The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

I would 100% recommend AGAINST calling this company, unless you want a dangerous, angry, violent…read moreperson responding to your job site. Vehicle 200, Commercial License 1426, Fleet plate 20728FLA. Coors and Montano, and Coors and Paseo Del Norte intersections. It started at Coors and Namaste/Western Trail. The light turned green, the car in front of me started slowly, the van behind me started honking, tailgating my motorcycle. I gave him the bird, made my way through traffic away from him, putting space and vehicles between myself and an obviously aggressive and angry driver. As I sit in my lane, at the Coors and Montaño light. The above vehicle pulled up, in the lane next to me and yelled something at me. He then stopped. The video shows he yelled "What?" No blinker, just a guy in a company truck yelling at people on motorcycles, and creeping up on the vehicle in front of him. The light changed to green, and as soon as I started rolling he tried to hit me with his van -- again, video. No turn signal, nothing but lurching his vehicle from his central lane to my right-hand lane, and right at me, as I begin pulling forward. I pulled around the driver, he lurched his vehicle at me to hit me, again. It appears that he made contact with my pannier/saddle bag, based on the scrapes I saw after I parked. I'm not sure if it was the first or second time he tried to hit me, as I was pulling away from a red light. He started honking at me, just riding his horn and tailgating, as I drove forward, vehicle in front of me. I 'waved' at him again, both hands this time, to let him know I heard and understood his concerns, but that I simply didn't care after he tried to hit a motorcyclist, in rush-hour traffic. Twice. He then sped up, driving in the shoulder, and swerved at me. I accelerated to avoid collision, got around a number of vehicles AGAIN, to put some space and vehicles between us, and continued on. 2.7 miles later, he had weaved through traffic, and pulled up next to me again, where he started yelling at me, insulting me, threatening me. It was a red light, I put my kickstand down, walked behind the vehicle, still recording with both my Bike and Helmet camera. When I got behind his vehicle, he put it in reverse, backed rapidly in the right of way, to again try to hit me with his vehicle. I told him very plainly that I wish he would have hit me, because I would have sued him. I got back on my bike, the light turned, and I continued on. He pulled in behind me AGAIN, and started laying on his horn AGAIN. Trying to force me to make a dangerous left-hand turn in front of oncoming traffic. It appeared he was following me to confront me. When I pulled into the parking lot, he finally decided to go do his job.

They're very professional at what they do. I called them twice after 9:00 pm and they were very…read morepolite and kept me at ease until they completed my issue.

Absolutely incredible local business…read more We...along with the rest of the state...were in the midst of preparing for a nice cold spell. Firing up all the heating elements one by one. Lo and behold our radiant heating was not clicking on. We called around to the usual big names and they were all booked out for days or weeks. We remembered we heard a commercial on the radio foe Bosque and gave them a call. We were hesitantly optimistic. Lucky for us they had availability the next day! We were kind of worried that the quick turnaround would mean astronomical prices. Boy, were we mistaken! The gentleman arrived when he said he would and was communicative on his way here. He identified the problem immediately and told us what it would run us. It was a very very very reasonable price. He got it done and got out of our hair leaving the place cleaner than he found it. We now have this business saved in our contacts and wouldn't think of using anyone else.

We have used this company twice, once for a clogged drain and another time for a toilet…read morereplacement. Both times they were quick to respond and charged a fair price for the work. I definitely would recommend you give them a try.

Was on a time crunch to purchase supplies for another team in our agency. I had no clue what to get…read moreor how many, zero clue about anything (not my department). I was helped by a wonderful dude (I am u sure how to spell his name). He was beyond patient with me as I kept having to call the department head to verify what type/clarify what he wanted purchased. 10/10 for customer service! Very kind and funny too while we waited. Store was clean and had ample parking!

Recently, our furnace decided to stop working and we needed to replace one little part…read more Unfortunately we could not wait to have the part shipped so I called around the city for half the day with barely anyone even understanding what I needed... until I called Grainger! The number goes to the national center but the team was super helpful and I was able to place my order and pick it up within a half hour. Win!

Robert and team have been absolutely amazing! During the big Thanksgiving snowstorm, our roof was…read moreleaking and we were out of town. Robert sent a crew to the house and shoveled the snow off the roof! Special thanks to Michael Shrader, who coordinated all of our repairs. Do yourself a favor and call Michael if you need anything done. 5 Stars all the way!

Unprofessional, untrained, undocumented workers left a mess after disrespectfully refusing to…read morereschedule when my husband ended up hospitalized in intensive care. They took hours longer than they said they would, with workers laying on the porch smoking cigarettes and texting. That was only the beginning. That night I went outside to find water POURING - not dripping - from the gutters. It was too late to call them back, so I headed off to bed, only to find large water stains on a sagging ceiling. The next morning when I let my dog out, I immediately spotted several nails on the porch. The water, was still pouring from the gutters, and I called Custom to let them know the problem. I mentioned the nails on the porch, and the supervisor on the line said they must have fallen from the roof overnight. I asked him why there would be loose nails on the roof, to which he had no reply. He dispatched a foreman to assess the situation, who apologetically acknowledged the ceiling damage and the flooding perimeter. Having lost trust, I called a friend who's in construction to come and accompany this foreman on the roof. While they were up there, I started noticing, not just one or two - but PILES of nails all over the place. It would take me several days to fill a large plastic container with nearly SIX POUNDS of nails and several cigarette butts. Meantime, my guy identified that the leaking water problem was caused by the swamp cooler, which had NOT ONLY NOT been properly reconnected, the float had been severely mangled. My guy managed to get the swamp cooler running for the time being - this was last August, but I would later find out there was more severe damage to it that would cost much more to repair than I was ultimately credited by the company. By the time this foreman left, I had been further disrespected on the phone by the supervisor, who wanted to send his crew back to repair the damage, all while I should have been at my husband's side at the hospital. I lost all trust in these unprofessional, rude, bumbling clowns, and insisted on getting professionals to do the repairs. As monsoon season proceeds this summer, doubtless many will have hail damage to their rooves. DON'T GIVE THESE GUYS the opportunity to cause more damage and disrespect you. They are not worth the hassle.

