I wish I had looked at reviews here, but I was in a rush. There were so many issues. I wanted…read morenickel but they only had bronze, so now I hate my door, but again I was in a rush so I took it. They said there was no service charge on the phone, but there was on the bill. When I questioned it Leon argued with me very unprofessionally. They charged $225 for a lock I could buy at lowes for $100 less - same brand. All of that I could have accepted because it was a rush job. However, when I called to say they forgot something, they tried to tell me to do it myself ( they want a disabled 60 year old with a fused spine to climb the ladder to the device on the garage ceiling). When they helped me program the garage opener, they forgot to program with wall keypad with the new code; he is saying it's my fault for not telling him knowing that I'd been living in the house for 2 hours, and I'm not the expert. But okay, I miss it. When I called to ask him to help finish the job, he didn't response the text and call within a business day. Then he said he was busy with people in the store. Then he said he didn't have time, and again, I should do it myself or find someone to help finish the job. He wanted me to wait a week to come back and finish the job because "they're too busy". What makes this abhorrent is his tone and demeaner. He grew louder and more abrupt on the phone, and told me he'd call back because .... well, I guess my call wasn't as important and couldn't ask the people in front of them to wait 2 minutes. Very nice during the actual job. He was the complete opposite when I called to finish the job. The more I tried to explain, the ruder he became interrupting me repeatedly, and having no customer service skills to professionally and calmly explain it to me. To cap it off, when I had a question on the bill, I had to send it to them because they didn't have it. When I tried to discuss with him, he was ridiculously rude and interrupting me again, arguing with me, getting louder, and had the audacity to say he did me a favor ($500 bill). Parts of the bill contradicted the verbal - and again he said I was wrong. EXCEEDINGLY RUDE and no customer service skills. Typical perhaps of age and experience, but to be spoken over and rudely argued with is the absolute worst customer experience. All they had to do was be responsive and say - we'll be out there as soon as we are able and help finish the job. Period. It's called respect of your customers and professionalism in running a business.

Poor customer service. Invested $250 into a new key fob to include programming. Was told I had to…read morebring it in for programming at the shop but, wasn't told that I had to make an appointment. Wasted a trip to Albuquerque to find them closed and "Leon" had to perform the job. Leon was out. Called back and couldn't make an appointment. Tried talking to him and he cuts me off saying he had someone in the shop. Totally rude and unprofessional.

I was very impressed with the service I received from NM locking systems. I was able to get an…read moreappointment scheduled within a day and the whole process to rekey 13 locks was around 30 min or less! Very friendly and efficient. I highly recommend this local business!

They went out if there way to help my son when he lost his car keys the are AWESOME with the best…read morerates around.

This business was super efficient and the price was the most reasonable. I had an emergency that…read morerequired all 6 of my locks be re-keyed. He showed up the next day, at the time he said he would show up, and gave me a reasonable flat rate for all 6 locks. His price was about $30-75 less than everyone else I reached out to. He was kind and professional when he showed up. Plus he gave us 4 copies of our new keys... way more than the 2 others offered. So grateful! 10/10 recommend.

Literally can't say enough great things. This guy came on a Sunday. Late. He had the coolest…read moreequipment and made a new key. I'm sure the job was longer than expected. We communicated throughout the process. He was reasonably priced. Worth every cent! His customer service and skills were outstanding. Rare to find these types anymore. Definitely call him! I would give him 10'stars if I could

Frank is the best locksmith in town. He is smart, fast and reasonable…read more They always go above, and beyond to do the best job at the best price. Experience counts in this area, and they have decades!

Good people. Went far beyond to help. More than fair price compared to others and they tracked down…read moreparts no one else could

Vicky is an absolute gem who helped me unlock a family heirloom. I have an old school gumball…read moremachine that my "candyman" uncle gave me as a kid nearly 4 decades ago. The key was lost in a house fire & I worried that the machine would not be functional again. Miraculously, Vicky found a key that worked to allow the lock to be changed. Seriously brings happy tears! & what a sweet person she was throughout the process. Many thanks to Vicky at A-1 Waldsmith Lock & Safe Service!

Terrific small shop with super helpful service. Wide range of locksmith services available from a…read moreconvenient location on Coal just west of I-25. Reasonable prices, too. This my go-to shop for keys and beyond.

Service was great! I will definitely return when needed! Thank you all for your help.read more

Locked myself out of the house- no key hidden. They had a full schedule; but worked me in. Got…read morethere within 30 minutes. Clayton was wonderful! Opened my door; added a new lock, fixed a digital lock I had. Wow! Very grateful to Bill and Clayton!

Super customer service: timely response, timely appointment, quick service, fair pricing AND…read moreespecially nice people! Thank you, A&A!

The gentlemen I spoke with was super friendly and attentive. He got to my residence quickly and…read moreopened my door within a few minutes arrival. He even helped jump start my car! I would absolutely recommend this service to anyone :)

He arrived over 30 minutes late to our first scheduled appointment and almost an hour late to the…read moresecond appointment. It's been a month and the locks need to be installed correctly. They are a fire harassed. Some are even installed upside down. The crazy thing about the guy is I wasted over an hour of my time waiting for him and then he wanted to charge me more than we agreed to before I asked him to return and do the work. I said I did not have an issue but wanted to see the work and asked him to call me back the day. The work was bad and he never called me back. \If you think I have the wrong company I will notify Visa that the charge is not valid. DO NOT CALL ME AGAIN. Your business ethics are questionable. DOUBLE-CLICK TO SEE THE FULL VOICE MAIL TEXT SENT TO THIS FAKE CUSTOMER

My husband called Scott's to help us with the lock on our car. He was very respectful and was able…read moreto setup an appointment quickly. We were able to take care of the issue but Scott's Key and Lock Solutions was very understanding of our last minute cancelation. We are super grateful of the courteous service we received and we will definitely use them again in the future.