Alex Franco is the CEO of Alex Stone & Tile Services. He has years of experience dealing with stone and tile restoration. He helped us revitalize our outdoor Mexican tile patio and an inside Saltillo tile floor that was badly neglected. Alex and his team were at our home for 3 days. Their work is exceptional and it was indeed a pleasure having them working around our home. They took great care to make sure everything we asked them to do was completed - without having to remind them. The quality of the work was just what we hoped - his crew was careful, caring, and really nice to deal with. He has a great team! This is one of those rare contractor experiences where everything they say they're going to do - they do. And they do it well. Way to go Alex! And, thank you. read more

Alex Stone & Tile Services - Refurbish tile and stain concrete. - Flooring Near Me

Highly recommend. I contacted Alex Stone and Tile thinking I had Saltillo tile and read some great restoration reviews. I sent some photos and got several quotes from them with several options; I appreciate the follow up emails and the explanations of what they are able to do and how it would look. Turns out my floor isn't Saltillo. It's rare these days that you have such great communication. We ultimately have to replace our floors bc the grout lines on our tiles are too thick to give it the glow up we wanted but don't hesitate to contact them! Alex was extremely helpful and came to look at my project and helped me assess what it would look like. You will get the answers and assistance you would need! read more

I already posted a fantastically positive review for Alex, but I just wanted to add these photos of my slate deck . His work is superb and the team is excellent... Highly highly recommend them for any stonework. read more

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Alex and his team did an INCREDIBLE job restoring our 20+ year-old, faded Saltillo tiles... not only did they bring back the color and shine, they also fixed cracks and holes in the tile and grout, color-matching perfectly. We've been very happy with their service from start to finish - he was the most experienced and responsive of the vendors I had consulted with, and also provided a very fair price quote. His entire team worked so carefully too, with thorough attention to detail that I really appreciated. We're thrilled with how our back patio and entry way looks so refreshed now! We highly recommend Alex Stone & Tile services!! read more

Alex Stone & Tile Services - Restored and repaired Saltillo tiles - Flooring Near Me

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this company lives up to its great reviews. my floor was a mess and Alex and his crew did a restoration job that is excellent. they know how to do it! read more

I cannot say enough great things about Alex and his team! My husband and I went through a nightmare situation with our previous tile team, where they messed up the installation of our terra cotta TWO TIMES, resulting in a very expensive price tag and massive time delays. Thankfully, our contractor was lucky enough to find Alex and he came in with a fair price and ready to put on his cape to save the day! Even though the job took Alex longer than he expected, he didn't cut corners or charge us extra. It is so rare to find someone so honorable in construction these days! The tile is in and it looks fabulous! Everything I dreamed of and I couldn't be more grateful. Alex has a client in us for life. read more

The rating for this vendor will be in two parts - the initial contact/home visit (5 STARS) and my experience afterwards (1 STAR). This explain my overall 3 STAR rating My initial experience with Alex was excellent. I initially contacted him via Yelp. Then, we used email/phone to communicate. Eventually, Alex, stopped by my house to work on a proposal estimate. I found Alex to be professional and easy to talk to. All seemed good. Then, he emailed me his proposal. It was a bit higher than I had anticipated. Regardless, I emailed him to see if we could negotiate the price a bit lower. I reached out to him a couple of times. No response. I contacted his office assistant, Ana, and she attempted to get him to call me back twice. Unfortunately, he did not. I must say I am disappointed with the manner how he handled this situation. Luckily I found another excellent vendor who was willing to work with me. read more

Our kitchen floor was looking dirty and stained with missing grout after many years and some tiles were even loose. It was difficult finding someone who would repair Saltillo tile floor and a new floor was way too expensive. Alex and his crew replaced about 25 tiles with tiles we had kept in our garage, stripped old sealer off all the others, deep cleaned the tiles, re-grouted, and resealed all the tiles with 3 coats of satin finish. Looks like a new floor and I love it. Alex and his crew we're organized and professional and took pride in their work. read more

Alex Stone & Tile Services - Mexican terra cotta tiles kitchen floor - Flooring Near Me

