these people stepped in when I had a flood they were friendly efficient and completed the work in a…read moretimely fashion.

Would not recommend this company, the contractors that complete the work are great guys and did a…read morefantastic job. However, management and accounting cancel out this experience. I had a leak in my roof in January of 2026, I call American Restoration. They come out quickly, tarp the roof, and set up fans to air out the leak. They say they'll come back to pick up their equipment and get a test for asbestos so they can begin demolition of the leak. Weeks go by and I hear nothing. I call to inquire, they say they lost the sample and need a new one. No communication whatsoever. Finally, they begin work a few months later, they find crazy mold in our ceiling and say they will send pictures to insurance to cover the cleanup. Great. They finish the demo and say they will be back next week to patch up the hole in the ceiling. A week goes by, then another. Eventually, it is the end of April 2026, going into May and I still have a giant hole in my roof. I contact Angel, my project manager, multiple times throughout this, he says he is waiting on insurance approval to go ahead with the rebuild. I'm no expert in this but why would you begin demo without the go-ahead to rebuild. I say I will pay in advance to begin the refurbishment process. I call insurance, he says they haven't sent him anything. Turns out we hadn't paid our deductible yet so that's why labor had paused. Mind you, throughout this process I am given random quotes of costs of labor, and percentages I have to pay upfront in order for work to be done or paid off, all via email not any formal receipt of anything . Eventually, the roof is repaired after five months. Our deductible has been fulfilled, we leave Restoration to get their remaining funds from our insurance broker and believe the deal is done. Months later, it is now July, I am getting an email that I am about to be sent to collections for unpaid funds. For the Mold Removal back in March. I email back asking where this fee came from, the insurance already paid them for the interior. I call insurance again, turns out they never sent the Mold pictures to insurance so they were unaware of this process being done to begin with. My insurance cuts a check, a few days later I get ANOTHER email stating the balance is still unpaid. I have to tell them the check should reach them in a few days and if not then to contact me. I wake up again this morning and have yet another email stating another fee is unpaid and that they "miscalculated" what was due. I am personally very tired of this, and now have to direct them immediately to my insurance to deal with. Stay away from this company like the plague.

The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

I highly recommend Jesus with Add On Electric. He handled the electrical work for my hot tub…read moreproject, coordinated everything professionally, pulled the necessary permit, and made sure the project went through the City of Albuquerque final electrical inspection successfully. The final inspection passed with no issues. Jesus was responsive, dependable, and stayed on top of everything from beginning to end. I'll definitely use Add On Electric again for future electrical work.

This company is absolutely amazing! very knowledgeable and efficient! They responded and took care…read moreof us immediately! Cannot recommend enough! Gilbert and Jesus were fantastic! Thank you!! Beautiful job!

DO NOT HIRE THIS UNETHICAL AND CRIMINAL COMPANY In Albuquerque, NM, HVAC companies must obtain…read moreseparate electrical and mechanical permits before starting work, as required by the New Mexico Administrative Code (NMAC) 14.5.2.8 and City of Albuquerque ordinances. Mr. Robert Pallulat of Nespolo Mechanical failed to acquire these work permits as required by National and New Mexico State Laws. These regulations ensure that licensed contractors perform work--such as installing, replacing, or altering furnaces, air conditioners, or ductwork--to meet state and local safety codes. * Permit Requirement: Separate mechanical and electrical permits are required for heating or cooling and electrical wiring, respectively. Nespolo Mechanical failed to acquire either of these permits. * Mandatory Licensing: Only licensed contractors are authorized to pull permits for, install, and obtain inspections for HVAC ductwork and equipment. * Law Source: These requirements are mandated by N.M. Admin. Code § 14.5.2.8 and local Albuquerque building guidelines to ensure safety. Mr. Robert Pallulat of Nespolo Mechanical violated this Administrative Code by failing to pull both electrical and mechanical permits. * We never demanded anything, we asked to speak with Mr. Pallulat due to his journey men refusing to answer our questions and redirecting us to speak with Mr. Robert Pallulat. We called and texted Mr. Pallulat (please refer to evidence folder) and he responded with informing us with the following text: "I am at a training, I will call you back during lunch." We agreed to halt work until we had a chance to speak to Mr. Robert Pallulat, but it was Nespolo Mechanical that decided to stop the work altogether. It turns out that Mr. Robert Pallulat was not in fact at a "training," and he was instead getting extensive dental work done and not able to speak. I have provided Mr. Robert Pallulat's text response that he sent on the late evening of March 12, 2026 explaining that he could not speak due to anesthesia. Before we even heard that much from Mr. Pallulat, however, the Nespolo Mechanical crew member Ricardo Rivas returned hours after the work order had been stopped to ask if he could retrieve "something he forgot" from the back, and he then roughly ripped out the furnace they had begun installing and dragged it through our backyard and out of our property. Nespolo Mechanical has advertised on public television that they are clearing out their warehouses and offering "free furnaces" but the ground truth is exactly the opposite. They have distorted a rebate offered to any HVAC company by the manufacturer into a deceptive fictitiously false advertising campaign. Nespolo Mechanical, specifically Mr. Robert Pallulat, are attempting to distort the chronological sequence of events in order to distract attention away from the fact that they were in violation of the State of New Mexico building safety codes when they bypassed the permit process from the outset: * Process: Contractors must file for permits before starting work, and work must be inspected by a city inspector after completion as required by as required by New Mexico Administrative Code (NMAC) 14.5.2.8 Consequences of Not Pulling Permits Failure to pull permits in Albuquerque can lead to fines, work stoppages, and required removal of equipment to pass inspections. It is the responsibility of the licensed contractor (or homeowner in limited cases) to pull permits before work begins. The Nespolo Mechanical HVAC project was stopped BY Mr. Pallulat of Nespolo Mechanical. They had ordered and brought to our job site a 24-inch coil, and Mr. Pallulat had informed his crew to make room for that 24-inch coil. It was when the workers on site drew our attention to 24-inches being the incorrect size for the furnace they had already begun to install that we began asking questions about what was supposed to be present and only then were subsequen serious concerns raised. Our family - our one year old child - was left without a working furnace in freezing temperatures. Mr. Pallulat told his crew to abandon our work site and clear all equipment and materials, leaving our old but fully functional units out in the yard exposed to the elements, and therefore rendering them unsafe for further use. Mr. Pallulat failed to contact us until the following day via an extremely insulting and flagrantly inflammatory email which we will respond to here in detail, item for item (please see the email and our included responses below). In addition, we have audio and video recordings that clearly document the Nespolo electrical worker describing how he planned to install the electrical lines. The drill holes he left on our wall and the hole he drilled through it illustrate the path of the electrical lines he planned to install before we agreed to halt the project until we had received confirmation and clarification from Mr. Robert Pallulat, when he was supposed to call us back "during lunch"

