Have been using services for over two decades... included mainly smoke check, changing tires n oils…read moreservices!! Their ownership are belonging to a very social able n friendly Chinese couple n included their daughter now..., It's a very good quality services and value for most brands auto services n repair...

Me & my family have been going here for years. Growing up, I remember my dad telling me this is the…read morebest & most reasonably priced auto shop he's ever been to. I can 100% attest to that. I have introduced this place to my boyfriend, friends & coworkers who all know & love San Gabriel Automotive. Richard & Carol are friendly & provide the best customer service. They will get the job done in a timely manner with smiles on their faces. I highly recommend if you are looking for kind people who are very knowledgeable & will give you a fair price every time.

I mentioned that last time, they suggested a brake fluid change on my next oil change. They said…read morethey will check my file. I love that they keep my car on file. I also get text messages about getting my next oil change too. They quote you for the service(s) and will require your signature to sign off before commencing. I think the time it takes to get your car serviced here is pretty quick. I drove up and was quickly assisted. They are correct in saying "no appointment necessary" and there is usually one free spot available each time I have come here for my oil change.

Quick and easy. I will say the prices have gone up…read moretremendously, but I still keep coming back because they are pretty nice, you also get a free car wash? I would come here again, but dang, give me a discount for being loyal.

Did you know that using the car wash is the most environmentally friendly thing you can do to…read moreprevent pollution and harm to our waterways.... Like streams and the ocean? Yes, you heard that right. The car wash specializes in filtering out pollutants such as "engine oil, anti freeze, greaser, asbestos, rust; phosphates, and other destructive stuff" so that it doesn't go into our oceans... which can be harmful to the fish and underwater environment. I definitely recommend this car wash.

I want to warn potential customers about my experience with this car wash. After the business…read morechanged ownership, they refused to honor the prepaid discount package/book of car washes that I had already purchased from the previous owners. I understand that ownership changes can happen, but customers who paid in advance should be treated fairly or offered some form of accommodation. Instead, I was told that my remaining washes would not be honored, which left me feeling disappointed and out the money I had already spent. If you have a prepaid package or discount book from before the ownership change, I recommend confirming whether it will still be accepted before visiting. This was my personal experience, and I hope it helps other customers make an informed decision

I came here because I was in a bind. My usual smog spot had a 3-hour wait but it's $50 and includes…read morefree retesting within 30 days. I didn't have that kind of time, so I came here since they were immediately available. Nobody was rude. They were actually quick and professional. They took my car, and in less than 5 minutes the tech came back and explained that my car's computer had been reset and the readiness monitors weren't complete. I had recently changed the battery, so that made sense. He told me I just needed to drive it another 50+ miles. What I didn't expect was the $40 charge for that check. At my usual place, if the car doesn't pass, the fee covers retesting within 30 days. I assumed most smog shops worked similarly, but that was my assumption. Here, the $40 was just for running it through the machine, and when I come back it will be full price for the actual smog test. What confused me was that the manager later mentioned that if I had told them about the battery, they could've checked the readiness monitors in about a minute with a different device. That part would've been helpful to know upfront. It seems like offering that quick pre-check automatically could save customers time and money, especially since battery replacements are common. I paid the $40. That's on me for not asking more questions beforehand. But for anyone going in for a smog check, especially if you recently disconnected your battery, I'd recommend asking them to check your readiness monitors first before running the full test. They were fast and polite. I just think clearer communication about pricing and the quick pre-check option would make the experience much better for both the customer and the business. I understand every business runs differently, but this pricing structure just doesn't work for me long term, so I'll be returning to the shop I normally use.

I went there a few months back to replace tge AC COMPRESSOR, now irs failing again, but tge…read morewarranty is not in effect anymore, it was pricey, hut will never go back again! Compressor shouldn't fail again this quickly!! Very disappointed!!!

Background On Visit: After taking my car serviced at Longo, I went to this shop to get a second…read moreopinion on a recommended service that the service rep advised me on. To do either a regular transmission drain and fill or a flush. Wait Time: Took about 30 minutes Price Point: Afford. I was charged $130 for the transmission drain and fill. Service: Hank (owner) was very nice and informational through out the whole process. He told me that I should do a drain and fill instead of the more expensive flush. South El Monte Automotive For Thought: Definitely coming back.

Great place for an oil change. Very fast and efficient. Just $55 + tax for my hybrid, when others…read morewanted to charge way more money. Will definitely be back.

My car got towed called in the morning talk to the main staff he is super polite and helpful which…read moremany towing companies are not I also called after hours talked to night staff Amanda was so kind and try to help him

I was hoping to fill out a survey, but since I never received one, I'm leaving this review due to…read morethe impeccable service I received on September 19. My AAA Roadside Assistance dispatcher was incredibly helpful. Unfortunately, I don't remember his name, but my battery receipt lists 'Martinez' (he had curly hair). My car needed a new battery, and he took the time to walk me through what to watch for and answered all of my car-related questions. He was efficient in his work, yet still courteous and patient with me throughout the process. I truly hope I get this technician again if I ever need assistance in the future. Thank you, sir!