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I cannot give this biz enough stars. The contractor who installed my Saltillo didn't know how to prep or seal it. For years I had tiles with ugly black scuffs and it was impossible to make the floor look clean. In less than 5 hours Bart and his team gave me the kitchen floor I always wanted. I am ecstatic! My Saltillo looks so much better. read more

Alex and his family are very detailed oriented when it comes to customer satisfaction. From picking the tile, delivery and installation. Great job! read more

We are extremely pleased with the work done by Alex Stone & Tile Services. Alex gave us a fair bid at a fair price. Anna in the office was so professional in addressing our questions. Alex responded and listened to our concerns. His workers, Bart and other employees, worked diligently to complete the work in the hot sun. Alex made a return trip to answer questions we had. The issue was corrected as promised. They are reliable and true to their word. They are very professional in every way and I am happy to endorce them. read more

Alex was very responsive to my request for an estimate. The estimate and ultimate project cost was extremely reasonable. Having personally cleaned and sealed both the Slate and the Flagstone I found the estimate to be beyond reasonable. The crew arrived timely and completed the restoration projects neatly and with consideration for the property. The workers wore booties protecting our wood floors when in our house. read more

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Alex and team exceeded our expectations on restoring the ceramic floor tiles in our kitchen. We were afraid after closing escrow on our property that we would have to redo the kitchen flooring because the previous tenants left some really deep hard oil stains. Before doing major renovating, we decided first to give deep cleaning a try and found Alex here on Yelp to do so. He came on time for the free estimate and his quote was extremely reasonable. The results were better than we expected and we will gladly use him again in the future! read more

Alex Stone & Tile Services - Before on the left and After on the right - Flooring Near Me

Alex Stone & Tile stripped, stained and sealed 1500 sq feet of Saltillo tile in our Mission Hacienda style home. We bought the house liking Saltillo, but the color was a yellow/pink we didn't like. Alex Stone refinished it to a deep brown that matched our hardwood. They showed up on time, were professional, took care of our furniture and worked safely with masks on and distancing. The results were great. Highly recommended and we'll use again on the outside of the house soon. read more

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There are many companies who clean and seal stone and tile, but Alex Stone and Tile is the best company I have had the pleasure of using for several years. Their service, expertise, product selection used, attention to detail and customer service are just the very best. While it may appear their prices are a little higher than some others, as the old adage goes, "you get what you pay for"! Their quality is unparalleled. The employees are the hardest working group of people I have ever seen! I would highly recommend this company if you are looking for a really good company to perform your stone and tile maintenance. read more

Alex was referred to me by my neighbor to reseal and grout my slate flooring post water damage. His quote was higher than two others however I believed he or his employees would work to their utmost. I am disappointed as my slate flooring is darkened and black in some area and in cleaning g the slate there is no difference in ease of cleaning. The cost, results , and aesthetic are more than disappointing and I will not recommend Alex's company . read more

Alex was very on it and found things we hadn't even seen. He did great work. Also when the assistant accidentally over paid them they contacted us for a refund. Honest business. He worked on an upstairs balcony. Sealed and redid loose stones. Fixed porch edge that was all broken up. P read more

We tend to be very easy going people. We always strive to work with businesses in our local community. We are also very easy to please. We just ask that the people we hire are courteous, friendly and offer quality goods and services. We heard about Alex Stone and Tile through Yelp reviews. The majority of customers seem to be pleased with the service his business provides. In fact, his employees are rather friendly and they do a good job. We felt that they worked very hard to give us the best service possible. However, our main issue was with Alex himself. He is not very friendly. He does not seem to understand the concept of long-term business relationships. He focuses more on short-term revenue. If you question the quality of his work or notice areas that they missed, he becomes extremely defensive. He is quick to call you a liar before he admits his own faults. For that, we cannot work with a company such as his. We feel that businesses should always believe that a customer is always right. They should treat their customers with respect and dignity. Alex is very rude and does not care about the well-being of his customers. He is quick to take the money, but fails to thank you for the business. We felt as if he was doing us a huge favor by providing the service. We almost felt like he was doing it for free, even though we spent quite a bit of money to have him perform the service. If you want to hire somebody that can do the job and you do not care about being spoken to rudely, then Alex would be fine. However, if you prefer to do business with people you like, then this may not be the right company for you. Good luck. read more

