure that my truck and myself was taken care of and handed me off to Ken who along with her was a huge help. Thanks to those two I will return. Krista along with Ken saved them from losing a customer. read more

Pass this on, Simi Valley Buick is a horrible dealership. Do Not Buy a Car from them!!!!! I did not because of this. They told me they had a car and sent me the hard quote. I told them that they could only run my credit if the car was available. They said it was and so they ran my credit and I called to make sure everything was ok and I was going to head over to buy the car. When I talked to them they told me the new price was now a few thousand higher then the original price because they had to now get a different car. They sales man was Albert Zayala.... When I confronted him about this he played it off that it was my fault. The dealerships GM apparently was in the loop and was ok with the way they handle business. So if you like salesmen and dealerships who make shady deals and lie, Simi Valley is the place to go!!! read more

Totally disappointed. There is a sales person called Thomas there and unfortunately he is so unprofessional! I was about to lease a car with Buick this year but all because of him I stepped back and leased Chevy Cruise. So this Thomas thinks you are the sales person and he is the customer! I am bargaining about the down payment with him and he is telling me if you don't come and lease the car tonight that would be a pointless conversation and waste of my time AND HE HUNG UP ON ME TWICE!!! He is so impatient and has no clue how to keep customers around. Hey Mr. Fancy! If you think you don't like your job you better quit and find something else! This job is all about making customers feel safe, not to ignore them like this. I have heard the ad on KLOS. I thought they would be more professional and their sales men would be more into the job. But unfortunately I was wrong. Choose a dealer that at least respects you... read more

I'm from Oxnard and this is actually my first time out here. Before coming out here, my gf had a conversation on the phone with John Aguero and this guy told us everything we wanted and needed to hear. For a second I was just thinking ugh it's just too good to be true but no I was wrong when we got here we had a warm welcoming, very polite people. John helped us out the whole time and his customer service was on point. Crazy thing about it to is the guy is only 19 years old. This company needs to keep this guy ! I highly recommend everyone and anyone to go here and to make sure to ask for John Aguero and you guys call also reach him at (805)405-1488. read more

Waste of time!!! I went there to look at a GMC 3500 denali dually that was on their website. I get there and the salesman is friendly enough. He goes to get the truck, but comes back several minutes later and tells me I can only look at it. No test drive!! WTF please explain!! He says they haven't completed their dealer inspection yet. However they had time to take 43 pictures of this truck and load them onto the web, but not inspect it so we can test drive it. Get your Sh!t together guys. It's the first thing you should do when it rolls onto your lot!!! Lost a $75k sale today gents!!!! read more

I just have to say how satisfied my husband and I are with this dealership. We just happened to see a truck we liked and left there with the car of our dreams! I have had horrible experiences with sales people and other dealerships but I did NOT feel pressured or uncomfortable at all at GMC. They made us feel welcomed and Super comfortable with every aspect of the buying process. Especially Kevin, he was so professional and just a nice guy. He seemed on our side and wanted the best for us. He was genuine and very sensitive to my horrible past experiences. We are so thankful for all they did for us! Thank you GMC dealership!!!!! read more

Just signed for a new Buick Encore and couldn't be more pleased with the whole experience! This is the second time I've worked with Kevin Pool - he is professional, friendly, efficient and easy to work with. Kevin found the car I wanted and made the pricing fit within my budget. He made communication easy and worked around my busy schedule. I give 5 stars for a very pleasant car buying experience. read more

I had heard good things about the Buick Encore and I saw a TV ad for a good lease. I liked the test drive. This was the only Buick dealer I went to and the car I leased is the first and only Buick I've ever driven. These guys were quick, honest, straight forward, none of that going back and forth and round and round. I wanted a car, they had one I wanted and within 2 hours I was driving home in it. Thomas, my salesperson, has been wonderful to work with. It's a small dealership but I would go out of my way to buy or lease from here again. Thank You!! read more

