Worst problem resolution I've experienced. Bought a 25ft fence and "unfortunately" was only sent a 20ft chain with it. "Sorry, it seems like it should come with equipment suited for the length but there's nothing that can be done, unfortunately." Terrible customer service, inferior product accessories. Do Not Buy! read more

Love this place always good prices and friendly staff. I drive an hour and a half to get here so it's definitely worth it.

So frustrated! We order an awning a while ago but didn't have a chance to install it until now. Admittedly, it was purchased more than a year ago, but apparently that voids the warranty. It was unopened in the box until now. When we opened it and went to install, we realized that we're missing a few plastic pieces (they were probably all in one bag). Even though it is brand new, they won't cover it under warranty and want $155 to replace these small pieces. You have got to be kidding me!! A full replacement is $199. Horrible customer service. So disappointed! read more

(I had great response time from their customer service folks up until my payment went through...and I have tried to contact them, multiple times, via their online chat, work voicemail, and an email that their representative provided...from the day that I mistakenly purchased the out-of-stock sauna..and every day since. Following is the latest message that I left on their customer service, chat line that now says..."Hi! We are currently away. Please leave us a detailed message and our team will reach out to you the next business day." (of which I have left MANY)...and has said the same for the past few days when, previous to my purchase, I always received a response from their rep, Isaiah in a timely manner) "Hi again, Isaiah! I didn't hear back from you...I know you must be busy. So I don't have my $4,200+ payment just sitting out there, accruing interest, while we don't know if/when you can deliver the sauna...I have requested that PayPal reverse the charge ASAP. I think it would be easier if you could just credit me back the entire payment from your end...and I would greatly appreciate it if you could do that today as I'm sure (that if the show were on the other foot) you wouldn't want that kind of money just sitting in limbo while you are paying a finance fee on it...and don't have anything to show for it. Thanks so much for all of your time. Please send me a receipt/confirmation when you are able to reverse the charge or when you have worked out the same reversal with PayPal. Thanks so much!" (I still have not heard back as of today...so I contacted the credit issuer, PayPal...as well as the BBB as I, nor I assume many others, truly don't have the means to "float" $4K out there for essentially, nothing in return, and I am getting a little nervous after not hearing back for 4 days now....and even more so after reading the issues some of these other reviewers have had with Aleko in the past. Again, I hope that Isaiah, and the rest of the Aleko folks have a justifiable reason for the radio silence of the last few days...and since they have not commenced delivery of the sauna...as it is still out of stock - per their site...then I trust we can get my account credited back for the entire purchase amount by EOB tomorrow, Monday, 2/27...at which time I will promptly adjust my review rating upward. Stay tuned!) 2/27 - PayPal just sent me notice that the issue has been resolved and the entire purchase amount will be credited back to me. So, it took some outside intervention...but, the ultimate result was as I had requested/hoped...so that is a good thing. Can't give 5 stars as I did have some nervous moments during my 4+ day wait for resolution. read more

Do not buy from these people. We purchased a $2500.00 Gate that was delivered damaged. We contacted Aleko and was told to beat out the damage with a soft hammer, impossible. Got estimates for damage repair cost $500.00, ALEKO said by e-mail they would credit us, that never happened. Still after 1 year no credit for 500. Stay clear of this company probably will have our Attorney file suit. Beware Consumers. read more

Konon excellent service. Great prices, would be back again to pick up more stuff. Picked a chick coop for a great deal. read more

