If you are considering using American Restoration, do yourself a favor and stop right now. I went…read morethrough an experience with this company that was not just frustrating--it was genuinely unacceptable from start to finish. Communication was inconsistent at best and nonexistent when it actually mattered. Timelines were either ignored or constantly pushed back with little to no accountability. What was promised upfront did not align with what was delivered, and trying to get clear answers or resolution felt like chasing something intentionally out of reach. More concerning than delays was the lack of professionalism and ownership. Instead of addressing issues directly, there was a pattern of deflection and minimal effort to correct problems. When you're already dealing with a stressful situation that requires restoration services, the last thing you need is a company that adds to that stress rather than alleviating it. Additionally, there were serious concerns regarding billing practices. American Restoration billed insurance for work and materials that, to my knowledge and direct observation, were never completed or provided. When these discrepancies were raised, they were not meaningfully addressed. To conclude, every subcontractor used was incompetent and required multiple redo attempts. In several instances, I was left to either correct the work myself or accept substandard results just to move forward and avoid further delays and complications. Even more troubling, the project left lasting issues for my family and home that remain unresolved. When these concerns were brought forward, they were dismissed and attributed to "scope of work," rather than being properly evaluated and corrected. This is not a minor inconvenience type of review--this is a warning. If you value your time, your money, and your peace of mind, you should strongly consider going with literally anyone else. There are plenty of companies that will treat your situation with the urgency, transparency, and professionalism it deserves. This was not one of them. I would not recommend American Restoration under any circumstances.

these people stepped in when I had a flood they were friendly efficient and completed the work in a…read moretimely fashion.

Malik was very informative and helpful throughout the whole process was very thankful for how easy…read morehe made our interaction

Absolutely unacceptable and unprofessional behavior and customer service from the General Manager…read moreDylan. A very threatening phone call was left on my voicemail. I had mitigation work done from Paul Davis. Payment was sent DIRECTLY to the local Paul Davis shop of which I have a record of by State Farm. After calling back to figure out what was going on I was met with REPEATED threats and threats to my property from the general Manager. He stated I had 10 days before a lien would be put on my house. I informed him I was recording the conversation which I actually was and he called me a liar and said he did not care. He immediately changed and said the lien would be put on my house today/immediately as retribution for filing a complaint against him. This is unacceptable behavior and customer service . Sadly the work completed by the actual staff was good and timely however on this interaction alone I would never recommend Paul Davis to anyone. There are plenty of mitigation companies to use. Take this with a grain of salt. Don't use them if you don't want to be treated like shit.

I was absolutely satisfied with the work performed by Next Level. They responded quickly to my…read morerequest for an estimate and upon my review and acceptance, the work was started quickly. I can't say enough good things about how easy they made the process. Having your home undergoe teardown and reconstruction is never pleasant but the employees did all they could to make it as easy as possible for me. The employees were all professional, friendly and listened to my concerns. That is something that is important to me. They keep the other areas of my home clean, moved my furniture and put it back and even offered to put my pictures back up! Communications were clear from start to finish and they helped me with my homeowner's claim and follow up with the insurer to get maximum amount covered. I wouldn't hesitate to call them again if I have another project and I have already told friends that this company really does it right!

No one wants to deal with the discovery of a mold problem, especially in the midst of trying to…read moresell a home, but working with Water Extraction Experts immediately put us at ease in their care of our remediation. From start-to-finish, their highly skilled professionalism, efficiency and outstanding customer service were consistently provided. First off, they were extremely responsive in providing a timely quote. And when the work started, Matt and Chris communicated with us at every turn, setting our expectations and following up periodically throughout the 4-day process. The team took great care in dismantling fixtures and cabinets as needed for minimal disruption ... we greatly appreciated the courtesy and respect in dealing with this older home. Thank you also to Carla and Teresa for making us feel like valued customers. I highly recommend WEE to anyone in need of experienced, reliable and trustworthy mold removal services. Trish Tilley