Brought my car in at 7:30 am where Jeff greeted me and I told him that my car had issues. They had the diagnostic done around 10:30 am and told me what the problem was. Jeff went out of his way to see if there were any applicable coupons toward the work being done and there was! It gets even better because Jeff along with his crew were able to get the part same day and have my car done!! I was originally quoted next day which was fine because I understood it could take about a day to get a part but Jeff and his team delivered such wonderful service and went above and beyond to ensure I had my vehicle not only in working condition but also way ahead schedule. read more

I bought a Yukon Denaldi six months ago from simi valley gmc and buick.. unfortunately the sun I bought was a lemon... that God it was certified preowned.. I decided to take on GM corporate to have them buy back my Suv because it had nothing but problems from the start.. it took me about four months and they declined my buy out... I decided to not take no for and answer and continued the fight.. well I won ! But the whole time I was dealing with this nighmare.. Kerry at Simi Valley Buick Gmc was there for me.. he is such a great person who really cares about his clients.. if it wasn't for Kerry Iam not sure if I would have kept fighting. . He is amazing.. and I consider him a friend now.. I have never had the pleasure of working with such a good hearted person like Kerry ever ! So thank you Kerry for all that you have done for.me and being there for me :) Phil the owner of Simi Valley Buick and Gmc is also an amazing person.. a man of his word who cares about his customer's. Iam a very Happy customer because of these two :) thank you Kerry and Phil :) and one more thing.. Kerry is a huge asset this this company because I know I will come back in the future and only want Kerry as my salesman. read more

Horrible service department, I'm waiting for more than 20 days for a call back about my old battery. They said that "the truck picked up my battery" and "they dropped the ball" as an excuse. If you guys care about your customers please call me back and resolve this problem. I don't recommend this place to anyone. read more

If you're looking to purchase a vehicle this is the place to you need to shop at! Our salesman Jon was freaking amazing!! I had been searching for a dealership who would be able to finance me and work with what I got. My boyfriend's co-worker recommended to check out Simi Valley Buick and we don't regret coming here at all. From the start Jon was the most helpful and best sales man we have ever dealt with. He talked to his finance manager David (according to the salesmen they call him the Wizard). He worked his magic and got me approved after hours of working and fighting to get me into the car I really wanted! The most amazing part was that they payments were exactly where I wanted them to be!! I'm truly thankful for all the hard work you guys put into making this deal. It shows how much this dealership cares for their customers, you guys went above and beyond and exceeded all my expectations. We will come here for our next purchase and recommend all our friends and family!!!! read more

I had been searching and searching and searching for a Dodge Dart, I came across this one at Simi Valley Buick GMC. I inquired right away about this vehicle and was contacted immediately by Ron. From day one he was the most helpful and best sales man I have ever dealt with. He got me approved immediately with the cash I had in hand and was able to hold my check for the rest of my down payment. Not only was this awesome dealership able to do this for me but they got my payments exactly what I wanted. I told the salesman I would be down next weekend because it was a 2 1/2 hour drive from my house, well they offered to bring the car to my house and close the deal at my house! Ron arrived a day later with the car I had been searching for and wanting!!! Took it on a test drive around my town and closed the deal at my kitchen table!!! This dealership is awesome, Ron was great and I would totally recommend this dealership if you are looking to buy a car! The next car I buy I am definitely going to contact them again! I wish I could give more stars! Thanks so much to Ron and the awesome staff at Simi Valley Buick GMC .... You guys went above and beyond and exceeded all expectations. read more

Jeff is the most honest and helpful service advisor I have ever met! It's such a pleasure to be able to trust your service advisor; I no longer second guess recommended service in fear I'm just being ripped off like at other dealerships. I highly recommend giving Jeff a visit for all your service needs! read more

No hassle, we went to Simi Valley GMC to buy the car we were intrested in and got a great deal. The salesman Brandon Guerrero was very knowledgeable and Ted Barnes helped us close out the deal. Very happy with the new Terrain. read more

If you want to buy a car, you must come to this dealership. Wonderful people from the moment you walk in. We initially had a phone conversation with Daniel followed by another conversation with Lindsay that lead us to this dealership. Kevin was our salesperson and a very patient man , not at all pushy, very kind and worked with us until we were happy with our deal. Juan the manager was the most soft spoken person you can meet at a dealership. He had your best interest in mind and would bend over backwards to close a deal that made everyone happy. Everyone we meet were ethical individuals. We walked out the door with a brand new car. A much different feel than the competitors in Thousand Oakes where arrogance sends you out the door. We will definitely be back for another purchase and recommend this dealership to family and friends. read more

