1/15/2021
Grainger
Heater blower motor went out on a Friday. I bought a new one from Grainger in Albuquerque on Osuna Blvd. Upon installing it I discovered it was not a new motor. Case and labels were scratched. Mounting bolt bent. Arbor shaft marred where a pulley had been on it and the end of the shaft flattened out by numerous hammer blows where whatever was on it had been forcibly removed.
It had obviously been installed previously and returned then sold again as a new item. I called Graingers 1-800 number. It was now getting close to closing time with a 3 day weekend ahead, below freezing temperatures forecast and no heater.
I was told there was one in stock. Grainger would pull the replacement motor, have it on the counter waiting and would stay the 10 minutes past closing time it would take me to get there. I should go to the "Will Call window.' When I arrived Grainger was closed. It was 10 minutes past closing time. I went to the "will call" window but no one answered. I went to the door but no one responded. I called the 1-800 number again. The operator I spoke too said someone should be there for me. She tried calling them. No answer. I then saw the clerk who had sold me the faulty used motor leaving. I shouted out and approached him. He turned his head and ignored me. He jumped in his car and sped out. I was still on the phone with the Grainger representative who was as puzzled as I. She continued trying to contact the store. Another employee came out. Ignored me. Then another whom I caught up with who became very rude, expressed he could care less about my situation he was going home. When I inquired his name he said "tell them it's Mike." the he turned and left. It was now close to 5pm when a pair of employees walked out together. I asked them if they could help. They ignored me. I continued asking them until the male employee, very angry finally listened. He told me twice he would do nothing but finally relented to at least check the counter to see if the motor had been pulled and was there. It was and he begrudgingly exchanged the motor for me. I still had the representative on the phone. None of Graingers employees would agree to speak to her during this fiasco. I was treated very badly by this companys employees and would like to see some action taken by Grainger.
Sales order #1404039119, 1404019397, 1403442491
Exchange order1404019397 read more
