Brandon, William and Pablo were very professional, attentive and responsive. They installed a…read moresecurity and surveillance system for us. They went over and beyond even with the smallest details such as labeling and organizing the wiring. If you are looking for a local security company for your home as opposed to the less personalized big box companies, this is your company. We now have a state of the art system thanks to them.

Everything went well, even when it didn't. I say this because it's true. No one is perfect and when…read moresomething needed to be addressed they did it. The owner, Brian; is really professional, and knowledgeable. The team that work for him are an extension of him. It's worth peace of mind and the money. Would use this business again in a heartbeat

I'm very pleased with Next Level A-Tech. We had to replace the access control system at our…read morecondominium. A highly visible project impacting every resident. Randy Allen was very helpful during the analysis and design during the sales process. We experienced a last-minute delay due to a hardware failure, but Next Level gets points for discovering it in their labs before trying to implement, which could have been very disruptive to our residents. Installation and configuration was done in one day, as planned. Vincent did a terrific job with the install, cabling, configuration and testing. On the back end, Seldon had all of our residents pre-loaded into the new system and their transition experience was nearly seamless, he was also very responsive in addressing technical issues. Everybody I've encountered has been professional and expedient. I highly recommend Next Level A-Tech!

Cannot recommend. Used to be a great company before the founder, Rich, sold to them. They try to…read moremanage the operations out of Farmington and only have one tech to serve Albuquerque and (I think) Santa Fe. We've had a persistent issue for over a year that they cannot seem to resolve and I don't think they have the technical "chops" for the job at this point. Sad to see the demise of what used to be a very good company.

Edit: I found someone who did it for $500 cheaper. And they did great work. Do not trust this…read morecompany. They will charge you extra for no reason and not blink an eye. Do not go here for TV mounting.

I read the other reviews and they were full of good experiences. I was still apprehensive as I had…read morenever used HelpTek. I had a major issue with my email account unable to reload. Dmitri fixed it for me at home for under $200. Great guy and entirely professional!

Ordered 4 locks for storm doors. Paid the estimate the next day…read more Called 2 weeks later, they couldn't find the order. Went over a few days later with our copy, they found the order and only 1 lock was received. Said the only person who could handle the problem was on vacation for 2 weeks. Called a few days after her return date, got blown off, no status, no explanation, no locks, no refund. Been a long-time neighborhood customer, service has really gone downhill since new owners and name change.

I needed to get some keys duplicated and a fresh set for rekeying a lock and I honestly didn't know…read morewhere to go outside of this key store that I passed a million different times. I decided to stop by and see what services they offered and I was able to get everything I needed for an under $5 and it was super fast.

I needed two PoE cameras that needed to be installed. I had the cameras; they just needed to…read morereplace the existing ones. Communication was fantastic around scheduling and arrival. My new PoE cameras were installed in less than 90 minutes. Payment was easily done via a link that was sent to my email and the price was very fair. I would definitely use them again.

Network connection problem with security camera system. Showed up quickly and found the problem…read more Great service at a good price.

I have been using Narrow Gate Security to protect a shopping center in ABQ for over 5 years and…read morehave been very pleased. They provide electronic surveillance and also patrol the parking lots. Since they started our rate for property damage, vagrants and graffiti has dropped dramaticly. They have proven over and over again that they are observant, proactive and very responsive. I highly recommend them.

From the owner: We are a privately held security company in Albuquerque, NM proudly doing business for 15 years…read more We provide limited information to sources requesting data beyond provided details without established contracting. Projected annual income for 2024 is $356,000,000. Projected employment for 2024 is 2100 full time staff. NarrowGate is US based Security Agency, Private Military Company. It's security based operations include heavy armed security operations, HighTech video surveillance, alarm triggered systems that alert NarrowGate's monitoring facilities in New Mexico. Once activated NarrowGate dispatches heavily armed, armed and/or unarmed security personnel to protected critical infrastructure and commercial locations. NarrowGate specializes in Pre-Intrusion alert/triggered technology unavailable in most US based security companies. It is believed that NarrowGate developed and deployed specialized surveillance equipment in Middle Eastern and North African countries. In 2012 NarrowGate staff further developed and provided dynamic and relevant analysis that formulates the design of Physical Security Systems (PSS) of high risk facilities, critical infrastructure and corporate business facilities worldwide. NarrowGate also provided security services and tactical training within the United States and overseas to a vast array of clients...

Very poor professional treatment from the begining. I bought a home with this system in it. Did…read morenot have a good feeling after taking to sales person - but I had them come out and check the system -- turns out it was a scam I never signed anything -- never had them activate -- the equipment is old and dated. I decided to look at other options first -- but they sent me a bill for over $400 and now tell me I have to $100 to disconnect something that was not connected to begin with -- filing with better business bureau and anyone else I can - to keep them from scamming other people.

They have pretty much what you need to put in your own security system. They have all the extra…read moreacessories butt connectors wires whatever you need. They also put in a full security system so they can help you for whatever you need whether it's installing it yourself or them install it for you they have different packages plans accessories and help.

Incredible service. I like the fact an trained and armed retired policeman will respond to my…read morealarms! AWESOME.

From the owner: We protect homeowners and businesses by installing a wide variety of intrusion detection products…read more(alarms, camera's, access control systems, fire detection systems, outdoor perimeter detection equipment), and we also provide our unique in-person response to alarms signals by our team our retired APD officers. We know an alarm without an in-person response is not going to stop thieves.

Installed yesterday. The team was knowledgeable, efficient and friendly. So nice to have actual…read morepeople show up with the knowledge and ability to compete the task. Don't waste your time with anyone else. They know what they are doing. Simple, reliable and honest. They don't sell you anything you don't need. There is no other alarm company in Albuquerque. They are the best.

I've been a customer of this outstanding local full-service alarm company for at least seven years…read more Today Matthew, one of the techs, came to my home to restore wireless units from my old replaced windows to my new windows. He was knowledgeable, efficient, used as many of the old units and parts of the old units as he could, and got our home back up and running. Matthew is today's reason I heartily recommend The Alarm Store.

Terrible service!! Zach confirmed appointment date and time to change the locks on my new home and…read moreto install a new security system. Did not show for appointment nor did he or anyone else from the office call to offer explanation. I called to ask what the issue was approximately 30 minutes after the scheduled appointment time. Receptionist presented as "annoyed" I was calling. Zach eventually called back stating he would be at my home between 3:00& 3:30 pm. He did not show nor did he call to let me know he was not available. Total waste of my time!! Would not recommend this company. Unprofessional and disrespectful!! Contacted another company received prompt and professional services Do not recommend using this company!!

Had a system put in by them in our home and business. My first experience a few years ago went like…read morethis: "Had two appointments to get cameras serviced. The first time the installer didn't have a tall enough ladder and made an appointment the following week. No one showed up to that appointment. I left a message about being stood up and never received a return call. I called the next day and got lots of apologies...The cameras themselves are just "okay" for what we paid for them." Fast forward 5 years later...thought I would give them ANOTHER CHANCE...Recently called to upgrade our system and got put on hold. Receptionist then took my name and said someone would get back to me...NO ONE EVER CALLED. I decided to move on to "Professional Security Consultants Inc." after getting a recommendation from a fellow business owner. The service I am getting from them is like NIGHT AND DAY! Your loss Security Source.