I had an amazing experience coming to get the service done on my truck I was invited in to take a seat and then well taken care of he informed me about some maintanence I would want to do on my truck and was very kind and welcoming I would recommend it to anyone that would like to do there maintanance in there vechile they are the best read more

My family had a an excellent experience at Simi Valley Buick GMC! Our salesman Edward Gonzalez was friendly, knowledgeable, and found us the perfect Acadia for our family. Edward and his team really made us feel like family. We have bought many cars from others places, but we have never had as wonderful of an experience as we did with Edward! We will continue to recommend all our friends and family to go see Edward at Simi Valley Buick GMC for their future cars! read more

I gotta tip my hat to this dealership. I don't write many yelp reviews, nor do I buy a lot of new cars all that often. Kevin Pool was my salesman and he provided top shelf service to me and my wife. I did a lot of research before I knew what truck I wanted, and what I was willing to pay for it. After a little negotiating and a few days, Kevin made it happen and even drove 45 minutes one way to pick me up and bring me to the dealership to close the deal. He is a perfect blend of a salesman. Persistent and hard working, knowledgable but doesn't lie to you when he doesn't know the answer to something. He was a pleasure to work with. I also want to give a shout out to Scott in finance as well as Ken the service manager. Both of these guys were great to work with as well. Scott was easily the best finance manager I've ever dealt with when buying a car. I promise you I don't work with, nor did I know any of these guys prior to this purchase. I just feel responsible to give praise to this dealer for providing a great experience, when we all know that's not the norm these days. Love my new Denali HD Duramax, thanks guys!!! read more

One month and 5200 miles after purchasing my 2014 Sierra 1500 Denali I can report that I am quite pleased with the vehicle in every respect. Even the mileage is not bad - 15.5 MPG with a fair amount of city driving and putting the 6.2l engine to work up the grade or whenever needed. Well worth the wait for the truck to be shipped to the dealer from GM. Kevin Pool and Ted Barnes were very helpful as well, working with me on internet pricing, keeping me updated and getting answers to my status and order questions through the build process, and in answering questions after the purchase as well. read more

I'd like to take the opportunity to discuss my recent purchase at Simi Valley GMC dealership. It's not too often you walk into a dealership and deal with really great people, this was my experience at Simi Valley GMC I worked directly with Brandon who was out of this world. I went in with the intention of buying one car, which may I add, I truly did not like. I was going in for a lease on this vehicle. After several hours, and a lot of patience on Brandon's part, Brandon got me into my dream car. I'd like to say thank you to the dealership for employing such an outstanding salesman. Kudos to you Brandon you rock. Michelle read more

Great Dealership. I recently leased a 2015 GMC Yukon Denali from Simi Valley Buick GMC and it was one of best end-to-end experience I have had with a dealership. First, I was greeted by Kevin Pool who is very knowledgable on the product line and was more interested in my needs as a customer than pushing a particular product line. Second, when it was time to make the deal, the sales manager, Ted and Kevin, were quick to assist in finding the best deal for the product. Finally, Kevin was very helpful in showing all of the features of the Yukon at delivery as well as making certain I was satisfied with my decision. If you are in the market for a new GMC or Buick, I would highly recommend traveling to Simi Valley to talk with Kevin and Ted, it will be worth the trip. read more

You can forget about your typical, awful, car buying experience and come here instead! Walter helped us find exactly what we wanted and made sure it fit our budget. I did not feel like I was being pressured and Walter actually encouraged me to think about it because he wanted to make sure I was completely satisfied with my purchase. Thank you Walter! I LOVE my new Acadia! read more

I recently bought a used 2016 Acadia at Simi Valley GMC from Kevin Pool and my experience was very good. He did not have the stereotypical used car salesman approach. Kevin was professional, straight forward, and pleasant to deal with. If we choose another GMC in the future I will be sure to ask for Kevin Pool to help us again. Sheila read more

Got my trucks first service, great service team! Decided to look at some cars while I was there, although I didn't purchase, so close! Daniel Nadalet was above and beyond! Showed me a variety of cars and gave me realistic numbers without wasting my time. I will absolutely to be back when I'm ready and I encourage everyone to come see the fabulous service of this dealer and especially Daniel! Thank you! read more

Very helpful in the buying a new gmc sierria truck. Had a great experience. Highly recommended this dealership.