Alex and his team were awesome! We had them come clean our saltillo tiles in our kitchen and our outside porch. They also replaced a bunch of broken tiles on the porch. Our kitchen tiles had been sealed before they were cleaned so once they stripped the floors, the sludge they dug up on the tiles was disgusting. They scrubbed & scrubbed for hours and then sealed the tile and also redid the grout. Honestly, the floor looks brand new! They were very clean and professional. As for the broken tile out front, the tile we bought to replace them were slightly off color and didn't match the rest of the original tile. They painted it to look like the others and it looks great. I wouldn't say all of this was cheap...the services aren't inexpensive but I would say it is worth it. We are very happy with the cleaning. read more

These guys were really easy to work with. We had the cement tile in our kitchen stripped/cleaned and then resealed. From getting the estimate to the workers showing up on time and being very courteous I will defiantly use them again. read more

Alex and crew refinished and resealed our upstairs 1200ft terra cotta floor this summer. They did an amazing job. The floors had not been treated in 30 years so there were many knicks cracks and ground in dirt. The floors look absolutely new... I really am amazed at how beautiful it turned out. He and team are professionals, on time and very hard working . I plan to use them again for our porch and downstairs bathroom and would not hesitate to recommend their services to anyone. read more

Alex Stone & Tile Services - Alex tile floors refinished bedroom - Flooring Near Me

First of all, I've worked in the design industry and am also an interior design and architectural photographer. I had a gorgeous piece of French Limestone, 48" round that I used as a breakfast table for years. I later put it outside by my pool, where it sat for 4 years. It was discolored and faded, had soaked up candle wax and olive oil and various other items served on it during those years... I was going to have it hauled off because it looked like a piece of junk.. But decided to try a tile and stone restoration service. Alex Stone and Tile services are amazing! Alex came himself and while I was gone, worked magic. I came home when he had completed the job and was absolutely thrilled and astonished at how beautiful it looked. It looked as good as it did when it arrived from France 10 years ago! I simply cannot recommend them enough! He was amazing,and affordable. read more

I live in an old house with an attractive but poorly-designed fireplace, that has been putting out at least some smoke every time it's been used for over eighty years. I finally got fed up with the awful stains all over the stonework, and called Alex. They not only stripped 99% of the smoke stain off, but created perfect new stains to fill in and make the couple of stones that still looked marred just as good as the other ones (but not brand-new, which would have looked bad by the other old stones). All in less time than they'd estimated. I could not be more pleased with the result - and the friendliness of everyone there. read more

They arrived on time, had a clear understanding of the tasks and were professional throughout. We had a very badly water-stained tile shower surround and a beat up marble floor. They removed the stain and put a finish on the surround. Looks like new. They cleaned and polished the marble floor to the exact finish we were looking for. We could not be more pleased with the work. The price charged was the price quoted. Highly recommend. read more

This week we hired Alex Stone & Tile to clean/seal our two Saltillo tile patios and also to clean/seal our three porcelain tile balconies. The quality of the workmanship was extremely good and all the workers involved in the project were very responsive. The person who performed the estimate was knowledgeable and detailed regarding the work to be done. The estimate was reasonable considering the scope of work. The workers on the project worked very hard, were careful, and were quite thorough in their work. The office staff were very responsive and easy to communicate with. Overall, our experience with Alex Stone & Tile Services was excellent and we highly recommend them. read more

This crew was incredible. From estimate to clean-up Alex and the guys were professional, knowledgeable and personable. They returned my master bathroom floor and shower to it's original glory and expertly cleaned grout in a guest bathroom for me. The price was amazing compared to the competition. I will be using Alex's services again when necessary. Can't say enough good things about this company. read more

