I've been here in Paso for about 7 years, coming from the L.A. beach area. I've shopped for years and years at Albertsons Stores... Both in Torrance and in Rancho Santa Margarita, Orange County. This store in Paso is one of the nicest, cleanest, and best all around service. The manager Gary must sleep there because it is always well stocked and he seems to always be there if I ever have a question. He is a super nice person, and very helpful to his customers.
I hate to have anything negative to say about the store but this incident stayed with.
I went shopping the week prior to Christmas to shop big for holiday guests and to order my traditional prime rib roast. Yes, this store is always busy. Parking can be a problem and lines are long, this is true. But these are not my issues. I took my helper Juan with me because I figured I'd be using 2 carts. During my shopping Juan told me they had water in 24 pack on sale for 99 Cents. But that they were out of them and were selling the 32 pack for 99 cents. (What a deal). He got himself some and I got one pack. As we stood in line, and not up to the checker yet, with another customer at the checkout, my helper was in back of me with the second cart. It was very crowded in there. The checker yelled out at my helper in line, 3 carts back, saying loudly and rudely, "Those are not the ones on sale." Mind you she was waiting on a person in front of me at that time. Her tone was nasty and loud and I felt embarrassed for Juan. She obviously didn't know we were shopping together. Once I got up to the checker she was very abrupt with me as well. I explained what we'd been told about the water. After another disagreement with us, she then got on the phone and found out in fact we were correct. She acted annoyed and never apologized, saying, " nobody told me, again in a very sarcastic tone." Then I asked her about the roast I ordered and if I could get sale price credit when I picked it up for what I was buying at the time. ($350). She scolded me and said something about if everyone did that.... I told her I did not get my Albertsons ad and assumed it was as before, you spend $50 to get the sale priced roast. I told her I wouldn't need to spend $50 when I pick it up because obviously I bought everything I needed then. I did not know it was coupon only and no minimum purchase this time. This girl was very annoyed and could not tell me what the sale rule was. I said I will talk to Gary when he gets back, realizing he was on vacation. I asked her if he would be back before Christmas since I was picking up my order Christmas Eve day. She again rudely said, I can't tell you that. That is private information. I said, What?? And she just glared at me. Later when I got a coupon from my neighbor and saw I only needed the coupon and no minimum, I wondered why this checker didn't know this.
Now I understand this job is very tiring and she was probably at the end of her shift and very tired of dealing with customers, but still, really?? A little Christmas spirit would have been so nice. Just for her information, I am in my 70's, just did a huge shopping and I was tired too. My good helper Juan did not deserve to be embarrassed like that either!
I am still rating this store high because it is a nice store with normally pleasant people in it. I'm sure this was just and isolated incident. Just thought you would want to know Gary! And for your information the checkers initials are O. Y. read more