ALEKO - Home & Garden Near Me - Kent, Washington

See all

Awning doesn't work and customer service is garbage. I bought a 16' motorized retractable awning. The fabric roller sags in the middle causing the fabric to bunch up when retracting, which then causes the frames & arms to start bending more & more as it retracts. They will very clearly break if the awning is fully retracted, so it can only be partially retracted. I contacted customer service whose response was to simply read back some tips & warnings from the written instructions, which I had already indicated that I followed. Nonetheless, I followed their instructions and, of course, it did not help (I had already taken the measures that were suggested). This back n forth process took several months, and I finally asked for a supervisor to offer better troubleshooting and advice. Guess what that person's "fix" was? "Don't retract the awning all the way."! I couldn't believe it. I said I'd like a refund. Well the refund period is only 30 days and they conveniently dragged their feet responding to me. I had thought that if I followed all of their suggestions, and no matter how long it took, that in good faith they would still refund me the money since it wasn't me that was dragging my feet and they could not solve the problem. Nope. I shouldn't be surprised - there is a good reason that their awnings are the cheapest out there. You get what you pay for, I guess. Don't make my mistake. read more

Awful experience for me. 1) Messaged them on FB to ask if they had the product (set of weights) I wanted in stock. They said they had them available. 2) Drove to pick them up after work. After paying, I waited 40 minutes for the staff to bring the items out. This is after me coming back in twice to check on the status. They unfortunately only had half of what I wanted available. Told me to come back the next day to pick up the remaining order. 3) Drove 40 minutes again the next day to pick up the remaining item as they said to do. Told me that it still wasn't available. At this point, I am done being given the run around. Returned all the items and will purchase elsewhere. Wasted 3 hours of my time driving back and forth to pick up something that these yahoos told me was in stock but wasn't. read more

Friendly but they don't see how their ad is misleading. They are selling an item for certain reasons per ad but doesn't say the product is actually damaged or missing an essential part. ***Maybe their new stuff is just fine. beware if u consider buying their open boxes and their craigslist ads*** I was going to buy it with the damaged section (see the photo) because it's not structural and not compromise road safety. Then I inspected the parts box and found a critical piece missing. Wasted 1.5 hrs looking at the ad, driving, waiting for them to get the product, inspecting, driving home, plus gas Got a brand new one for just over $50 on sale at harbor freight who were very friendly. Little smaller and hitch bar isn't raised but is complete and safe to use read more

ALEKO - Ad description incomplete/poorly written/misleading - Home & Garden Near Me - Kent, Washington

See all

Fitness equipment is scarce in current times, but I was able to find adjustable dumbbells for a very good price. Looks like they're well built. Aleko sells a variety of items such as outdoor patio furniture, outdoor kids toys, dumbbells, Christmas decorations. They're taking good precautions for COVID with outdoor waiting areas. It was a smooth buying process! read more

ALEKO - Cast iron adjustable dumbbell kit - Home & Garden Near Me - Kent, Washington

What a great find. New gazebo for a fraction of the price. Great sales team also. They even have a small cabin for $4800. Unbelievable cool place. Ya gotta check this treasure out. read more

We ordered a beautiful driveway gate and it was delivered next day. Excellent, on time and friendly delivery service by Alex

I purchased an outdoor sauna. 2 days after assembling unit. Both side walls buckled. I haven't even had the opportunity to connect electricity to it. I contacted customer service, sent them multiple pictures. They did respond and asked me how it happened. I said I don't know it's your product so you tell me. I am still unable to use my sauna and all I hear from aleko is crickets. read more

ALEKO - Buckling to other lower wall - Home & Garden Near Me - Kent, Washington

See all

Bought a paddle board this morning. Prompt friendly service. Recommend this spot for a quick pick up read more

ALEKO - 10' Paddle board - Home & Garden Near Me - Kent, Washington

I ordered an awning from Aleko Products in Sept.25,2019. I was told it was not currently available,at the time I said I would wait. I have received no word on what is going on with the ordered. My emails and phone calls have gone unanswered. I just want a refund now but they are ignoring me still. Aleko Products does not deserve your business Robert Jones read more

Awesome prices, great staff. Seemed too good to be true but it all turned out well! I came on a Saturday and had to wait in line but the staff were walking up and taking orders for people. Just an all around quality business. read more

