B&B Lock & Key responded promptly and scheduled us within a couple of days. We had a digital lock…read morewith a new battery that wasn't making a good connection. He got the lock to release and spun the batteries in the battery compartment and it began working again. We also had him rekey the lock. David and his son were very nice and professional. I would use their company again if the need arose.

He was very professional and did a full house re-key in an hour. Had good advice on a move in,…read morethings to check and change. Great service.

I needed to get some keys duplicated and a fresh set for rekeying a lock and I honestly didn't know…read morewhere to go outside of this key store that I passed a million different times. I decided to stop by and see what services they offered and I was able to get everything I needed for an under $5 and it was super fast.

Ordered 4 locks for storm doors. Paid the estimate the next day…read more Called 2 weeks later, they couldn't find the order. Went over a few days later with our copy, they found the order and only 1 lock was received. Said the only person who could handle the problem was on vacation for 2 weeks. Called a few days after her return date, got blown off, no status, no explanation, no locks, no refund. Been a long-time neighborhood customer, service has really gone downhill since new owners and name change.

I have to say I had a great experience with Roberts Lock and Key even though something pretty…read moreembarrassing happened. I was informed that someone had lost the keys to an apt unit that we needed to show to a prospective renter. So, I called two other people before I called this company and basically got no response or excuses. When I called Robert, he answered right away, was ready to help me and was very professional. He basically jumped in his car right away and headed straight to the location. He was met by someone else since I was at work. However, when they got there the keys were found at the last minute. So he came out for no reason because of someone's negligence. Prior to that the price that I was quoted to change 4 locks was very reasonable to me. Even though no locks were changed, I was very appreciative of the effort put forth and would absolutely consider this company for the next time we have a lock or key emergency. If you're locked out or lost your keys, etc. need immediate assistance call Robert!

This Locksmith is the real deal, not a conglomerate trying to get your address. This is a local…read morecompany, one you can trust. I called 8 Locksmiths before I chose Robert's lock and key. I'm so glad I did because they did an excellent job. The others are scam jobs who ask for your address and say somebody will call you back! Again, this is the real deal support your local people!

James arrived right on time. Because I had underestimated the number of locks and cylinders…read moreinvolved, we spent some time re-negotiating the cost of the job and soon arrived at a mutually satisfactory figure. It was a large and complicated job involving two dwelling units and 23 cylinders needed to re-key the whole. James was patient and accommodating to our schedule; for instance, we had to coordinate the return of our tenant from her work at the University to look after her dogs while he worked at her place. James' workmanship was impeccable. He kept me informed of what he was doing. Altogether a highly satisfactory experience for us and I hope for him, too.

I was having issues with my front door. My locks needed to be replaced immediately. I had requested…read moreseveral quotes or availability with other businesses and this was the only place that responded. I was contacted quickly and we messaged each other with the details and service needed. He gave me a flat rate which was important. He showed up immediately. He replaced what was needed. Very quick job. He was very professional. I would definitely recommend this business for replacement locks and services.

My keypad lock ran out of batteries and unfortunately when I was changing it out, the battery…read moreconnector broke. I removed the lock and my dad took it to Bill's for me so they could attempt to fix it. They were able to soldier the connector back together, saving me several hundreds of dollars that it would have cost for them to come out and replace it. Not only that but it was a relatively inexpensive fix (about $30). I will definitely use Bill's again. They are friendly, competent, and looking to help you save money, which I always appreciate. Need a new key? A lock? Perhaps a safe or another security feature? Check out this local key shop for some great customer service and a super variety of products!!!

Service was great! I will definitely return when needed! Thank you all for your help.read more

I had purchased an antique post office box as a piggy bank many years ago and lost the piece of…read morepaper that included the combination. The maker had died and his company was no longer in business. My post office postal bank was full of coins and seemingly lost. The only way I thought I could get at these coins was to destroy the wood case. I hated to do that as the bank was a great wood project and historical. Gary at Sandia Safe and Lock agreed to take a look at it and had it open in a few minutes. The value of the coins inside was $68 and worth the effort. Thanks to Sandia Safe and Lock for being so accommodating and asking nothing in return.

The Staff Locksmiths are extremely experienced. Always helpful, professional and great customer…read more My extended family have been customers for decades (they are so good, we don't need them very often).

Broke my car key fob - shattered it. Scott Replied quickly…read moreto my call. He needed to get a part but got it in just a couple days. Came to my house - and reset the new fob and even repaired the old one. Amazing service. His fees are also less than half of what Toyota quoted me. Highly recommend

He arrived over 30 minutes late to our first scheduled appointment and almost an hour late to the…read moresecond appointment. It's been a month and the locks need to be installed correctly. They are a fire harassed. Some are even installed upside down. The crazy thing about the guy is I wasted over an hour of my time waiting for him and then he wanted to charge me more than we agreed to before I asked him to return and do the work. I said I did not have an issue but wanted to see the work and asked him to call me back the day. The work was bad and he never called me back. \If you think I have the wrong company I will notify Visa that the charge is not valid. DO NOT CALL ME AGAIN. Your business ethics are questionable. DOUBLE-CLICK TO SEE THE FULL VOICE MAIL TEXT SENT TO THIS FAKE CUSTOMER

Super customer service: timely response, timely appointment, quick service, fair pricing AND…read moreespecially nice people! Thank you, A&A!

The gentlemen I spoke with was super friendly and attentive. He got to my residence quickly and…read moreopened my door within a few minutes arrival. He even helped jump start my car! I would absolutely recommend this service to anyone :)

My old car needed a new key, and I couldn't start it because the original was too old and worn. I…read moredecided to go with Justintime Locksmith, and I'm so glad I did. Justin was professional, kind, knowledgeable, and efficient. He assisted me in a timely manner and gave me confidence that he could fix my problem -- and he absolutely came through. I highly recommend his services! He was understanding, prompt, and arrived exactly when he said he would. His prices are very competitive as well. I can't say enough about his experience and professionalism. Highly recommend!

Completed a job for me but hasn't responded in 2 weeks with completion photos and other documents I…read moremade sure he knew were mandatory. Would not recommend.