We called Rhino Roofing to fix a small leak in our detached garage. Instead, they convinced us that…read moreour home had hail damage, even though we'd had no prior issues. They contacted our insurance company directly (which led to an increase in our premium), and it was determined that only the parapets needed replacement. Rhino charged over $11,000 for that limited work, we paid a $1,000 deductible. Shortly after, we experienced five major leaks inside our home. We had to cut holes in the ceilings of three rooms to release trapped water. Rhino came out once to patch the ceiling in one room, then ignored our repeated emails and phone calls regarding the other two. Fast forward to this year: the parapets they installed are now cracked along the entire perimeter. Multiple reputable roofers inspected the work and all said the same thing -- "whoever did this used the wrong materials and did it incorrectly." When I called Rhino, the conversation was uncomfortable. They offered to redo both roofs with foam at no cost, but after researching foam roofing, I learned it can cause serious problems if not correctly applied. I asked to split the cost of TPO instead. They agreed, but then sent a proposal that was higher than other companies' full quotes and only offered a three-year warranty. All other companies offered at least 10. Charlie said it was because we were not paying "full price". We reached out to Charlie, the general manager, to discuss this -- he never returned our calls or emails. After realizing Rhino's work was both negligent and overpriced, and that they would not stand behind their work, we chose to hire another roofer. My advice: Be very careful before hiring this company. Do your research, get multiple quotes, and listen for common feedback from other professionals. In our experience, Rhino Roofing overcharged, performed poor-quality work, and failed to take accountability, even under "new management," which appears to include the same people we originally dealt with.

The company Combes the neighborhood looking at roofs and then approaches the resident to get them…read moreto commit to a new roof, do I did that and got approval from my insurance company. The adjuster came by and submitted the estimate but it was for repairs only so the company didn't care much for that answer so they ghosted me. Unless they get a job for an entire roof, don't ho your breath

David did amazing work! Highly recommend! you can't even tell where our dog damaged our leather…read morecouch. He came to our house and did the wok on the spot. Very professional!

Not sure why Yelp has a 100% response rate. Contacted this location after the Boulder location…read morenever returned a call or email. No response from this location either. Sent email via Yelp given the "100% response rate" - 3 days later....no response. Left follow up VM - no response. Based on the lack of response from either location in the North, I would not recommend this brand at all. David may have a few good reviews, but completely ignoring multiple attempts to contact him is just unprofessional.

Had a water leak at my house, insurance company sent them out. It started out good as expected…read more Their team arrived quickly and started to setup a lot of fans and dehumidifiers; however, that's where it ended. They setup a ridiculous amount of equipment for a small leak. Just minimal monitoring, no other work. When asked to remove the equipment, they said that they would send someone out, but no one would show up. After repeated calls, they finally sent someone out about a week later. To my surprise, got billed for nearly $4000 for work that was never performed. On top of that, they repeatedly sent overdue payment notices and stated that a lien would be placed on the property and interest would be charged if I didn't pay. Stay away from this company at all cost, you have been warned. Save yourself the headaches and stress. Zero stars!

I'd bet money someone at AAA was bribed to send in the green clowns when I had roof damage and…read moreleaks after a major hail storm 4 urs ago. They must have been paid by the number of cords and ridiculous blowers they put in my house. After about 24 hours of their stupidness, I told them to get all their junk out of my house. Their attempt at manipulation: "Ok, we'll tell your insurance company you don't want to mitigate the damage." I guess that works on women and old people. I'll NEVER let any insurance company send Servepro back in my house. We need a zero-star rating on Yelp.

My roof sprung a leak one night and I woke up to an entire room of my house flooded. I called…read moreServpro and spoke with Jordan who had crews out within a few hours. They cleaned up the water and immediately installed the dehumidifiers to get any mold or additional water under control. They also brought tarps to ensure the house did not sustain further damage. The process with my insurance company to get repairs underway was not seamless but Servpro and Jordan made sure that the damage was mitigated as best they could throughout the process. I am incredibly grateful for what they did and how fast they acted. I would 100% recommend them for any of your mitigation needs.

DO NOT USE SERVPRO!!! I booked a 10am appointment, the contractor (Isaac) called at 8:30am morning…read moreof to let me know they had to inspect the air duct system first and wouldn't be able to do so until the next day. When I let him know I'd taken the day off from work already and could not do next day and thus would have to cancel he said he would be there at 10am as scheduled and would complete both his inspection and cleaning same day. 15 minutes before our scheduled appointment he called back to let me know he would not make it because he received an emergency service call in Santa Fe. COMPLETELY UNPROFESSIONAL! Needless to say, I cancelled and made a next day appointment with TLC.