I drove two hours away to purchase a used 2500hd Chevy Silverado...the sales people that i dealt with were really good,Heather ,Daniel and Walter. I believed that i got a pretty good deal until my drive home...I was driving back home two hours away and noticed that the steering in the vehicle was messed up and the OnStar and sirus xm antenna didn't work and the tint in the front window had been messed up from where they took there sticker prices off of..I was told that it was a certified pre-owned vehicle since it only had 10k miles on it so I decided to take it to my local Chevy dealership in my town to get the issues fixed..whick was a bad steering gear box and bad antenna, you would think that since there service department did a 263 point inspection on the truck so they say that they would have caught this before I drove off...my local Chevy dealership also told me that this vehicle was not certified pre-owned due to the after market parts that were put on the truck. I called Simi valley GMC Buick and they told me that it would only be certified pre-owned covered at there dealership because they made a mistake and put it on there. So now anytime I have a issue with this truck that I spent 60k dollars on I have to drive two hours away to get it taken care of and hope they can fix it that day or I will be stuck there until it is fixed .... I bought the vehicle on a Saturday and by Thursday the vehicle was in the shop getting fixed, the vehicle has been at the shop longer then I have actually gotten to drive it...they should be ashamed selling a vehicle with bad steering I almost got in a accident with my 5 year son in the vehicle with me due to the steering... Be careful about purchasing a certified pre-owned vehicle from this dealership especially if your driving from out of town...I unfortunately didn't buy the extended warranty due to I believed that I was getting a certified pre-owned vehicle that had a warranty on it.. I really like the truck just hate all the headaches that i have been dealing with since buying the truck overall probably the biggest nightmare I've ever had purchasing a vehicle read more

We were having a difficult time finding exactly what we wanted, but I built it on GMC website, saved as pdf, and sent it to Simi GMC and they found it in their network. They traded trucks with another dealer and it was ready for us in a couple days. We're very happy to get exactly what we wanted and not have to compromise on something else. read more

My concern is with the Service department here at Simi Valley Buick/GMC. I'm new to Simi Valley, having just move here from Long Beach, and needed to bring my 2004 Sierra Denali AWD Truck in for the AWD Service and Transmission Service. I came by on a Saturday just to make an appointment for this service, nothing more. I walked in to the service department area and an employee wearing a Simi Valley Buick/GMC shirt walked passed me on his way through a door to what I assumed was the service bay garages. This employee clearly saw me walk in, looked right at me. This employee didn't say, "Hi", didn't say, "I'll be with you in a minute", didn't say, "Has someone already helped you?", he didn't say anything. I proceeded to the counter (nobody was behind it) and rang the bell on the counter. As I was waiting for someone to come to the counter to assist me, this same employee came back through the service bay door (I thought he was responding to the bell I rung; he wasn't) he still didn't say anything, and walked right by me by me again without so much as a word. After about another minute, I leaned over the counter and said, "Hello, is anybody home?". I rang the bell on the counter a second time and waited for five minutes. The entire time I spent waiting was a total of 15-minutes in an empty service area (no other customers we in the waiting area - completely empty). Realizing that nobody was interested in helping me spend my money, I left. During the entire time no one ever came to the counter and no one ever assisted me. The next week I drove back to Boulevard GMC in Long Beach and had the complete AWD/Transmission/Differential service done. I gladly paid them the $827 to do so. I will never, ever take my Truck into Simi Valle GMC again for Service, nor will I recommend them to anyone. What the owners of this facility fail to understand, or reinforce to their service department employees in their training, is that customers are the life blood of any business. And since margins on new car sales are at an all time low, the service department is a major profit center of any dealership. One would think that the owners of this dealership would train their employees to understand this all-important aspect of a dealerships business. And another sad fact to ignoring customers is that I'm in the market for a new 2018 GMC 2500 with the Duramax Plus Package; my current GMC truck is now 14 years old. What's nice is that the good people at Boulevard GMC in Long Beach are happy to assist me with this purchase. read more

