I was absolutely satisfied with the work performed by Next Level. They responded quickly to my…read morerequest for an estimate and upon my review and acceptance, the work was started quickly. I can't say enough good things about how easy they made the process. Having your home undergoe teardown and reconstruction is never pleasant but the employees did all they could to make it as easy as possible for me. The employees were all professional, friendly and listened to my concerns. That is something that is important to me. They keep the other areas of my home clean, moved my furniture and put it back and even offered to put my pictures back up! Communications were clear from start to finish and they helped me with my homeowner's claim and follow up with the insurer to get maximum amount covered. I wouldn't hesitate to call them again if I have another project and I have already told friends that this company really does it right!

No one wants to deal with the discovery of a mold problem, especially in the midst of trying to…read moresell a home, but working with Water Extraction Experts immediately put us at ease in their care of our remediation. From start-to-finish, their highly skilled professionalism, efficiency and outstanding customer service were consistently provided. First off, they were extremely responsive in providing a timely quote. And when the work started, Matt and Chris communicated with us at every turn, setting our expectations and following up periodically throughout the 4-day process. The team took great care in dismantling fixtures and cabinets as needed for minimal disruption ... we greatly appreciated the courtesy and respect in dealing with this older home. Thank you also to Carla and Teresa for making us feel like valued customers. I highly recommend WEE to anyone in need of experienced, reliable and trustworthy mold removal services. Trish Tilley

They are very professional. If you are looking into mold remediation I would suggest if you get an…read moreestimate from them, maybe consider having a 2nd opinion. There is a chance the situation isn't as bad as it may appear.

We found a leak behind our refrigerator on New Year's Eve. There was mold all over the wall. We…read morestarted calling. We got 2 people to respond out of 4 contacts. Doug Cooper from 911 came onFriday. He gave us a quote that day. We went with him. He was at our house Monday moving cabinets, taking out drywall, securing and treating the area. He came when he said he would. He communicated well. One week later we have rebuilt cabinets, a mold free kitchen, a working oven, microwave, and refrigerator. We had a mess. Doug fixed it in a quality way for a reasonable price. I recommend you contact him if you have water and mold damage.

Malik was very informative and helpful throughout the whole process was very thankful for how easy…read morehe made our interaction

Absolutely unacceptable and unprofessional behavior and customer service from the General Manager…read moreDylan. A very threatening phone call was left on my voicemail. I had mitigation work done from Paul Davis. Payment was sent DIRECTLY to the local Paul Davis shop of which I have a record of by State Farm. After calling back to figure out what was going on I was met with REPEATED threats and threats to my property from the general Manager. He stated I had 10 days before a lien would be put on my house. I informed him I was recording the conversation which I actually was and he called me a liar and said he did not care. He immediately changed and said the lien would be put on my house today/immediately as retribution for filing a complaint against him. This is unacceptable behavior and customer service . Sadly the work completed by the actual staff was good and timely however on this interaction alone I would never recommend Paul Davis to anyone. There are plenty of mitigation companies to use. Take this with a grain of salt. Don't use them if you don't want to be treated like shit.

HIGHWAY ROBBERY!…read more This place is unbelievable. They took over a week to get back to me with an estimate to clean rodent feces in a home in Santa Fe. I had to hound them for the estimate, when it came, it just said 51k and nothing else. No information about where the $50,000 is going, no hours or cost per hour, nothing. I received an estimate from another company for half the amount, with a breakdown of each room, service, hourly rate + tax. I can't believe STOP just sends you a random outrageous number with no explanation. Do people really pay this? Is this ethical business practice?! I really don't think so. Stay away from them! If you ever think you need remediation services for your home and see this company, just listen to their message and STOP!!! Turn around, and RUN!!!

The most unprofessional company I have ever had the displeasure of doing business with!…read moreTheir employees sat around on my steps and porch swing on their phones or in the truck on "break" more than they worked, if work is even what you could call it. They charged me for services that were never performed and are very pushy about you signing their contract full of weasel words so that you have no choice but to pay them. Call anyone else for restoration services if you want the job done right! Due to a lack of communication with the insurance company they abandoned me with the job only halfway done and then tried to charge me full price. LYING THEIVING LOSERS!!!!!! ZERO STARS!!!

AAA were great to work with. They handled asbestos and mold in my home and were very professional…read more I felt safe and in good hands with how careful they were containing the area and taking care of the problem. They were always on time and Manuel was so communicative during the entire process. I would highly recommend them.

From the owner: AAA Restoration & Construction Svcs is the 24/7/365, One Stop, Preferred, Local Restoration…read moreConstruction Company.

