Brandon, William and Pablo were very professional, attentive and responsive. They installed a…read moresecurity and surveillance system for us. They went over and beyond even with the smallest details such as labeling and organizing the wiring. If you are looking for a local security company for your home as opposed to the less personalized big box companies, this is your company. We now have a state of the art system thanks to them.

Everything went well, even when it didn't. I say this because it's true. No one is perfect and when…read moresomething needed to be addressed they did it. The owner, Brian; is really professional, and knowledgeable. The team that work for him are an extension of him. It's worth peace of mind and the money. Would use this business again in a heartbeat

I needed to get some keys duplicated and a fresh set for rekeying a lock and I honestly didn't know…read morewhere to go outside of this key store that I passed a million different times. I decided to stop by and see what services they offered and I was able to get everything I needed for an under $5 and it was super fast.

Ordered 4 locks for storm doors. Paid the estimate the next day…read more Called 2 weeks later, they couldn't find the order. Went over a few days later with our copy, they found the order and only 1 lock was received. Said the only person who could handle the problem was on vacation for 2 weeks. Called a few days after her return date, got blown off, no status, no explanation, no locks, no refund. Been a long-time neighborhood customer, service has really gone downhill since new owners and name change.

I read the other reviews and they were full of good experiences. I was still apprehensive as I had…read morenever used HelpTek. I had a major issue with my email account unable to reload. Dmitri fixed it for me at home for under $200. Great guy and entirely professional!

Edit: I found someone who did it for $500 cheaper. And they did great work. Do not trust this…read morecompany. They will charge you extra for no reason and not blink an eye. Do not go here for TV mounting.

Well the Vivint system does what it supposed to it doesn't do much beyond that!…read more One of my cameras keeps timing out! The way it says to fix it is to reboot the panel. The tie you into a multi year contract with poor Customer service! The charge you a monthly fee, for what. The only way to add another camera (their limitations are 4 cameras) is to upgrade to a newer panel at 399.95, with a 129.00 installation fee. Currently one of my cameras doesn't give quite the coverage I want. They don't have a solution. They won't come out to check your system even if under contract without a fee! Ridiculous!

I was contacted by Andrew from Vivint, he offered us an upgrade to our system since we have been…read morewith the company for so long. Everything was great until the technician came to install the new products. He had no idea what we were supposed to be getting. He did not install something that we were charged $400 for, and he did not reattach things back to the panel. Customer service has been a nightmare to try and speak to someone and no one can figure out how to fix what these people did. Andrew has stopped responding to my texts. His phone number is 435-253-7086. I strongly encourage you to not answer his phone call if he tries to call!

Technical service is OK, but they will walk you through a support script. Just walk through it with…read morethem to make sure all the bases are covered. Billing and billing support is a nightmare. They got my bill wrong 4 months is a row. Yep, 4 months in a row. Each required a call and an escalation. They eventually escalated to "we f*cked up department" that helped and offered compensation for their ineptitude. Once they got the bill right, the actual delivered internet speed is great and I like the product. I only have internet service.

This review is for Comcast customer service that I endured today. I called in to see about…read moreswitching over to Comcast. The young woman who answered the phone spoke very fast. She was friendly enough in the beginning but then turned super rude, argumentative and actually mocked me for according to her, not knowing what I just said to her. I said to her "please stop talking" so I could regroup and she said "ah, no, you are not going to disrespect me and you can just hang up now if you think you're gonna talk to me like that, I reiterated that I needed to think and she needed to stop talking so I can do that but that just got her talking more. I said goodbye and hung up. I am in my late 60's and am shook up by this type of nasty "customer service" by a stranger.

I scheduled them twice to come to my house to give a quote and both times they neither called or…read moreshowed up. I spoke with Sergio, the owner and texted him numerous times about this and he assured me he would show up today. Once again, he did not show up or even call. I can not speak for their work but their customer service is a "one star". I will be using another company. If they can not show up or call, I do not think I can trust them with their work or a pre-payment.

We had a pedestrian gate fabricated and installed for a family member. Price was excellent for…read morecomplete service from start to finish. The quality is fantastic and our family member loves the new gate. Thank you.

My husband and I have been very very pleased with everything about A-Tech Security. We have been…read morewith them for years and have been so grateful for the assistance, customer service, ease of working with them and are very grateful for the security that I feel with them in handling our security. The entire team there from the owner, Rich, his lovely wife, Lorena, and the tech department are very dedicated to going way past the minimum, and providing nothing but the best in customer service! It is greatly appreciated and I can tell you, my husband is not the easiest to please and he is also pleased so that says a Whole Lot!!!! Denise and Jim Dobier

I'm very pleased with Next Level A-Tech. We had to replace the access control system at our…read morecondominium. A highly visible project impacting every resident. Randy Allen was very helpful during the analysis and design during the sales process. We experienced a last-minute delay due to a hardware failure, but Next Level gets points for discovering it in their labs before trying to implement, which could have been very disruptive to our residents. Installation and configuration was done in one day, as planned. Vincent did a terrific job with the install, cabling, configuration and testing. On the back end, Seldon had all of our residents pre-loaded into the new system and their transition experience was nearly seamless, he was also very responsive in addressing technical issues. Everybody I've encountered has been professional and expedient. I highly recommend Next Level A-Tech!

I purchased a custom security screen door from this company and could not be happier! The service…read morewas excellent. After viewing doors in the showroom, Don came out to measure and brought color samples. The installer, I believe his name was Adam, was professional and very efficient. The quality of the door is top notch. I love my screen door and enjoy looking at every day.

This is our 2nd gate Barnett/Aldon Ironworks. As with our 1st one, Don came out, measured, inquired…read moreabout what our specific needs were and answered all our questions. We were given a time frame and they delivered when promised. The service of this company is superb which explains why this recent gate is our 2nd gate from Barnett/Aldon.

They have pretty much what you need to put in your own security system. They have all the extra…read moreacessories butt connectors wires whatever you need. They also put in a full security system so they can help you for whatever you need whether it's installing it yourself or them install it for you they have different packages plans accessories and help.

Very poor professional treatment from the begining. I bought a home with this system in it. Did…read morenot have a good feeling after taking to sales person - but I had them come out and check the system -- turns out it was a scam I never signed anything -- never had them activate -- the equipment is old and dated. I decided to look at other options first -- but they sent me a bill for over $400 and now tell me I have to $100 to disconnect something that was not connected to begin with -- filing with better business bureau and anyone else I can - to keep them from scamming other people.