Called up this company and what a mistake!!! Unprofessional, rude, and dismissive! Called on a…read moreFriday and was reminded it was Friday about theee times! Gave three different quotes without even looking at the air conditioner unit or understanding what's going on. What Sham!! Steer clear of these losers! What a waste of time!!! if there was an option to give less than one star I would have.

We used them for the installation of ductless Mini Splits in two different rooms. They did an…read moreexcellent job with the installation and offered competitive pricing for the Carrier Mini Splits. Good communication from their team before the installation and they sent an excellent team to do the actual work. Would use them again.

This company is absolutely amazing! very knowledgeable and efficient! They responded and took care…read moreof us immediately! Cannot recommend enough! Gilbert and Jesus were fantastic! Thank you!! Beautiful job!

Lied (or untrained) and said ceiling fan had to be replaced and it would be very expensive; all it…read moreneeded was to shorted the wire and put remote box in the space built into the ceiling already. Took 5 minutes. Also said the old rectangular ceiling light could not be replaced because it would leave a huge hole in the ceiling in the box would only hold that flat light. Untrue. There was a 4 inch box that was easily covered with the new fixture.

DO NOT HIRE THIS UNETHICAL AND CRIMINAL COMPANY In Albuquerque, NM, HVAC companies must obtain…read moreseparate electrical and mechanical permits before starting work, as required by the New Mexico Administrative Code (NMAC) 14.5.2.8 and City of Albuquerque ordinances. Mr. Robert Pallulat of Nespolo Mechanical failed to acquire these work permits as required by National and New Mexico State Laws. These regulations ensure that licensed contractors perform work--such as installing, replacing, or altering furnaces, air conditioners, or ductwork--to meet state and local safety codes. * Permit Requirement: Separate mechanical and electrical permits are required for heating or cooling and electrical wiring, respectively. Nespolo Mechanical failed to acquire either of these permits. * Mandatory Licensing: Only licensed contractors are authorized to pull permits for, install, and obtain inspections for HVAC ductwork and equipment. * Law Source: These requirements are mandated by N.M. Admin. Code § 14.5.2.8 and local Albuquerque building guidelines to ensure safety. Mr. Robert Pallulat of Nespolo Mechanical violated this Administrative Code by failing to pull both electrical and mechanical permits. * We never demanded anything, we asked to speak with Mr. Pallulat due to his journey men refusing to answer our questions and redirecting us to speak with Mr. Robert Pallulat. We called and texted Mr. Pallulat (please refer to evidence folder) and he responded with informing us with the following text: "I am at a training, I will call you back during lunch." We agreed to halt work until we had a chance to speak to Mr. Robert Pallulat, but it was Nespolo Mechanical that decided to stop the work altogether. It turns out that Mr. Robert Pallulat was not in fact at a "training," and he was instead getting extensive dental work done and not able to speak. I have provided Mr. Robert Pallulat's text response that he sent on the late evening of March 12, 2026 explaining that he could not speak due to anesthesia. Before we even heard that much from Mr. Pallulat, however, the Nespolo Mechanical crew member Ricardo Rivas returned hours after the work order had been stopped to ask if he could retrieve "something he forgot" from the back, and he then roughly ripped out the furnace they had begun installing and dragged it through our backyard and out of our property. Nespolo Mechanical has advertised on public television that they are clearing out their warehouses and offering "free furnaces" but the ground truth is exactly the opposite. They have distorted a rebate offered to any HVAC company by the manufacturer into a deceptive fictitiously false advertising campaign. Nespolo Mechanical, specifically Mr. Robert Pallulat, are attempting to distort the chronological sequence of events in order to distract attention away from the fact that they were in violation of the State of New Mexico building safety codes when they bypassed the permit process from the outset: * Process: Contractors must file for permits before starting work, and work must be inspected by a city inspector after completion as required by as required by New Mexico Administrative Code (NMAC) 14.5.2.8 Consequences of Not Pulling Permits Failure to pull permits in Albuquerque can lead to fines, work stoppages, and required removal of equipment to pass inspections. It is the responsibility of the licensed contractor (or homeowner in limited cases) to pull permits before work begins. The Nespolo Mechanical HVAC project was stopped BY Mr. Pallulat of Nespolo Mechanical. They had ordered and brought to our job site a 24-inch coil, and Mr. Pallulat had informed his crew to make room for that 24-inch coil. It was when the workers on site drew our attention to 24-inches being the incorrect size for the furnace they had already begun to install that we began asking questions about what was supposed to be present and only then were subsequen serious concerns raised. Our family - our one year old child - was left without a working furnace in freezing temperatures. Mr. Pallulat told his crew to abandon our work site and clear all equipment and materials, leaving our old but fully functional units out in the yard exposed to the elements, and therefore rendering them unsafe for further use. Mr. Pallulat failed to contact us until the following day via an extremely insulting and flagrantly inflammatory email which we will respond to here in detail, item for item (please see the email and our included responses below). In addition, we have audio and video recordings that clearly document the Nespolo electrical worker describing how he planned to install the electrical lines. The drill holes he left on our wall and the hole he drilled through it illustrate the path of the electrical lines he planned to install before we agreed to halt the project until we had received confirmation and clarification from Mr. Robert Pallulat, when he was supposed to call us back "during lunch"

Willing send a second technician to address the issues that its first technician did not address.read more