Our apartment complex hired this company out of Dayton ohio because our building had a water main…read morebreak. We got rid of our personal stuff in boxes that was water damaged. Everything else was in totes. As they were moving our stuff around, they broke an antique lamp that was my stepmoms after she passed, dumped a totes of family pictures on the wet carpet and instead of picking them up, they left them on the wet carpet and stacked stuff on top of them. Set stuff on top of the laptop. That's just things we could see wrong. We're still not back in apartment. This company gets help from a temp service that hires Hispanics that DON'T speak any English. It's bad enough we're displaced because of the water main break but to have strangers in our home moving our stuff with NO respect just makes it worse. On site manager told us to take pictures and file a claim with our renters insurance with the stuff they broke. WOW just WOW. How can you give this company a star for ratings? In order to post this review, it requires at least one star but really it's not.

Do NOT use Belfor restoration. They do not call or arrive when they say they will. I had…read morestanding water and they arrived without a water extractor. Used dirty equipment, tracked dirt in unaffected areas. Made a bad situation worse. They took 2 paintings to be restored and porcelain doll to be repaired which have not been repaired. General manager said they would reimburse me my insurance deductible for all the problems they caused and haven't seen that either. The worst was the day I had a celebration of life planned for my deceased husband on his birthday. They insisted I needed to be home by a certain time. I cut the celebration short so I could be home. They never showed up or called. When I called general manager later in evening after I calmed down her answer was oh I had to send employee to another job and forgot to call you. I was told water was evaporating and not as I suggested being soaked up in the walls. I was worried about mold and was told not their job but watch for smells, peeling paint and black walls. Good thing my insurance company hired another company to make sure there was no mold. ​

This company recommended Citrus Stripper to remove stains from saltillo floor tile. Citrus Stripper…read moreremoves the natural color from the tile.

Sanicare asked to see a mold report. Here you go. This was after you came out and fixed the mold…read morewithout wearing PPE while doing so. I'll add photos of the grout you pulled out of my tile at a later time.

My roof sprung a leak one night and I woke up to an entire room of my house flooded. I called…read moreServpro and spoke with Jordan who had crews out within a few hours. They cleaned up the water and immediately installed the dehumidifiers to get any mold or additional water under control. They also brought tarps to ensure the house did not sustain further damage. The process with my insurance company to get repairs underway was not seamless but Servpro and Jordan made sure that the damage was mitigated as best they could throughout the process. I am incredibly grateful for what they did and how fast they acted. I would 100% recommend them for any of your mitigation needs.

DO NOT USE SERVPRO!!! I booked a 10am appointment, the contractor (Isaac) called at 8:30am morning…read moreof to let me know they had to inspect the air duct system first and wouldn't be able to do so until the next day. When I let him know I'd taken the day off from work already and could not do next day and thus would have to cancel he said he would be there at 10am as scheduled and would complete both his inspection and cleaning same day. 15 minutes before our scheduled appointment he called back to let me know he would not make it because he received an emergency service call in Santa Fe. COMPLETELY UNPROFESSIONAL! Needless to say, I cancelled and made a next day appointment with TLC.

I received excellent service from this company. My garage was damaged in the wind last summer. Andy…read moreand Monica did all of the work with my mortgage and insurance companies for me as I had never had a claim before. The contractor they sent (Carlos, Chavez) was the best and most professional contrator I have dealt with in the 32 years I have lived in this home. Cudos to American Restoration Water and Fire. Debbie Albrecht

If you are considering using American Restoration, do yourself a favor and stop right now. I went…read morethrough an experience with this company that was not just frustrating--it was genuinely unacceptable from start to finish. Communication was inconsistent at best and nonexistent when it actually mattered. Timelines were either ignored or constantly pushed back with little to no accountability. What was promised upfront did not align with what was delivered, and trying to get clear answers or resolution felt like chasing something intentionally out of reach. More concerning than delays was the lack of professionalism and ownership. Instead of addressing issues directly, there was a pattern of deflection and minimal effort to correct problems. When you're already dealing with a stressful situation that requires restoration services, the last thing you need is a company that adds to that stress rather than alleviating it. Additionally, there were serious concerns regarding billing practices. American Restoration billed insurance for work and materials that, to my knowledge and direct observation, were never completed or provided. When these discrepancies were raised, they were not meaningfully addressed. To conclude, every subcontractor used was incompetent and required multiple redo attempts. In several instances, I was left to either correct the work myself or accept substandard results just to move forward and avoid further delays and complications. Even more troubling, the project left lasting issues for my family and home that remain unresolved. When these concerns were brought forward, they were dismissed and attributed to "scope of work," rather than being properly evaluated and corrected. This is not a minor inconvenience type of review--this is a warning. If you value your time, your money, and your peace of mind, you should strongly consider going with literally anyone else. There are plenty of companies that will treat your situation with the urgency, transparency, and professionalism it deserves. This was not one of them. I would not recommend American Restoration under any circumstances.