We were looking to have 1800 sq-ft of Arto Brick concrete tile cleaned and resealed. We got 3 bids and Alex was higher than the other 2 bids. I was hesitant to go with the other 2 lower bids because the contractors were overly confident of being able to repair and clean our tiles. When I asked if they ever cleaned this type of custom concrete tile they each said no but it should be no problem. When Alex came by to look at the tile and give me a quote, he was concerned some of the stains may not come out. He explained in detail how the tile was initially installed and sealed. He explained his process for cleaning and sealing and did not make it sound like it was an easy job. After procrastinating for several weeks, Alex email me and asked if I was still interested in having the tile work done. I said I was but was concerned about not liking the outcome of the work if the stains could not be removed. Alex suggested he come by and clean and seal a sample area to see how it turns out. I agreed and he came by and cleaned and sealed a sample area of tile that was in really bad shape. It took him about 2 hours but the tile looked brand new when he left. I was sold. We scheduled a date for the work to start and Alex thought it would take 5 days. His guys work really hard but it still took 8 days to finish the entire home. I was OK with it because I new it was going to be a lot of work and I would rather have it done right. When it came to picking the grout color, I was not happy with the standard grout colors. Alex came by late in the evening to custom mix grout colors until we got the exact color we wanted. He actually put it on the newly cleaned grout so we could get a accurate indication of how it would look. Even Alex was surprised with how the grout color enhanced the concrete tiles and the color variations in the tiles. We are extremely pleased with how the tile turned out and the work Alex and his team did. read more

Well, I wish I could write a review about this service but unfortunately I never had the opportunity to have Alex and company work for me. But I can say the customer service I HAVE had with them has been pretty bad. I have beautiful Vetrazzo recycled glass counters in my kitchen and come to find out that they need to be resealed every year and it's been now 2 years. I had been in touch with Vetrazzo and found out the product they use and recommend. When I first called and spoke with Ana over 6 weeks ago, I asked if Alex would use this product and she had to get back to me. Finally she gets back to me and says that he doesn't and likes to work with a product that he's familiar with because there's no guarantees if he'd use the product recommended,that there could be issues down the road. What? Ok so she wants pictures of the counters because he's too busy to come and see them to give me an estimate. Not good, but I send pictures, measurements and even a short video. She gets back to me with an estimate and final quote of $850. Seems like a lot. Well, I'm still waiting for an hour out of Alex's day to come and see my counters, I'm very hesitant to hire someone over the phone but his next available time to work on my counters will be a month away. So I figure ok, I'll get on a schedule and have a date to have the counters done. At least he'll have time to come and see them at some point! So now I call a week before he's supposed to come to see when he'll be over this week. Ana says he's very busy but how about 8am on Wed. I cancel a class I'm supposed to go to so I can finally meet with him. So now I get an email from Ana this morning canceling our meeting because he has to be on a job and in fact it has been prolonged and he has to cancel the day he's supposed to come here to seal my counters and I should call her to find out when they can do it. Pretty bad. This has been 7 weeks since I first made contact with them. I saw pretty good reviews here on Yelp. I'm in the customer service business myself and I certainly would never treat a promising future client in this way. I'll do it myself. read more

Alex and his crew did a fantastic job with my saltillo tile kitchen floor. I found them on Yelp and got an estimate by email, but had to put the project on hold for awhile. Once I was ready to start, they were able to schedule an appointment very promptly. Unfortunately, a former company damaged the floor trying to clean it with a machine and left it in a very bad state. Alex Stone & Tile worked with me to get it looking very good despite this. They put in extra hours to make sure that it was what I had expected. They are committed to service and customer satisfaction by making sure the final result was as promised. I would definitely hire them again for the rest of our tiles which extend onto the balconies. I highly recommend them! read more

Great job at a reasonable price: granite counters in kitchen and bathroom cleaned and sealed, limestone floor cleaned, buffed and sealed, ceramic tiles and grout cleaned and epoxy applied to grout. read more

I cannot say enough about this company. They did a fantastic job, worked from dawn until dusk and did a beautiful job. The crew was super nice and trustworthy. I would highly recommend them to anyone. read more