I just purchased a new sierra from sales consultant Kevin Pool. He was very professional and friendly. This dealership had a very easy going attitude and made my car buying experience very pleasant. Kevin was patient and answered all my concerns about this vehicle. Ted in Finance did a great job finding an excellent rate for financing this vehicle. I would highly recommend Simi Valley Buick GMC. read more

We were so impressed by our salesman, Ralph. From the moment we met him outside, we felt completely at ease and safe within his care. He went out of his way to make sure everything was taken care of for us and even stayed over four hours after his shift ended to help us through to the end of our buying experience. Ralph is a delight and we would have complete confidence in sending our family and friends to buy a car from him. read more

Had such a good experience still think I'm dreaming. I dealt with Kevin Pool and Ted Barnes. I went in for one car and came out with one even better at the same price. I was not hassled into buying the car. Would send any one I know there so they can be as happy as me. read more

I own a 2005 Saturn Vue so my only contact with the dealership is through their service department and my experience with the servicd department has been great. Everyone is thoughtful and helpful, the car is ready when they say it will be and the work has been done perfectly. read more

SERVICE NIGHTMARE! My wife and I leased a 2013 GMC Acadia from this dealership. We just entered into the third and final year of the lease. The mileage is approximately 40,400. A few weeks ago, my wife was backing out of the driveway when she heard a loud "bang." This was followed by the smell of something burning coming from the vents. Also,the A/C stopped blowing cold. On Saturday 05/23/15 I stopped in and spoke with DAVID the service manager. I explained the car's symptom and specifically told him about the mileage as I was concerned I was beyond 36,000 miles which I knew was probably the cut off for the warranty. I also told him that since my wife and I have two children she would need a loaner car to get them to and from school while the Acadia was being repaired. DAVID said Acadia's mileage should not be an issue. He also assured me it would not be a problem to get a loner car. The conversation finished with DAVID telling me to call the service department on Monday to make an appointment and see if a car would be available as DAVID did not know which loaners would be returned from over the weekend. I called on Monday and spoke to service rep JEFF. I explained my conversation with DAVID on Saturday. JEFF said the mileage, which I again said was 40,400, shouldn't be an issue and he had a loaner car available. He told me to have my wife come in on Wednesday as she was not able to on Tuesday. On Wednesday morning, while I was at work, my wife called. JEFF was telling her that due to the car being beyond 36,000 miles and out of warranty, she would have to pay a basic service fee to have the Acadia's problem diagnosed. She was told we may have to pay for the repair in full due to the Acadia being out of warranty She was also told that the dealer could not be reimbursed from the manufacturer for a rental car as the mileage was beyond 36,000 miles. Therefore, a loaner car was not an option. I asked to speak with JEFF. JEFF told me what he told my wife and asked if I bought an extended warranty. I told him that would have been ridiculous as I leased a new vehicle and only had it two years. I also pointed out that we were haggling over 4000 miles. JEFF was of no assistance so I told my wife to get the keys and leave which is what she did!! I called SILVERSTAR Cadillac GMC of Thousand Oaks and spoke to JOE NORKIN. He told me to bring him the ACADIA and he would take care of it. After our discussion, I felt that JOE understood the importance of customer service much more than the staff at Simi GMC. Joe was able to get me into a rental car which I had for 2 days. He also was able to have the Acadia's compressor replaced. In the end, I paid $100.00 which was my portion of a pro-rated bill for the compressor. The rental car was free of charge! If you can, give JOE NORKIN a call for your service needs and STEER CLEAR of SIMI VALLEY BUICK GMC. I can say with 100% certainty, I will not return for repairs or to turn my car in at the end of my lease!! read more

New associate John was very informative and attentive. He also had sense enough to get backup from his supervisor. They just don't have much stock right. read more