My truck kept shutting down but wasn't coding. They took the time to make sure it was properly…read morediagnosed, while another shop didn't want to bother. The Owner Eddie and his employees are quality people with an excellent work ethic and value which hard to find now days. Almost forgot, in my case they had it repaired the same day! You won't be disappointed.

The quality of TJ Garages work is great for any service requested as long as you give them time…read more They've always given me a great valu

I was in need of getting new brake pads and rotors for my 2020 BMW X5. Was getting quotes from a…read morecouple of other places but getting the quote from RTMotorworks was thorough. I was hoping I just needed brake pads for the front and hopefully not all 4 wheels at the time. They were very responsive and the quote was comparable to other places, if not better. Decided to take it in on a Friday in the morning. Checked my wheels and told me I just needed the front brake pads and rotors replaced. The back was still good. Sigh of relief somewhat. They were able to get the pads and rotors replaced for little under 3 hours. Time went by and they were updating me during the whole time. Great service and team here. Will definitely bring my car back in to get other services done. No issues whatsoever with the new pads and rotors.

PROBLEM: ALIGNMENT ISSUES, CUSTOMER SERVICE, ACCOUNTABILITY…read more When I first tried to leave a review, my account was somehow blocked from posting specifically for RTM, while I could still review other businesses. I contacted Yelp, and by coincidence, the representative I spoke with was also RTM's Yelp rep. He said it was strange that I couldn't post only for RTM. After I explained my situation, he advised me not to leave a review and instead take the matter to small claims court--which I did. During the hearing, the judge seemed to understand my side, but the ruling ultimately favored RTM. Despite being advised not to post this, I'm sharing my experience here because the situation still doesn't sit right with me--especially given Yelp's controversial review practices. On 10/1/25, my rear right adjustable control arm snapped. My car has aftermarket wheels, tires, and suspension components, so a precise alignment is critical to ensure proper fitment without rubbing the fender. I initially went to TM Auto (located across from RTM) for the control arm replacement. After installation, TM took my car to RTM for alignment. I specifically asked them to match the rear right alignment to the rear left, which was set at -2.8 degrees. When I went to pick up my car, I immediately noticed the rear right wheel did not match the rear left. The camber was visibly off. I pointed this out to the technician, but he insisted the alignment was correct and that there were no machine or human errors. After repeated requests, they put the car back on the rack, but instead of rechecking, two additional technicians came out and dismissed my concerns with questionable explanations: "Toyota made the fenders uneven." "Your control arm is made in Taiwan/China--what do you expect?" Despite putting the car back on the rack, they never rechecked the alignment. They simply removed the car and stood by their original claim. With no resolution, I had no choice but to drive the car home. Because the alignment was incorrect, my tires rubbed against the fender the entire way. The next day, I found heat damage, paint cracking, and visible wear on the fender. I came back the next day to talk to Richard (the owner) hoping he would recheck everything, but it was apparent he was "too busy"--despite clearly having time to talk with other customers and then continue working on another car, while ignoring me. I waited outside RTM for over an hour trying to speak with him. When the TM Auto manager asked if he had seen the damage, his response was, "Yeah, so what?"--with no concern at all. After is when I left, and was forced to go to another shop to realign--more driving, more damage done. I used a camber gauge and measured -2.8 degrees on the rear left and -2.0 degrees on the rear right. To confirm, I took the car to my trusted shop, Chewerks in La Habra, where they verified the rear right camber was indeed -2.0 degrees and did not match the left side. Their measurements matched mine exactly. Because RTM refused to recheck or correct their work, this improper alignment caused damage to my car. The rear left side tucks properly, while the rear right sticks out about half an inch, which led directly to the rubbing and damage. I had clear documentation and evidence, but the court still ruled in RTM's favor. I chose not to appeal to avoid spending more time on the matter. A nearby body shop, Cenco Auto Body, quoted over $1,800 to repair the fender (with another shop giving a similar estimate), confirming the extent of the damage. What could have been a simple recheck turned into a costly mistake. Despite everything, RTM did not offer any compensation or attempt to make things right. Seeing RTM's highly rated Yelp profile made their response even more surprising. They're quick to take your money with a smile when things go well, but when issues arise--as in my case--they deny responsibility and make no effort to make things right (In my case, they didn't take money directly, but a receipt was given to TM Auto, and I had to pay TM Auto--which is the same as paying RTM directly). TM Auto went as far as offering RTM to help cover the repair costs, but RTM still refused. TM Auto didn't have to step in for someone else's mistake, yet they still tried--that says everything. Richard (the owner) had my contact information through the small claims process, yet he never made any effort to contact me--even before we went to assigned court date. After what happened, I'm relieved I didn't bring my other cars first--especially since those cars are of higher value. It seems RTM has many satisfied customers, along with a smaller number of unhappy ones. Hopefully, you don't end up in the latter group like me. FWIW: Following the incident, I contacted Hunter to verify when RTM's rack was last calibrated. Abel (rep) advised that its calibration was set to expire later that month. This raises the possibility that their rack may have been out of calibration.