Came here to replace my current safe. Needed one that would fit guns & valuables. Decent selection…read moreand pricing. Pete was helpful in making my selection within budget and arranging for delivery & installation. The crew arrived on time and an hour later my new purchase was put where I wanted it, bolted down with all features, warranty & registration accomplished.

I did a lot of research on purchasing a safe and came across the Calibers Safe Store. I was…read morelooking for a mechanical combination safe as I am not a big fan of electronic locks. They showed me a Liberty Colonial 23 with a mechanical lock that had the perfect dimensions (size and weight) I was looking for. It is a mid-level Liberty Safe but has good security and fire ratings. The delivery was seamless even though I have a challenging driveway and step steps. They have all of the equipment and accessories necessary to safety move your safe. They also made sure I understood how to operate the safe and answered any questions I had before they left. Excellent experience...if you need to purchase a safe and have it delivered, I highly recommend this business.

Superior service and customer education from Mike and Larry. Affordable, good selection of choices.read more

Great service and knowledge. We refer our customers every chance we get…read more Mike is totally about meeting the needs of his customers.

Terrible service!! Zach confirmed appointment date and time to change the locks on my new home and…read moreto install a new security system. Did not show for appointment nor did he or anyone else from the office call to offer explanation. I called to ask what the issue was approximately 30 minutes after the scheduled appointment time. Receptionist presented as "annoyed" I was calling. Zach eventually called back stating he would be at my home between 3:00& 3:30 pm. He did not show nor did he call to let me know he was not available. Total waste of my time!! Would not recommend this company. Unprofessional and disrespectful!! Contacted another company received prompt and professional services Do not recommend using this company!!

Had a system put in by them in our home and business. My first experience a few years ago went like…read morethis: "Had two appointments to get cameras serviced. The first time the installer didn't have a tall enough ladder and made an appointment the following week. No one showed up to that appointment. I left a message about being stood up and never received a return call. I called the next day and got lots of apologies...The cameras themselves are just "okay" for what we paid for them." Fast forward 5 years later...thought I would give them ANOTHER CHANCE...Recently called to upgrade our system and got put on hold. Receptionist then took my name and said someone would get back to me...NO ONE EVER CALLED. I decided to move on to "Professional Security Consultants Inc." after getting a recommendation from a fellow business owner. The service I am getting from them is like NIGHT AND DAY! Your loss Security Source.

The Staff Locksmiths are extremely experienced. Always helpful, professional and great customer…read more My extended family have been customers for decades (they are so good, we don't need them very often).

I had purchased an antique post office box as a piggy bank many years ago and lost the piece of…read morepaper that included the combination. The maker had died and his company was no longer in business. My post office postal bank was full of coins and seemingly lost. The only way I thought I could get at these coins was to destroy the wood case. I hated to do that as the bank was a great wood project and historical. Gary at Sandia Safe and Lock agreed to take a look at it and had it open in a few minutes. The value of the coins inside was $68 and worth the effort. Thanks to Sandia Safe and Lock for being so accommodating and asking nothing in return.

I wish I had looked at reviews here, but I was in a rush. There were so many issues. I wanted…read morenickel but they only had bronze, so now I hate my door, but again I was in a rush so I took it. They said there was no service charge on the phone, but there was on the bill. When I questioned it Leon argued with me very unprofessionally. They charged $225 for a lock I could buy at lowes for $100 less - same brand. All of that I could have accepted because it was a rush job. However, when I called to say they forgot something, they tried to tell me to do it myself ( they want a disabled 60 year old with a fused spine to climb the ladder to the device on the garage ceiling). When they helped me program the garage opener, they forgot to program with wall keypad with the new code; he is saying it's my fault for not telling him knowing that I'd been living in the house for 2 hours, and I'm not the expert. But okay, I miss it. When I called to ask him to help finish the job, he didn't response the text and call within a business day. Then he said he was busy with people in the store. Then he said he didn't have time, and again, I should do it myself or find someone to help finish the job. He wanted me to wait a week to come back and finish the job because "they're too busy". What makes this abhorrent is his tone and demeaner. He grew louder and more abrupt on the phone, and told me he'd call back because .... well, I guess my call wasn't as important and couldn't ask the people in front of them to wait 2 minutes. Very nice during the actual job. He was the complete opposite when I called to finish the job. The more I tried to explain, the ruder he became interrupting me repeatedly, and having no customer service skills to professionally and calmly explain it to me. To cap it off, when I had a question on the bill, I had to send it to them because they didn't have it. When I tried to discuss with him, he was ridiculously rude and interrupting me again, arguing with me, getting louder, and had the audacity to say he did me a favor ($500 bill). Parts of the bill contradicted the verbal - and again he said I was wrong. EXCEEDINGLY RUDE and no customer service skills. Typical perhaps of age and experience, but to be spoken over and rudely argued with is the absolute worst customer experience. All they had to do was be responsive and say - we'll be out there as soon as we are able and help finish the job. Period. It's called respect of your customers and professionalism in running a business.