Couldn't be happier with their service. We had 600 sq feet of terracotta tile that had quite a bit of damage and wear. Now, thanks to Alex Stone & Tile, we have a floor that we love. Since my wife and I did not know exactly how we wanted it to look, we made a few changes in the job along the way and the crew worked tirelessly to make us happy. There was great communication with each step by Jose and they were very polite and professional. Would highly recommend this hard-working crew and look forward to using them again for the rest of the house. read more

This review is LONG overdue. This was the fastest, best job I could have asked for and they did it on short notice no less. The floors looked brand new, they were extremely professional, on time and truly cared. Thank you!! read more

I am very fussy and rarely write reviews but I am extremely pleased with the repair work that was done at our home. Sealing the showers and redoing caulk makes a BIG difference when it is done correctly and they did a great job. I will use them again and highly recommend them read more

Called them for an estimate to enlarge a cutout for a BBQ. Alex came and looked. Said he could probably do the job but wanted to think about it. Over three weeks later his office called to say he was really busy and he might be able to get back to me in a week to give me an estimate. Imagine if he were he contractor. He might be able to get to you some time. He's really busy. Really. How busy that you can't provide an estimate or decline the work. Think about this if you decide to work with Alex.. nice guy but apparently way too busy. Or doesn't care. read more

My boss has used Alex's services for the past three years. He has been nothing but professional and his office manager - Ana, always returns my calls/emails promptly. His crew, especially Guillermo, do amazing work. Recently, Guillermo and Alex (not the owner!) cleaned, buffed and polished all the countertops and backsplashes in the kitchen. Guillermo was able to fix all the chips and gouges so that the counters look like new! They have always done a fantastic job! There prices are very reasonable considering the high quality of work they do! I would highly recommend them. read more

Alex Stone and Tile offers the absolute best quality work at an excellent value. You will not believe how he can restore your natural stone back to looking like new. Is amazing! My limestone floor, shower and counters look amazing. A small hairline crack is now invisible. Alex and his staff are true professionals and a pleasure to deal with. Just try them. You'll never need call anyone else for maintaining your stone and tile. read more

I also found Alex through a Google search, and also ended up with only one sealer coat for our travertine shower. However Alex and his assistant, Guillermo, went out of their way to do the best job possible. Even leaving a fan overnight with us to dry a water soaked wall and stopping by after to return a bottle of sealant that was actually ours (we bought the same brand and it got confused). The extra mile Alex and team went ensures we will be calling them again when it's time to refresh the seal. read more

Dealing with this contractor was very unpleasant and stressful. The job was done competently but dealing with Alex and his company was quite upsetting. I would not recommend them. I was not told they would not accept credit cards when the work was booked. When the job was finished Alex got all stressed when I told him I had a credit card but not a check as he wanted. My checkbook was in my office and I was out over Xmas break. I subsequently made a special trip into the office on my vacation just to mail the check. I can understand anyone's desire to be paid but I felt Alex was unreasonably nasty. And he always had the option of accepting the credit card if he was so concerned about getting paid immediately. When unfortunately the check didn't arrive in a timely manner (over Xmas break) I got repeated upsetting calls while at work demanding to come pick up another check. I agreed but insisted I first stop payment on the first check (now 4 business days since mailing original check). It took a two hour trip to the bank and 30 dollars to do that in the middle of my work day on my first day back from vacation. I had to leave work to do that because of the harassment of their phone calls. Once that was done they came to my workplace to pick up the check. I was insulted by their agressive tactics and Alex's nastiness that made it clear they didn't believe I ever mailed the first check. That was not the case. These people did not conduct themselves professionally. I regret hiring them. I am a small business owner myself and know that this is not how you treat clients read more

After almost 20 years of heavy foot traffic in our home, our marble floors were starting to dull and developed spots. We were given several quotes and eventually were advised to replace our marble floors in full. But not Alex! He was positive he can bring our marble back to life, and boy did he ever! Both he and his assistant were very thorough and worked tirelessly for 2 days (almost 10 hours each day) to polish and seal our floors. The gloss is unbelievable, my house almost looks like a museum. I have to say his price was very reasonable as well. We are ever so grateful to have found Alex as he exceeded our expectations. Will recommend him for any home or commercial floor needs. read more