ALEKO - Front entrance - Home & Garden Near Me - Kent, Washington

Helpful staff. Wide array of outdoor products. Has good practices in place to prevent the spread of Covid. They were able to provide us with what we needed to host an outdoor gathering in the Northwest! read more

ALEKO - Front entrance - Home & Garden Near Me - Kent, Washington

Beware dealing with this company, which is doing the classic "bait and switch" on Craigslist. They advertised an inflatable hot tub for $100, "due to a customer return" (reg. discount price around $415). After answering the ad, we took a ferry and drove 26 mi. to the store to pick it up. It was "blocked" by other merchandise in their warehouse and "inaccessible," but we were promised if we came back, there would be a 15% discount for our trouble. We called before leaving home this time, and guess what? The tub had been sold, but we could have another $400 one for 15% off. When we asked to speak to a manager, "they" were all in a meeting and it was against store policy to give out their names. Instead, we were told that that they would be informed of the problem and would call us back. Also, that if we ever saw a deal of theirs like that on Craigslist again, we could call and they would remember us and give it to us. We asked for proof of this promise and they claimed they were recording the call and "would remember us." They were very sorry that we were frustrated. Disgusted is more like it. By the way--if you read a whole bunch of Yelp reviews about ALEKO, notice that they either have one star and an unhappy customer like me, or they have 5 stars, advertising a product with great enthusiasm, followed by a thank you from the owner. Which makes me think the 5-stars do not come from real customers.... read more

Everyone is helpful and friendly at there Kent location. It is not somewhere you can browse around. Highly recommend their products, I've never been disappointed. read more

March 2021 my "four person" inflatable hot tub was purchased as a gift, it was not unpacked and set up for use until this summer, 2022. This month I have discovered several air leaks in the tub and have attempted to patch them, unsuccessfully. I got in contact with Sabina from support who provided the only troubleshooting answers she had, unfortunately all unhelpful, and informed me that due to the lapse of warranty there was nothing more Aleko could do for me. I am beyond disappointed. I thought with careful, diligent maintenance and attention I could get at least a couple good years of use out of a temporary hot tub while saving up to buy a more permanent option. Instead I was only able to use the tub for a few months, and now I am still paying installments for a product I will be discarding. The pictures show deflation less than an hour after completely filling with air. read more

See all

This is the most unprofessional company I have ever dealt with!! Customer service sucks!! They do not return your calls!! And emails rarely I purchased a gate $619. When it was supposed to be delivered I had stayed home all day I also have cameras to film anybody that drops off the driver lied and said he came to my house and nobody was home that was completely unprofessional I decided to cancel my order and get a refund!! This all began February 2019 it is now March 26 and I haven't heard anything from them on a refund they've already taken out my money if I can give this company a -10 on stars I would!! They SUCK!! read more

Emailed them a few days in advance to ask if they had the canopy I wanted in stock. They never replied. Got here and waited 15 minutes before anyone helped me. The guy says $229 and I said "your craigslist ad says $145". He goes and checks and comes back 5 minutes later and says okay $145. He takes my payment and then five minutes later tells me they're bringing it out. I've been waiting here for 30 minutes and still don't have it. The guy told me "just wait 5 minutes" about 20 minutes ago when I asked. There are at least a dozen different people in there. Different people keep coming out. I could've ordered it online and got it quicker. Don't bother with this place. Their prices aren't even that great. read more

Really cool little store. Ahmad was very helpful is getting the 2 paddle boards I came for. Quite the assortment of things to choose from! Thanks! read more

Awesome selection of paddle boards!! Konon did great explaining different sizes! Bought 2 paddle boards today!

