Very upset, Today i went to return a pair of shoes which my wife tried at home. After using less than 1 hour at home ironically less time trying the shoe in the store before to buy. And she noticed it was al little small and not confortable.
In store the seller told me that it was used and is impossible to return, obviously if you wore at home OR IN THE STORE is dirty the shoes base, and the manager simply say no because the shoe do not qualify for return for the base of the shoe (see the picture) . The manager was so rude (Sergio Peña, Manager in Memorial Aldo store ) and offer me give a credit for buy anything else. I says no, because last week i bought 2 others pair of shoes in Aldo store in Willbrook mall. and i just wanted a refund for the shoes. After he ignored me, I was upset, he moved to the corner ignoring me and i say i want to talk with the supervisor in houston to get any solution. I ask for the name of the manager to another seller, they refuse to share that information, i request for the manager again. He was in store front DOING NOTHING. and He did not came. After ignore the call by radio headphones... in front of us. The seller notice too as a witness, that he just wanted to ignore me. he came 4 minutes later. and i request his complete name and he says is not allowed. but i say is my right to know who is him to make my complain. Many times He told me, He is the manager in all Houston, and the call is going forward to him. I decided to just go without a solution. very bad experience with this man SERGIO PEÑA, I will never buy again in Aldo Stores. Be careful if you touch the shoes in your home... but is ok trying the shoes in the stores... tried by many people... that is ironic... and stupid....
I never had problem in other stores with 100% satisfaction read more