I have to say I had a great experience with Roberts Lock and Key even though something pretty…read moreembarrassing happened. I was informed that someone had lost the keys to an apt unit that we needed to show to a prospective renter. So, I called two other people before I called this company and basically got no response or excuses. When I called Robert, he answered right away, was ready to help me and was very professional. He basically jumped in his car right away and headed straight to the location. He was met by someone else since I was at work. However, when they got there the keys were found at the last minute. So he came out for no reason because of someone's negligence. Prior to that the price that I was quoted to change 4 locks was very reasonable to me. Even though no locks were changed, I was very appreciative of the effort put forth and would absolutely consider this company for the next time we have a lock or key emergency. If you're locked out or lost your keys, etc. need immediate assistance call Robert!

This Locksmith is the real deal, not a conglomerate trying to get your address. This is a local…read morecompany, one you can trust. I called 8 Locksmiths before I chose Robert's lock and key. I'm so glad I did because they did an excellent job. The others are scam jobs who ask for your address and say somebody will call you back! Again, this is the real deal support your local people!

He is AWESOME!!! James is amazing! He gets the job done right. He cannot be bought by anyone…read more If you want the Right Man For the Job; Then please choose and support this business. He has done lots of work for me in the past and I need his services again. I left a message and will reach out to him next week. The ratings for him are totally legitimate. I have always been pleased with his work. Now, other locksmiths may be intimidated by the world especially in a rough and tumble city like ABQ. However, not James; he gets the JOB DONE RIGHT and will MAKE SURE YOU ARE HAPPY AS WELL! He is friendly and as long as you treat him with respect; then he will treat you with respect back. It is truly about KARMA!

James arrived right on time. Because I had underestimated the number of locks and cylinders…read moreinvolved, we spent some time re-negotiating the cost of the job and soon arrived at a mutually satisfactory figure. It was a large and complicated job involving two dwelling units and 23 cylinders needed to re-key the whole. James was patient and accommodating to our schedule; for instance, we had to coordinate the return of our tenant from her work at the University to look after her dogs while he worked at her place. James' workmanship was impeccable. He kept me informed of what he was doing. Altogether a highly satisfactory experience for us and I hope for him, too.

Service was great! I will definitely return when needed! Thank you all for your help.read more

Locked myself out of the house- no key hidden. They had a full schedule; but worked me in. Got…read morethere within 30 minutes. Clayton was wonderful! Opened my door; added a new lock, fixed a digital lock I had. Wow! Very grateful to Bill and Clayton!

The Staff Locksmiths are extremely experienced. Always helpful, professional and great customer…read more My extended family have been customers for decades (they are so good, we don't need them very often).

I had purchased an antique post office box as a piggy bank many years ago and lost the piece of…read morepaper that included the combination. The maker had died and his company was no longer in business. My post office postal bank was full of coins and seemingly lost. The only way I thought I could get at these coins was to destroy the wood case. I hated to do that as the bank was a great wood project and historical. Gary at Sandia Safe and Lock agreed to take a look at it and had it open in a few minutes. The value of the coins inside was $68 and worth the effort. Thanks to Sandia Safe and Lock for being so accommodating and asking nothing in return.

He arrived over 30 minutes late to our first scheduled appointment and almost an hour late to the…read moresecond appointment. It's been a month and the locks need to be installed correctly. They are a fire harassed. Some are even installed upside down. The crazy thing about the guy is I wasted over an hour of my time waiting for him and then he wanted to charge me more than we agreed to before I asked him to return and do the work. I said I did not have an issue but wanted to see the work and asked him to call me back the day. The work was bad and he never called me back. \If you think I have the wrong company I will notify Visa that the charge is not valid. DO NOT CALL ME AGAIN. Your business ethics are questionable. DOUBLE-CLICK TO SEE THE FULL VOICE MAIL TEXT SENT TO THIS FAKE CUSTOMER

My husband called Scott's to help us with the lock on our car. He was very respectful and was able…read moreto setup an appointment quickly. We were able to take care of the issue but Scott's Key and Lock Solutions was very understanding of our last minute cancelation. We are super grateful of the courteous service we received and we will definitely use them again in the future.

Super customer service: timely response, timely appointment, quick service, fair pricing AND…read moreespecially nice people! Thank you, A&A!

The gentlemen I spoke with was super friendly and attentive. He got to my residence quickly and…read moreopened my door within a few minutes arrival. He even helped jump start my car! I would absolutely recommend this service to anyone :)

My old car needed a new key, and I couldn't start it because the original was too old and worn. I…read moredecided to go with Justintime Locksmith, and I'm so glad I did. Justin was professional, kind, knowledgeable, and efficient. He assisted me in a timely manner and gave me confidence that he could fix my problem -- and he absolutely came through. I highly recommend his services! He was understanding, prompt, and arrived exactly when he said he would. His prices are very competitive as well. I can't say enough about his experience and professionalism. Highly recommend!

Is there a category for minus-5 stars? I checked 1 star because you can't post a review without…read moreone. Save your money (and sanity) and do NOT do business with this outfit. On no level was this a good experience. Like you I found this business after a simple internet search, a choice I wholly regret. I needed replacement keys and fobs for three vehicles and it turned into a two-month headache that turned what should have been a $400 transaction into a $2,800 nightmare. I was trying to avoid going to the dealership but wound up doing that anyway because his "work" caused an electrical short in one of my cars which ended up costing thousands. He claimed he'd give me a refund from the $400 he originally billed me. He never had any intention of doing that. He ghosted me and absolutely would not return messages, which speaks to sketchy business practice and total unprofessionalism. But, hey, let's take a journey, shall we? The first part of our interaction took a week and a half -- and three separate visits -- to complete an original transaction that was described by this guy as a "simple process." He programmed a new fob for one of my vehicles, which rendered the original fob useless. He said synching the old fob and the original fob with the car would be an additional cost. Ouch, but fair enough. I had three in-person visits with him about the other cars, two of which required me driving across town at a time that fit his schedule to avoid the $89 "appearance fee" for having him drive to my place to fix his blatant missteps. Each interaction took roughly an hour and ended with him handing me a keypad to enter a tip. Comical. A tip?!? He was more than an hour late to my first appointment where I had to reach out to him rather than him taking 5 seconds to tell me he was behind. He twice canceled the second visit, once as I left a work function and was in rush-hour traffic within half a mile of his residence. Then he blew me off for nearly two days prior to the third appointment after I'd already paid in full. All he had to do was cut a key and hand it to me, but what I got was this confused look and a shoulder shrug when he shorted out the electrical relays that sent me scrambling to the dealer, who told me this guy's mess was a $2,800 mistake. Do yourself a favor and use someone else -- someone who knows what he's doing, someone who communicates clearly and someone who does what he actually says. Minus 5 stars, times two.