Poor customer service. Invested $250 into a new key fob to include programming. Was told I had to…read morebring it in for programming at the shop but, wasn't told that I had to make an appointment. Wasted a trip to Albuquerque to find them closed and "Leon" had to perform the job. Leon was out. Called back and couldn't make an appointment. Tried talking to him and he cuts me off saying he had someone in the shop. Totally rude and unprofessional.

B&B Lock & Key responded promptly and scheduled us within a couple of days. We had a digital lock…read morewith a new battery that wasn't making a good connection. He got the lock to release and spun the batteries in the battery compartment and it began working again. We also had him rekey the lock. David and his son were very nice and professional. I would use their company again if the need arose.

Background: Lost the fob and the emergency key insert for my Nissan while out riding. Half of my…read moregear and my bike's bags were in the back of the vehicle - I teach motorcycle safety and riding, my equipment is my livelihood! I had to get in! And I needed my vehicle running. I first tried a couple other "yelp suggested" locksmiths, they told me that they couldn't help. In desperation, I went to the dealership and had a key cut from my VIN, and bought a new fob. I haven't programmed a fob in a while... since you pushed a button on the PCM, and then held a combo of buttons down on the fob. It's a LOT more complex, today. I contacted B&B to see about getting it scheduled, expecting next week, at the earliest. Instead, they came out yesterday afternoon, less than 5 hours after I initially asked about availability. They were able to program my OE fob, sold me (and programmed) another fob, and sold me and cut (on sight) a second rescue key. The total for my same day service? After tax, tip, fob, key cutting, and programming 2 fobs, my total was 50 less than the dealership charged for just the fob and key. Jamie and Jr. were extremely helpful throughout, providing updates and all the information I inquired about. Both fobs and keys work, I can get to my riding gear and equipment, have my backup vehicle back, and it was incredibly affordable. Thanks y'all! I Will recommend to anyone needing lockout, replacement, or reprogramming services

1st class! Professional ... clean , on time ... excellent attitude & results! The only lock & key…read morebusiness to call !

Awesome, honest business in every way. I was a walk-in customer and they helped me navigate…read morenon-profit paperwork and complete a custom job in 30 minutes. We will be back for all of our lock/key needs. Dance Arts Los Alamos

Great prompt service call for some BnB repairs. I stopped in…read moreand shared my problem with Carlos. He sent a man out within a short time. Fair pricing and high quality work!

10/10. Excellent service. Super fast! The guys are so knowledge and helpful. The place has many…read moreoptions even though it's a little small hole in the wall. I ordered a new car key and key fob and the price was excellent for what I received. I will be using them from now on! Also loved the cut out behind the counter lol.

William spent so much time making sure everything was done to our satisfaction, excellent customer…read moreservice!

Brandon and his team at Southwest Security was able to envision, quote, and install a custom…read moresecurity application for my residential building to my desire and specification. He gave me a menu of options, but I was not oversold or coerced into buying things I didn't need. His custom solution was quoted very reaonably and answered every security concern I had for my perimeter. I would highly recommend Southwest Security to all of my friends and family! I was thrilled that I contacted Southwest Security first!