Got my chicken coop and great price! I wish they serve in Tacoma too as well. They also have other stuffs by the building for sale such as boats and etc read more

They don't care about their customers.. I purchased two $100 gift certificates at an auction and they just don't work on their website. It's been 9 days with no resolve. They keep saying they'll work now, and they don't. So I gave them the items I want, shipping address and gift certificate numbers so they can just process it. They refuse, becuase they just can't do that.?. I've asked to be contacted by a manager at least 2 - 3 times and still have not recived contact. Very disappointing. Makes me wonder if their products are any good. Wish I never purchased these gift certificates, as it's turning into a rip off. I gave them an excellent solution and they refuse. Will provide update IF this gets resolved. read more

Tried to pick something up today only to wait 20 mins to be informed that the system was down and that it would be another 10-20 minutes but they "weren't sure." (*shoulder shrug) Really should have a backup systems in place even if that means going back to the ol' pen and paper. You are letting business stop and your customer service falter because of your IT and lack of communication. Customer service needs improvement. Isiah was the only saving grace . If you can duplicate your core values and customer service skill set with your team, I think ALEKO will be better off in the end. The above are recommendations for improvements based on my unsatisfactory experience over multiple trips for a single purchase. read more

Message before I drove all the way from Olympia to see if they have the product I wanted. Was waiting at the door first thing in the a.m. Not only did they not have the product in stock like they said, they didn't even have any of the other sizes even remotely close. What a waste of a valuable, rare weekend day off and time. A few other people that were waiting in line only to have them find out that what they wanted they did not have either read more

Hey my Gym friends I am writing this five star review of Aleko in Kent Washington. I just bought a 90 pound set of adjustable dumbbells that go from 10 to 90 pounds each a pair for less than half of the cost of bow flex or anything you'll find online. They're brand new and have a one year warranty! In addition I also purchased a smaller set of chrome cast iron dumbbells that go from 5 to 33 pounds for smaller weights. Those came as a set for an unbelievably low price. They are going to sell out down here so I'd recommend you come see Marina and give them a call to reserve your pair at 253-246-8222 or you can reach marina at Marina.Maliugina@aleko.com. I'm really pleased now my home gym is complete. Talman Welle read more

Ordered an outdoor 8 person barrel sauna online May 19. Got an email it was back ordered May 27 and there was a 3 month wait. I immediately replied to cancel order as that was an option provided. No reply. They don't answer phones nor return calls. File a dispute with bank and they dragged it on providing FAKE tracking id's. But wait, didn't you say it was out of stock - now magically you 'shipped' it. AVOID AVOID AVOID! Fake scam company that doesn't operate legally, lawsuit waiting to happen, I may be the first to start a class action. Stay away!!!!! Fraud Company!!!!!!!! read more

****UPDATE- Shortly after writing this review, Brandi with the company emailed me apologizing for the inconvenience and to expect a full refund within the next 2-3 business days with no need to return the item purchased. In return, I promised to update my review reflecting the company making things right. In the future, I hope this company can find a way to improve their customer services more efficiently. I graded my original review at a 1 star which I have since changed to 3 stars. If you order from this company, better hope the item(s) you order is exactly what you need because returning them is about as easy as moving mountains. Customer service is COMPLETELY NONEXISTENT. In order to return an item, their website says you must email them and request an RMA # before returning any package and allow them 24 hours for a response that you WILL NOT EVER GET. Going on 2 weeks now of calling, emailing multiple departments, and leaving voicemails. When calling, sometimes someone will pick up but then you are either put back on hold or sent to their voicemail. I am on my 6th call just today. At one point they may have been a reputable company based on their older 5 stars reviews, but this business has clearly plummeted since. How they manage to stay in business is beyond me! read more