Willing send a second technician to address the issues that its first technician did not address.read more

Red Mountain worked on our Irrigation system and did a great job! We're still waiting on some…read moresolenoids that they ordered for our sprinkler controller but I'm sure they will arrive soon. A little more expensive than I thought but they did do a lot of work.

Quality work, honest, reliable, dependable. Locally owned and operated! Best in town!read more

Williams was apparently bought by Signature Plumbing or as the person who answered the phone at…read moreWilliams "they are partners with Signature." Well the cost of setting up a cooler went from $150.00 with Williams to over $400.00 with Signature. Needless to say won't bother with Williams Mechanical or Signature Plumbing. Be careful.

We spent 35k to have Williams Mechanical replace three units three years ago; we had a very…read morepositive experience with this transaction. Annette and her team were responsive, their quote was competitive and the work was completed on time and well done. Because of this experience, we continued to use Williams for all of our plumbing needs. The last couple of experiences with in the last year have been less than positive (apparently they weren't able to keep plumbers for a period of time, so there was difficulty getting them out for plumbing jobs, long response times, multiple visits to complete one job), but because of our initial experiences, we continued to use Williams Mechanical. I contacted the office this week to request someone to come out due to an urgent (not emergency) plumbing issue on a part that Williams Mechanical had previously replaced. The office said they "couldn't find the paperwork" for the job (despite me having the invoice in my hand). I e-mailed Annette (owner) and she replied saying that she would get back to me by the end of the day - she didn't, nor did the office. I waited two days, then called and e-mailed the office and Annette again - no response. I again waited another day and e-mailed Annette again - no response. We are now 5 days out from when we initially contacted Williams and have an emergency plumbing issue. If you had asked me three years ago, I would have given Williams Mechanical 5 stars without a doubt. Tens of thousands of dollars of business and three years later, my opinion has completely changed. If you are looking for a responsive company who values your business, I can't say that you will find this at Williams Mechanical.

I use Motherroad for every plumbing and HVAC question ive had since Ive owned a home. Honest work,…read morefair pricing, and impeccable customer service really tie everything together. Easy to book, punctual technicians, no wild time window of 8 hours to sit around and wait. These guys take care of their clients I forgot to mention that they take rigorous documentation of the work they did, as well as doing the job right. No shortcuts ever seen, they give honest assessments of certain situations as well. Highly recommend

Don't even bother calling for an estimate. They will not send you one back. I have called 4 times…read more Waiting almost 4 weeks to hear back. I keep getting excuses. Customer service sucks. ZERO stars Mike S Rio Rancho

I'm so grateful that American was there for me today. I'm on vacation this week and had a house…read morewith zero air conditioning. I talked to them this morning and they were here this afternoon. They took care of everything promptly and were straight up with the pricing. It ended up being my capacitor and he swapped it out and we let it run for a few minutes before they left. Very professional service. Thank you guys

Second time that I have called these folks. My other HVAC unit heat went out and they fixed it;…read moremore importantly, they didn't take me for a cash cow and made reasonable recommendations. They found a life long customer!