I'm very pleased with Next Level A-Tech. We had to replace the access control system at our condominium. A highly visible project impacting every resident. Randy Allen was very helpful during the analysis and design during the sales process. We experienced a last-minute delay due to a hardware failure, but Next Level gets points for discovering it in their labs before trying to implement, which could have been very disruptive to our residents. Installation and configuration was done in one day, as planned. Vincent did a terrific job with the install, cabling, configuration and testing. On the back end, Seldon had all of our residents pre-loaded into the new system and their transition experience was nearly seamless, he was also very responsive in addressing technical issues. Everybody I've encountered has been professional and expedient. I highly recommend Next Level A-Tech! read more

Cannot recommend. Used to be a great company before the founder, Rich, sold to them. They try to manage the operations out of Farmington and only have one tech to serve Albuquerque and (I think) Santa Fe. We've had a persistent issue for over a year that they cannot seem to resolve and I don't think they have the technical "chops" for the job at this point. Sad to see the demise of what used to be a very good company. read more

They referred me to another company who specializes in what I needed. Their response to me was fast and very professional.

Love this company! Atech installed my alarm system and ring cameras. Anytime I have issues, Rich is quick to stop by. I have been using Atech for several years now and I highly recommend them. read more

We just purchased a home. With the home came a security system from A-Tech Security. The previous owner said she had cancelled her service with them over a year ago. We thought it was great that we already had the system installed and just needed to call them to have service started. Unfortunately the following events have changed our mind on using this company. We've been in the home three weeks when the other night the alarm went off for no reason. We checked all doors and windows and we couldn't figure out why it was alarming. I called the number on the sticker on the keypad and was met with the rudest gentleman I've encountered in a long time. I explained the situation and I could feel the eye rolls from him coming through the phone. There was no amount of sympathy or care coming from him. No urgency either for what I was going through. Mind you I've never had an alarm system in my home so all of this was new to me. He looked me up by address and couldn't find it. Meanwhile the alarm is blasting in the background and my dogs are scared and cowering. I pleaded with him to help or give me some advice on what I should do. With a huge sigh from him I got "I'll have a technician call you". So I hung up and waited while the alarm blared. I was hoping the police would come and maybe do something. My wife was at work and I called her franticly to see if she could help. She said she would call the alarm company too and I gave her the number on the sticker. She was met on the phone with what she says was a very rude woman who again made it seem like we were ruining their night by calling. She was no help either. Finally a technician called and finally someone with a bit of understanding. I realize they can't come and turn it off as I could be anyone that might have broke into a house but come on it's ridiculous when all I get is "you need the code from the previous owner". While we were on the phone the alarm stopped. I was informed that even though the alarm isn't monitored it still works. So I asked the technician about getting it turned off. He said he can't because it's the previous owners equipment. I bought the house so it's mine now especially since it's not even being monitored. So he said for $95 he can come out and turn it off. I'm advertising your alarm company in my front yard and there's equipment I don't want and they can't even tell me how to disable it without charging me $95. I ended up getting ahold of the previous owner the next day and got the code. I also called ADT and they are coming out FOR FREE to help me. I will end up going with them for my security needs. If you are in a dire situation, you are a customer and are getting burglarized and call and get one of the two rude people we got you might think twice about how responsive they'll be in an emergency. I can see it now, you have a burglary in progress and those two that work there are rolling their eyes and breathing big sighs that they have to help you. I really like to go with local companies to help local businesses but not this time. read more

I've been using A-Tech, Rich & Co., for quite a few years now. I will and continue to recommend this family business. You go guys !!! read more

My husband and I have been very very pleased with everything about A-Tech Security. We have been with them for years and have been so grateful for the assistance, customer service, ease of working with them and are very grateful for the security that I feel with them in handling our security. The entire team there from the owner, Rich, his lovely wife, Lorena, and the tech department are very dedicated to going way past the minimum, and providing nothing but the best in customer service! It is greatly appreciated and I can tell you, my husband is not the easiest to please and he is also pleased so that says a Whole Lot!!!! Denise and Jim Dobier read more

Very disappointed!! I called this place because I support local business and had this service in the past. Unfortunately, my house was broken into so I am in urgent need of a system. Originally, I called on Monday 4/15/2019, sales person stopped by the house on Tuesday 4/16/2019. Because this is an important matter, he promised to get me a quote by Wednesday morning. It is now Friday, 4/19, and I have yet to receive a quote. Nothing in the inbox or junk mail. No phone call or text. Nothing. What a shame!!! I do NOT recommend this place at all!!!! read more

We used A Tech when we were in business in Albuquerque from 2001 thru closing down 2007. Always had the best service. We started renting our warehouse in 2007 and recommended A Tech as security for the warehouse to the tenant. Fast forward to 2018 when we our building was vacated and security shut off. We are in Texas so I called Rich very concerned and he gave his usual wonderful service and we got everything under control. I wish they were in Texas as I would never use anyone else. read more

We had a tech security for many years and we were very happy with them. If you are also a customer of theirs, you will have recently received an updated contract that they want you to sign. Please beware of this contact and read it carefully before you sign it. It calls for the homeowner to get a $1 million policy naming a tech as an additional insured, and the premium is your responsibility. Also they do not stand behind the equipment that they install. They say that they will install equipment but they do not guarantee that it will work, and they relieve themselves for all liability for any equipment that does not work or perform as expected. If you sign this contract you waive any right to a jury trial, and you waive any right to even make a claim against them. Especially beware of the following, if you continue to use their services, the last paragraph in the agreement states that you are agreeing to the contract whether you sign it or not! There are a number of problems with this agreement, it is very unfriendly to their customers , and I have only named a few of the problems with it. I wrote to the lady who sent me the contract and I asked if we could discuss it or if there was somebody I could discuss it with, and I simply have not heard from her. Sadly, we will be moving our business elsewhere, and I am so sorry to have to do that. read more

My neighbor recommended this company; he uses them for both his home and his office. I really liked the idea that I would be dealing with a local company, so when I called for help I wouldn't be talking to someone 5000 miles away, as you would with a company like ADT. Also, they did not insist on a yearly contract. The salesman who came to my house to give me a bid turned out to the owner of the company. I liked his low-key approach: he did not try to sell me anything I did not need; he merely made suggestions. The crew that came to install the equipment was very professional and did a very neat and clean job. Unlike the disgruntled 1-star reviewer below, I found nothing but courtesy and helpfulness from folks at A-Tech on the phone the one time I set the alarm off accidentally. I recommend this outfit. read more

We have recommended your company for over 18 years! You have always taken care of our businesses, homes and customers with the best of service. Caring is part of what you do while protecting! read more

Worst customer service ever. Our cameras quit working and we were basically told told to bad so sad, you don't pay me to fix them. Would not recommend them to anyone. read more

I had an alarm installed yesterday on May 2nd by A-tech security. They did a great job on installation, Ben and Carl were great installers. They were efficient and very clean during the process. Ben explained the system so that anybody could understand it. When I was looking for an alarm, I met with the owner of the company, Rich who explained what they could do for me and did not rush the process. I would highly recommend A-tech Security. read more

I have always received expert technical support and service from A-Tech - Rich and his team have always treated me and my family with respect and concern for our personal security as well as our home security. I would never refer my friends to someone I did not trust or have complete confidence in. I have referred many people to him and I always receive positive feedback. They are always willing to help with any issues we have had. Rich has always introduced us to the newest technologies. If you want first class security products and service, I highly recommend A-tech Security. read more