I ordered a coop from Aleko a week ago. We bought small chicks and needed a coop. Before ordering I called Aleko to make sure it would ship right away. They informed me that they use free FedEx 3-5 day shipping service. This is exactly the time frame I needed. I placed the order right after the call. I got an invoice right away that said the same free FedEx 3-5 days ground shipping. The next day I got an email with a FedEx tracking number, but when I went to the FedEx site it showed that the tracking number was incorrect. The next day I got an email from another shipping company with the same tracking number and when I checked it then it showed an eta Wensday 9/23rd which was yesterday. On that email they asked me to call the shipping company to arrange a delivery time because I would need to help the driver unload it. When I called the shipping company on Tuesday I was informed that they don't know where the package is and they don't have eta, and if I can call them next week to figure it out. I called today to see what is going on and it seems like the package has been found but they can't give me any eta. Per them it can take up to 3 weeks to receive. I called Aleko and was told that do to this being a larger package they were not able to use FedEx and that no one promised a 3-5 business day sheeting, which is something that states it on the invoice and emails. We were then told to that this is an automatic response their system puts out. This was told to us when we asked for a full refund due to the misleading shipping details they originally provide me. The fact is that I don't know when I will receive my coops and Alkeo WILL NOT refund the full amount because they don't think they did anything wrong. They want to charge me the shipping, which is clearly their mistake . ALL I WANTED IS TO GET AN ETA TO SEE IF I NEED TO FIND ANOTHER SOLUTION FOR THE CHICKS WHICH ARE GETTING BIGGER EVERYDAY. I'm not worried about getting my money back. I have all documents that prove that they had false advertisement. I'm sure I will get my money back from my Credit Card company that I used for this order. I'm posting this review to help other people not fall for the false shipping advertisement the way I did. read more

Excellent deal konon helped me out. . Found great price on a discount Chicken coop on Craigslist. Great deal!

1 employee was working. Waited 30 minutes behind two other customers before leaving without a purchase. More worried about getting their Yelp review in exchange for a 5% discount than in actually helping customers in line. Strongly recommend avoiding. read more

I purchased through their website, order still says processing, but they charged my card, it's been almost a month. Customer service doesn't answer even during posted available times, I've tried calling multiple times and nothing. I've emailed customer service multiple times and the only response I received was a single email saying they would contact me in 24 hours, which never happened. I am going to dispute the charges at this point it's almost a month after my order and zero progress. I will try and go there in person to get it cancelled, will update after that -- disappointing because I've ordered through Aleko before with no problems, but this is the worst experience I've had with a company, to take your money and just not respond, especially when the product hasn't even processed yet. Terrible. read more

This place sells exclusively cheap Chinese knock off type products. Yes, they're cheaper than common brands, but the reality is the craftsmanship and durability is poor. I have purchased items from them twice. The first item was a greenhouse i used to store materials during a construction project. Because it doesn't rain during the summer, I did not notice how poor quality it was until the rain began. It leaked in multiple places. I had to put a tarp on top to make it water tight. Within a few months, the stitching on the zippers wore out and started coming apart. I was no longer able to zip half or the door. The moment the project was finished, i took the frame apart and threw the entire greenhouse away. My original intention had been to use it for a season and sell it to recoup half of my cost, but it was in such bad shape that it needed to be thrown away. The other product I purchased was an inflatable boat that leaked immediately and was returned. When you're 0/2 in crappy products, it is no longer a fluke, but a bad business practice. If you need cheap knock offs for temporary use, this is your place. Throw your money away for disposable products that will need replacement in a year or sooner. read more

They have literally everything at a fair and discounted price. Check them out for trampolines outdoor furniture, paddle board, anything!! They are awesome. read more

ALEKO - Home & Garden Near Me - Kent, Washington

Got a great deal on a returned chain link fence kit. Fast, friendly service. The guys brought everything out to my car, let me inspect everything, then helped me load. read more

Big selection. I like the clearance tent. I just picked up a 10 x 20 canopy for $55. MSRP of near $300. read more

ALEKO - This is the shelter I scored - Home & Garden Near Me - Kent, Washington

Love this place! Amazing deals and got a driveway gate for half price! Customer service was fantastic and non pressuring. Konon was very helpful over the phone and took the time to go investigate the product I wanted. At the store Maria was super patient and answered my 1000 questions with a smile. Overall awesome experience highly recommend. read more

ALEKO - Home & Garden Near Me - Kent, Washington